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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,575)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

ICONS

Oct 19, 2025  on Shopify

Only just started using the app but so far the support has been top-notch. Looking forward to diving deeper with the features and building it out for our store

Sognefjord Kaffibrenneri

Oct 18, 2025  on Shopify

Jasmine was extremely helpfull setting up this chat. Best customer service I ever recieved online / via chat.

The Wishful Fish Kids

Oct 17, 2025  on Shopify

The APP Support is excellent. No matter what time of the day I contact them they answer and always help with issues until they are resolved. This is very important for a Store Owner to have.

Skynbio Skincare

Oct 14, 2025  on Shopify

Great Support! Chatty’s support team is fast and responsive. Anytime I had a question, they jumped in quickly and helped right away. Really appreciate how smooth everything has been.

Burnout GmbH

Oct 14, 2025  on Shopify

Das Setup war sehr übersichtlich und man kann wirklich vieles bis ins Detail einstellen. Das Setup hat 30 min gedauert.

bioQuad Europe BV

Oct 14, 2025  on Shopify

The app works well and is easy to use. Sonny was very helpful and made the setup process smooth. Chatty Chat works perfectly on my store — highly recommend!

ZAKAT FRAGRANCES

Oct 11, 2025  on Shopify

AUDREY HAS HELPED ME WITH MULTIPLE PROBLEMS AND SHE IS WAITING TO HELP SOME MORE. VERY GLAD AND ENJOYABLE WORKING WITH HER TO GET THIS STARTED. SHE'S WONDERFUL.

Shivaya Bless

Oct 09, 2025  on Shopify

Great prompt support by Jade, feature-rich and affordable compared to the competition, definitely recommended

The Shirt Bar

Oct 07, 2025  on Shopify

A great app to boost conversions and assist with customer service. Andy were very helpful in assisting us on our onboarding with the app. He gave us tips and assists us in making the user experience of the app for our customer better. Excellent!

bioQuad Life Sciences

Oct 07, 2025  on Shopify

Excellent support from the Chatty team — especially Hana! She guided us step by step in setting up the chatbot for our Shopify store and ensured everything ran smoothly. Very responsive, professional, and knowledgeable.

La Sacoche Officielle

Oct 07, 2025  on Shopify

Pour le moment je viens d'installer l'application. J'ai eu de nombreuses questions sur le paramétrage, et j'ai rarement vu un support client qui répond aussi vite et avec les bonnes informations. Ils répondent en quelques minutes, en prenant le temps de bien regarder ce que vous demandez (fini les attentes interminables de réponses). Merci infiniment à Hana qui a su prendre le temps de m'aiguiller sur toutes mes questions. Je vous souhaite une bonne journée et une très bonne continuation. Je recommande Chatty AI Chatbot (en plus ils ajoutent de nouvelles features au fur et à mesure des demandes clients, c'est très appréciable). :)

AloeVibe Baby – Organic Care for Little Ones

Oct 03, 2025  on Shopify

I had a great experience with Chatty AI support. Jasmine was very professional, patient, and quick to respond to my questions. She guided me step by step on how to configure the chatbot for my Shopify store and made sure I understood how to customize the settings. Thanks to her help, I was able to solve my issue quickly. Excellent support, thank you Jasmine!

Sole Freedom

Oct 01, 2025  on Shopify

literally the best customer service I have ever experienced with an app. They help me with ANYTHING right on the spot and save me so much time trying to figure things out myself. I can't recommend it enough. Hana has been awesome help too. I'm really impressed. it has helped our customer support and online support so much

Accurascale

Oct 01, 2025  on Shopify

The ability to train and fine tune the AI with Chatty is a game changer - and the clean, performant tools for staff will make adoption a breeze! Shout out to Hana on the support team who resolved an issue for me in under 2 minutes! Awesome support and a great tool, highly recommended !

Parfymhemmet.se

Oct 01, 2025  on Shopify

Great support team! They helped me very quickly and I’m really satisfied with the app. Special thanks to Jasmine for her amazing assistance. I definitely recommend others to use this app.

ANTIQURIOUS

Sep 29, 2025  on Shopify

I looked into several AI chat apps, but when I tried it on the demo page, chatty was the only one that responded better than I expected. It recommended products on a card, so I decided to try chatty on my own page. The design is beautiful even without any effort, which was also a deciding factor. It's currently in the testing phase, but it seems very customizable.

Mijn winkel

Sep 28, 2025  on Shopify

Ik ben nog maar in de opstartfase van mijn webshop en had hulp nodig bij het instellen van de taal voor mijn chatty ia assitant. Werknemer jade heeft mij goed geholpen bij de instellingen hieromtrent. Danku!

Bio Atelier

Sep 27, 2025  on Shopify

The Chatty team have been absolutely brilliant — they went above and beyond to help me code the backend so that the chatbot looks and functions exactly the way I envisioned. Their support was fast, clear, and genuinely collaborative. It’s rare to find a provider that combines great technology with such hands-on, helpful service. Highly recommend them if you’re looking to create a seamless, branded chat experience.

Art Gold Jewelry

Sep 26, 2025  on Shopify

I have to give special recognition to April from the Chatty support team - she was absolutely outstanding! April was exceptionally helpful, incredibly attentive to my needs, and resolved all my issues quickly and professionally. Her level of service really stood out. The entire support team at Chatty is responsive and knowledgeable, but April's assistance was truly exceptional. She went above and beyond to ensure everything was working perfectly for my store. The app itself is fantastic, but having such dedicated support makes all the difference. Highly recommend Chatty, and if you need help, you're in great hands with their team!

nolitto3d

Sep 26, 2025  on Shopify

Excellent app. Just spent some time configuring it on our store, and we are very impressed with the amount of customization possible. Needed some help with a few settings and Jasmine from the Chatty Support Team was very professional, patient and knowledgeable. Highly recommended.

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