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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Sensidolls

May 28, 2024  on Shopify

I have some detailed questions about adding telegram/whatsapp. Thank you Mia for your patience and perfect solution. Thanks again Mia. In addition, Chatty can realize the function very well, highly recommended.

The Playful Ones

May 11, 2024  on Shopify

Amazing customer service, extremely fast to fix any issues through their chat. Really impressed with the app even on the free plan! Shout out to Esther in particular!

Sighthound Creatives

May 05, 2024  on Shopify

Simple and easy to set up, customizable and above all, quick and effective help when I needed it. They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.

Trend Pique

Apr 29, 2024  on Shopify

I contacted support to get my FAQ page up and running after it disappeared. Esther solved my problem in no time and was accommodating, precise and very efficient and had my page up and running in a few minutes. I am always very happy with the support from this team but Esther really impressed me on how fast she resolved it. Thank you very very much. KR, Sarah

Motus BV

Apr 26, 2024  on Shopify

Pamela , Thank you for your service , you helped me in 10 mins after a lot of trying to fix this problem! Thank you , you are amazing ! Kind Regards MOTUS

Bakkie & Outdoor

Apr 25, 2024  on Shopify

awesome app and support team they help you with any issues immediately. 10/10 would suggest you use this app Hana is Awesome!

Halti verkkokauppa

Apr 25, 2024  on Shopify

This app looks and "feels" really good :) And app support has been really helpful so i recommend this app to everyone...

Lumuxy

Apr 24, 2024  on Shopify

Il Team di Avada, composto da Tiana and Toby, é stato incerdibile!! servizio eccezionale e gentilezza incredibile. hanno risolto il mio problema in un batter d'occhio!! 5 stelle direi che sono poche! Grazie mille Tiana and Toby!

TrendyAffordables

Apr 23, 2024  on Shopify

I recently had a fantastic experience with Chatty and wanted to share. Rosie, one of their support execs, was lightning-fast in responding to my issue. She not only fixed it quickly but also explained why it happened and gave tips to avoid it in the future. Her expertise and friendly approach made me feel valued. I highly recommend Chatty for their top-notch customer service, especially thanks to Rosie!

MadecoLab

Apr 23, 2024  on Shopify

Excelente atención y resolución de problemas, además de cumplir el objetivo base de ofrecer un chat de buen funcionamieinto.

ElderMushroom

Apr 23, 2024  on Shopify

The app is simply brilliant, works perfectly and does what it's supposed to do. The support is super fast, competent and always there when you need it. Pamela always helped me quickly and perfectly, thank you Pamela

All-for-Home

Apr 23, 2024  on Shopify

Really good app with a lot of options to optimize for individual use. support is super fast and helps with every issue so its a no brainer, will use it for another store too Thanks to Hana for the fast support

HapaKristin

Apr 22, 2024  on Shopify

The customer service is super responsive and the app works great. thanks to Audrey and Nikita for their help!

i-animials

Apr 20, 2024  on Shopify

Ótimo aplicativo, com várias funções. O atendimento é excelente e rápido. Falei por chat com a Esther que tirou minhas duvidas prontamente e me orientou na configuração que eu precisava. Recomento 100%.

Soul Carbon

Apr 20, 2024  on Shopify

Great app, feature-rich and very helpful support team — Tracy helped me get the app running and fixed a few niggles very quickly. Great responsiveness and customer support!

Baby Bee

Apr 18, 2024  on Shopify

I wanted to take a moment to express my sincere appreciation for good customer service I received from Nolan recently. I encountered an issue with save FAQs, and Nolan went above and beyond to assist me in resolving it promptly and efficiently.

Smell My Ride

Apr 18, 2024  on Shopify

Just started using this app, Audrey and Toby have helped me integrating so far, very good customer support!

The Travelist

Apr 18, 2024  on Shopify

The application is very useful and easy to use. The support is also great Toby and Hana were great. Response time is fast and Hana resolved my issue in minutes. Recommended!

Blancly

Apr 17, 2024  on Shopify

The app is extremely lightweight and easy to use, with a clean interface that's both simple to set up and visually appealing. The support team is exceptionally friendly and efficient, providing quick resolutions. My interaction with customer representative Nolan was particularly noteworthy; he actively engaged and swiftly resolved my issue without any hassle. Will strongly recommend the app.

Langsdom

Apr 17, 2024  on Shopify

I highly recommend this app, the customer support is especially fast. I am very grateful to Nolan for helping me solve the coding issues.

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