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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,582)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Buddha Fight Wear

Mar 31, 2025  on Shopify

De momento estoy contento con el servicio que están prestando, y muy agradecido con la atención que prestan cuando hay alguna duda. Me ha atendido SONNY y ha sido de gran ayuda.

Natura Sacra

Mar 31, 2025  on Shopify

Easy to use, great features, highly customisable. The AI Chatbot seems to work well in scanning product info and relaying it back to customers. Would recommend.

Access Covers Australia

Mar 30, 2025  on Shopify

The support team were very helpful! They provided me with a quick turnaround time to fix my issue and showed me the settings required to tailor the solution to suit the businesses needs. Thanks!

Word Truth Life Designs

Mar 26, 2025  on Shopify

Hana did a wonderful job assisting me with one of the features on the AI Training. She was very friendly, quick and made the process very easy on my end. I really appreciate how helpful and kind she was to me.

Halolight

Mar 26, 2025  on Shopify

amazing app, support very very reactive and overall, HELPFUL. I would like personally to say thanks to Damian for his help. recommended

Nokori

Mar 26, 2025  on Shopify

I only just started using chatty and its been a very positive experience sofar. Great support team, especially Hana who has been particularly helpful.

SemilacUSA

Mar 25, 2025  on Shopify

I am very impressed with the help of Avada technical support. They are able to solve the problem immediately, they are very nice and helpful. If you need good apps for your shopify, then only apps from Avada, if you have a problem with the app, they will help you. I highly recommend.

Trusted Building Supplies

Mar 24, 2025  on Shopify

Perfect app and works really well for us! The team are very responsive to any questions etc, shout out to Jade who helped me with an issue today. Quick and friendly!

Tips of Elegance

Mar 22, 2025  on Shopify

Audrey was so helpful as I am trying to revamp my website with a full rebrand. She was so willing to help me resolve a few issues and went in to do her best to create a new FAQ page. Thank you Audrey!

EART-GUITAR

Mar 21, 2025  on Shopify

I have used many apps developed by this company. I have to say they are brilliant at customer service. Appreciate everyone that has ever helped me with my perfectionist's requests. :))

EcoFlow Schweiz - Suisse - Svizzera

Mar 20, 2025  on Shopify

Wir sind absolut begeistert von Chatty AI! Die Lösung funktioniert einwandfrei und liess sich völlig problemlos in Shopify integrieren. Besonders hervorzuheben ist der exzellente Support – stets hilfsbereit, schnell und kompetent. Ein weiteres grosses Plus ist die Mehrsprachigkeit, die uns vollkommen überzeugt hat. Ein rundum gelungenes Produkt, das wir uneingeschränkt weiterempfehlen können!

AfroVanilla

Mar 20, 2025  on Shopify

I am verry happy i had a good help from Audrey, she answers all my questions and assiste me until the end :) She is very friendly and profesionnal too Thanks again

PalFish

Mar 19, 2025  on Shopify

They are such a great team to work with. I was able to change any settings I needed and they responded to my questions quickly.

A Fragrance Story

Mar 18, 2025  on Shopify

Absolutely amazing app! The interface is user-friendly, and it's incredibly easy to navigate. What really stands out is the excellent support I received from Hana, she was super helpful, responsive, and made sure all my questions were answered quickly. Highly recommend Chatty for anyone looking for a great communication tool with top-notch customer service!

Aromapoetica

Mar 17, 2025  on Shopify

app di facile intuizione e con molte possibilità di personalizzazione, consigliatissima, soprattutto per l'assistenza immediata, preparazione degli assistenti, e gentilezza. In particolar modo di Hana, la quale ha saputo guidarmi perfettamente nella personalizzazione dell'app. grazie Hana

KinQ

Mar 13, 2025  on Shopify

I just installed this app to see if it fits our requirements. Ran into a small issue concerning a language setting and Audrey helped me quick and perfectly with this. From what I can tell so far, the controls look simple and first impression of the support was excellent.

JAV Smart Board

Mar 13, 2025  on Shopify

Chatty is a nice app. It helps me a lot. And the service representative, Audrey responds so quick whenever I have some questions. Like!

upandfast

Mar 13, 2025  on Shopify

The settings of the application are very detailed. I encountered a problem when downloading the mobile app, but Audrey patiently guided me to successfully solve the problem.

Azurlis™ Botanical Skin Care

Mar 12, 2025  on Shopify

Excellent support from Jade, who was lovely, and a great APP. Many thanks Chatty Team. Warmest Regards, Fernanda

FAST STRAP

Mar 12, 2025  on Shopify

I like this app, helps me answer my customers questions they might have. Quick fast kind support from Hana.

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