Taranker.Com Logo
Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,587)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Artemisa Natural

Sep 13, 2024  on Shopify

The app has many helpful features for the website. A staff member Hana helped me to fix things so quickly.

The H Decor Store

Sep 12, 2024  on Shopify

Charles was awesome! He helped me removed the powered by chatty label quickly and he was very friendly. I'm convinced this app will make my store more user friendly! Thank you so much!

finewatchcare

Sep 12, 2024  on Shopify

Ms. Hana, the customer service representative, was very professional and patient, and solved my problem

DISMOMclub

Sep 11, 2024  on Shopify

Excellent app! This app is very user friendly and easy to edit/adjust to your needs. Lydia was very nice and quick to respond with my app question. I would recommend this app to beginners and experts.

Verilux

Sep 11, 2024  on Shopify

I had a problem with the English translation, I therefore asked for help from Chatty's customer service, I got help from Hana within 15 seconds. One of the Chatty employees, she is very customer friendly and solved the problem in just 2 minutes! That's why I recommend Chatty to everyone!

Kalida

Sep 11, 2024  on Shopify

The app has really made it easier for me to run my business online. It's very intuitive and has allowed me to integrate a direct customer chat and a customizable FAQ section all in one place. Now my customers can quickly find answers to their questions or easily contact me for more complex issues, which has greatly improved the user experience. I also want to thank Hana from the support team. She was amazing in helping me set up the app and answering all my questions. Her knowledge and patience made everything so much easier and faster. Thank you so much, Hana, for the amazing support!

Freljordboard

Sep 11, 2024  on Shopify

A big thank you to Hana for all her help in installing this app , I will recommend this app to people Thanks again

Mundo Caramelo

Sep 10, 2024  on Shopify

Utilizar chatty ha sido una experiencia única, me ha permitido desarrollar más mi negocio permitiendome conectarme mucho más con el cliente mediante un buen servicio. La recomiendo.

Overland Outfitters

Sep 10, 2024  on Shopify

Chatty App has definitely been game changing for our online store. It's been great being able to communicate with customers in real time. Thank you to Audrey for helping answer all my questions in a quick and timely, and resolving any issues. Keep up the great work!

Sweathelp

Sep 10, 2024  on Shopify

Hana & William were extremely helpful in testing and resolving my issue. Both polite, professional and very knowledgeable.

RumbleBox

Sep 10, 2024  on Shopify

Very good software. Absolutely free, but the high-quality customer service is impressive. Highly recommended.

Grace and Gaia

Sep 09, 2024  on Shopify

I wanted a chat function for my website to try out. I am not great with technical stuff so I decided to message the help line and within minutes Tiana had me up and running with all my requirements and fuss. She's so patient. You have a customer for life. Thank you

Modema

Sep 09, 2024  on Shopify

I was looking for an app that I could use for customizing my FAQ page, and I stumbled upon chatty. I'm amazed at all the features and customization it offers whilst being free!. The support is amazing as well, right after downloading the app I needed help with something and Jasmine came to rescue and solved my issue in no time.

Breezy Shopping

Sep 09, 2024  on Shopify

"I really like your service, especially your team members Lydia and Andrew. They talk very nicely and respectfully. So far, I've received the best service from both of them. My request is that I continue receiving service from them in the future as well. Thank you."

Clinique Lafontaine Inc.

Sep 08, 2024  on Shopify

Tiana a été d'une grande aide pour l'installation du chat sur notre site et a répondu à toutes mes questions! Il ne manquerait à l'application que le support des tickets et l'intégration des messages reçus sur les plateformes meta et ça serait l'appli de chat parfaite! Mais compte tenu qu'elle est gratuite c'est déjà excellent!

Whlsome

Sep 08, 2024  on Shopify

The Chatty App is incredibly intuitive and easy to use. A special shoutout to Alyssa from their support team—her professionalism and helpfulness truly enhanced my overall experience with the app. I highly recommend both the Chatty App and its exceptional support team. Don’t hesitate—get this app!

那隻拉拉 官方商店

Sep 07, 2024  on Shopify

Mia 和 Anivia 技術員 幫助我解決了問題 很推薦給大家!這麼好用的軟體竟然免費 太讓我驚訝了 我會繼續支持!

cyberskincare

Sep 07, 2024  on Shopify

i wish i could leave a 10 star review, best app in the market. Customer service is amazing, support is brilliant. They are the best Audrey and Anivia thank you

P for Pawsome

Sep 07, 2024  on Shopify

I recently implemented Chatty for our online store and I'm thoroughly impressed. The app is intuitive, feature-rich, and has significantly improved our customer interactions. What truly stands out is the exceptional customer support, particularly from Audrey. Her assistance during setup was invaluable - prompt, clear, and always helpful. Audrey's expertise and patience made the implementation process smooth and stress-free.

Raja Rani Products

Sep 06, 2024  on Shopify

Chatty has been a game-changer for my store! The app is user-friendly, and the automated chat features have significantly boosted customer engagement and sales. It’s easy to set up, and the customization options make it a perfect fit for any brand. Highly recommend for anyone looking to enhance their Shopify store!

Scroll to Top