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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Raje Mirrors

Oct 10, 2024  on Shopify

I highly recommend this app. It's very easy to use, and the support is incredibly quick. I was pleasantly surprised by how my issue was resolved in just a few minutes. Highly recommend!

Lit Lamps Digital

Oct 10, 2024  on Shopify

The support chat is fantastic! The response time is quick, and the team is knowledgeable and helpful. They offer clear solutions and follow up to ensure everything is resolved. It's a reliable resource for any store owner looking for efficient support. I was assisted by "Hana" and it was great support.

zhongshan sunshine hardware Co., Ltd

Oct 10, 2024  on Shopify

This application is very user-friendly. The service was very good. Thank you for Hana's help as well!

livni-jewelry

Oct 09, 2024  on Shopify

I just started working on the app, it seems good and convenient to me, in the meantime I used a complete service and received a good response

SELENA

Oct 08, 2024  on Shopify

Great app, Great support. Damian and Sonny helped me out with a problem and everytime I need something they are there to help!

Belci Jango

Oct 08, 2024  on Shopify

the menu in the chat, the ability to extract and display only the frequently asked questions that I wanted to address, and the ability to search within the chat.Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the ...

Isabell Lundberg

Oct 07, 2024  on Shopify

I've found this app to be super helpful and the support friendly responsive and will help you customise or fix anything very quickly.Any time I have had an issue, support has been very quick to assist and get it working again. Thank you Hana!

Erectoguide

Oct 07, 2024  on Shopify

I had an outstanding experience with Damian! From the moment I reached out, he was incredibly responsive and helpful. I had a few questions regarding my account, and he provided clear, concise answers that made everything easy to understand.

Ideal Power Tools

Oct 07, 2024  on Shopify

Great App with a chat box in-built for immediate help. Hana was quick to respond and quite helpful. Would Recommend!

ZINTVVD SHOP

Oct 06, 2024  on Shopify

Chatty: Livechat Helpdesk, FAQ, helped me solve big problems, especially the customer service Sonny helped me solve my problem in the fastest time, I will recommend him!

RESTITUO

Oct 06, 2024  on Shopify

Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended

Edelsteinerei

Oct 04, 2024  on Shopify

Finally a better live chat app than the Shopify inbox. We are very impressed with the support. Any questions or issues are addressed immediately. Jasmine helped us right away with translation errors. Thank you so much for everything!"

CelestialSaintStudio

Oct 03, 2024  on Shopify

Great customer support. Talking to Charles was very helpful. He helped me resolve a notification issue.

AI•conic! Verve

Oct 02, 2024  on Shopify

I installed Chatty, after being disappointed by other chat bots, that over-promised but under-delivered! Chatty is very intuitive, especially if you are exhausted with balancing high complexity apps and code. It's perfect for beginners! The interface is sleek, easy, and easy to navigate. Just had a quick question and chat with customer support and the support is absolutely amazing! Alyssa helped me so much in my set up phase, so thank you so much! She deserves a raise! Hands down! I am super pleased with the whole package! What you see is truly what you get! Kindest regards from Switzerland!

Plivore

Oct 01, 2024  on Shopify

Thank you very much Charles for your invaluable help! You solved my problem quickly and efficiently. I particularly appreciated your responsiveness and professionalism throughout our collaboration. I won't hesitate to call on you again for other projects. Many thanks again!

VESPASTORE

Oct 01, 2024  on Shopify

super app! Audrey hat mir bei meinen Problemen geholfen und eine erfolgreiche Lösung gefunden. Super Service + Angebot!

AMEEZ.

Sep 30, 2024  on Shopify

Audrey heeft mij heel goed geholpen! Ze begreep ook goed wat ik bedoelde. Ze heeft mijn pagina FAQ weer goed ingesteld! Dankjewel!

Jaloo

Sep 30, 2024  on Shopify

Precisei de suporte para configuração o APP e fazer o FAQ aparecer na página correta. Fui atendido pela "Hana", uma pessoa muito atenciosa e com muita pratica. Estou muito satisfeito com o suporte e a facilidade do APP.

JUMA PET STORE

Sep 30, 2024  on Shopify

It's a great app with lots of features. I love how simple and clean the interface is. So much love for this! The support team is great too. I want to thank Damian and Doris for helping me with some issues and getting them fixed very quickly. I'm so excited to use Chatty on our website, allowing customers to message us easily. Thanks for the great app and support!

FitBox Evolution

Sep 30, 2024  on Shopify

Chatty has been a fantastic addition to my store. It’s super easy to use, and the functionality is exactly what I was looking for to improve customer engagement and customer service concerns. The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues. Highly recommend this app!

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