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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,587)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Edelsteinerei

Oct 04, 2024  on Shopify

Finally a better live chat app than the Shopify inbox. We are very impressed with the support. Any questions or issues are addressed immediately. Jasmine helped us right away with translation errors. Thank you so much for everything!"

CelestialSaintStudio

Oct 03, 2024  on Shopify

Great customer support. Talking to Charles was very helpful. He helped me resolve a notification issue.

AI•conic! Verve

Oct 02, 2024  on Shopify

I installed Chatty, after being disappointed by other chat bots, that over-promised but under-delivered! Chatty is very intuitive, especially if you are exhausted with balancing high complexity apps and code. It's perfect for beginners! The interface is sleek, easy, and easy to navigate. Just had a quick question and chat with customer support and the support is absolutely amazing! Alyssa helped me so much in my set up phase, so thank you so much! She deserves a raise! Hands down! I am super pleased with the whole package! What you see is truly what you get! Kindest regards from Switzerland!

Plivore

Oct 01, 2024  on Shopify

Thank you very much Charles for your invaluable help! You solved my problem quickly and efficiently. I particularly appreciated your responsiveness and professionalism throughout our collaboration. I won't hesitate to call on you again for other projects. Many thanks again!

VESPASTORE

Oct 01, 2024  on Shopify

super app! Audrey hat mir bei meinen Problemen geholfen und eine erfolgreiche Lösung gefunden. Super Service + Angebot!

AMEEZ.

Sep 30, 2024  on Shopify

Audrey heeft mij heel goed geholpen! Ze begreep ook goed wat ik bedoelde. Ze heeft mijn pagina FAQ weer goed ingesteld! Dankjewel!

Jaloo

Sep 30, 2024  on Shopify

Precisei de suporte para configuração o APP e fazer o FAQ aparecer na página correta. Fui atendido pela "Hana", uma pessoa muito atenciosa e com muita pratica. Estou muito satisfeito com o suporte e a facilidade do APP.

JUMA PET STORE

Sep 30, 2024  on Shopify

It's a great app with lots of features. I love how simple and clean the interface is. So much love for this! The support team is great too. I want to thank Damian and Doris for helping me with some issues and getting them fixed very quickly. I'm so excited to use Chatty on our website, allowing customers to message us easily. Thanks for the great app and support!

FitBox Evolution

Sep 30, 2024  on Shopify

Chatty has been a fantastic addition to my store. It’s super easy to use, and the functionality is exactly what I was looking for to improve customer engagement and customer service concerns. The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues. Highly recommend this app!

KIDS Giftshop

Sep 29, 2024  on Shopify

Had some trouble figuring out the language settings, but Audrey from customer support helped me out quickly. App works great.

sassysis.beautylab

Sep 29, 2024  on Shopify

The CSS style can be customized. The online help provided is very timely and useful, especially Hana from Avada Group 2 who provided me with great help. Thank you!

colmashi

Sep 28, 2024  on Shopify

I want to thank Sonny, who is from the support team. He did a great job. I wanted to raise the button a bit on the phone and on the computer. I spoke to the support team and it only took a few minutes to get everything fixed. Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the bottom of my heart. Knowing that the application is integrated and very good. Thank you again, my friend Sonny.

Smartinserts

Sep 27, 2024  on Shopify

Great, Abby was very helpful, since the app didn't appear on the sore, and he reached to one of the tech support, Doris, and they quickly solved the problem just under minutes.

Auwuka

Sep 26, 2024  on Shopify

The answers were fast and the professionals were great and helped me solve my problem very quickly, support!

Kugy

Sep 26, 2024  on Shopify

Amazing app with perfect support. Thank you, Alyssa, for all your effort! Your assistance made the whole experience seamless and enjoyable.

Mia Cosmetics

Sep 26, 2024  on Shopify

It is a very nice app with lots of features that are paid for in other apps. And the support is stunning! :) I' ve been in contact with Jasmine and Abby. Both were super helpful and helped me to process my requests. Totally recommend. Thank you :)

Robobandz

Sep 26, 2024  on Shopify

This app is absolutely fantastic! The customer service is outstanding, with incredibly quick response times. I had the pleasure of speaking with Abby, who was amazing and helped me resolve an issue in no time. The app offers a wide range of features, and best of all, it's 100% free! I've been using this app across many of my clients' stores, and I can't recommend it highly enough. The team behind it is doing an incredible job, and I'm beyond impressed with their dedication. Keep up the great work! Regards, Yawar Abbas

Ditogmit.dk

Sep 25, 2024  on Shopify

Jeg manglede en fuldkommen dansk oversættelse til appen og kontaktede kundeservice. Lydia svarede hurtig tilbage og fik opgaven sat i gang. Efter et par dage var det opsat uden problemer.

whaley moon

Sep 25, 2024  on Shopify

Hana is the best! She helped me so much and she is super fast in responding. Great attitude and great customer service! I recommend this app.

Mocha's Secret

Sep 25, 2024  on Shopify

Fantastic Free App with Great Features! I recently installed Chatty on two of my websites, and I’m super impressed! This tool lets you live chat with customers right on the website or even on the phone. It also supports WhatsApp, and I believe Instagram and Facebook chat integration is coming soon too! The best part? It’s totally FREE, while many other apps charge around $20/month for similar features. I had a small issue with getting instant message notifications on my old iPhone, but their customer service was excellent. Hana from support helped me out right away and got everything sorted. Highly recommend this app if you're looking for an easy and cost-effective way to chat with customers!

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