Shopify Customer communication apps 2026

Support Board ‑ Chat & Chatbot

$5-$10 / Month

(2/5)

4 Reviews

Automate your customers' communication Show more

Support Board - Chat & Chatbot is an advanced communication platform designed to streamline interactions between customers and stores using artificial intelligence. The app features an AI-driven chatbot, powered by OpenAI, that efficiently handles customer inquiries related to Shopify stores by accessing real-time data. It enables businesses to provide 24/7 support while integrating seamlessly with various communication channels like WhatsApp, Instagram, Facebook, Telegram, emails, and SMS. With its user-friendly interface, the app allows easy access to detailed customer information, including order history and cart items, directly within the Support Board admin area. Additionally, users can display products searched by customers using interactive cards and sliders for a visually engaging experience. The platform also offers a customizable help center to enhance self-service support for customers. Designed for both human agents and AI, Support Board ensures efficient and effective communication, enhancing customer satisfaction and operational efficiency.

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Real-time data

Omni-channel integration

Ai-driven chatbots

Product card messages

Customer information access

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RFQ Request Quote & Hide Price

$2.99-$29.99 / Month

9.1

12 Reviews

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Conceal pricing details by adding Request for Price button Show more

RFQ Hide Price is a versatile app designed to enhance the shopping experience by allowing customers to request quotes instead of displaying fixed prices, thus fostering direct communication and negotiation. This tool empowers merchants to conceal pricing and integrate a Request for Quote (RFQ) button on products or collections, encouraging customers to inquire via email or phone. The app boasts a dynamic RFQ form builder, enabling merchants to customize and capture necessary order information directly from their storefront. With a comprehensive backend grid, merchants can efficiently retrieve and manage quote requests, tailoring responses through preferred communication channels to secure favorable deals. Additionally, the app allows for seamless appearance customization of the RFQ button, ensuring congruence with the store's aesthetic. Ultimately, RFQ Hide Price bridges the gap between inquiry and purchase, converting potential quotes into finalized orders.

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Hide pricing details

Dynamic rfq form

Quote-to-order conversion

Customize rfq button

Backend request processing

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DateWise ‑ Scheduled messaging

$6.99 / Month

8.2

4 Reviews

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Pre-schedule checkout messages for shipping updates and delays. Show more

DateWise is a convenient app designed for merchants who handle their own fulfillment and aim to maintain clear communication with their customers. The app allows you to schedule non-shipping periods in advance, ensuring that customer-facing messages are automatically updated at Checkout (Plus only), Thank you, and Order status pages. By simply setting the dates and crafting your messages, DateWise efficiently informs shoppers about shipping schedules, so they know exactly when to expect their orders. This tool is particularly useful for providing scheduled notices about shipping delays, holidays, or other interruptions in service. DateWise is straightforward to set up; you only need to input your break start and end dates and customize your message. Additionally, it offers a drag-and-drop feature that lets you control the placement of your banner at checkout (Plus only). With DateWise, you can streamline your communication and keep your customers informed with minimal effort.

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Scheduled checkout messages

Automatic message updates

Drag-n-drop banners

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Outvio Exchanges and Helpdesk

$125-$250 / Month

(3.6/5)

27 Reviews

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Post-checkout automations for a great shopping experience Show more

Exchanges & Returns by Outvio is a comprehensive Shopify app that streamlines the management of product exchanges and returns for e-commerce businesses. With a user-friendly, fully branded self-service portal, customers can easily process their returns or exchange requests, enhancing their overall shopping experience. The app not only focuses on returns but also automates the entire post-purchase workflow, including order fulfillment, shipping, tracking, and customer communication. Outvio supports exchanges for both the same or different products and offers customizable return reasons and flows. It incentivizes store credit refunds and simplifies logistics with built-in pickup and return label generation. Additionally, the app provides smart fulfillment and shipping options with over 90 courier integrations and automates customer communication through email, SMS, and WhatsApp, ensuring seamless interactions and prompt support for delivery incidents.

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Shipping automation

Returns management

Exchanges management

Automated emails

Automated sms

Branded tracking

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Value: Whatsapp Button Chat

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WhatsApp Button to let the customers connect with your store Show more

Value: Whatsapp Button is a user-friendly application designed to help merchants easily integrate a WhatsApp contact button onto their websites, enhancing communication with customers. With this app, setting up the button is a breeze and can be accomplished in under two minutes without any coding or integration requirements. By making themselves accessible via WhatsApp, merchants can significantly increase customer trust and engagement. The app offers customization options, allowing users to adjust the size and position of the button, ensuring it complements the store's design. Additionally, merchants can personalize the tooltip and starter message to provide a welcoming and informative initial interaction. Ideal for businesses seeking to bolster customer relations, Value: Whatsapp Button simplifies direct communication, making it a crucial tool in developing customer trust and satisfaction.

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Easy setup

Customizable button

Quick integration

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Messenger Chat ‑ Common Ninja

$4.99 / Month

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Enrich User Experience With a Messenger Chat on Your Store Show more

Messenger Chat - Common Ninja is an intuitive app designed to facilitate seamless communication with your customers utilizing Facebook's Messenger platform. This tool empowers businesses to respond to customer inquiries promptly, thus enhancing the decision-making process and elevating the overall user experience with 24/7 online chat availability. The app is particularly user-friendly, requiring no coding skills, and offers extensive customization options to align with your brand's aesthetics. Users can choose from multiple button icons to match their design preferences, toggle message timestamps on or off, and enjoy a simple interface for efficient content management. Additionally, the app provides rich styling options and multiple skins, offering a variety of beautifully crafted templates to suit diverse visual needs. Ideal for any business seeking to improve customer interaction and satisfaction, Messenger Chat - Common Ninja is a versatile solution for modern communication challenges.

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No coding required

Simple user interface

Rich styling options

Multiple skins

24/7 online chat

Full customization options

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SMSify Notifications & Support

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Enhance customer communication with automated SMS notifications and 2-way chat. Show more

SMSify Notifications & Support is a powerful app designed to enhance customer engagement by facilitating seamless communication between merchants and their customers. This app allows businesses to send automated SMS notifications for essential order updates, such as new orders, fulfillment, cancellations, and more, ensuring that customers are always informed. With a dedicated phone number, merchants can enable two-way SMS chat, allowing for direct customer interaction, thereby building trust and improving customer satisfaction. The app offers easy customer support features, making it simple to address inquiries and enhance the shopping experience. Perfect for businesses aiming to reduce support response times, SMSify helps improve overall customer satisfaction. Additionally, SMSify streamlines the order confirmation process by sending unique links via SMS, keeping customers engaged and informed every step of the way.

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Automated sms notifications

Dedicated phone number

2-way sms chat

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ValueFirst WhatsApp App

(1/5)

1 Reviews

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Using Workflows automated messages can be send WhatsApp. Show more

ValueFirst WhatsApp App is a seamless integration tool for Shopify users, developed by ValueFirst Digital, designed to enhance customer communication through WhatsApp. The app allows businesses to send personalized WhatsApp messages to their customers directly from the Shopify platform, ensuring an efficient and streamlined workflow. Users can effortlessly manage and monitor message delivery statuses via an intuitive WhatsApp Panel, providing real-time updates and insights. This application caters specifically to those using the ValueFirst WhatsApp API, bridging the gap between commerce and customer engagement. By integrating with Shopify, the app allows businesses to maintain direct and personalized communication with their customers, aiding in customer satisfaction and retention. With its user-friendly interface and powerful features, the ValueFirst WhatsApp App is an essential tool for businesses looking to improve their customer communication and engagement strategies.

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Shopify integration

Automated messaging

Personalized messages

Delivery status tracking

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PDF Order Printer App

$30 / Month

8.2

1 Reviews

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Automate branded invoices for consistent, personalized e-commerce documentation. Integrates with Shopify. Show more

DocuBrand ‑ PDF Order Printer empowers e-commerce businesses to streamline and enhance their post-purchase communication through seamless customization and automation of branded documents. This versatile app allows users to tailor invoices, packing slips, receipts, and much more, ensuring a consistent and professional brand image across all customer interactions. By integrating effortlessly with Shopify, DocuBrand simplifies the process of creating personalized order documentation, improving customer communication and fostering stronger relationships. Its intuitive editor enables quick modifications and updates to templates, allowing businesses to adapt swiftly to their branding needs. Automatically generate and send personalized post-purchase documents, including order confirmations and thank you notes, to enhance customer satisfaction and loyalty. With DocuBrand, e-commerce businesses can elevate their branding and communication strategy with ease and efficiency.

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Seamless shopify integration

Custom invoice templates

Automated document creation

Personalized documentation

Intuitive template editor

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Social Media Icons by Elfsight

$3.99 / Month

8.2

3 Reviews

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Simplify Social Media Sharing with Customizable Icons. Show more

Social Media Icons by Elfsight is a versatile app designed to enhance your brand's presence across social platforms, ensuring a broader reach and boosted popularity for your accounts. With over 50 predefined social platforms supported, this tool enables seamless integration, making it easier for your clients to connect with you. The app's flexible design options allow you to style the icons to align perfectly with your brand's aesthetics, offering a personalized touch. By showcasing these icons on your website, you demonstrate accessibility and openness, fostering improved communication with your audience. This not only strengthens customer relationships but also elevates your brand's online visibility and engagement.

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Customizable icons

50+ platforms

Flexible design

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Lets Connect by PATHADVICE

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Connect with your Visitors via Audio, Video & Text Chat Show more

Let’s Connect by PATHADVICE is a powerful digital customer communication solution designed to enhance your business interactions. This app transforms your online shop into a personalized consulting, support, and sales channel with just a few clicks. By integrating options for live chat, phone, and video contact, it allows you to connect with your customers personally, thereby boosting your sales. Impress your clients by offering a unique consultation experience and quick problem-solving solutions. Let’s Connect ensures your customers enjoy seamless and direct communication, elevating their overall service experience. It’s the perfect tool for businesses aiming to provide personalized customer support and strengthen customer relationships.

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Text chat

Video chat

Audio chat

Live support

Personal consultation

Quick solutions

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TTL Omni Connector ‑ WhatsApp

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Enhance sales through WhatsApp cart recovery messages with TTL Show more

TTL Omni Connector ‑ WhatsApp is an innovative app designed to streamline communication between online retailers and their customers, enhancing the shopping experience. This tool allows businesses to customize and send messages during different stages of the customer purchase journey, directly to their WhatsApp. It helps improve customer engagement and sales conversions by sending timely updates about key events from your e-commerce store, such as order confirmation, shipping updates, and payment confirmations. The app also sends notifications for abandoned carts, helping businesses recover potentially lost sales. Users can enjoy the flexibility of sending unlimited and personalized messages tailored to individual customer preferences, ensuring that the communication feels direct and relevant. Overall, TTL Omni Connector enhances customer interaction, making it easier and more efficient to keep your customers informed and engaged.

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Customizable messages

Order notifications

Shipping alerts

Abandoned cart messages

Order cancellations

Payment updates

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Ezy ‑ All in one chat widgets

$1.99-$19.99 / Month

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Add WhatsApp Chat, Phone Call, Facebook Messenger Chat Buttons Show more

Ezy ‑ All in one chat widgets is an innovative app designed to streamline customer communication by integrating multiple channels into a single platform. With Ezy Chat, businesses can engage with customers via WhatsApp, Facebook Messenger, SMS, email, phone, Instagram, TikTok, Telegram, and more, all from one convenient interface. The app enhances accessibility with features like phone buttons, Call Now options, and click-to-call widgets, ensuring that customers can easily reach out whenever needed. By providing a versatile live chat button, Ezy Chat helps increase sales conversions, generate leads, and improve client support. It offers customizable chat widgets, allowing businesses to tailor the color, position, icons, and welcome messages to suit their brand. Additionally, Ezy Chat enables seamless sales closures through WhatsApp chat, Facebook Messenger, and phone calls, while ensuring cross-device functionality by displaying chat options on both mobile and desktop.

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Customizable widgets

Multiple chat platforms

Click-to-call widgets

Mobile & desktop icons

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Orra Theme Sections & Blocks

8.2

10 Reviews

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Instant WhatsApp support: customizable button for seamless customer communication. Show more

The Orra WhatsApp Chat Button is a powerful tool designed to enhance customer interaction by integrating a direct WhatsApp chat feature into your online store. This app enables customers to effortlessly connect with you by simply clicking a chat button, leading them to WhatsApp with a pre-filled message tailored for quick inquiries. You can fully customize the button's design, size, and placement, ensuring it aligns perfectly with your store's branding and layout. It seamlessly integrates with all Shopify store themes, making it a versatile addition to any online retail platform. By enabling instant communication, the Orra WhatsApp Chat Button not only simplifies customer support but also boosts engagement, promoting a more personalized shopping experience. Elevate your customer service with this easy-to-use chat solution.

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Customizable design

Instant messaging

Whatsapp integration

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SaleChaty

$9 / Month

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全渠道客户沟通、营销推广平台，聚合网页聊天。 Show more

SaleChaty is a comprehensive platform designed to streamline customer communication and marketing across multiple channels. It integrates various messaging apps such as WhatsApp, Facebook Messenger, Telegram, Line, Slack, and WeChat, allowing businesses to manage all interactions from one centralized location. The app supports the incorporation of AI chatbots and advanced knowledge bases, enhancing automated responses and customer service efficiency. Additionally, SaleChaty offers automation features for seamless marketing and promotional campaigns, including bulk messaging plans and ready-to-use templates for WhatsApp and Email. The platform enhances team collaboration with shared chats and conversation assignments, ensuring orderly and efficient customer service. With SaleChaty, businesses can develop precise customer profiles, enabling personalized and targeted communication strategies. Overall, it facilitates enhanced customer engagement and optimized marketing operations.

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Ai chatbot

Multi-channel communication

Customer management

Team collaboration

Knowledge base integration

Template messaging

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appstronaut Whatsapp AIChatbot

$29 / Month

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Add WhatsApp button: Let customers message your shop instantly Show more

Great WhatsApp Button is an intuitive app designed to enhance customer engagement by adding a WhatsApp chat button directly to your online store. This seamless integration allows customers to easily contact you, whether they're browsing on a phone or computer. The button's appearance can be customized to align perfectly with your store's aesthetic, ensuring a cohesive shopping experience. With four templates and the option for custom messages, you can tailor the communication to meet your unique needs. No technical expertise is required, making it accessible for all business owners. The app also provides valuable insights by tracking button clicks, enabling you to measure customer interaction and potentially boost sales. By improving communication speed, this app helps build stronger customer relationships and offers an efficient way to assist shoppers in real-time.

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Click tracking

Customizable styling

Pre-set messages

Whatsapp chat button

Cross-device compatibility

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Talking Shops: WhatsApp Hub

$4.99 / Month

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WhatsApp commerce app: automates Shopify communication, catalogs, and inventory sync. Show more

Talking Shops: WhatsApp Hub is a powerful commerce platform designed to streamline operations for Shopify store owners by leveraging the capabilities of WhatsApp. This innovative tool automates customer communication, catalog management, and inventory synchronization, ensuring businesses can handle transactions efficiently. Key features include AI-driven chatbots that facilitate automated broadcasts and real-time inventory updates, enhancing customer interaction and support. By utilizing the WhatsApp Business API, merchants can experience seamless end-to-end e-commerce automation, from product catalog management to post-purchase support. The platform also offers solutions for recovering abandoned carts with intuitive chatbots and direct purchase flows, allowing customers to complete transactions directly through WhatsApp conversations. With an integrated team inbox and live chat, managing customer interactions and order support becomes effortless, helping businesses deliver exceptional customer service.

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Abandoned cart recovery

Product catalog sync

Order notifications

Live chat

Real-time inventory sync

Ai chatbots

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WapTap: Quick Chat WhatsApp

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Instant customer communication with you via WhatsApp Show more

WapTap: Quick Chat WhatsApp is an innovative app designed to enhance customer communication by integrating seamlessly with the world's most popular messaging platform. This app allows businesses to offer their customers the convenience of reaching out through WhatsApp, regardless of whether they have the app installed. With highly flexible customization options, businesses can tailor the contact button to fit their brand and communication needs. WapTap ensures businesses receive customer messages instantly, enabling prompt responses and improving overall customer satisfaction. It functions efficiently across both desktop and mobile devices, ensuring accessibility and ease of use for any user. By utilizing WapTap, companies can streamline their interactions, making it easier to address customer inquiries swiftly and effectively.

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Whatsapp integration

Instant communication

Customizable contact button

Desktop and mobile

Flexible interface

No app required

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Advanced Voice Mail

$4.99 / Month

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Let customers contact you via Voice Message Show more

Advanced Voice Mail is an innovative app designed to revolutionize your voicemail experience. By harnessing cutting-edge speech-to-text technology, the app seamlessly converts voice messages into text, allowing users to read their voicemails at their convenience. Its sleek and intuitive interface makes it easy to manage and prioritize messages, offering features such as message categorization and customizable notifications. Users can reply to voicemails directly within the app, choosing between audio or text responses for added flexibility. Advanced Voice Mail also integrates smoothly with your contacts, ensuring seamless connectivity and smart caller identification. With robust security features, the app prioritizes user privacy, offering a reliable and efficient solution for managing your voice communications. Whether for personal use or professional settings, Advanced Voice Mail transforms how you interact with voicemail, making communication more accessible and efficient.

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Voice message sending

Online voice recorder

Customer contact channel

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Pop Up Discount by MITS

8.2

3 Reviews

Discount popup, email pop up for more sign ups, lovely banners Show more

Pop Up Discount by MITS is a powerful tool designed to enhance your Shopify store's engagement and conversion rates through strategic use of popups and banners. The app facilitates effortless subscriber growth by seamlessly integrating customized popups within your store’s design, maintaining a native look and feel. By capturing phone and email data, Pop Up Discount can significantly boost user interaction, paving the way for potential sales increases. Additionally, the app supports tailored communication through smart announcements, driving targeted traffic to specific URLs. With comprehensive style customization and full mobile responsiveness, the app ensures that your announcements and promotions reach your audience effectively regardless of the device they use. It also offers a variety of popup types, including announcements, cart pop-ups, and consent pop-ups, along with robust features for managing pop-ups such as A/B testing and analytics, making it an essential tool for boosting conversions and sales.

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Mobile responsive

Discount popups

Analytics

Ab testing

Email sign-ups

Lovely banners

Shopify Customer communication apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 51 Apps

Support Board ‑ Chat & Chatbot

RFQ Request Quote & Hide Price

DateWise ‑ Scheduled messaging

Outvio Exchanges and Helpdesk

Value: Whatsapp Button Chat

Messenger Chat ‑ Common Ninja

SMSify Notifications & Support

ValueFirst WhatsApp App

PDF Order Printer App

Social Media Icons by Elfsight

Lets Connect by PATHADVICE

TTL Omni Connector ‑ WhatsApp

Ezy ‑ All in one chat widgets

Orra Theme Sections & Blocks

SaleChaty

appstronaut Whatsapp AIChatbot

Talking Shops: WhatsApp Hub

WapTap: Quick Chat WhatsApp

Advanced Voice Mail

Pop Up Discount by MITS