Shopify Customer communication apps 2025

Whatify WhatsApp AI Automation

$2.99-$9.99 / Month

7.1

11 Reviews

Automate WhatsApp order notifications for seamless customer communication. Show more

Whatify WhatsApp AI Automation is a powerful tool designed to streamline order communication by automating WhatsApp messages. With its automated messaging system, customers receive instant notifications for order confirmations, fulfillment updates, and cancellations, enabling them to confirm or cancel orders with simple YES or NO replies. This innovation significantly reduces manual customer service work and enhances the shopping experience by keeping customers informed throughout their purchase journey. Store owners benefit from reduced cancellations and fewer support inquiries, optimizing operational efficiency. The app also includes features like automated order confirmations with customer response tracking, real-time integration with WhatsApp Business via QR codes, and smart customer communication through personalized message templates. Additionally, it offers order status updates with delivery confirmations, ensuring a smooth and transparent transaction process.

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Order status updates

Automated order notifications

Customer response tracking

Real-time business integration

Personalized message templates

Delivery confirmations

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Wizybot ‑ AI Chatbot

$49.99-$499.99 / Month

6.7

167 Reviews

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Automatize customer support requests with ChatGPT AI Show more

Wizybot ‑ AI Chatbot is an advanced customer experience tool designed specifically for online stores to enhance their customer service and boost sales. Leveraging the power of ChatGPT, Wizybot provides human-like responses to customer inquiries, ensuring seamless and engaging interactions. The app comes with ready-to-use sales and support chatbots that can drive revenue by promptly addressing customer questions without the need for complex setup. Within just 15 minutes, businesses can automate customer support, eliminating the hassle of building intricate workflows. Additionally, Wizybot includes pre-designed chatbot strategies that help drive sales and conversions, along with features for automated promotions and product recommendations. Installation is simple and quick, allowing Shopify store owners to integrate Wizybot with just a click, significantly improving the customer interaction experience.

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Automated responses

Quick setup

Product recommendations

Promotions automation

Human-like interactions

Sales chatbots

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Spark ‑ WhatsApp Chat Button

$4.99-$9.99 / Month

9.1

3 Reviews

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Enable seamless customer support with direct WhatsApp chat integration. Show more

Spark ‑ WhatsApp Chat Button is an innovative app designed to seamlessly integrate direct WhatsApp communication into your online storefront. This feature-rich tool allows your customers to easily reach out for pre-sale queries and order-related inquiries in real-time, enhancing their shopping experience with familiar and convenient messaging. By facilitating swift responses on a globally renowned platform, the app helps to eliminate obstacles in the purchasing process, establish vital customer trust, and offer instant support, ultimately encouraging more conversions. With customizable features, you can tailor the chat button's appearance by adjusting its color, size, position, and text to align with your brand. Additionally, you can set visibility according to your business hours and choose which pages or device types display the chat option. Enhance user interaction further with prefilled chat messages, ensuring a personalized and efficient customer service journey.

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Customizable button

Set business hours

Direct whatsapp chat

Prefill chat message

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Orra Theme Sections & Blocks

9.1

9 Reviews

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Instant WhatsApp support: customizable button for seamless customer communication. Show more

The Orra WhatsApp Chat Button is a powerful tool designed to enhance customer interaction by integrating a direct WhatsApp chat feature into your online store. This app enables customers to effortlessly connect with you by simply clicking a chat button, leading them to WhatsApp with a pre-filled message tailored for quick inquiries. You can fully customize the button's design, size, and placement, ensuring it aligns perfectly with your store's branding and layout. It seamlessly integrates with all Shopify store themes, making it a versatile addition to any online retail platform. By enabling instant communication, the Orra WhatsApp Chat Button not only simplifies customer support but also boosts engagement, promoting a more personalized shopping experience. Elevate your customer service with this easy-to-use chat solution.

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Customizable design

Instant messaging

Whatsapp integration

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Outvio Exchanges and Helpdesk

$125-$250 / Month

(3.3/5)

28 Reviews

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Post-checkout automations for a great shopping experience Show more

Exchanges & Returns by Outvio is a comprehensive Shopify app that streamlines the management of product exchanges and returns for e-commerce businesses. With a user-friendly, fully branded self-service portal, customers can easily process their returns or exchange requests, enhancing their overall shopping experience. The app not only focuses on returns but also automates the entire post-purchase workflow, including order fulfillment, shipping, tracking, and customer communication. Outvio supports exchanges for both the same or different products and offers customizable return reasons and flows. It incentivizes store credit refunds and simplifies logistics with built-in pickup and return label generation. Additionally, the app provides smart fulfillment and shipping options with over 90 courier integrations and automates customer communication through email, SMS, and WhatsApp, ensuring seamless interactions and prompt support for delivery incidents.

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Shipping automation

Returns management

Exchanges management

Automated emails

Automated sms

Branded tracking

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Maileon Integration

$5 / Month

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Provides synchronization between the 2 system. Show more

Maileon Integration is a powerful plugin designed to streamline communication with your customers by automating email workflows. By seamlessly integrating with your Shopify store, it automatically syncs contacts in real-time to your Maileon account, making customer management effortless. Orders are logged as Contact events, triggering pre-set email flows to engage customers effectively without manual intervention. The plugin supports real-time contact and order synchronization, ensuring your customer data is always up-to-date. Elevate your marketing strategy with automated flows based on orders and abandoned cart recovery, enhancing customer engagement and boosting sales. With Maileon Integration, maintaining customer communication becomes a hands-off, efficient process.

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Real-time contact synchronization

Real-time order synchronization

Automatic welcome email flow

Marketing automation flows

Abandoned cart synchronization

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Intercom Chat Box Embed

$4.9 / Month

(3/5)

2 Reviews

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Talk to your customers with just a few clicks Show more

Intercom Chat Box Embed is a user-friendly application designed to seamlessly integrate the Intercom Messenger widget into your online storefront. With its straightforward setup process, store owners can easily get started without needing any coding expertise. The app provides a simple and intuitive admin interface that allows you to enable or disable the chat box with just a single click. This makes it incredibly convenient to maintain real-time communication with customers, enhancing customer service and engagement. By embedding the chat box, you can leverage the full capabilities of Intercom Messenger to interact with visitors and boost sales. Experience hassle-free integration and start connecting with your customers effortlessly today.

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Real-time communication

Easy setup

No coding

Enable/disable easily

Admin interface

Embed chat box

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appstronaut Whatsapp AIChatbot

$29 / Month

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Add WhatsApp button: Let customers message your shop instantly Show more

Great WhatsApp Button is an intuitive app designed to enhance customer engagement by adding a WhatsApp chat button directly to your online store. This seamless integration allows customers to easily contact you, whether they're browsing on a phone or computer. The button's appearance can be customized to align perfectly with your store's aesthetic, ensuring a cohesive shopping experience. With four templates and the option for custom messages, you can tailor the communication to meet your unique needs. No technical expertise is required, making it accessible for all business owners. The app also provides valuable insights by tracking button clicks, enabling you to measure customer interaction and potentially boost sales. By improving communication speed, this app helps build stronger customer relationships and offers an efficient way to assist shoppers in real-time.

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Click tracking

Customizable styling

Pre-set messages

Whatsapp chat button

Cross-device compatibility

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CK : WhatsApp Chat Button

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Instantly connect with customers via WhatsApp for seamless communication. Show more

CK: WhatsApp Chat Button is a user-friendly app designed to enhance customer interaction by allowing direct communication through WhatsApp, rather than automated responses. This straightforward tool lets your customers easily contact you with just one click, using a designated WhatsApp chat button on your platform. You can select the WhatsApp number and customize pre-filled messages to initiate conversations, providing a personalized and human experience for your customers. This feature ensures that customer inquiries are addressed promptly and efficiently, potentially boosting conversion rates as customers feel more connected and informed. The app supports seamless integration with both WhatsApp Web and Desktop, ensuring accessibility and convenience for users. By setting tailored WhatsApp messages, businesses offer a real-time, personal touch that encourages customers to make confident purchasing decisions.

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Pre-filled message

One-click chat

Web/desktop support

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Sendperplane

$9-$99 / Month

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Effortless SMS campaigns for businesses; boost engagement and drive growth. Show more

Sendperplane is a robust SMS marketing app designed to streamline communication between small to medium-sized businesses and their customers. With its intuitive interface, merchants can effortlessly send SMS notifications featuring product updates, promotions, and announcements. The app enables users to upload contact lists with ease, create customized branded landing pages, and schedule targeted SMS campaigns for optimal reach. Sendperplane also offers insightful analytics, tracking engagement metrics such as clicks and delivery rates to measure campaign success and identify opportunities for improvement. This tool simplifies customer communication, allowing businesses to effectively connect with their audience and drive growth. Whether you're looking to enhance your promotional efforts or keep customers informed, Sendperplane helps you achieve your marketing goals with efficiency.

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Sms campaigns

Engagement tracking

Branded landing pages

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Social Media Icons by Elfsight

$3.99 / Month

8.2

3 Reviews

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Simplify Social Media Sharing with Customizable Icons. Show more

Social Media Icons by Elfsight is a versatile app designed to enhance your brand's presence across social platforms, ensuring a broader reach and boosted popularity for your accounts. With over 50 predefined social platforms supported, this tool enables seamless integration, making it easier for your clients to connect with you. The app's flexible design options allow you to style the icons to align perfectly with your brand's aesthetics, offering a personalized touch. By showcasing these icons on your website, you demonstrate accessibility and openness, fostering improved communication with your audience. This not only strengthens customer relationships but also elevates your brand's online visibility and engagement.

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Customizable icons

50+ platforms

Flexible design

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WhatsUp: WhatsApp Chat Button

$0.9 / Month

Adds a customizable WhatsApp chat button to your store Show more

WhatsUp: WhatsApp Chat Button is an innovative app designed to enhance customer engagement by seamlessly integrating a WhatsApp chat button into your online store. This feature allows customers to easily reach out to you, facilitating direct and efficient communication. The app offers a customizable button that aligns perfectly with your store's design, maintaining your brand's aesthetic consistency. Installation is quick and hassle-free, requiring no coding skills, so you can start improving customer interaction in just minutes. Additionally, the app supports a responsive design, ensuring an optimal chat experience on both mobile and desktop devices. By using WhatsUp, you not only streamline customer service but also promote a more personalized shopping experience.

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Responsive design

Quick installation

Seamless design integration

Customizable chat button

Zero-code setup

Advanced Voice Mail

$4.99 / Month

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Let customers contact you via Voice Message Show more

Advanced Voice Mail is an innovative app designed to revolutionize your voicemail experience. By harnessing cutting-edge speech-to-text technology, the app seamlessly converts voice messages into text, allowing users to read their voicemails at their convenience. Its sleek and intuitive interface makes it easy to manage and prioritize messages, offering features such as message categorization and customizable notifications. Users can reply to voicemails directly within the app, choosing between audio or text responses for added flexibility. Advanced Voice Mail also integrates smoothly with your contacts, ensuring seamless connectivity and smart caller identification. With robust security features, the app prioritizes user privacy, offering a reliable and efficient solution for managing your voice communications. Whether for personal use or professional settings, Advanced Voice Mail transforms how you interact with voicemail, making communication more accessible and efficient.

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Voice message sending

Online voice recorder

Customer contact channel

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Bond AI: Smart Whatsapp Agent

9.1

2 Reviews

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Capture reviews on WhatsApp with AI, boost revenue seamlessly. Show more

Bond AI: Reviews via WhatsApp is an innovative app designed to enhance customer engagement by capturing more reviews and boosting revenue. With the high open rates of WhatsApp, it becomes an efficient platform for collecting customer feedback, including photos and videos. The app utilizes an AI agent to send personalized messages, offering discount coupons to encourage visual feedback and promote repeat purchases. In addition, users can customize their AI agent's name, tone, and emoji style to align with their brand identity. All the gathered reviews can be seamlessly exported to your preferred display app, ensuring integration with your current systems. By facilitating easy, multimedia-enabled conversations, Bond AI helps businesses not only collect valuable customer insights but also forge stronger customer relationships and drive sales.

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Discount coupons

Whatsapp reviews

Ai-driven messaging

Visual feedback

Audio, photo, video

Export reviews

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Plenti AI

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Communicate with customers via sms in a post-AI world. Show more

Plenti AI is an innovative platform that enables seamless communication between businesses and their customers through an AI-powered chatbot via SMS/text messaging. Designed for modern marketing strategies, Plenti AI integrates effortlessly by allowing customers to opt in at checkout, automatically enrolling them into targeted campaigns. This allows for personalized interaction, fostering engagement and loyalty. Businesses can customize their SMS delivery, ensuring messages are timely and relevant. The AI chatbot serves as an efficient communication channel, providing customers with quick responses and support. Plenti AI revolutionizes customer interaction, making it more direct, intuitive, and impactful.

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Checkout sms marketing

Ai sms chatbot

Custom sms delivery

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ValueFirst WhatsApp App

(1/5)

1 Reviews

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Using Workflows automated messages can be send WhatsApp. Show more

ValueFirst WhatsApp App is a seamless integration tool for Shopify users, developed by ValueFirst Digital, designed to enhance customer communication through WhatsApp. The app allows businesses to send personalized WhatsApp messages to their customers directly from the Shopify platform, ensuring an efficient and streamlined workflow. Users can effortlessly manage and monitor message delivery statuses via an intuitive WhatsApp Panel, providing real-time updates and insights. This application caters specifically to those using the ValueFirst WhatsApp API, bridging the gap between commerce and customer engagement. By integrating with Shopify, the app allows businesses to maintain direct and personalized communication with their customers, aiding in customer satisfaction and retention. With its user-friendly interface and powerful features, the ValueFirst WhatsApp App is an essential tool for businesses looking to improve their customer communication and engagement strategies.

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Shopify integration

Automated messaging

Personalized messages

Delivery status tracking

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UIB WhatsApp Notifications

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Automate WhatsApp notifications for orders, shipments, and abandoned carts. Show more

UIB WhatsApp Notifications is an essential tool for Shopify merchants looking to enhance customer communication through automation. This app is particularly beneficial for those selling physical products, as it streamlines the process of sending personalized WhatsApp updates for order creation, shipment notifications, and abandoned cart reminders. By automating these communications, the app reduces manual effort, allowing businesses to efficiently keep their customers informed, ultimately improving overall customer satisfaction. Merchants can customize notification templates to align with their brand's unique style, ensuring a consistent and personalized customer experience. Real-time updates help maintain customer engagement, while helping recover lost sales opportunities from abandoned carts. With UIB WhatsApp Notifications, businesses can optimize their communication strategies and drive customer loyalty effectively.

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Real-time updates

Automated notifications

Template customization

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Yew: Connect with Telegram

$5 / Month

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You can chat directly with customers on Telegram via the bot. Show more

Yew is a seamless communication tool for merchants, utilizing a Telegram bot to facilitate customer interactions without the need for additional app installations. Once the merchant sets up a Telegram group chat, enables topic functionality, and appoints the bot as a group admin, Yew automatically creates a new topic for each customer message. This functionality ensures that merchants receive visitor information directly in the chat, enabling real-time, direct responses. Yew also enhances interaction quality, supporting the use of Telegram stickers and the sharing of product links. Additionally, the app provides webhook notifications to keep merchants updated on customer activities. With Yew, businesses can enhance their customer service experience using the familiar and powerful interface of Telegram.

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Direct customer communication

Webhook notifications

Telegram bot integration

Group chat admin

Unique visitor topics

Send stickers

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OnCustomer: Livechat & Chatbot

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Improve customer experience on website with livechat & chatbot Show more

OnCustomer: Livechat & Chatbot is a comprehensive omnichannel communication platform designed to elevate business-customer interactions. It enables businesses to efficiently engage with their customers by utilizing insightful understanding and accurate prediction of customer needs. The platform facilitates intelligent and personalized automated communications, ensuring customers receive timely and relevant responses. With features like automatic routing of conversations from various channels, OnCustomer streamlines conversation management and optimizes workflows. The integrated chatbot on websites acts as an automated lead tool, enhancing customer conversion rates. Businesses can also monitor and manage their service level agreements with alert and reporting features, while customer support and ticket management ensure efficient handling of complaints. Furthermore, OnCustomer allows businesses to collect automatic customer feedback and surveys to gauge customer satisfaction and improve services continually.

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Ticket management

Customer feedback

Automatic routing

Automated lead tools

Sla alerts

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SaleChaty

$9 / Month

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全渠道客户沟通、营销推广平台，聚合网页聊天。 Show more

SaleChaty is a comprehensive platform designed to streamline customer communication and marketing across multiple channels. It integrates various messaging apps such as WhatsApp, Facebook Messenger, Telegram, Line, Slack, and WeChat, allowing businesses to manage all interactions from one centralized location. The app supports the incorporation of AI chatbots and advanced knowledge bases, enhancing automated responses and customer service efficiency. Additionally, SaleChaty offers automation features for seamless marketing and promotional campaigns, including bulk messaging plans and ready-to-use templates for WhatsApp and Email. The platform enhances team collaboration with shared chats and conversation assignments, ensuring orderly and efficient customer service. With SaleChaty, businesses can develop precise customer profiles, enabling personalized and targeted communication strategies. Overall, it facilitates enhanced customer engagement and optimized marketing operations.

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Ai chatbot

Multi-channel communication

Customer management

Team collaboration

Knowledge base integration

Template messaging

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Shopify Customer communication apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 51 Apps

Whatify WhatsApp AI Automation

Wizybot ‑ AI Chatbot

Spark ‑ WhatsApp Chat Button

Orra Theme Sections & Blocks

Outvio Exchanges and Helpdesk

Maileon Integration

Intercom Chat Box Embed

appstronaut Whatsapp AIChatbot

CK : WhatsApp Chat Button

Sendperplane

Social Media Icons by Elfsight

WhatsUp: WhatsApp Chat Button

Advanced Voice Mail

Bond AI: Smart Whatsapp Agent

Plenti AI

ValueFirst WhatsApp App

UIB WhatsApp Notifications

Yew: Connect with Telegram

OnCustomer: Livechat & Chatbot

SaleChaty