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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Forever Love

Dec 28, 2024  on Shopify

Great app , with easy chat buttons for your website. Prakash was very helpful and supportive . Great support Team

Telescopes Canada

Dec 25, 2024  on Shopify

So far works quite well for us, quick support and a lot more features than we had on our past chat system. Looking forward to seeing how we can leverage the AI chatbot to help with support responses.

Wonderscape Toys

Dec 25, 2024  on Shopify

Great service from Hana today to solve an issue i had with the app ,all in all very happy with all dealings with the Chatty team thanks

WTP

Dec 24, 2024  on Shopify

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. Their customer service Hana is very patient and friendly, thank you very much

Brant Business Interiors

Dec 23, 2024  on Shopify

I was having difficulty (I’m not great online) loading the APP on my iPhone. Audrey helped me navigate through the process and it worked perfectly. Love the App. Great support. Thanks AUDREY

Cristais Místico

Dec 23, 2024  on Shopify

The application is very good, the support from Analyst Audrey was efficient, helping us translate from English to Brazilian Portuguese.

plantophobia

Dec 20, 2024  on Shopify

Amazing service! The platform is seamless, very easy to use and Abby’s quick, helpful responses made everything so easy. Thank you Abby for the great support!

NailRoomStudio

Dec 19, 2024  on Shopify

App works well, I like it. So helpful support, Hana is kind and patient person :) Thanks for chatting

Luxe Cosmeceuticals

Dec 18, 2024  on Shopify

I’ve been using Chatty: Live chat Helpdesk FAQ for a while now, and it’s been great. The apps are easy to use, and I love how customisable everything is. The designs look really good too. Jade is also fantastic. They were quick to help me when I had an issue and made sure everything was sorted out. It’s been a smooth experience overall. Overall, I’m really happy with both Chatty: Live chat Helpdesk FAQ and Jade. They make things simple and easy.

UltramarXL

Dec 17, 2024  on Shopify

Great experience! Fast and accurate response, with friendly and helpful service. The process was straightforward and easy to use. Highly recommend!

Maison de la soie

Dec 15, 2024  on Shopify

Hana and all the team have been very helpfull to help me integrate Chatty. Thank you Chatty for this incredible app and support at such a great price :)

Del Veranda

Dec 14, 2024  on Shopify

Support was great and helped me resolve my technical issues with lots of patience, thanks Jade for your thorough analysis and problem solving!

AC

Dec 09, 2024  on Shopify

I have never seen a better customer messaging chat in almost 3 years of shopify. I take this opportunity to thank Damian, super professional. 5 stars well deserved

My Store

Dec 08, 2024  on Shopify

Application intuitive avec un excellent support client J'utilise Chatty pour le chat en direct et le helpdesk sur ma boutique Shopify. L'interface est intuitive, ce qui facilite la gestion des interactions avec les clients. Le support client est réactif et m'a aidé à résoudre rapidement les problèmes que j'ai rencontrés. Depuis l'installation de Chatty, j'ai constaté une amélioration notable de l'engagement client. Je recommande cette application aux commerçants Shopify cherchant à améliorer leur service client.

R:Sport

Dec 08, 2024  on Shopify

Very convenient application, excellent support, I asked them for something, they did it very quickly and the response was very fast, I highly recommend the application A huge thank you to "Damien" from customer service and "Doris" (the technician)

Jovira

Dec 06, 2024  on Shopify

Nice app for frequently asked questions on my website. Good customer service. I was helped well by Alicia. I am very satisfied!

ReadySetGreen Fit

Dec 06, 2024  on Shopify

For the free version of the app, I have to admit that it's great so far in the building and testing phase. I have to still put it to practice in the real world, but so far it's been offering everything that you can ask for from a chatbot. Also, easy to use. Thank you to Audrey and Maison for their quick response in addressing some issues I had with web browser notifications and the initial task list.

Flora D'Amour

Dec 06, 2024  on Shopify

I am very happy with this app, it does what it is supposed to do and Alyssa from support was super nice and helped me quickly. i highly recommend.

Lune & Eve

Dec 06, 2024  on Shopify

Amazing support from Sonny at Chatty! He really listened to what I needed and personalized my FAQ page perfectly. Super patient, knowledgeable, and easy to work with. Thanks to him, everything looks and works great. Highly recommend!

All Pro Truck Parts

Dec 05, 2024  on Shopify

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. It works without slowing your website down, and without causing any issues. If you do have any issues with it. Their live chat support is great and it seems like they are always available when I need them, which is rare with me being in the U.S.

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