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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Bellezzawow

Nov 18, 2024  on Shopify

Great app for customer service, quick response and faster problem solving, I thank the assistant named Hana, she is very kind and quick in completing her tasks, I am grateful to her :)

Gravyr Store

Nov 17, 2024  on Shopify

I want to start by saying this can be the best assistant you can have on your webshop, they have really talked and added the same app so you don't have to have different apps. Not only that, the staff are so knowledgeable and really solve everything, they are so fast you are shocked how quickly everything goes. Also want to thank Damian who solved and solves my small problems that I had.

Blossom Lane Cards & Gifts

Nov 14, 2024  on Shopify

I recently installed this app for my Shopify store, and I have to say, it’s been a game-changer. The features are exactly what I needed to allow customers to easily get in contact with us quickly via the online chat function. The interface is user-friendly, and it integrates seamlessly with my store. But what truly stood out was the customer support. I had a query about a specific feature, and Sonny was incredibly helpful. Not only did he respond quickly, but he also went above and beyond to ensure I understood how to make the most of the app’s capabilities. His patience and expertise made a potentially confusing situation a breeze to navigate. Thank you Sonny I am most grateful :-)

Blademaster

Nov 11, 2024  on Shopify

Great app so far. Been very helpful in assisting our helpdesk. The FAQ section is working out great for us. Developers are helpful and responsive also.

Domus Gluten Free

Nov 11, 2024  on Shopify

Ho risolto un problema grazie alla chat con Audrey, molto gentile e cordiale, mi ha spiegato come risolvere il problema passo per passo

Ginga Toys

Nov 11, 2024  on Shopify

I’ve been testing this app, and so far, it’s been impressive! The features are intuitive and seem well-designed, making it easy to navigate even while it’s still in testing. I had a few questions, and Hana from customer support was fantastic—quick to respond, knowledgeable, and genuinely helpful. Thank you, Hana, for making the experience even better! Excited to see where this app goes from here!

Toque De Midas

Nov 09, 2024  on Shopify

Quiero agradecer el apoyo que tuve por parte de Damian. Excelente atencion y me ayudo en todo momento para la configuración de esta maravillosa aplicacion. Gran persona,atento y dedicado Muchisimas Gracias Damian por tu paciencia

COOS COSMETICS

Nov 09, 2024  on Shopify

Look no further, this app has all the features your business need at a very affordable price. It has a clean design and their customer support is amazing. Damian and Hana has been a great help and I am not easy to please.

Suzi Allure

Nov 08, 2024  on Shopify

Abby was incredibly helpful and responded quickly, making me feel valued as a customer. Her support was efficient and friendly. Highly appreciated!

AnySong

Nov 07, 2024  on Shopify

Thanks to Hana for her help. If any problems occur, customer service will solve them as soon as possible.

ARISTO

Nov 05, 2024  on Shopify

So far, Chatty has been working great for my store. It's easy to use and integrates smoothly. The support team is also top-notch—Abby is very friendly and has been especially helpful in resolving a few issues quickly. Highly recommend!

Liebe Geheimnis

Nov 05, 2024  on Shopify

Just the first time to use this app, but i am feel comfortable with great support of helpdesk for guidling me to set up , and installation of the mobile app. Audrey guide me with professional skill. and i could start to try the chatty to see could help me to got live chat with my customer in my website!!!!

BENU

Nov 04, 2024  on Shopify

Really nice app and great (fast and accurate) support! Big thank you to Jasmine and Raymon for the support. Also great app for shopify when you need several languages.

Chiputt

Nov 02, 2024  on Shopify

Took me 10 min to set it up easy peasy, tried it, and decided to upgrade to paid plan immediately because 1. it's very user and admin friendly; 2. the functions are very helpful for me to stay in touch with potential customers; 3. great customer service from Audrey and Toby. Highly recommend for anyone who wants a easy-to-set-up yet extremely powerful and functional live chat app!

The Bael Tree

Nov 01, 2024  on Shopify

Hana was incredibly helpful with my query about the Chatty app on Shopify! She quickly provided detailed information and went above and beyond to ensure I had everything I needed. Her professionalism and friendly support made all the difference. Thank you, Hana!

Bark & Brush

Oct 30, 2024  on Shopify

A big shout out to Emily & the rest of the customer service team for going above and beyond and always helping me. I am un-experienced with coding and this is something they were happy to help me with. Highly recommend!

Paris House Of Beauty

Oct 30, 2024  on Shopify

I've had this app for abut a year and its been great since day 1. I've recently had to reach out to customer support and Audrey was amazing. She was very helpful and super efficient.

My Store

Oct 29, 2024  on Shopify

Great service! Easy to use! Customer service is exceptional! Hana is attentive and here to help! She is such a fast replier and understands everything I want for my FAQ page. She goes above and beyond to help fix certain problems for me! Highly Recommend the app!

E-Cook Essentials

Oct 29, 2024  on Shopify

great customer service. specially Emily helped me a lot getting familiar with the app. great app, recommended!

TARRAT

Oct 28, 2024  on Shopify

Amazing support Hana helped me throught the process of some issues i had she was calm, clear and supportive with me i'm very gratefil with her and her support 100/10

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