I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!

Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario. Definitely cuts down on the amount of queries that our customer services team receive. Excellent app and faultless customer support.

werkt goed. het is soms gewoon logisch nadenken en anders helpt klantenservice je. klantenservice reageert snel en willen je altijd helpen.

I was writing with Hana and she is really welcoming. Additionally she really knowledgable and gives me the answers to my question in seconds. She knows exactly what she does. Appreciate the help :D

Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest

Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing

There were a few cases where we found that, due to system limitations, things couldn’t work exactly as we had hoped, but overall the issues were resolved. Thank you very much for your quick and courteous support. Many thanks to Sonny, Liz, Jade, and Hazel.

Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!

We chose this app because of the overwhelmingly positive reviews, but our experience has been extremely disappointing. After installing and setting it up, the app significantly slowed down our entire website, to the point where it affected the user experience. This alone forced us to uninstall it. In addition, we encountered multiple bugs: customers often couldn’t click on the predefined answers, and in some cases they weren’t even able to start a new chat at all because the app was so laggy. These issues made the app unreliable for real-world use. While the custom instruction feature is helpful, it doesn’t compensate for the severe performance problems. The developers urgently need to address optimization and stability, because in its current state, the app causes more harm than good.

Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help

This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.

Abby and her team did a fabulous job of identifying the issues and resolving them immediately. Very professional and courteous the entire time. These guys are amazing at what they do! I only wish every app was this easy to work with! Thanks again guys! :)

En train de le tester, IA plutôt performante et Sav au top (un grand merci à Jade pour son aide et sa gentillesse)

The Team is very helpful and they are really motivated to find a solution for you as possible as they can. I am in touch with Andy most of the time and he is very good at his job.

Audrey was fantastic, patient and very helpful so that we could identify and understand some global issues and well as help me personalized our Chatty system a little more!

The support for the app is great. Hana helped me set up the chatbot quickly and very professionally. I wish other apps had support this good!

The app works super smoothly and does everything that an ecommerce need. Abby was super helpful for my setup and even with CSS customization!

Chatty makes our life a lot easier. After setting everything up — which is not a small thing — the onboarding was super smooth. Big thanks to Cody and the rest of the team for that. Customer service is top-notch, it’s incredible how they always answer super fast. Really useful app, congrats!

La aplicación de chatbot con IA está funcionando de manera excelente en nuestra tienda de Shopify y ha supuesto una clara mejora en la atención al cliente y en la automatización de consultas frecuentes. Pero, por encima de todo, quiero destacar el soporte recibido por parte de Sonny. Su atención ha sido siempre rápida, profesional y muy orientada a la solución, algo que se agradece enormemente cuando se trabaja con distintas monedas y mercados. Teníamos un problema complejo con la visualización y gestión de precios en varios países, que estaba afectando a la experiencia de compra de nuestros clientes. Sonny no solo identificó el origen del fallo con precisión, sino que además nos propuso y aplicó una solución estable y satisfactoria, asegurándose de que todo quedara correctamente configurado y probando los resultados con detalle. En resumen, la app cumple lo que promete y el nivel de soporte —especialmente gracias a Sonny— ha superado nuestras expectativas. Totalmente recomendable.

The support team responds instantly — truly impressive. Every answer is clear, detailed, and actually helps solve the issue instead of generic replies. Great app and customer service!