Taranker.Com Logo
Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,502)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Homely Goods

Jun 27, 2024  on Shopify

Esta app me ha ayudado mucho para el desarrollo de mi tienda online, ademas el soporte es de gran ayuda, especialmente Tiana, lo mejor de todo es que la app es gratis y dentro de esta no hay pagos extra, ademas de que es muy facil de usar

Daizy Digital Blooms

Jun 26, 2024  on Shopify

great customer support. Emily is knowledgeable and was able to assist me in setting up the chat. thanks emily! love the app

The Floral Edition

Jun 26, 2024  on Shopify

I had some difficulties on my app and Hana was patient and settled my problem swiftly. I am very thankful for her assistance!

Namebinge

Jun 26, 2024  on Shopify

Love this app! It has a lot of customization options and their support is amazing. Shout out to Mia and Anivia! They were super responsive and helpful when I had some requests. Thank you!!

Wholespree

Jun 25, 2024  on Shopify

I recently had an issue that needed resolving and was pleasantly surprised by how quickly it was addressed. Tiana, in particular, stood out with her exceptional kindness and professionalism. She ensured everything was handled efficiently and with a warm, friendly attitude. I couldn't be more satisfied with the service I received.

nestern

Jun 25, 2024  on Shopify

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

BW UV INK

Jun 24, 2024  on Shopify

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

MatchMyStyle

Jun 24, 2024  on Shopify

Love the app and customer support was awesome. Thanks to Hana for the quick response and getting our issue solved right away!

UMBRA

Jun 23, 2024  on Shopify

I think it is a very complete application, also excellent support, Nolan and Williams from support did a good job, thank you

Nailands

Jun 23, 2024  on Shopify

very easy to use! technical support is just super solved the problem very quickly, operator Alissa helped a lot

Sevenaux

Jun 22, 2024  on Shopify

This is a great app with great features and simple UI. Allows us to do a lot of customization and it is easy to do everything. I have checked out a lot of apps but the features of this app is very helpful and the great thing is IT'S FREE. Hope they continue the good work. The support is really great and they reply timely, Especially Mia and Pamela have been very helpful whenever I have asked any questions.

SPACESW

Jun 22, 2024  on Shopify

It's a great app, I use it to setup an excellent and professional FAQ page quickly. The support team is also awesome. Today I hit an issue, that's the FAQ page only shows up part of the questions. I reached out to support team, Kevin helped me fix this issue quickly, that's pretty fantastic.

VIDEO EDITOR STUDIO

Jun 21, 2024  on Shopify

The customer support has been incredible, can't believe this app is free! Kevin has help me to set up the app so it fits my theme, really happy, thanks!

PAWESOMEFIND

Jun 20, 2024  on Shopify

I recently had the pleasure of interacting with Hana from customer support, and I must say, the experience was great. Task has been completed within few minutes. Nice and efficient. Thank you!

4ever Ch0c0l8 L0v3rs Club

Jun 20, 2024  on Shopify

This app is absolutely helpful and necessary to upgrade your online store. It's simple and easy to use. If you have in trouble Customer Support will be there for you to assist quickly and very friendly. Tiana was my supporter and she gave me very clear instruction and fast response! I am so glad to meet this app! I want to give more than 5 star!!

NibuTech

Jun 18, 2024  on Shopify

Very good application and support. It helped me that the button did not appear when using a cell phone and was only seen on computers. Since it blocked the options at the bottom of my online store.

ZHAO importadora e exportadora

Jun 18, 2024  on Shopify

Great app with lot of customization! I had some doubts on how to use and Tiana quick solved and replied all my questions. Great costumer service!

LED Makeup Bag

Jun 17, 2024  on Shopify

This lady "Audrey" was extremely helpful to be honest. That's enough i think to say. Keep up Audrey!

YUCO MX

Jun 17, 2024  on Shopify

I have been using the app for a short while but the support I've been given by Tiana was incredible! She was patient and answered all my questions perfectly! I'm so excited to use Chatty on my page!

LOTTARDO

Jun 17, 2024  on Shopify

I had a problem connecting my page on the shop. I asked for help and Hana supported me within seconds and the problem was fixed within minutes. Great Service and kindness. Thankful!

Scroll to Top