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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Sakura Products Co

Feb 19, 2025  on Shopify

Monkey Magnets

Feb 18, 2025  on Shopify

Hana has given the explaination for my questions

Liebe Geheimnis

Nov 05, 2024  on Shopify

Just the first time to use this app, but i am feel comfortable with great support of helpdesk for guidling me to set up , and installation of the mobile app. Audrey guide me with professional skill. and i could start to try the chatty to see could help me to got live chat with my customer in my website!!!!

SuperEQ

Nov 03, 2024  on Shopify

Many thanks to Damian and Andrew, very quick service and very patient

Mary Luxe Boutique

Oct 19, 2024  on Shopify

Hana thank you - quick and fast support!

Melody Bijoux

Oct 15, 2024  on Shopify

Très bonne application gratuite, Merci à Emily pour son aide !

Alhamas

Oct 07, 2024  on Shopify

By the moment we are so happy with the app and with the support, specialy with abby

Thistle and Spire

Sep 19, 2024  on Shopify

Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.

Sweathelp

Sep 10, 2024  on Shopify

Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.

Clinique Lafontaine Inc.

Sep 08, 2024  on Shopify

Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions! Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!

Not Boring

Sep 07, 2024  on Shopify

Hana is a great support!

Queen V

Aug 27, 2024  on Shopify

Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!

iHYGGE

Aug 27, 2024  on Shopify

Tiana is so helpful and assist immediately for every questions i asked. So far, the app is good to use.

Moustikill

Aug 25, 2024  on Shopify

A rather intuitive and well-designed application, with responsive and friendly customer service (thanks Hana!). The chat functions are very interesting, and the FAQs are easy to build and integrate into our store. A few technical instabilities were quickly corrected by the teams, and the features planned in their roadmaps are very appealing. We'd like to see even more customization possibilities, but the result is already very cool.

Wear & Workout

Aug 25, 2024  on Shopify

great

RTS Gifts Emporium

Aug 24, 2024  on Shopify

The support is very good. I had an issue with the chat showing up on the home page, and tech support was very quick to solve the issue. Thumbs up!!

Nascence Fashion

Aug 11, 2024  on Shopify

Customer service has been excellent, the app so far has been supper easy to install and use. Only reason for not give a 5 star is because I have only used it for 48 hours.

ART AI

Aug 04, 2024  on Shopify

Some small issues in the beginning, but the team was helpful and sorted them out quickly. I got help from Audry, Maison, Tracey and Pamela.

HapaKristinTW

Aug 01, 2024  on Shopify

APP內建的線上客服功能很棒,感謝 Lydia and Doris 即時提供協助,謝謝!

Hettansh

Jul 29, 2024  on Shopify

Hi, I'm finding the app quite convenient to set up on my website but will know for sure once my website is live. Hana has been very helpful in solving my queries.

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