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Yew: Connect with Telegram
You can chat directly with customers on Telegram via the bot.
Description
Connect Telegram with customers for seamless communication.
With the Telegram bot, merchants can communicate with customers online without installing additional apps. After the merchant installs the app and follows the instructions (creating a Telegram group chat, enabling topic functionality, and adding the Telegram bot as a group admin), the bot will create a new topic for each unique visitor who sends a message. The visitor’s information will be sent to that topic, and the merchant can reply directly via Telegram to communicate with the customer.
- Supports sending Telegram stickers
- Supports sending product links
- Supports webhook notifications
Pros
- No need for additional app installation for merchants
- Leverages widely-used Telegram platform, ensuring ease of use
- Automated topic creation for unique visitors improves organization
- Direct communication with customers via Telegram enhances accessibility
- Supports sending Telegram stickers, adding a fun element to interactions
- Allows sending product links, facilitating seamless product sharing
- Webhook notifications keep merchants updated in real-time
Cons
- Relies solely on Telegram, limiting options for merchants who prefer other platforms
- Requires initial setup, including creating a group chat and enabling topic functionality
- Merchants need to ensure Telegram bot is added and maintained as a group admin
- Potential privacy concerns with visitor information being handled through Telegram
Key Features
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