Be careful. As soon as you install it, your admin's email address will be given out to all visitors that it can't find some answers to. Also, it is a lopsided plan...if you are small and have 1,000 products then you are going to need to spend for 10 agents and 5.000 replies just to get your 1,000 products in, even though you might only need 1 agent and 200 conversations.

I had a wonderful experience with the Chatty AI chatbot support team. The service was efficient, friendly, and incredibly helpful. A special thank you to Jade and Alyssa - both were exceptionally kind, patient, and knowledgeable. They made the whole process smooth and stress-free. Truly top-notch support!

Thank you very much to Sonny for his help and guidance, which has made running my store much easier.

I just started building my brand and Chatty has made life so much easier :) I appreciate the quick fast-action no BS attitude and approach to finding a resolution that each agent I've encountered has. Top of the line customer service! I love everything about this application and I know that my clients and customers will appreciate the ease of use of their software as well. It's super user friendly (on both sides) and it provides my consumers with fast answers and us with reduced help tickets. Very satisfied customer :)

My philosophy has always been that customer service is ALWAYS part of the product. Things happen and how they're handled means a smooth solution and trust or gnashing of teeth and uncertainty. I chose Chatty for its comprehensive offering with FAQ and a bot 'learning' from FAQ's, product data and custom information. How cool is that? And I love the idea of being live when available and the Chat bot to be available other times to provide functional responses that we can follow up on. I have also been with AVADA on our main site for over ten years and know their customer service is second to none. This proved true once again when I couldn't complete the Chatty setup for some reason. Help was available immediately. First with Sonny and then when he went off shift, Audrey came on and was super helpful and got me up and running in minutes. I love the fact that I could match Chatty to my brand colours and it looks terrific. I'm still working on completing my FAQs and, as Audrey explained I can import them all at once. Audrey provided comprehensive screenshots and, when needed, went on the site as collaborator to fix the internal glitch. Well designed apps like this with superlative customer service like AVADA give entrepreneurs like me a brilliant leg up in our own customer experience. That's what success is all about. Right? Thanks! Marilyn

If I could give 100 stars, I would. These developers are absolutely amazing—and the service is ridiculously on point. Honestly, I don’t think I’ve ever received better support from any app developer, ever. It’s so good, I almost don’t want to write this review because it might give my competitors an edge. This app is going to save my company a ton of time while answering customer questions up front, 24/7. We’re already pouring more leads into the site now that Chatty AI is up and running—and dialed in. It's that good. The setup is straightforward if you know your way around GPT-style prompts, and what you can do with this is unbelievable. The AI agents are incredibly smart, the customization is next-level, and again—the service from the team behind it is just top-tier. If you're on the fence: don’t be. Just buy it. Game-changer.

Super friendly and easy to use! Chatty makes it so convenient to manage messages across multiple channels in one place. The integrations are smooth, and the support team especially Hana is always so helpful and responsive!

Super cool App, easy to set up with help of their wonderful support team "Hana". We installed, setup and deployed in less than an hour. Thanks Hana

Abby has been amazing! She went above and beyond to help us set up the Chatty app on our Shopify store. Super responsive, knowledgeable, and friendly throughout the whole process. Thanks to her support, everything is running smoothly. Great job, Abby!

I really like Chatty AI—it’s simple to use and fits perfectly with my store’s needs. Big shoutout to Jasmine for helping me figure out where to change the AI name and avatar shown in customer chats. She was super helpful and made the process smooth and easy. Great support and a great tool overall!