Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,575)

Overall rating

4.9

5

1,245
4

38
3

6
2

4
1

8

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

ICONS

Oct 19, 2025 on Shopify

Only just started using the app but so far the support has been top-notch. Looking forward to diving deeper with the features and building it out for our store

Sognefjord Kaffibrenneri

Oct 18, 2025 on Shopify

Jasmine was extremely helpfull setting up this chat. Best customer service I ever recieved online / via chat.

Qin Kosher

Oct 17, 2025 on Shopify

A and S Chic

Oct 17, 2025 on Shopify

Hana e molto disponibile e attentiva mi ha aiutato a risolvere il mio proplema

The Wishful Fish Kids

Oct 17, 2025 on Shopify

The APP Support is excellent. No matter what time of the day I contact them they answer and always help with issues until they are resolved. This is very important for a Store Owner to have.

YoeleoUSA

Oct 17, 2025 on Shopify

Telefoonhuis

Oct 15, 2025 on Shopify

super nice app, the support is always available to help you I recommend to use this.

PUREPEBRIX

Oct 15, 2025 on Shopify

Great services. Helps a lot

Skynbio Skincare

Oct 14, 2025 on Shopify

Great Support! Chatty’s support team is fast and responsive. Anytime I had a question, they jumped in quickly and helped right away. Really appreciate how smooth everything has been.

Burnout GmbH

Oct 14, 2025 on Shopify

Das Setup war sehr übersichtlich und man kann wirklich vieles bis ins Detail einstellen. Das Setup hat 30 min gedauert.

Chez Moi

Oct 14, 2025 on Shopify

bioQuad Europe BV

Oct 14, 2025 on Shopify

The app works well and is easy to use. Sonny was very helpful and made the setup process smooth. Chatty Chat works perfectly on my store — highly recommend!

The Pack Stock EU

Oct 13, 2025 on Shopify

Excellent support ! Just installed let's see how it works

AnimeOryx

Oct 11, 2025 on Shopify

best app with best customer service

Manifiesta Abundancia

Oct 11, 2025 on Shopify

Impresionante, la mejor ia para chatear con los clientes, serviciot técnico de 10. Muy contento

ZAKAT FRAGRANCES

Oct 11, 2025 on Shopify

AUDREY HAS HELPED ME WITH MULTIPLE PROBLEMS AND SHE IS WAITING TO HELP SOME MORE. VERY GLAD AND ENJOYABLE WORKING WITH HER TO GET THIS STARTED. SHE'S WONDERFUL.

EVALMECH

Oct 10, 2025 on Shopify

Hanno un supporto 24h e risolvono subito i problemi.

Materiel-CHR.fr

Oct 10, 2025 on Shopify

Good support from Hana

Elers

Oct 10, 2025 on Shopify

Hana helped me with any issue I had she is really professional.

Shivaya Bless

Oct 09, 2025 on Shopify

Great prompt support by Jade, feature-rich and affordable compared to the competition, definitely recommended