Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,645)

Overall rating

4.9

5

1,344
4

41
3

6
2

6
1

9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Flawless Vape Shop

Dec 23, 2025 on Shopify

Chatty app support is quick, responsive, and very helpful. The setup was smooth, and their team guided us clearly through every step. Hazel replies promptly and resolves issues efficiently.

SInior

Dec 22, 2025 on Shopify

Jade de Avada is wonderful at customer support. Thank you so much for your help.

Solveig

Dec 20, 2025 on Shopify

Excellent service avec Mirra !

s|tology

Dec 19, 2025 on Shopify

Great support especially with the AI chatbot assistance. Hana was a superstar!

Care@Home

Dec 19, 2025 on Shopify

Great support and tools, Hazel has been a GREAT help!

Matter

Dec 18, 2025 on Shopify

Excellent customer service that guides you through so quickly and easily. Great app as well!

viaim

Dec 16, 2025 on Shopify

This chatbot is very easy to use, and the customer service is helpful and always replies in a short time.

Cosa Piora

Dec 15, 2025 on Shopify

Great app and very helpful support. The Chatty app is easy to use and works smoothly with our store. Special thanks to Hana for her quick responses and clear guidance — she made the setup process very easy. Highly recommended!

Hulser

Dec 13, 2025 on Shopify

Fijn geholpen door Hana en Mark. Blij met de werking van de app.

MSP Supply

Dec 12, 2025 on Shopify

Hazel was great

VCK Greens

Dec 11, 2025 on Shopify

the app is amazing, have been using it since a few days. There are many good features.. Also the support agent Hana is a wonderful person. Helping me a lot with custom things and other feautres to add smoothly on my website..

NunHa Online

Dec 11, 2025 on Shopify

This app is amazing, the chatbot integrates well with the right prompt - perfect for owners/marketers to ultilise. The cs team, Hana is also superb with quick fixes and making sure onboarding is great process

Classico Global - Official Online Store

Dec 11, 2025 on Shopify

Good costomer service

NIIMBOT

Dec 10, 2025 on Shopify

The customer service Andy was excellent, and the plugin is very useful and fantastic.

FANSBE TECH

Dec 08, 2025 on Shopify

Hana was great; she responded very quickly and resolved my problem promptly. I'm very grateful to her.

Just Love Coffee Roasters

Dec 08, 2025 on Shopify

We've been using the app for a little while now and it has been easy to use and the customer service is quick, very helpful, and friendly. Andy, has been especially helpful in working through a placement issue we wanted adjusted. He jumped in and helped us quickly and friendly.

Sanipremium

Dec 07, 2025 on Shopify

Amazing service! Thank you

Love Sunshine

Dec 05, 2025 on Shopify

Very good service team, everyone nice and helpful.

autoRsport42

Dec 04, 2025 on Shopify

muy recomendado

ameriDroid

Dec 03, 2025 on Shopify

Hana and Megan were super helpful with the onboarding process and training the AI, still currently testing it