Shopify Customer communication apps 2026

Support Board ‑ Chat & Chatbot

$5-$10 / Month

(1.4/5)

8 Reviews

Automate your customers' communication Show more

Support Board - Chat & Chatbot is an advanced communication platform designed to streamline interactions between customers and stores using artificial intelligence. The app features an AI-driven chatbot, powered by OpenAI, that efficiently handles customer inquiries related to Shopify stores by accessing real-time data. It enables businesses to provide 24/7 support while integrating seamlessly with various communication channels like WhatsApp, Instagram, Facebook, Telegram, emails, and SMS. With its user-friendly interface, the app allows easy access to detailed customer information, including order history and cart items, directly within the Support Board admin area. Additionally, users can display products searched by customers using interactive cards and sliders for a visually engaging experience. The platform also offers a customizable help center to enhance self-service support for customers. Designed for both human agents and AI, Support Board ensures efficient and effective communication, enhancing customer satisfaction and operational efficiency.

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Real-time data

Omni-channel integration

Ai-driven chatbots

Product card messages

Customer information access

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Whatify WhatsApp AI Automation

$2.99-$9.99 / Month

7.7

24 Reviews

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Automate WhatsApp order notifications for seamless customer communication. Show more

Whatify WhatsApp AI Automation is a powerful tool designed to streamline order communication by automating WhatsApp messages. With its automated messaging system, customers receive instant notifications for order confirmations, fulfillment updates, and cancellations, enabling them to confirm or cancel orders with simple YES or NO replies. This innovation significantly reduces manual customer service work and enhances the shopping experience by keeping customers informed throughout their purchase journey. Store owners benefit from reduced cancellations and fewer support inquiries, optimizing operational efficiency. The app also includes features like automated order confirmations with customer response tracking, real-time integration with WhatsApp Business via QR codes, and smart customer communication through personalized message templates. Additionally, it offers order status updates with delivery confirmations, ensuring a smooth and transparent transaction process.

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Order status updates

Automated order notifications

Customer response tracking

Real-time business integration

Personalized message templates

Delivery confirmations

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Valventus ‑ Botón WSP

$4.99-$9.99 / Month

9.1

6 Reviews

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Enable seamless customer support with direct WhatsApp chat integration. Show more

Spark ‑ WhatsApp Chat Button is an innovative app designed to seamlessly integrate direct WhatsApp communication into your online storefront. This feature-rich tool allows your customers to easily reach out for pre-sale queries and order-related inquiries in real-time, enhancing their shopping experience with familiar and convenient messaging. By facilitating swift responses on a globally renowned platform, the app helps to eliminate obstacles in the purchasing process, establish vital customer trust, and offer instant support, ultimately encouraging more conversions. With customizable features, you can tailor the chat button's appearance by adjusting its color, size, position, and text to align with your brand. Additionally, you can set visibility according to your business hours and choose which pages or device types display the chat option. Enhance user interaction further with prefilled chat messages, ensuring a personalized and efficient customer service journey.

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Customizable button

Set business hours

Direct whatsapp chat

Prefill chat message

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Plenti AI

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Communicate with customers via sms in a post-AI world. Show more

Plenti AI is an innovative platform that enables seamless communication between businesses and their customers through an AI-powered chatbot via SMS/text messaging. Designed for modern marketing strategies, Plenti AI integrates effortlessly by allowing customers to opt in at checkout, automatically enrolling them into targeted campaigns. This allows for personalized interaction, fostering engagement and loyalty. Businesses can customize their SMS delivery, ensuring messages are timely and relevant. The AI chatbot serves as an efficient communication channel, providing customers with quick responses and support. Plenti AI revolutionizes customer interaction, making it more direct, intuitive, and impactful.

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Checkout sms marketing

Ai sms chatbot

Custom sms delivery

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Value: Whatsapp Button Chat

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WhatsApp Button to let the customers connect with your store Show more

Value: Whatsapp Button is a user-friendly application designed to help merchants easily integrate a WhatsApp contact button onto their websites, enhancing communication with customers. With this app, setting up the button is a breeze and can be accomplished in under two minutes without any coding or integration requirements. By making themselves accessible via WhatsApp, merchants can significantly increase customer trust and engagement. The app offers customization options, allowing users to adjust the size and position of the button, ensuring it complements the store's design. Additionally, merchants can personalize the tooltip and starter message to provide a welcoming and informative initial interaction. Ideal for businesses seeking to bolster customer relations, Value: Whatsapp Button simplifies direct communication, making it a crucial tool in developing customer trust and satisfaction.

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Easy setup

Customizable button

Quick integration

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TTL Omni Connector ‑ WhatsApp

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Enhance sales through WhatsApp cart recovery messages with TTL Show more

TTL Omni Connector ‑ WhatsApp is an innovative app designed to streamline communication between online retailers and their customers, enhancing the shopping experience. This tool allows businesses to customize and send messages during different stages of the customer purchase journey, directly to their WhatsApp. It helps improve customer engagement and sales conversions by sending timely updates about key events from your e-commerce store, such as order confirmation, shipping updates, and payment confirmations. The app also sends notifications for abandoned carts, helping businesses recover potentially lost sales. Users can enjoy the flexibility of sending unlimited and personalized messages tailored to individual customer preferences, ensuring that the communication feels direct and relevant. Overall, TTL Omni Connector enhances customer interaction, making it easier and more efficient to keep your customers informed and engaged.

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Customizable messages

Order notifications

Shipping alerts

Abandoned cart messages

Order cancellations

Payment updates

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UIB WhatsApp Notifications

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Automate WhatsApp notifications for orders, shipments, and abandoned carts. Show more

UIB WhatsApp Notifications is an essential tool for Shopify merchants looking to enhance customer communication through automation. This app is particularly beneficial for those selling physical products, as it streamlines the process of sending personalized WhatsApp updates for order creation, shipment notifications, and abandoned cart reminders. By automating these communications, the app reduces manual effort, allowing businesses to efficiently keep their customers informed, ultimately improving overall customer satisfaction. Merchants can customize notification templates to align with their brand's unique style, ensuring a consistent and personalized customer experience. Real-time updates help maintain customer engagement, while helping recover lost sales opportunities from abandoned carts. With UIB WhatsApp Notifications, businesses can optimize their communication strategies and drive customer loyalty effectively.

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Real-time updates

Automated notifications

Template customization

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Ezy ‑ All in one chat widgets

$1.99-$19.99 / Month

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Add WhatsApp Chat, Phone Call, Facebook Messenger Chat Buttons Show more

Ezy ‑ All in one chat widgets is an innovative app designed to streamline customer communication by integrating multiple channels into a single platform. With Ezy Chat, businesses can engage with customers via WhatsApp, Facebook Messenger, SMS, email, phone, Instagram, TikTok, Telegram, and more, all from one convenient interface. The app enhances accessibility with features like phone buttons, Call Now options, and click-to-call widgets, ensuring that customers can easily reach out whenever needed. By providing a versatile live chat button, Ezy Chat helps increase sales conversions, generate leads, and improve client support. It offers customizable chat widgets, allowing businesses to tailor the color, position, icons, and welcome messages to suit their brand. Additionally, Ezy Chat enables seamless sales closures through WhatsApp chat, Facebook Messenger, and phone calls, while ensuring cross-device functionality by displaying chat options on both mobile and desktop.

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Customizable widgets

Multiple chat platforms

Click-to-call widgets

Mobile & desktop icons

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Telegram Chat by Elfsight

$5.99 / Month

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Streamline Customer Communication with Chat Support Show more

Telegram Chat by Elfsight is an effective tool that enables seamless communication between businesses and their clients. This application allows you to stay connected with your customers 24/7 via the popular Telegram messenger, ensuring you are always accessible for any inquiries or support needs. It integrates easily into your website, with customization options to activate chat features on specific pages or for distinct visitor groups. You can personalize the experience by selecting chat starting triggers, crafting bespoke welcome messages, and choosing icons to suit your brand identity. By facilitating immediate interaction, Telegram Chat can help convert visitors into customers, thus boosting sales. With its adjustable design and versatile functionalities, this app ensures you remain connected with your audience anytime, anywhere.

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Customizable icons

Activate on pages

Compose welcome message

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SMSify Notifications & Support

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Enhance customer communication with automated SMS notifications and 2-way chat. Show more

SMSify Notifications & Support is a powerful app designed to enhance customer engagement by facilitating seamless communication between merchants and their customers. This app allows businesses to send automated SMS notifications for essential order updates, such as new orders, fulfillment, cancellations, and more, ensuring that customers are always informed. With a dedicated phone number, merchants can enable two-way SMS chat, allowing for direct customer interaction, thereby building trust and improving customer satisfaction. The app offers easy customer support features, making it simple to address inquiries and enhance the shopping experience. Perfect for businesses aiming to reduce support response times, SMSify helps improve overall customer satisfaction. Additionally, SMSify streamlines the order confirmation process by sending unique links via SMS, keeping customers engaged and informed every step of the way.

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Automated sms notifications

Dedicated phone number

2-way sms chat

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WhatsUp: WhatsApp Chat Button

$0.9 / Month

Adds a customizable WhatsApp chat button to your store Show more

WhatsUp: WhatsApp Chat Button is an innovative app designed to enhance customer engagement by seamlessly integrating a WhatsApp chat button into your online store. This feature allows customers to easily reach out to you, facilitating direct and efficient communication. The app offers a customizable button that aligns perfectly with your store's design, maintaining your brand's aesthetic consistency. Installation is quick and hassle-free, requiring no coding skills, so you can start improving customer interaction in just minutes. Additionally, the app supports a responsive design, ensuring an optimal chat experience on both mobile and desktop devices. By using WhatsUp, you not only streamline customer service but also promote a more personalized shopping experience.

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Responsive design

Quick installation

Seamless design integration

Customizable chat button

Zero-code setup

Channels ‑ web calls and ivr.

$29-$75 / Month

(1/5)

1 Reviews

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Web calls for you and your customers.

Quick setup

Web calls

Contact center

Ivr integration

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Talking Shops: WhatsApp Hub

$4.99 / Month

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WhatsApp commerce app: automates Shopify communication, catalogs, and inventory sync. Show more

Talking Shops: WhatsApp Hub is a powerful commerce platform designed to streamline operations for Shopify store owners by leveraging the capabilities of WhatsApp. This innovative tool automates customer communication, catalog management, and inventory synchronization, ensuring businesses can handle transactions efficiently. Key features include AI-driven chatbots that facilitate automated broadcasts and real-time inventory updates, enhancing customer interaction and support. By utilizing the WhatsApp Business API, merchants can experience seamless end-to-end e-commerce automation, from product catalog management to post-purchase support. The platform also offers solutions for recovering abandoned carts with intuitive chatbots and direct purchase flows, allowing customers to complete transactions directly through WhatsApp conversations. With an integrated team inbox and live chat, managing customer interactions and order support becomes effortless, helping businesses deliver exceptional customer service.

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Abandoned cart recovery

Product catalog sync

Order notifications

Live chat

Real-time inventory sync

Ai chatbots

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Orra Theme Sections & Blocks

8.2

10 Reviews

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Instant WhatsApp support: customizable button for seamless customer communication. Show more

The Orra WhatsApp Chat Button is a powerful tool designed to enhance customer interaction by integrating a direct WhatsApp chat feature into your online store. This app enables customers to effortlessly connect with you by simply clicking a chat button, leading them to WhatsApp with a pre-filled message tailored for quick inquiries. You can fully customize the button's design, size, and placement, ensuring it aligns perfectly with your store's branding and layout. It seamlessly integrates with all Shopify store themes, making it a versatile addition to any online retail platform. By enabling instant communication, the Orra WhatsApp Chat Button not only simplifies customer support but also boosts engagement, promoting a more personalized shopping experience. Elevate your customer service with this easy-to-use chat solution.

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Customizable design

Instant messaging

Whatsapp integration

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appstronaut Whatsapp AIChatbot

$29 / Month

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Add WhatsApp button: Let customers message your shop instantly Show more

Great WhatsApp Button is an intuitive app designed to enhance customer engagement by adding a WhatsApp chat button directly to your online store. This seamless integration allows customers to easily contact you, whether they're browsing on a phone or computer. The button's appearance can be customized to align perfectly with your store's aesthetic, ensuring a cohesive shopping experience. With four templates and the option for custom messages, you can tailor the communication to meet your unique needs. No technical expertise is required, making it accessible for all business owners. The app also provides valuable insights by tracking button clicks, enabling you to measure customer interaction and potentially boost sales. By improving communication speed, this app helps build stronger customer relationships and offers an efficient way to assist shoppers in real-time.

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Click tracking

Customizable styling

Pre-set messages

Whatsapp chat button

Cross-device compatibility

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Order Alert WhatsApp AI

$10-$30 / Month

(3/5)

2 Reviews

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Automate WhatsApp order notifications for transparency and enhanced customer communication.

Automated notifications

Flexible configuration

Seamless installation

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SaleChaty

$9 / Month

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全渠道客户沟通、营销推广平台，聚合网页聊天。 Show more

SaleChaty is a comprehensive platform designed to streamline customer communication and marketing across multiple channels. It integrates various messaging apps such as WhatsApp, Facebook Messenger, Telegram, Line, Slack, and WeChat, allowing businesses to manage all interactions from one centralized location. The app supports the incorporation of AI chatbots and advanced knowledge bases, enhancing automated responses and customer service efficiency. Additionally, SaleChaty offers automation features for seamless marketing and promotional campaigns, including bulk messaging plans and ready-to-use templates for WhatsApp and Email. The platform enhances team collaboration with shared chats and conversation assignments, ensuring orderly and efficient customer service. With SaleChaty, businesses can develop precise customer profiles, enabling personalized and targeted communication strategies. Overall, it facilitates enhanced customer engagement and optimized marketing operations.

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Ai chatbot

Multi-channel communication

Customer management

Team collaboration

Knowledge base integration

Template messaging

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Social Media Icons by Elfsight

$3.99 / Month

8.2

3 Reviews

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Simplify Social Media Sharing with Customizable Icons. Show more

Social Media Icons by Elfsight is a versatile app designed to enhance your brand's presence across social platforms, ensuring a broader reach and boosted popularity for your accounts. With over 50 predefined social platforms supported, this tool enables seamless integration, making it easier for your clients to connect with you. The app's flexible design options allow you to style the icons to align perfectly with your brand's aesthetics, offering a personalized touch. By showcasing these icons on your website, you demonstrate accessibility and openness, fostering improved communication with your audience. This not only strengthens customer relationships but also elevates your brand's online visibility and engagement.

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Customizable icons

50+ platforms

Flexible design

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DateWise ‑ Scheduled messaging

$6.99 / Month

8.2

4 Reviews

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Pre-schedule checkout messages for shipping updates and delays. Show more

DateWise is a convenient app designed for merchants who handle their own fulfillment and aim to maintain clear communication with their customers. The app allows you to schedule non-shipping periods in advance, ensuring that customer-facing messages are automatically updated at Checkout (Plus only), Thank you, and Order status pages. By simply setting the dates and crafting your messages, DateWise efficiently informs shoppers about shipping schedules, so they know exactly when to expect their orders. This tool is particularly useful for providing scheduled notices about shipping delays, holidays, or other interruptions in service. DateWise is straightforward to set up; you only need to input your break start and end dates and customize your message. Additionally, it offers a drag-and-drop feature that lets you control the placement of your banner at checkout (Plus only). With DateWise, you can streamline your communication and keep your customers informed with minimal effort.

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Scheduled checkout messages

Automatic message updates

Drag-n-drop banners

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Conomi

$39-$99 / Month

あなたのショップに”接客上手な店員”を雇いましょう！ Show more

Conomiは、小売店舗内での顧客の行動を分析し、購買トレンドを理解するためのアプリです。このアプリは、どの商品が一緒に購入されやすいかを学び、商品の関連性を把握することで、ユーザーが特定の商品に興味を示した際に関連商品を効果的に提案することができます。さらに、常連客の好みを理解し、彼らの興味を引く商品を訴求するのに役立ちます。Conomiは簡単に利用開始が可能で、店舗のウェブページにブロックを埋め込むだけで、即座におすすめ機能を追加できます。また、推奨商品のタイトルや表示数を柔軟に編集できるため、店舗のニーズに応じたカスタマイズが可能です。ページの種別に基づいた適切なロジックを自動で設置するため、細かいチューニングは不要です。

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Product recommendations

Easy editing

Trend analysis

Customer behavior observation

Customer preferences

Quick start

Shopify Customer communication apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 51 Apps

Support Board ‑ Chat & Chatbot

Whatify WhatsApp AI Automation

Valventus ‑ Botón WSP

Plenti AI

Value: Whatsapp Button Chat

TTL Omni Connector ‑ WhatsApp

UIB WhatsApp Notifications

Ezy ‑ All in one chat widgets

Telegram Chat by Elfsight

SMSify Notifications & Support

WhatsUp: WhatsApp Chat Button

Channels ‑ web calls and ivr.

Talking Shops: WhatsApp Hub

Orra Theme Sections & Blocks

appstronaut Whatsapp AIChatbot

Order Alert WhatsApp AI

SaleChaty

Social Media Icons by Elfsight

DateWise ‑ Scheduled messaging

Conomi