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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,505)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Kadeso

Aug 14, 2025  on Shopify

I never had such great customer service. HANA IS AMAZING!

Tenex Perks

Aug 13, 2025  on Shopify

Highly recommend! I am new to the app, and so far the setup has been straightforward and easy to use. The customer support team has been amazing: responses are quick, Jade and Alicia were especially helpful in answering all of my questions. They’re not only knowledgeable but also genuinely friendly, which makes such a difference. I am looking forward to exploring more of the features.

Fromagerie du Château

Aug 13, 2025  on Shopify

C'est l'application revé ! un assistant de vente et d'aide au suivi des commandes.. c'est génial! et surtout ca nous libère du temps pour le reste du travail. Nous avons fait le choix de Chatty au lieu de créer un chatbot AI avec les outils du marché mais le coût et la sécurité sont mieux avec cette applications. De plus quand vous avez un support technique aussi serviable que present avec jasmine ... il y'a rien à dire que de l'adopter sans tarder! merci

Arezzo Jewellers

Aug 12, 2025  on Shopify

hana was super helpfuly in helping with my query.

DjinaTeks

Aug 12, 2025  on Shopify

I’ve had a great experience with the Chatty app and its support team. The features are intuitive and really help improve communication with customers. I especially want to thank Hana for the quick, professional, and friendly support. She made the whole process smooth and easy. Highly recommended!

uwant.com.hk

Aug 11, 2025  on Shopify

客服人员很棒,Hana及时响应并为我解决了问题

Diguan StreetWear

Aug 11, 2025  on Shopify

The settings are very user-friendly and meet user needs. The customer service responds promptly and helps merchants solve problems during use.

DF2H – Direct Factory to Home

Aug 10, 2025  on Shopify

Upishopy

Aug 09, 2025  on Shopify

I had an issue setting up the app and reached out for help. Audrey was very kind, communicative, and patient in helping me fix the issue. Highly recommended!

Hallowitch Costumes

Aug 07, 2025  on Shopify

Tried several chatbox, Chatty is smarter. You do not have to set up much to have a satisfied result. Have a few questions and their staff Audrey replied quickly.

Pavaruni_TW

Aug 06, 2025  on Shopify

This is a very powerful and feature-rich app for chat and LINE marketing. Because it has so many functions, the initial setup can feel a bit complex. However, this is where their support team truly shines. I had a long and detailed setup process, and later a specific technical issue with CSS customization for the chat icon. The support team, were incredibly patient, professional, and helpful throughout the entire journey. They not only answered all my questions but also proactively helped configure settings and solve the problem for me. If you are looking for a powerful chat app, Chatty is a great choice. If you value excellent customer support that will guide you every step of the way, then this app is a must-have. Highly recommended!

US Boot

Aug 06, 2025  on Shopify

Haus of Sage

Aug 06, 2025  on Shopify

Hana was amazing! Answered all of my questions promptly and solved my issue in just minutes. Highly recommend for fast and incredible customer service.

UT Kilts

Aug 05, 2025  on Shopify

I was not able to use the app due to the complex nature of what my store requires. However, the support staff did everything the could to accommodate me and my business. We tried all kinds of things to try and get it to work, but in the end the AI is not as complex as I would have needed. Thanks for all your help!

The Pet Label

Aug 05, 2025  on Shopify

Chatty is a fantastic AI-powered chat support app — super intuitive and truly helpful for managing customer conversations. What makes it even better is the incredible support team behind it. They’re responsive, knowledgeable, and genuinely care about helping you succeed. Highly recommend!

4Joy Paddles

Aug 04, 2025  on Shopify

Hana was great! Really helped me set-up the app and get everything functioning perfectly. Highly recommend!

Human Touch Official

Aug 04, 2025  on Shopify

Love using Chatty! The app runs super smooth and we hardly ever have to touch it. When we do need help, Hana from support is always quick, friendly, and super helpful. Totally recommend if you want an easy, reliable chat app with great support!

MunichStars

Aug 01, 2025  on Shopify

Jade非常即時的給予協助及幫忙 謝謝您

General Bottle Supply

Jul 31, 2025  on Shopify

Excellent Support. Hana was able to resolve our caching issues immediately.

Trafalgar

Jul 30, 2025  on Shopify

I had a wonderful experience with the Chatty AI chatbot support team. The service was efficient, friendly, and incredibly helpful. A special thank you to Jade and Alyssa - both were exceptionally kind, patient, and knowledgeable. They made the whole process smooth and stress-free. Truly top-notch support!

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