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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,502)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Woodsoul

Sep 17, 2024  on Shopify

Coole Tools und wiele Änderungsmöglichkeiten. Schneller Support und toller support! Grüße gehen an Lydia and Maison <3

THE VINTAGE REALM

Sep 16, 2024  on Shopify

Great app and excellent customer support. It helped us fulfill our needs! Highly recommended to all shopify store owners.

The Prayer Mat Official

Sep 16, 2024  on Shopify

I really like this application. It have all the feature that I want to appear in my website. Not only that, Damian and Doris (the technical support) also guide me if I need a help and have been solve my issues.

MonPattern

Sep 15, 2024  on Shopify

Highly recommended! I have used several similar apps and this is the best of them all without a doubt. It is very intuitive, you can customize and translate everything. The customer service is excellent, they have helped me a lot and have always answered my questions super fast.

BeeCap

Sep 14, 2024  on Shopify

Really easy to set up compared to some other solutions. I had some minor question and Tiana in support was really helpful. Really considering to install the same app to my other site as well.

FUNIMECITY

Sep 13, 2024  on Shopify

It's very useful tool for my online shop. I used the default inbox in the past, but I found Chatty is more helpful. The FAQs function and Email integration saved time and made us more efficient, I'm recommend it, and you can't imagine it's all free. Thanks a lot, Chatty team.

Artemisa Natural

Sep 13, 2024  on Shopify

The app has many helpful features for the website. A staff member Hana helped me to fix things so quickly.

The H Decor Store

Sep 12, 2024  on Shopify

Charles was awesome! He helped me removed the powered by chatty label quickly and he was very friendly. I'm convinced this app will make my store more user friendly! Thank you so much!

finewatchcare

Sep 12, 2024  on Shopify

Ms. Hana, the customer service representative, was very professional and patient, and solved my problem

DISMOMclub

Sep 11, 2024  on Shopify

Excellent app! This app is very user friendly and easy to edit/adjust to your needs. Lydia was very nice and quick to respond with my app question. I would recommend this app to beginners and experts.

Verilux

Sep 11, 2024  on Shopify

I had a problem with the English translation, I therefore asked for help from Chatty's customer service, I got help from Hana within 15 seconds. One of the Chatty employees, she is very customer friendly and solved the problem in just 2 minutes! That's why I recommend Chatty to everyone!

Kalida

Sep 11, 2024  on Shopify

The app has really made it easier for me to run my business online. It's very intuitive and has allowed me to integrate a direct customer chat and a customizable FAQ section all in one place. Now my customers can quickly find answers to their questions or easily contact me for more complex issues, which has greatly improved the user experience. I also want to thank Hana from the support team. She was amazing in helping me set up the app and answering all my questions. Her knowledge and patience made everything so much easier and faster. Thank you so much, Hana, for the amazing support!

Freljordboard

Sep 11, 2024  on Shopify

A big thank you to Hana for all her help in installing this app , I will recommend this app to people Thanks again

Mundo Caramelo

Sep 10, 2024  on Shopify

Utilizar chatty ha sido una experiencia única, me ha permitido desarrollar más mi negocio permitiendome conectarme mucho más con el cliente mediante un buen servicio. La recomiendo.

Overland Outfitters

Sep 10, 2024  on Shopify

Chatty App has definitely been game changing for our online store. It's been great being able to communicate with customers in real time. Thank you to Audrey for helping answer all my questions in a quick and timely, and resolving any issues. Keep up the great work!

Sweathelp

Sep 10, 2024  on Shopify

Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.

RumbleBox

Sep 10, 2024  on Shopify

Very good software. Absolutely free, but the high-quality customer service is impressive. Highly recommended.

Grace and Gaia

Sep 09, 2024  on Shopify

I wanted a chat function for my website to try out. I am not great with technical stuff so I decided to message the help line and within minutes Tiana had me up and running with all my requirements and fuss. She's so patient. You have a customer for life. Thank you

Modema

Sep 09, 2024  on Shopify

I was looking for an app that I could use for customizing my FAQ page, and I stumbled upon chatty. I'm amazed at all the features and customization it offers whilst being free!. The support is amazing as well, right after downloading the app I needed help with something and Jasmine came to rescue and solved my issue in no time.

Breezy Shopping

Sep 09, 2024  on Shopify

"I really like your service, especially your team members Lydia and Andrew. They talk very nicely and respectfully. So far, I've received the best service from both of them. My request is that I continue receiving service from them in the future as well. Thank you."

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