Taranker.Com Logo
Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,587)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Ebenbild

Oct 17, 2024  on Shopify

I had some issues and contacted the support team via Livechat. Abby was super supportive and helped me solving the issue really quick.

My Store

Oct 15, 2024  on Shopify

Very quick and understanding about my store and it's needs, would recommend, Damian was super helpful

Eye Catchey

Oct 14, 2024  on Shopify

My experience with Chatty has been nothing but amazing help and guidence. I would recommend using them. It is efficient and friendly. Thank you Chatty Team.

LENON B

Oct 13, 2024  on Shopify

J ai eu besoin d aide pour paramétrer certains point de l application et j ai eu Damian en ligne qui a été très professionnel et efficace. Il a résolu ma situation rapidement, avec patience et bienveillance. Je recommande !

Miro Store

Oct 11, 2024  on Shopify

The service is impeccable! Whenever I need assistance, the team is ready to help with efficiency and kindness. A special shout-out to Hana, who deserves a perfect score for her outstanding service.

MiniPharma²

Oct 11, 2024  on Shopify

My experience with Chatty: Livechat Helpdesk has been excellent, especially thanks to Hana, who helped me a lot. She was quick and efficient in answering all my questions, making the experience very enjoyable. A big thank you to the entire team for their support!

Nakluea

Oct 11, 2024  on Shopify

veramente un ottima app, a costo zero e con un supporto clienti super! Grazie Hana per avere risolto tutti i miei dubbi con estrema professionalità

RIAJN

Oct 10, 2024  on Shopify

Chatty checked all the boxes for a chatbot we were looking for including live chat, FAQs, various integrations, and more. First day with the app but installation was a breeze and the few minor inquiries I had Charles was right there to help. Another happy customer.

Divinus Furniture

Oct 10, 2024  on Shopify

We are beyond impressed! The features are amazing, and it has transformed how we engage with our customers in real-time. The user interface is intuitive, making it easy for our team to use. What really stood out, though, was the exceptional customer support. Damian, in particular, went above and beyond to help us set everything up smoothly and answered all our questions promptly. We couldn't have asked for a better experience. Highly recommend this app and their incredible support team!

Raje Mirrors

Oct 10, 2024  on Shopify

I highly recommend this app. It's very easy to use, and the support is incredibly quick. I was pleasantly surprised by how my issue was resolved in just a few minutes. Highly recommend!

Lit Lamps Digital

Oct 10, 2024  on Shopify

The support chat is fantastic! The response time is quick, and the team is knowledgeable and helpful. They offer clear solutions and follow up to ensure everything is resolved. It's a reliable resource for any store owner looking for efficient support. I was assisted by "Hana" and it was great support.

zhongshan sunshine hardware Co., Ltd

Oct 10, 2024  on Shopify

This application is very user-friendly. The service was very good. Thank you for Hana's help as well!

livni-jewelry

Oct 09, 2024  on Shopify

I just started working on the app, it seems good and convenient to me, in the meantime I used a complete service and received a good response

SELENA

Oct 08, 2024  on Shopify

Great app, Great support. Damian and Sonny helped me out with a problem and everytime I need something they are there to help!

Belci Jango

Oct 08, 2024  on Shopify

the menu in the chat, the ability to extract and display only the frequently asked questions that I wanted to address, and the ability to search within the chat.Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the ...

Isabell Lundberg

Oct 07, 2024  on Shopify

I've found this app to be super helpful and the support friendly responsive and will help you customise or fix anything very quickly.Any time I have had an issue, support has been very quick to assist and get it working again. Thank you Hana!

Erectoguide

Oct 07, 2024  on Shopify

I had an outstanding experience with Damian! From the moment I reached out, he was incredibly responsive and helpful. I had a few questions regarding my account, and he provided clear, concise answers that made everything easy to understand.

Ideal Power Tools

Oct 07, 2024  on Shopify

Great App with a chat box in-built for immediate help. Hana was quick to respond and quite helpful. Would Recommend!

ZINTVVD SHOP

Oct 06, 2024  on Shopify

Chatty: Livechat Helpdesk, FAQ, helped me solve big problems, especially the customer service Sonny helped me solve my problem in the fastest time, I will recommend him!

RESTITUO

Oct 06, 2024  on Shopify

Chatty is a highly customisable Chat app you can install on your Shopify store. The customer service is absolutely amazing, they help you with everything until it's right and even help with customisations for the chat app design if you ask the customer service nicely. They're polite and always looking to make the customer experience better. I've loved using their app so far and this app is better than the majority of the paid apps in the Shopify App Store. Excellent app, it's beautiful design, easy for customers to use and the FAQ page and contact buttons that integrate into it are really helpful. I want to personally thank Rosie(customer service), Audrey (customer service), and Nikita (technician) for all their help over the past months.5 stars! ***** Highly recommended

Scroll to Top