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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Kitsters

Dec 01, 2024  on Shopify

Chatty solved a lot of problems for us in a single app from FAQ to tracking. Hana from their team was very helpful and did instant support.

Delicique

Nov 29, 2024  on Shopify

I am extremely impressed with Chatty's customer service! The team was incredibly helpful, patient, and quick to respond to all my inquiries. They made the setup process smooth and straightforward, providing clear and efficient support. I am very happy with the assistance I received and excited to start using Chatty for my live chat needs. Based on this positive experience, I’m confident that using Chatty will be a great addition to my business. Highly recommend their service!

Bead Lighting

Nov 29, 2024  on Shopify

I have concerns with the features of the live chat, so I ask for help through chat. Audrey, one of their member shows up to help me. I ask her to do some testing on my behalf on her end to make sure everything working on the customer side. She do it straight away, and answered all my questions. So far, I am happy with using this app :), their team especially Audrey is always ready to help. Good Job!

INB4

Nov 28, 2024  on Shopify

Jasmine was super helpful, app has been great so far. Think this will be a valuable asset to our business

Vlandmods

Nov 27, 2024  on Shopify

I recently encountered some issues while using the Chatty plugin on my independent website and reached out to their customer service team for assistance. I was impressed by how helpful and efficient Sonny was throughout the entire process. He responded to my queries promptly and quickly understood my concerns, offering clear and effective solutions. Thanks to his efforts, my issue was resolved in no time. I truly appreciate Sonny's professionalism and excellent customer support, and I would highly recommend Chatty to anyone looking for a reliable plugin with exceptional service! Thank you, Sonny!

The Heating Partnership

Nov 26, 2024  on Shopify

I was helped by both Jade and Sonny, both were extremely helpful and answered my questions. Great app, does exactly what we want.

Bumbac

Nov 25, 2024  on Shopify

I had a great experience with Jade from the Chatty app support team. She was professional, friendly, and resolved my issue quickly. Her clear communication and willingness to go the extra mile made the process seamless. Truly appreciate the excellent support. Thank you, Jade!

Estita Fashion

Nov 24, 2024  on Shopify

I really like this app. It includes all the features I need and fulfills my needs. Thank you to the team for their prompt support and courteous treatment. I give it a 5+

ZePooch, plein-air canin

Nov 21, 2024  on Shopify

Exactly what I was looking for! And boy, did I try a load of Chat apps. Service is amazing too! Had an issue with setting up translations but Hana came to the rescue. 5 minutes and everything was running smoothly. The cost is also very reasonable compared to others. Highly recommend.

Seoulsation Beauty

Nov 20, 2024  on Shopify

I had a technical issue, and Hana and Raymond were incredibly kind in supporting me. They guided me step by step. Thank you!

The Hale Retail Company

Nov 20, 2024  on Shopify

Loving the ease of set up and Hana was incredibly friendly and efficient in providing instant support. Looking forward to getting to know the whole app and upgrading to release the extra features

Petserenity

Nov 19, 2024  on Shopify

Ik ben snel en goed goed geholpen met een probleem die ik ondervond en het probleem is ook snel opgelost door Alicia. Ben zeer tevreden

NeedMeed

Nov 18, 2024  on Shopify

Hey @Audrey! Chatty is great ... Thanks a ton for helping me get the app up and running. It’s really awesome! You rock!

Maison Sarment Shop

Nov 18, 2024  on Shopify

App complète avec beaucoup de personnalisation même dans l'offre gratuite. ChatLive très réactif, je recommande !

Hiccups Children's Boutique

Nov 18, 2024  on Shopify

Love this app! Great features and best support staff. I had questions and got a response within minutes which is unheard of with so many apps today. Highly recommend!!!

Bellezzawow

Nov 18, 2024  on Shopify

Great app for customer service, quick response and faster problem solving, I thank the assistant named Hana, she is very kind and quick in completing her tasks, I am grateful to her :)

Gravyr Store

Nov 17, 2024  on Shopify

I want to start by saying this can be the best assistant you can have on your webshop, they have really talked and added the same app so you don't have to have different apps. Not only that, the staff are so knowledgeable and really solve everything, they are so fast you are shocked how quickly everything goes. Also want to thank Damian who solved and solves my small problems that I had.

Blossom Lane Cards & Gifts

Nov 14, 2024  on Shopify

I recently installed this app for my Shopify store, and I have to say, it’s been a game-changer. The features are exactly what I needed to allow customers to easily get in contact with us quickly via the online chat function. The interface is user-friendly, and it integrates seamlessly with my store. But what truly stood out was the customer support. I had a query about a specific feature, and Sonny was incredibly helpful. Not only did he respond quickly, but he also went above and beyond to ensure I understood how to make the most of the app’s capabilities. His patience and expertise made a potentially confusing situation a breeze to navigate. Thank you Sonny I am most grateful :-)

Blademaster

Nov 11, 2024  on Shopify

Great app so far. Been very helpful in assisting our helpdesk. The FAQ section is working out great for us. Developers are helpful and responsive also.

Domus Gluten Free

Nov 11, 2024  on Shopify

Ho risolto un problema grazie alla chat con Audrey, molto gentile e cordiale, mi ha spiegato come risolvere il problema passo per passo

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