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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,713)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Screw Loose

Jan 12, 2026  on Shopify

Genuinely a very good app for small business. I am a 1 man operation and it is very difficult to handle all the inquires and messages I get. Chatty AI bot has helped me streamline and answer quick questions very easily. Hope this helps out fellow small business owners! Their support team are also incredibly helpful and kind!

Uk Drip Season

Jan 12, 2026  on Shopify

amazing help from Hazel from chatty, very helpful and sorted a big problem i was facing on my end easily and efficiently

CLIMAQUA

Jan 12, 2026  on Shopify

Audrey did a really good job helping me :) Great service, great response time. Always happy to text AVADA Support :)

American Muscle Docks

Jan 08, 2026  on Shopify

So far so good. Hana was extremely friendly and helpful in setting up the basic framework for us as per what we required. There were a few issues that I had on my end and she was quick to resolve them. Great support throught the process.

MLNshops

Jan 07, 2026  on Shopify

Thank you Andy for a big help you gave your time to find a solution on my concern. I appreciate that. I recomand the any one looking a chatbot.

Skin Profile

Jan 06, 2026  on Shopify

Really great app! Works as expected and even better. Settings could be simplified a bit more. I imagine that non-technical people could struggle to understand what needs to be changed and where but overall - recommend!

DsgnTouch

Jan 05, 2026  on Shopify

首先,App很好用,网页版和手机版都很好用。 其次,他们的团队非常的负责,有任何疑问及时为我解决,沟通无障碍,他们会非常贴心的用你们国家的语言和你沟通,减少了翻译的压力,沟通很丝滑,靠谱的团队,Nice!

Kooji Perfumes

Jan 02, 2026  on Shopify

Hazel provided a great service to rectify issues with email forwarding. She was available immediately and stayed on until the issue was resolved. Impressive service.

BodyMods

Dec 31, 2025  on Shopify

Audrey and Ryan offered outstanding support in addressing our questions. We are very pleased with the app so far.

THE GLAM BOOK VENDORS

Dec 31, 2025  on Shopify

Megan was very helpful! OMG like I feel guilty cause I asked so many questions lol but she was very patient! as well as Hazel too! Great team!! I cant wait to see how Chatty works with my store:)

AMNIKI

Dec 31, 2025  on Shopify

Super! Great app and support staff. Probably the best one out there on the Shopify store platform. Shout out to Hazel and Mark for helping me with my requests. Asset to the team.

Unbound Westie

Dec 30, 2025  on Shopify

Hana is very fast and fixes all my problems in no time. She has helped me numerous times. Thank you for the best support!!

Midwood Guitar

Dec 30, 2025  on Shopify

Hana and everyone at Chatty have been great. We're mainly using just the Chat feature and we're very happy with the App/Service.

Yellowline Coffee Roasters

Dec 29, 2025  on Shopify

Been looking for this solution forever! One portal for email, social media messages, online chat and whatsapp. Extremely happy with this app. Just installed but so far super happy. Everything is working great, and the support is top-notch - Hana especially. I am still working on my AI buddy to get its knowledge up but the concept and way they do this is really smart!

Door Supply

Dec 29, 2025  on Shopify

Support is always excellent, although sometimes they don't take the time to understand the problem, too quick to want to solve the issue which means it takes longer as it leads to inefficient work. Hana and Jade were particularly helpful today, but it took a long time to get to solve what I contacted them about, but we did fix up some other issues as a consequence of them not understanding my question.

Well Portra

Dec 29, 2025  on Shopify

The team was very fast to help us, and made sure everything worked well. The live chat is easy to install and I was able to match our branding. The Ai tool is powerful and will free up some time from the customer support.

REHAUS

Dec 28, 2025  on Shopify

The app itself is very flexible and has many useful tools to reply to our customers. Furthermore, support is amazing! My best experience so far. Always ready to support and take on requests. Really recommended, I'll be working with them in the future for sure.

Levaxco

Dec 26, 2025  on Shopify

Outstanding Support from Audrey Audrey provided truly exceptional customer support. She responded quickly, understood my issue immediately, and guided me through everything step by step with patience and clarity. It’s rare to find such helpful and attentive service. She made the entire experience smooth and stress-free.

AFC USA

Dec 26, 2025  on Shopify

Amazing support and a truly helpful app! Hazel was incredibly kind, fast, and supportive throughout the whole process. The app works smoothly and really helps manage customer interactions more efficiently. Whenever I had a question, Hazel was there with clear and helpful answers. Highly recommended for anyone looking to improve their customer communication and engagement. Thank you, Hazel!

Flawless Vape Shop

Dec 23, 2025  on Shopify

Chatty app support is quick, responsive, and very helpful. The setup was smooth, and their team guided us clearly through every step. Hazel replies promptly and resolves issues efficiently.

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