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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Vibera

Jan 31, 2026  on Shopify

ik kwam er zelf niet zo goed uit haha, maar ze hebben me top geholpen binnen een paar minuten

TORQUE3D Sp. z o.o.

Jan 31, 2026  on Shopify

Usefull app, but the most important part is support. Andy helped me a lot with a problem i had, so if You have any chance, try asking for Andy with your problems :)

Retrozone France

Jan 29, 2026  on Shopify

Rien à dire, puissant, et support à l'écoute, ça fait 2 semaines que je l'utilise, je vois une nette diminution du support par e-mail. Merci à Noisette. ;)

Really Good

Jan 28, 2026  on Shopify

Great help :) Thanks Hazel for speeding up the setup

PhotoSetupRo

Jan 28, 2026  on Shopify

Great assistance Hazel and Cody

Didier Lab Germany

Jan 28, 2026  on Shopify

Jade and Hana helped us not only today but regularly with our requests. Their help is quick, friendly and efficient. Great customer support!

Draykester

Jan 27, 2026  on Shopify

Hanna did a great job helping and solving my issue

Padel Racket

Jan 27, 2026  on Shopify

Great app, as soon as you start giving content, context to the chat, this will relieve a lot of work. Also, the team behind chatty is exceptional, great pro activeness and they can customize some parts to make it look better. Especial mention to Hazel!

MUTE:防音専科

Jan 26, 2026  on Shopify

チャットサービスを導入しようといろいろ調べたところ、Shopifyに関しては外部のサービスよりこちらのChattyが機能面でもコスト面でも優れていました。 サポートも充実しています。 >サポートのハナさん、ありがとうございました。

ARDENEL

Jan 26, 2026  on Shopify

Andy has been really great. He helped me solve quite a few issues and was very patient throughout the process. I highly recommend him. I’m currently still in the trial stage and will consider upgrading to a paid plan later. I hope it can bring us good conversion results.

وكالة العدد | The Tools Agency

Jan 26, 2026  on Shopify

Yes very good and hana very smart and kind person she helped me as well

Master Maker Crafts

Jan 25, 2026  on Shopify

Excellent app and outstanding support! The app works smoothly and does exactly what we need. The setup was straightforward, and the features are well thought out. Huge shout-out to Sonny for the incredible support — fast, knowledgeable, and genuinely helpful. He made the experience even better. Highly recommend!

MomMed

Jan 24, 2026  on Shopify

非常不错的应用!Andy很棒!

Muy Nacional

Jan 24, 2026  on Shopify

Es excelente! me indicaron paso a paso como solucionar mi problema de configuracion, Abby es excelente, gracias

PURTIER DISTRIBUTOR

Jan 24, 2026  on Shopify

This bot has made handling inquiries so much smoother! It’s reliable and very easy to use. Special thanks to Andy for the amazing backup—anytime I had an issue, Andy sorted it out immediately. Highly recommend both the app and the team

BlushVibe.com

Jan 23, 2026  on Shopify

Alicia is the best, great app & great service!

Ma Boule De Couches

Jan 23, 2026  on Shopify

Je suis incroyablement ravie de mon expérience avec l’application Chatty. Dès la prise en main, la facilité d’utilisation est frappante, mais ce qui fait vraiment la différence, c’est l’accompagnement 24/24. J’ai une boutique très particulière, avec des produits techniques qui demandent beaucoup de connaissances précises et une vraie capacité d’analyse des situations clients. En une seule journée de travail, mon IA est déjà capable de me remplacer sur les questions les plus techniques, avec des réponses cohérentes, fiables et adaptées aux parents. C’est un gain de temps énorme et une vraie tranquillité d’esprit. Un immense merci à Hazel et Andy, qui ont été présents, réactifs et réellement impliqués à chaque étape. On sent qu’il ne s’agit pas d’un simple support, mais d’un vrai partenariat pour faire fonctionner l’outil dans des conditions réelles de commerce. Chatty n’est pas juste une application de chat : c’est un outil stratégique, surtout quand on a une activité exigeante. Je recommande sans hésiter.

Roldeurshop.nl

Jan 23, 2026  on Shopify

Hana was incredibly helpful. There was an error with the tracking via Chatty. She fixed it with and gave a simple explanation and was incredibly friendly! Definitely recommended.

SkyWaves

Jan 22, 2026  on Shopify

I'm a new user and so far, I love it. The people are very nice, and even though I can be difficult, Audrey guided me step-by-step through the setup process. Audrey is awesome, thank you for everything!

Tazecik

Jan 21, 2026  on Shopify

Ich nutze Chatty seit zwei Wochen und bin sehr zufrieden. Sowohl auf Instagram als auch auf der Website gibt der Bot sinnvolle Antworten auf Nachrichten. Durch die schnellen Reaktionen ist mein Umsatz gestiegen und meine Arbeitsbelastung hat sich verringert. Ich kann es nur empfehlen.

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