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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Huidspeciaalzaak

Aug 12, 2024  on Shopify

Great service from Hana, needed some assistance in a custom property. Service that would be great from a paid service, but the fact that this one is free, is even more awesome.

Supersports Vietnam

Aug 12, 2024  on Shopify

The support team ( especially Audrey and Doris) is beneficial and always ready to assist with any issues. With fast response times and seamless website integration, it's a must-have tool for businesses aiming to improve customer service.

GIGA.ba

Aug 11, 2024  on Shopify

The app is easy to set up and use. Customer service is 24/7 available and Audrey helped with a lot how-to questions and was fast and informative.

Nascence Fashion

Aug 11, 2024  on Shopify

Customer service has been excellent, the app so far has been supper easy to install and use. Only reason for not give a 5 star is because I have only used it for 48 hours.

My Store

Aug 10, 2024  on Shopify

it's very easy to use and the support was very friendly and fast responsive.(shout out to Prakash :) ).

TinyTech

Aug 10, 2024  on Shopify

I was assisted quickly and very promptly, the technicians managed to solve a system bug within a day, Emily was the assistant who acted as an intermediary between me and the Chatty technicians and she was very kind and helpful, magnificent!

Hugo Brunto

Aug 09, 2024  on Shopify

It's a great app, I love the look in our webshop. Easy to use and custom. Great support as well from the team about anything.

Bejalebi

Aug 09, 2024  on Shopify

I want to extend my heartfelt thanks to the support team for their exceptional service. Mia and technician Maison did a wonderful job addressing my concerns promptly and professionally. Mia was incredibly attentive and made sure to understand every detail of my issue. Maison, on the other hand, displayed remarkable technical expertise, quickly diagnosing and resolving the problem. Their teamwork and dedication turned a stressful situation into a smooth and positive experience. I couldn't be happier with the service I received. Thank you, Mia and Maison, for your outstanding support!

Composure Crates™

Aug 08, 2024  on Shopify

App works great! And good customer service too, they can help you set it all up. I worked with Emily quite a bit, she's fantastic!

Improve Center

Aug 07, 2024  on Shopify

The best experience with apps in shopify. Very useful the the best costumer service. Hana was very helpful and fast on solving the issues and questions.

gamin gamine.

Aug 07, 2024  on Shopify

Amazing app! Not even paying I could find a better app. Linda was super fast in helping me set up everything.

Cultural Crafts Boutique of HeritEdge

Aug 07, 2024  on Shopify

I'm currently in the process of configuring Chatty for our store, and I am already impressed with the app's potential. The setup process has been smooth, thanks to the clear instructions and intuitive interface.A special mention to Lydia for her kindness and incredibly quick responses.

Stuff We Like

Aug 06, 2024  on Shopify

Customer service was great! I got help from support in a super fast manner and the app itself is great to use

BE1U

Aug 06, 2024  on Shopify

As always, whenever I've needed assistance with the app, the online help has been excellent. Judy was no exception. Great app with growing capabilities, and excellent customer service.

Bluebellgray

Aug 06, 2024  on Shopify

Fantastic app and super easy to install and set up. I had one question but Hana replied instantly and sorted it immediately for me. Highly recommend for anyone looking at live chat and helpdesk options.

Minotauro Company

Aug 05, 2024  on Shopify

The app is one of the best I've found here. I needed to clarify some doubts with the attendant Lydia, who promptly resolved my problem. Very good, I recommend it!!

Solera

Aug 05, 2024  on Shopify

I faced an issue when trying to display my FAQ page on my website. The support team was incredibly helpful in resolving it.

PiccolaShoes

Aug 05, 2024  on Shopify

The fastest response to my question I've ever seen and Hana has been amazing with helping me out. Early days yet, but the FAQs which is what I installed the app for looks sleek and easy to navigate.

Qallo

Aug 05, 2024  on Shopify

Finally, a live chat tool that is multilanguage, has quick replies (a customer can select), and is hassle-free. Very friendly and fast replies by Tiana and Nikita of the support team. Highly recommend!

Cizaro

Aug 05, 2024  on Shopify

I've had an excellent experience with Chatty: Livechat Helpdesk, FAQ. The app is user-friendly and packed with helpful features. What truly sets it apart is the outstanding customer support. The team is incredibly responsive and always ready to assist with any issues or questions. I highly recommend it!

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