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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,607)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

malango.de

Nov 06, 2025  on Shopify

Toller Chatbot! Funktioiert gut und ist trainierbar. Auch der Support ist gut. Besonders die Mitarbeiterin Hana hat mir gut geholfen. Sehr zu empfehlen.

Rheidon Tech

Nov 06, 2025  on Shopify

Nancy and the Technical Support Team were very helpful and responsive. They solved my issue quickly. I really appreciate their support!

COY

Nov 06, 2025  on Shopify

We’re COY Eyewear, and the Chatty app has been an excellent addition to our platform: both visually and functionally. It offers multilingual support and features a true AI chatbot that follows the rules you set while remaining flexible and personal to your store’s tone and needs. It has made customer interaction smoother and smarter. The support team has been fantastic, truly one of the best experiences we’ve had. Highly recommended.

Model Chic UK

Nov 06, 2025  on Shopify

This app is very user friendly and easy to use compared to other apps we've tried. Hazel from Chatty AI was also very helpful at answering all my questions.

Peter Augustus Craft Butcher

Nov 06, 2025  on Shopify

We’re currently in the setup phase with the Chatty app, and the experience has been excellent so far. The onboarding has been smooth, and the tools are already proving easy to work with and tailor to our business needs. A big thank-you to Audrey, who has been incredibly helpful throughout the setup. She’s guided us through each step, answered every question clearly, and made the whole process feel simple and well supported. Looking forward to seeing Chatty fully in action!

LINGXIAO PUMP

Nov 03, 2025  on Shopify

I'm using Chatty to assist with my online customer service, and the AI has swiftly resolved most of my customers' inquiries. I'm very appreciate to Hana. There was an issue with URL responses, and with her technical help, I resolved this response problem. The function is awesome. If you have any questions, please don't hesitate to seek their assistance. Thank you again.

TreaYou Studio

Nov 01, 2025  on Shopify

Jasmine helped me solve the problem quickly when I didn't know how to add AI instructions! She responded promptly and was very helpful. Their customer support is truly excellent! I highly recommend that everyone use this app!

Pretty Little Home

Oct 30, 2025  on Shopify

excellent app, Hana was very helpful during set up. Drake showed me how to use and set up the app, so far using it and setting it up seems very good.

Azurikass

Oct 28, 2025  on Shopify

Je suis en train de tester l'application rapide et facile à mettre ne place le support est très réactif merci à hana, il vont même demander au support technique de voir s'il y'a moyen de faire une connexion avec une autre de mes application de bundle pour que le chatbot ia soit parfaitement coordonnée avec mon offre actuelle.

Huellitas de Vida

Oct 28, 2025  on Shopify

Chatty es una aplicacion genial e interactiva.Tienen un formato muy bonito y facil de configurar,estoy seguro que me ayudara con mi tienda,muchas gracias,tienen un equipo espectacular como HANA

La Petite Labs

Oct 28, 2025  on Shopify

Took a couple of hours to set up and train the AI, but it's exactly what I was looking for (and more actually!): a GPT-wrapper with live chat widget embed, that can be trained based on your product/brand. Really cool. Customer support is good too - cheers Hazel!

Snode Fitness EU

Oct 28, 2025  on Shopify

Audrey provided exceptional customer service. She was very patient, maintained a positive attitude, and effectively resolved my issue.

Prime Padel Shop

Oct 27, 2025  on Shopify

About 2 hrs into the set up and 5/5 so far. Integrations with Shopify is great and it comes with a chat where you can chat directly with their team. Hazel has been the rep who has been helping me here and there and shes been amazing. Highly recommended!

Breindell

Oct 24, 2025  on Shopify

So far so good! What sets this app apart is APRIL! Wow. I had just launched and realized my chatty wasn’t fully set up. She was so diligent. So professional. So patient. My goodness April has the patience of a saint! She treated me so very kindly and repeated the same thing in many ways until it clicked. She’s a credit to the app and a reason to stay!!

After Five Fashion

Oct 23, 2025  on Shopify

As a free plan App, it has all the tools required to keep the conversation going with the customer. Additionally, the Q&A (FAQ section) offers customers a quick glance at the important question you can personally outline. This is a very helpful reference guide. The customer support is quick to answer (thank you Sonny) to provide details to integrate the software. We have not used the AI tools yet, but the 'quick answers' feature allows you to preprogram an answer to a common question.

Bellavoria

Oct 22, 2025  on Shopify

Zeker helpvol! Bij problemen nemen ze onmiddellijk contact met je op voor alles op te lossen , top zo!

PVAnlagekaufen.com

Oct 21, 2025  on Shopify

A really good app, which is very comprehensive even on the free plan. I highly recommend the app, and if you have any questions or problems, you'll get help really quickly. I had the pleasure of working with Sonny, who went through everything with me in no time and fixed everything.

Exonik

Oct 20, 2025  on Shopify

Haven't started to use the app yet but looks promising! Hana from customer service has also been very helpful and swift when it comes to responding to my questions and requests. Thanks very much

ICONS

Oct 19, 2025  on Shopify

Only just started using the app but so far the support has been top-notch. Looking forward to diving deeper with the features and building it out for our store

FixmyFashion

Oct 19, 2025  on Shopify

Jasmine was amazing! She responded quickly, was super polite, and guided me step by step until everything was fixed. She also made sure everything was working perfectly before ending the chat. Very friendly and professional — thank you so much, Jasmine!

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