You can chat directly with customers on Telegram via the bot.
With the Telegram bot, merchants can communicate with customers online without installing additional apps. After the merchant installs the app and follows the instructions (creating a Telegram group chat, enabling topic functionality, and adding the Telegram bot as a group admin), the bot will create a new topic for each unique visitor who sends a message. The visitor’s information will be sent to that topic, and the merchant can reply directly via Telegram to communicate with the customer.
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