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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,500)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

TheBlueHose

Jul 22, 2025  on Shopify

Super cool App, easy to set up with help of their wonderful support team "Hana". We installed, setup and deployed in less than an hour. Thanks Hana

nutra-wave

Jul 21, 2025  on Shopify

Abby has been amazing! She went above and beyond to help us set up the Chatty app on our Shopify store. Super responsive, knowledgeable, and friendly throughout the whole process. Thanks to her support, everything is running smoothly. Great job, Abby!

Skin Revealing

Jul 20, 2025  on Shopify

I really like Chatty AI—it’s simple to use and fits perfectly with my store’s needs. Big shoutout to Jasmine for helping me figure out where to change the AI name and avatar shown in customer chats. She was super helpful and made the process smooth and easy. Great support and a great tool overall!

SEXYMIZE

Jul 17, 2025  on Shopify

Super App, komplett anpassbar, umfangreiche Funktionen. Wenn mal etwas nicht gleich klappt, einfach den Support kontaktieren, der ist jederzeit erreichbar. Alle Supportmitarbeiter sind super freundlich und hilfsbereit. Ich hatte das Vergnügen mit Sonny, er hat mir sofort geholfen und mein Problem gelöst. Ich kann die App nur empfehlen.

UpstorePlus

Jul 17, 2025  on Shopify

What a Best app to use. All the set up was smooth. Great support. Especially by Jade and Henna. They helped me through the navigation easily. Jade and Henna were all the more supportive. I loved this app.

Fantasy Nails

Jul 17, 2025  on Shopify

Chatty's set up along with their customer help is outstanding. A special thank you to Jade, for making our experience a 10/10.

OtherWorld Fashion

Jul 16, 2025  on Shopify

Chatty makes it really easy to organise my FAQs and show them to customers in a clean, simple way. What I love most is that it supports all kinds of communication, WhatsApp, Messenger, Instagram, email so no matter how customers prefer to reach out, I can offer it. Support has also been great. Every time I’ve had an issue, the customer service team fixed it fast. That’s a big bonus. Overall, it’s a solid app that just works, makes life easier on both sides.

VanillaPura

Jul 15, 2025  on Shopify

Great service so far, and a very positive experience. Audrey was very helpful in my first service chat. Pleased with early results. AI only works with chat - hoping that feature can be expanded to FB and IG messenger as well as emails.

myLashy

Jul 15, 2025  on Shopify

The app is easy to use, and the support team is very helpful and responsive. Thanks to Audrey, my questions were answered quickly and professionally.

Welli | Wellness made easy!

Jul 13, 2025  on Shopify

Great experience! Andrew and Jasmine were really helpful! This app is also very useful, highly recommended!

Ecowears.pk

Jul 12, 2025  on Shopify

Excellent AI Chatbot for Shopify – A Game-Changer for Our Store! Chatty has completely transformed the way we handle customer support on our Shopify store. From instant replies to 24/7 engagement, it makes communication smooth and efficient. The AI is smart, context-aware, and surprisingly accurate in handling queries about orders, returns, sizing, and even promotions. What we love most: Instant customer response — no more waiting times. Customizable and easy to set up — seamless Shopify integration. Reduces support workload — fewer manual tickets and follow-ups. Boosts sales — by guiding visitors in real time. Our customers appreciate the quick answers, and we’ve seen a noticeable increase in conversion rates since integrating Chatty. Highly recommended for any Shopify store looking to improve customer service and automate repetitive tasks without losing the human touch.

Nue & Noir

Jul 12, 2025  on Shopify

this app is insane, works very smoothly for my customer service and also getting help whenever i need any help, big shot out to Hana one of the customer support that helps me alot

nice4you

Jul 10, 2025  on Shopify

Quick way to generate FAQ’s clustered by subject and with dropdown answers. Other tools I have not used yet but probably work just as easy. Excellent support as well. Language can be set to Dutch, there is a free version available but You might need a payed version when scaling up

Nova Pets Store

Jul 10, 2025  on Shopify

Excellent, i got the answers I need, i'm liking having the AI so far and when I reached out, Sonny was super helpful and even willing to help me test features out and see what works and what doesn't. Nice!

H&T

Jul 10, 2025  on Shopify

Fantastic app for AI and integration with Shopify. Support is always on hand and super fast at replying! Only feedback is it can't auto assign to agents in order when you run the AI at the same time - which can be hard when you have multiple agents active every day.

Sternkerze

Jul 09, 2025  on Shopify

what a great chat app! highly regomment this, and the customer support is great!! thank you so much!

National Insulation Supplies

Jul 08, 2025  on Shopify

Cody was able to answer my question straight away and directed me on how to configure what i needed :)

Donkey Label

Jul 07, 2025  on Shopify

Great experience so far. Audrey helped us set up the app so quickly so we can get started testing it out.

.pepper..field®

Jul 04, 2025  on Shopify

Upon downloading we received instant support, that helped us onboard the AI to our platform, with 0 delay and tech support that helped answering questions about data pulling and how AI works towards getting data from eshop for relevant information. We highly reccomend this chatbot.

Blanda Beauty

Jul 04, 2025  on Shopify

Wir haben nur die KI getestet, über die anderen Funktionen können wir nichts sagen. Die KI allerdings funktioniert nicht gut. Wir verkaufen Kosmetik. Und nachdem der Bot mit allen Infos gefüttert wurde, haben wir nach eine Gesichtsöl für Männer gefragt. Der Bot schlug unter anderem einen Lippenstift vor. Das Technik Team bei Chatty hat dann nachjustiert. Als wir das nächste Mal nach einem Gesichtsöl für Männer gefragt haben, hat er dann unter anderem einen Nagellack vorgeschlagen. Noch nicht 100% ausgereift würde ich sagen.

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