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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Kustom Products Inc

Jul 01, 2024  on Shopify

So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!

Lenvia

Jun 30, 2024  on Shopify

The response is really quick and effective. And the page layout is great. Thanks to Hana and Nikita who are patient to my questions.

First Stop Signs Print

Jun 30, 2024  on Shopify

I really Appreciate efforts of the support team. Chatty's Support team is very cooperative, specially support member Tiana and Tony saved my day by fixing an issue for me. Thanks

LAMOUR BRILLIANCE

Jun 28, 2024  on Shopify

Chatty's consulting team truly impressed me. Mia, Hana, Emily, and Tiana consistently provided enthusiastic and effective support, even outside of regular business hours. Their prompt responses and efficient solutions made all the difference for my store. I'll definitely recommend Chatty to other store owners looking for exceptional service!

Bia Charm

Jun 28, 2024  on Shopify

Fique muito satisfeito com o atendimento do suporte feito pelo analista Kevin, foi muito objetivo e direto para responder os meus questionamentos. Demonstrou conhecimento sobre o assunto e resolveu todas as questões solicitadas. Obrigado pelo suporte prestado. Atenciosamente, Alexandre

𝙽𝙾𝚅𝙰

Jun 28, 2024  on Shopify

i install today this is thee bestt its free and veryy nice staff have a here very nice very supporter Judy Avada is my best support in here thank you very much Judy Avada love youu❤️❤️❤️❤️❤️

Homely Goods

Jun 27, 2024  on Shopify

Esta app me ha ayudado mucho para el desarrollo de mi tienda online, ademas el soporte es de gran ayuda, especialmente Tiana, lo mejor de todo es que la app es gratis y dentro de esta no hay pagos extra, ademas de que es muy facil de usar

Daizy Digital Blooms

Jun 26, 2024  on Shopify

great customer support. Emily is knowledgeable and was able to assist me in setting up the chat. thanks emily! love the app

The Floral Edition

Jun 26, 2024  on Shopify

I had some difficulties on my app and Hana was patient and settled my problem swiftly. I am very thankful for her assistance!

Namebinge

Jun 26, 2024  on Shopify

Love this app! It has a lot of customization options and their support is amazing. Shout out to Mia and Anivia! They were super responsive and helpful when I had some requests. Thank you!!

Wholespree

Jun 25, 2024  on Shopify

I recently had an issue that needed resolving and was pleasantly surprised by how quickly it was addressed. Tiana, in particular, stood out with her exceptional kindness and professionalism. She ensured everything was handled efficiently and with a warm, friendly attitude. I couldn't be more satisfied with the service I received.

nestern

Jun 25, 2024  on Shopify

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

BW UV INK

Jun 24, 2024  on Shopify

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

MatchMyStyle

Jun 24, 2024  on Shopify

Love the app and customer support was awesome. Thanks to Hana for the quick response and getting our issue solved right away!

UMBRA

Jun 23, 2024  on Shopify

I think it is a very complete application, also excellent support, Nolan and Williams from support did a good job, thank you

Nailands

Jun 23, 2024  on Shopify

very easy to use! technical support is just super solved the problem very quickly, operator Alissa helped a lot

Sevenaux

Jun 22, 2024  on Shopify

This is a great app with great features and simple UI. Allows us to do a lot of customization and it is easy to do everything. I have checked out a lot of apps but the features of this app is very helpful and the great thing is IT'S FREE. Hope they continue the good work. The support is really great and they reply timely, Especially Mia and Pamela have been very helpful whenever I have asked any questions.

SPACESW

Jun 22, 2024  on Shopify

It's a great app, I use it to setup an excellent and professional FAQ page quickly. The support team is also awesome. Today I hit an issue, that's the FAQ page only shows up part of the questions. I reached out to support team, Kevin helped me fix this issue quickly, that's pretty fantastic.

VIDEO EDITOR STUDIO

Jun 21, 2024  on Shopify

The customer support has been incredible, can't believe this app is free! Kevin has help me to set up the app so it fits my theme, really happy, thanks!

PAWESOMEFIND

Jun 20, 2024  on Shopify

I recently had the pleasure of interacting with Hana from customer support, and I must say, the experience was great. Task has been completed within few minutes. Nice and efficient. Thank you!

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