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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Charli

Mar 03, 2025  on Shopify

I am just setting up but I can see all the potential that this app has to offer! I needed help from support and Hana has been really helpful!

YOUBOOST LLC

Mar 03, 2025  on Shopify

I’m really happy with the Shopify app support service. They fixed my issues quickly and efficiently. The support team responded fast, and I felt well taken care of throughout the process. I’m very satisfied with the service, and I’d like to thank them for their excellent support.

Make de run

Mar 03, 2025  on Shopify

Its easy to use and the team are always available to assist. Hana was a great help. Efficient and friendly.

Zennova Carpet

Mar 01, 2025  on Shopify

Amazing support from the team, Sonny was very helpful and tried his best to get my widget set properly. highly recommended. thanks

Hevto Wetsuits Store

Mar 01, 2025  on Shopify

I had some issues while using the Chatty, but I received outstanding support from Jasmine and Raymond. They went above and beyond to assist me and resolve the problem quickly and effectively. Their help was invaluable, and I’m incredibly grateful for their exceptional customer service. Highly recommend this plugin and their amazing support team!

Tweety's World

Feb 27, 2025  on Shopify

Very easy to set up and integrate. I loved that there was templates pre-written to facilitate and and speed up the set up process for the FAQ integration. They also make it very easy to reach support in case of questions during the set up. Sonny was very helpful, polite, and answers very fast.

BASKꝌ

Feb 27, 2025  on Shopify

Nice easy and user friendly app - very supportive chat assistants as well available for 24/7 for any questions! Happy with this app which is very affordable and in terms of functionalities similar as Zendesk or Freshworks! Would highly recommend this app!

Finqa GmbH

Feb 26, 2025  on Shopify

Jasmine and Doris are very nice! Very patient and professional, and helped me with a lot of questions.

BABARONI UK

Feb 25, 2025  on Shopify

Very good app! I had some problems using the app and I really appreciate ANNA's helpful response! I will definitely recommend it to others!

Lapodo Ltd

Feb 25, 2025  on Shopify

What can I say, this is an awesome Chat app. We've been using it for about a month now. It has everything you could possibly need along with a very intuitive AI assistant. The support if you have a problem is amazing, Hana, helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.

Starlight Trading Industries

Feb 23, 2025  on Shopify

Audrey was really helpful while setting up the app. Seems to be exactly what I wanted in a chat app!

Remarkable Top

Feb 22, 2025  on Shopify

Great app, got free plan for new business. Customer service was supportive to resolve questions and issues. Special thank for Audrey

Sporta

Feb 22, 2025  on Shopify

Im really thankful that Audrey helped with my question. She had patience and listened to my problem. Im really happy about the service and look forward to chat with you again!

goodiemugs

Feb 21, 2025  on Shopify

Worked with Jasmine and Anivia to remove the message bubble that was displaying 2 unread messages by default. Apparently, this is used to attract attention to the customers but I believe it would cause confusion so I reached out with my request to have it removed and within seconds it was rectified. Thank you Jasmine and Anivia!

Reaux

Feb 19, 2025  on Shopify

Hana and Raymond have been helping me throughout the integration process for my website. They are so polite and so helpful teaching me what was wrong and resolving all of my issues. I am so happy that I decided to use Chatty versus the other apps. It's convenient, affordable, and has really helpful customer support. TYSM!

Enchilositos Treats

Feb 19, 2025  on Shopify

Easy to setup and works like a charm. Ran into an issue where needed a rep. Audrey was very helpful. Thank you for the great work yall!

Fizzy Goti Soda

Feb 19, 2025  on Shopify

Another Awsome App from Awsome Team of Avada. i Must say Avada Products are Good but Support team is great.

MARIGOLD KIDS

Feb 19, 2025  on Shopify

I received excellent customer service from Hana. She was very quick and efficient in resolving my issue.

Teak Warehouse

Feb 19, 2025  on Shopify

So far they have been very helpful and the app and integration have been very easy to use! Audrey and Damien are amazing!!

Mr.Tin

Feb 17, 2025  on Shopify

Ho avuto un'esperienza fantastica con il supporto clienti! Hana è stata gentilissima, veloce e incredibilmente cordiale. Ha risolto il mio problema in un attimo, con grande professionalità e attenzione. Davvero un servizio impeccabile!

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