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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,582)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Dorothy

Jan 08, 2025  on Shopify

Fantastic App! I highly recommend it. I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly. It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

Dans Pet Supplies

Jan 06, 2025  on Shopify

I want to say what a pleasure it has been working with your company on my initial setup.. Just as Important that you recognize Audrey for her outstanding work and her kindness she gave me with the support... She is AWESOME!!!

Valrose

Jan 02, 2025  on Shopify

Ik heb vandaag hulp gehad van Abby. Ze doen echt hun best om je te helpen! Gelukkig zijn die mensen er, en kan ik weeral verder. Hartelijk dank!!!!!

cdsmailer

Jan 02, 2025  on Shopify

I recently started using Chatty: Live Chat Helpdesk FAQ for my Shopify store and have had a great experience so far. The app is intuitive, well-designed, and fits perfectly with the goals of enhancing customer interaction and providing real-time support. The standout feature for me is the AI assistant functionality, which makes managing FAQs and live chat so much easier. It feels seamless and saves a significant amount of time in responding to customer queries. The app’s customization options allow me to personalize the chat experience to align with my store's branding. A big shoutout to Audrey from the support team—she was instrumental in setting everything up for me. Her guidance was clear and professional, and she made the whole process smooth and straightforward. Audrey’s support ensured I could maximize the app’s features from the start. If you’re looking to add an AI-powered customer support tool to your Shopify store, I highly recommend Chatty. It’s a game-changer for improving customer satisfaction and engagement.

Nyte

Jan 01, 2025  on Shopify

Jade was on point to resolve our questions and technical issues. The replies were fast and accurate, with a friendly touch :) The app is easy to use and the great customer support is a real plus !

Lacey’s watcha-McCall-its

Dec 30, 2024  on Shopify

I am new to the Chatty App and while setting everything up I hit the chat button. Sonny was very punctual in responding and I did not have to wait at all! 10 out of 10 recommend! Sonny you ROCK!

DonaHöna

Dec 30, 2024  on Shopify

Staff Hana is super nice and supportive, the Chatty app is a game changer for all the shops, I would recommend to any person who tries to setup their online business!!

Oriembroly LLC

Dec 29, 2024  on Shopify

Good service. nice interface. and the support team is fast and helps me solve the problem quickly. it is a must have app on your shopify website.

Forever Love

Dec 28, 2024  on Shopify

Great app , with easy chat buttons for your website. Prakash was very helpful and supportive . Great support Team

Telescopes Canada

Dec 25, 2024  on Shopify

So far works quite well for us, quick support and a lot more features than we had on our past chat system. Looking forward to seeing how we can leverage the AI chatbot to help with support responses.

Wonderscape Toys

Dec 25, 2024  on Shopify

Great service from Hana today to solve an issue i had with the app ,all in all very happy with all dealings with the Chatty team thanks

WTP

Dec 24, 2024  on Shopify

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. Their customer service Hana is very patient and friendly, thank you very much

Brant Business Interiors

Dec 23, 2024  on Shopify

I was having difficulty (I’m not great online) loading the APP on my iPhone. Audrey helped me navigate through the process and it worked perfectly. Love the App. Great support. Thanks AUDREY

Cristais Místico

Dec 23, 2024  on Shopify

The application is very good, the support from Analyst Audrey was efficient, helping us translate from English to Brazilian Portuguese.

plantophobia

Dec 20, 2024  on Shopify

Amazing service! The platform is seamless, very easy to use and Abby’s quick, helpful responses made everything so easy. Thank you Abby for the great support!

NailRoomStudio

Dec 19, 2024  on Shopify

App works well, I like it. So helpful support, Hana is kind and patient person :) Thanks for chatting

Luxe Cosmeceuticals

Dec 18, 2024  on Shopify

I’ve been using Chatty: Live chat Helpdesk FAQ for a while now, and it’s been great. The apps are easy to use, and I love how customisable everything is. The designs look really good too. Jade is also fantastic. They were quick to help me when I had an issue and made sure everything was sorted out. It’s been a smooth experience overall. Overall, I’m really happy with both Chatty: Live chat Helpdesk FAQ and Jade. They make things simple and easy.

UltramarXL

Dec 17, 2024  on Shopify

Great experience! Fast and accurate response, with friendly and helpful service. The process was straightforward and easy to use. Highly recommend!

Maison de la soie

Dec 15, 2024  on Shopify

Hana and all the team have been very helpfull to help me integrate Chatty. Thank you Chatty for this incredible app and support at such a great price :)

Del Veranda

Dec 14, 2024  on Shopify

Support was great and helped me resolve my technical issues with lots of patience, thanks Jade for your thorough analysis and problem solving!

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