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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Armerado

Aug 26, 2024  on Shopify

Loved the tech support, on prompt and to the point solution. Great app to get customer interaction. Shoutout to Tiana for consistently delivering exceptional customer service!

Fiore & Lucce

Aug 26, 2024  on Shopify

I had a really good experience with Chatty. I encountered a UI issue in my store for my widget, and Jade stepped in to resolve it swiftly and efficiently. The customer service was top-notch, and I'm truly grateful for the assistance. Highly recommend this app not only for its functionality but also for the fantastic support team behind it. Thank you, Jade, for making my experience so positive!

HydraZen Tumblers

Aug 25, 2024  on Shopify

good app when i didnt know what to do my support Tiana relly help me and she was quick to help and solved my issue really fast thank you Tiana

Moustikill

Aug 25, 2024  on Shopify

A rather intuitive and well-designed application, with responsive and friendly customer service (thanks Hana!). The chat functions are very interesting, and the FAQs are easy to build and integrate into our store. A few technical instabilities were quickly corrected by the teams, and the features planned in their roadmaps are very appealing. We'd like to see even more customization possibilities, but the result is already very cool.

Apex Performance Premier Racing Outfitters

Aug 25, 2024  on Shopify

Customer service is excellent. Had an issue with some text not updating, and Lydia fixed it in under a minute. It was a simple settings edit tweak, not an app functionality problem.

Diana West LactForms

Aug 25, 2024  on Shopify

I just began setting up my FAQ and ran into an issue I couldn't figure out. I used their handy chat to ask for help and Hana fixed the problem within seconds and also removed the FAQ limit. I am SO impressed! Wow!

Farfalla Gioielli

Aug 25, 2024  on Shopify

Excellent service, everything works quickly and smoothly. Special thanks to our consultant Audrey, who helped to resolve all the issues. I recommend this application to everyone. Greetings from Italy!

David Francis Furniture

Aug 25, 2024  on Shopify

This app is very easy to set up and manage. I'm especially satisfied with the support team. They respond quick and give solutions fast. I'm sure this app will help our store in positive ways.

BlendBazaar

Aug 25, 2024  on Shopify

Tiana heeft me super goed geholpen. Waar ik zelf niks van begreep, loste zij het op in enkele seconden. Super bedankt!

RTS Gifts Emporium

Aug 24, 2024  on Shopify

The support is very good. I had an issue with the chat showing up on the home page, and tech support was very quick to solve the issue. Thumbs up!!

Lucini London

Aug 23, 2024  on Shopify

I've found this app to be super helpful and the support friendly responsive and will help you customise or fix anything very quickly. I needed a little customisation and it was done without hesitation in minutes. Alyssa has been great. The app works really well and there's lots of settings so it makes good for easy FAQ to customers and an easy method of communication. The order tracking section is also really beneficial too. Highly recommend!

modelsupps

Aug 22, 2024  on Shopify

Avada WhatsApp CHAT, and FAQ Page work smoothly and support is beneficial. Audrey helped me out on various occasions with kindness and in no time.

daccache

Aug 21, 2024  on Shopify

Hello, Super easy to install, I had some problems so i contacted the support team Hana and William helped me a lot, they basically did all the work to solve the issue. Thank you so much.

Cozicush

Aug 21, 2024  on Shopify

Fantastic Support and Easy Integration! I recently needed some customization help, and Jade from the support team was incredibly helpful. They provided clear instructions and solutions, making the process smooth and straightforward. The app itself is intuitive and integrates seamlessly into my store. Highly recommend for anyone looking for efficient and reliable chat support!

Any Love Doll

Aug 20, 2024  on Shopify

Really good app with everything you need. Specially for being free, exceeds expectations. Also customer support is really good - special mention to Hana, who's been super helpful and resourceful with a few issues I had.

Love Cardiff

Aug 20, 2024  on Shopify

Great app, has all you need for an intuitive FAQ page, and capabilities for real time support. Customer support, Jade, is very quick and helpful.

Seek The Treat

Aug 19, 2024  on Shopify

it looks like a very good app .. I am still testing it, but they have a very good customer service team.. I got some help from Tiana and she was very nice and helpful ... so far, I recommend the app.

Be Your Belle

Aug 19, 2024  on Shopify

I wanted to take a moment to express my gratitude for the outstanding support I received from Hannah. She not only promptly addressed my request but also resolved multiple issues with my Chatty in a remarkably short amount of time. Hannah's speed, efficiency, and exemplary work have truly impressed me. Her ability to understand and respond to my needs so quickly made the entire process smooth and stress-free. I appreciate her dedication and professionalism, and I believe she is a tremendous asset to your team. Thank you again, Hannah, for your exceptional service. It was a pleasure working with you!

My Store

Aug 19, 2024  on Shopify

de app werkt erg goed! Mijn veel gestelde vragen pagina is hierdoor echt geoptimaliseerd. Ook toen ik ergens niet uit kwam hebben ze mij erg goed geholpen en lukte het zo! Zeker aan te raden voor je veel gestelde vragen pagina!

Inoxlm S.r.l.

Aug 19, 2024  on Shopify

Ho contattato l'assistenza clienti, ho parlato con Lydia, servizio di assistenza TOP. Risposta immediata e risolto il problema in 2 minuti. Complimenti

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