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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Inoxlm S.r.l.

Aug 19, 2024  on Shopify

Ho contattato l'assistenza clienti, ho parlato con Lydia, servizio di assistenza TOP. Risposta immediata e risolto il problema in 2 minuti. Complimenti

Hey Matcha

Aug 18, 2024  on Shopify

The app looks good, interface works well, and support is seemingly 24/7. Tiana helped me quick and efficiently. Recommend!

Cell Stash

Aug 18, 2024  on Shopify

Amazing Support and Great App! ⭐⭐⭐⭐⭐ I recently installed the Chatty Livechat & Helpdesk app on my Shopify store, and I was thoroughly impressed by the app's functionality and design. However, I ran into a small issue with the chatbox not showing up on my site. I reached out to Chatty's support team, and I must say, their response was incredibly fast and efficient! Within minutes, they identified the issue and fixed it for me. Now, everything works perfectly, and the chatbox looks great on my store! I highly recommend Chatty for anyone looking for a reliable and easy-to-use chat solution with top-notch support. Thank you, Hana, for your excellent service!

BATOTAH

Aug 18, 2024  on Shopify

If there is more than 5 star i will rate , Ms Tiana Was so helpful and she help me very Quickly.

Pyramid Billiards

Aug 18, 2024  on Shopify

I had a great experience with Chatty LiveChat. Mia from the tech team was fantastic, quickly addressing all my questions and implementing changes to the plugin. Their support is efficient and responsive. Highly recommended!

Sweet Vibes

Aug 18, 2024  on Shopify

Looking forward to using this app. We are all set and the assistance was very helpful and adequate. Special thanks to: Audrey and Maison

Boxes Universe

Aug 17, 2024  on Shopify

I get the app for my website and needed some help for the setup. Jade helped me for all my requests and she was so kind and efficient ! I recommend the App and am so grateful to found it. Thank you again Jade

Tuzla İçmeler

Aug 17, 2024  on Shopify

The Avada Chat app is fantastic! Customer representative Mia was incredibly helpful. She patiently and thoroughly answered all our questions. Mia’s professionalism and warm approach made us feel valued. The app is user-friendly and highly functional. Having someone like Mia on the team makes this app even more special. Highly recommend!

Harmonique

Aug 17, 2024  on Shopify

Tiana was incredibly helpful in guiding me through the live chat app. She was patient, knowledgeable, and went above and beyond to ensure I understood how to use all the features. Thanks to her assistance, I'm now able to navigate the app with ease. I highly recommend reaching out to Tiana if you need any help!

FinA Wellness Store

Aug 16, 2024  on Shopify

I can’t say enough good things about the Avada Chatty Shopify app! This is hands down the best chat app for Shopify—I’m absolutely thrilled! Not only is it packed with features that even some paid apps don’t offer, but it’s also completely free! A special shoutout to Hana, who provided lightning-fast support and helped me with all my questions. She resolved everything in no time, and her assistance made the entire experience even better. If you’re looking for a top-notch chat app for your Shopify store, look no further. This is it! Thank you, Hana, and the entire Avada team—I’m mega happy!

YophieMade

Aug 15, 2024  on Shopify

I’ve been using Chatty on my Shopify store, and it’s been effective for managing customer communications. The app is straightforward and easy to use. The support team is responsive, with Hana providing quick and helpful assistance when needed. I recommend Chatty for those looking to streamline their customer service.

My Store

Aug 15, 2024  on Shopify

Thanks Hana for helping me fix my issue. Highly recommended app, easy to use and looks good in my website.

CENRR

Aug 15, 2024  on Shopify

I had some adaptation problems when installing the plugin, but their team(Specially Lydia and Doris) quickly helped me solve it, I recommend them!!

❤ RS7 Scents from Heaven ❤

Aug 14, 2024  on Shopify

I was speaking to Emily this morning on two occasions, she helped me with the review app for my customers and the chatty app. I couldn't have done it without her. Top marks for her understanding that we are not all good on websites:-) Thank you so much for all your help Emily :-)

Invokeys LLC

Aug 13, 2024  on Shopify

I've been using the app for about a year now and it is pretty straightforward to use. There are plenty of customizable options to get it to your aesthetic. Any time I have had an issue, support has been very quick to assist and get it working again. Thank you Hana!

SolarPlay

Aug 13, 2024  on Shopify

目前使用感还是不错的,很多比较细节的地方可以设置,,除了点小问题,相应比较快,Hana也很迅速的帮我解决了

Elite Carrom

Aug 13, 2024  on Shopify

I needed help with fixing some of the settings on my live chat. Hana was able to get it fixed right away and provided great customer service. She was even able to fix a different issue I didn't even know about. Great customer service from Hana!

FitFortress

Aug 13, 2024  on Shopify

I spoke to Jade, amazing customer service, stayed with me patiently throughout the whole process and made everything so easy! 11/10!

Cool Gear Pro

Aug 13, 2024  on Shopify

I just installed and set up. Kevin in support was great and response time was quick. He was able to answer my questions and get me through the set up. I've tested it out so far and looking forward to seeing it in action!

Ostuklikk

Aug 12, 2024  on Shopify

Hana has been an invaluable assistant in integrating our application. This has allowed us to provide seamless, real-time customer interaction directly in our online store. The API is stable and reliable, offering us all the necessary tools to create an interactive and efficient chatbox solution. A special thanks goes to Hana, who has been extremely supportive and helpful, guiding us every step of the way. Thanks to the API and Hana, our customer experience has become much more personalized and smooth!

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