Chatty AI Chatbot & Live Chat

Develop by Shopify

$19.99-$199

/ Month

Built for Shopify

Free plan available 7 Days Free Trial

Verified

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

Order tracking

Whatsapp integration

24/7 automation

Faq management

Faq popups

Personalized contact

Query resolution

Livechat support

About Chatty AI Chatbot & Live Chat

Launched Jun 08, 2022

Built by Shopify

Address

30 N Gould St. Ste. 4000, Sheridan, WY, 82801, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day

No time to answer customer questions 24/7? Let Chatty AI chatbot handle it with live chat & helpdesk. Powered by advanced AI model, it answers product questions, suggests products, and helps with order tracking - all while you're away. Then, you can manage conversations with your team from all channels in one inbox: WhatsApp, Facebook Messenger, Instagram, Email, and more. Build your FAQs help center for quick customer support, then let customers self-serve forever.

Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
Inbox & Team: Manage conversations with your team from all channels in one inbox
FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
Sales automation: Send proactive targeted messages based on visitor behavior
Mobile app: Keep track with all inbox from your devices anywhere, anytime

Pros

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Cons

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

Top Helpful Reviews

Labanno Beauty Queen

Nov 28, 2025 on Shopify

Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing

Tracy's Dog

Nov 27, 2025 on Shopify

Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!

eVolt.si

Nov 26, 2025 on Shopify

We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.

Stratford Peptides

Nov 25, 2025 on Shopify

Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help

FORSCI.

Nov 24, 2025 on Shopify

This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.

Shopsy Dropsy LLC

Nov 23, 2025 on Shopify

Abby and her team did a fabulous job of identifying the issues and resolving them immediately. Very professional and courteous the entire time. These guys are amazing at what they do! I only wish every app was this easy to work with! Thanks again guys! :)

SAMPUR

Nov 20, 2025 on Shopify

En train de le tester, IA plutôt performante et Sav au top (un grand merci à Jade pour son aide et sa gentillesse)

ALDO

Nov 20, 2025 on Shopify

The Team is very helpful and they are really motivated to find a solution for you as possible as they can. I am in touch with Andy most of the time and he is very good at his job.

musiciansbuy.com

Nov 18, 2025 on Shopify

Audrey was fantastic, patient and very helpful so that we could identify and understand some global issues and well as help me personalized our Chatty system a little more!

Urban Pieces