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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,582)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

@4you

Jun 30, 2025  on Shopify

Excellent support service in every aspect! They showed great respect for privacy, responded quickly, and were highly cooperative with clear and professional explanations. Sincere thanks and appreciation to the team for their dedication and outstanding assistance. A truly remarkable experience!

Tales by Chi

Jun 28, 2025  on Shopify

If you’re on the fence about downloading Chatty, just do it! The app is amazing, and their customer service is honestly the best I’ve experienced. Jasmine solved my issue so quickly and even went above and beyond by involving Andrew, the developer, to make sure everything was sorted. They both worked together to ensure I was completely satisfied. Huge thanks to them. I’m genuinely so impressed!

JR Colombian Emeralds

Jun 23, 2025  on Shopify

Incredible service, app, Jade was super helpful with all my questions and now my app is running amazingly! Thank you so much!

All Day Pretty

Jun 23, 2025  on Shopify

I received the best support from Audrey, my trust on Chatty and this platform is so strong now. Audrey was patient, in no hurry , solved all my issues in a jiffy. The apps I enabled all worked perfectly in an instant, what more can you ask? Thank you so much.

Premium Party Distribution

Jun 23, 2025  on Shopify

I had an amazing experience with Chatty’s customer support! Abby was incredibly helpful and resolved my issue so quickly. She was friendly, efficient, and made the whole process stress-free. Thanks to Abby, my problem was fixed in no time. Highly recommend their support team!

DollarDoggy.com

Jun 23, 2025  on Shopify

Great app and fantastic help from live agent. The agent took me by the hand and went with me step by sttep.

RUDECAPS

Jun 21, 2025  on Shopify

Impressed by all that this app can do. I was looking for a simple AI chat solution, and this does the job, but also so much more. You can basically manage your entire user support in one concentrated place, from support team assignments, to FAQ's etc. Chatty's support team helped me resolve my one issue in no time.

Sundance Ski and Board Shop

Jun 19, 2025  on Shopify

New to Chatty but the Team is so helpful and Sonny was so quick to responded and help my with my account.

carolinacoops

Jun 18, 2025  on Shopify

I'm just getting started with this app, but the customer support is great. (Thanks Hana!) It seems to do everything as promised. It intergrates perfectly with Klaviyo and grabs all the info your customers need whether manually or from the website. Best chat bot around.

Giftiveo

Jun 14, 2025  on Shopify

I signed up for Chatty sometime ago, but just decided to go in and set everything up today. Even though it was Saturday, support was amazing. Jasmine was assisting and helped me set some things up. She was quick to respond to my questions and solved all the issues I had. All-in-all, a great experience.

Sparta

Jun 13, 2025  on Shopify

Esta es, sin duda, la mejor aplicación del mercado. Probé e instalé más de 10 chatbots en mi sitio web y, después de compararlos todos, este fue el mejor. El servicio de soporte es increíblemente rápido y atento. ¡Súper recomendado! Ante cualquier inconveniente, les escribes y te lo solucionan de inmediato.

BerriclearSkinCare

Jun 13, 2025  on Shopify

Customer service is amazing. I was skeptical because most of the reviews were so good, but it's true, this is by far one of the best chat bot/messaging apps on this platform

Coaltown Coffee

Jun 10, 2025  on Shopify

We have used Chatty for approximately six months and couldn't be happier with the app's response rate, customizability, and AI chatbot functionality. Chatty's roadmap of improvements brings frequent updates with new features being launched weekly. Hana on their helpdesk was even able to help us optimise one of the recent feature launches, providing a tailored and friendly service. I would highly recommend this service for small to medium e-commerce stores looking to streamline their customer service department.

Paper Whimsy Studio

Jun 07, 2025  on Shopify

I’ve had a great experience with this app and the support team has been amazing. Special thanks to Audrey – she was incredibly helpful, patient, and solved my issue quickly. Highly recommend!

BINI

Jun 02, 2025  on Shopify

Tres bonne application et surtout un service client très reactif, aux petits oignons ! Alicia et Sonny ont été vraiment parfait et j'ai pu faire une page FAQ a mon image ! bravo et merci

Smartware Advisors LLC

Jun 01, 2025  on Shopify

Hana from Avada is a superstar! She got the app up and running for me with the customizations I asked for in only a few minutes. I could not have asked for a better customer experience! Thanks Hana and the Avada team!

UTrano

May 31, 2025  on Shopify

What a amazing Support I get from Chatty! I had a great experience using Chatty for my business. Setting everything up was smooth, and the platform is very user-friendly. I especially want to give a big thanks to Jasmine, who was incredibly supportive and helpful throughout the process. She made sure I got everything I needed and was always quick to respond. It's not often you get that level of personal support, I highly recommend Chatty!

PrismsFlower

May 29, 2025  on Shopify

This app is so powerful, it will solve many of my online consultation problems. Thanks to Abby for her help, I can quickly get familiar with this app.

The Diva Goddess

May 28, 2025  on Shopify

just installed the app earlier today, very user friendly, and the support team is great and ready to help

Firmitas

May 26, 2025  on Shopify

Very complete, easy-to-use application. Your strong point? Responsive, understanding customer service. Thanks again to Hana, who helped me solve my problem in just a few minutes !

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