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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Simply Smart Living

Sep 21, 2024  on Shopify

When a great product meets equally great customer support. Couldn't be happier with this app. Thank you, especially to Jasmine and Raymon for their swift and kind assistance!

Sanskari Swag

Sep 20, 2024  on Shopify

I like the app and the support. Jasmine and Maison was able to understand my concern and helped me without any trouble. Great support!

Charming Beads

Sep 19, 2024  on Shopify

Fantastic app and cannot believe this is free! The FAQs are easy to build and and look great on the site. The chat widget is exceptional and has a mobile app so you can instantly reply to your customers, show them products, offer them promotions etc. The support team are also great and shoutout to Damian, Kevin and Judy who work tirelessly 24/7 with instant live support!

Thistle and Spire

Sep 19, 2024  on Shopify

Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.

Just NoNy

Sep 18, 2024  on Shopify

I would like to thank William and Lydia and maison for their support. The managed what I ask for . Thank you very much livechat helpdesk

Woodsoul

Sep 17, 2024  on Shopify

Coole Tools und wiele Änderungsmöglichkeiten. Schneller Support und toller support! Grüße gehen an Lydia and Maison <3

THE VINTAGE REALM

Sep 16, 2024  on Shopify

Great app and excellent customer support. It helped us fulfill our needs! Highly recommended to all shopify store owners.

The Prayer Mat Official

Sep 16, 2024  on Shopify

I really like this application. It have all the feature that I want to appear in my website. Not only that, Damian and Doris (the technical support) also guide me if I need a help and have been solve my issues.

MonPattern

Sep 15, 2024  on Shopify

Highly recommended! I have used several similar apps and this is the best of them all without a doubt. It is very intuitive, you can customize and translate everything. The customer service is excellent, they have helped me a lot and have always answered my questions super fast.

BeeCap

Sep 14, 2024  on Shopify

Really easy to set up compared to some other solutions. I had some minor question and Tiana in support was really helpful. Really considering to install the same app to my other site as well.

FUNIMECITY

Sep 13, 2024  on Shopify

It's very useful tool for my online shop. I used the default inbox in the past, but I found Chatty is more helpful. The FAQs function and Email integration saved time and made us more efficient, I'm recommend it, and you can't imagine it's all free. Thanks a lot, Chatty team.

Artemisa Natural

Sep 13, 2024  on Shopify

The app has many helpful features for the website. A staff member Hana helped me to fix things so quickly.

The H Decor Store

Sep 12, 2024  on Shopify

Charles was awesome! He helped me removed the powered by chatty label quickly and he was very friendly. I'm convinced this app will make my store more user friendly! Thank you so much!

finewatchcare

Sep 12, 2024  on Shopify

Ms. Hana, the customer service representative, was very professional and patient, and solved my problem

DISMOMclub

Sep 11, 2024  on Shopify

Excellent app! This app is very user friendly and easy to edit/adjust to your needs. Lydia was very nice and quick to respond with my app question. I would recommend this app to beginners and experts.

Verilux

Sep 11, 2024  on Shopify

I had a problem with the English translation, I therefore asked for help from Chatty's customer service, I got help from Hana within 15 seconds. One of the Chatty employees, she is very customer friendly and solved the problem in just 2 minutes! That's why I recommend Chatty to everyone!

Kalida

Sep 11, 2024  on Shopify

The app has really made it easier for me to run my business online. It's very intuitive and has allowed me to integrate a direct customer chat and a customizable FAQ section all in one place. Now my customers can quickly find answers to their questions or easily contact me for more complex issues, which has greatly improved the user experience. I also want to thank Hana from the support team. She was amazing in helping me set up the app and answering all my questions. Her knowledge and patience made everything so much easier and faster. Thank you so much, Hana, for the amazing support!

Freljordboard

Sep 11, 2024  on Shopify

A big thank you to Hana for all her help in installing this app , I will recommend this app to people Thanks again

Mundo Caramelo

Sep 10, 2024  on Shopify

Utilizar chatty ha sido una experiencia única, me ha permitido desarrollar más mi negocio permitiendome conectarme mucho más con el cliente mediante un buen servicio. La recomiendo.

Overland Outfitters

Sep 10, 2024  on Shopify

Chatty App has definitely been game changing for our online store. It's been great being able to communicate with customers in real time. Thank you to Audrey for helping answer all my questions in a quick and timely, and resolving any issues. Keep up the great work!

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