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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,502)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Japanstreet

Jun 14, 2024  on Shopify

Enfin une application de livechat FAQ gratuite qui permet de tout faire ! Egalement merci à Audrey qui m'a bien aidé pour unlock certaines features.

CARAV

Jun 13, 2024  on Shopify

Really great app and kudos to Tiana from support team, helped me real quick. A must have on your Ecommerce Website.

Lady-Safely

Jun 13, 2024  on Shopify

Le service client est exceptionnel et s'adapte parfaitement à la langue de ses interlocuteurs, ce qui nous a permis de discuter directement en français. Le support technique est très réactif pour fournir les notifications nécessaires. Un grand merci à Mia et à la technicienne Anivia pour leur aide précieuse et leur professionnalisme.

Coolify™

Jun 12, 2024  on Shopify

I'll keep it simple: - Great Team - Great Service - Fast Service - Worked with colleagues to solve my issue (Mia, Tony, Emily, and Lydia thanks to you all) - Didn't stop until everything was fixed Highly recommend this app for its efficiency and the team's professionalism!

Boulevard Palace ( BLV-Palace )

Jun 12, 2024  on Shopify

Judy, fue la persona que me ayudó en el soporte. Me sorprendió lo rápido que contesta, además fue muy educada y amable conmigo en todo momento. No encontraba el modo de activar el live chat, y ella me lo soluciono en menos de 2 minutos. Puedo deducir que se toma su trabajo muy en serio pues demostró ser muy eficiente. De las mejores APP con las que he podido trabajar, tiene todas las funciones que necesito y no ralentiza mi sitio web. Se nota que los desarrolladores de esta APP han pensando en todo. Gracias, estoy muy agradecido.

Willow and Beech

Jun 11, 2024  on Shopify

I have only just installed the app, however the install was simple and the assistance was efficient. Fingers crossed for a good experience!

CozyStyle

Jun 11, 2024  on Shopify

really simple and easy to use, quick support, wide range of design options, responsive, very good, would recommend for businesses that are starting

Retro Stage - Chic Vintage Dresses and Accessories

Jun 11, 2024  on Shopify

I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.

Майстерня домашнього затишку

Jun 10, 2024  on Shopify

Hana helped me with all my problems within a minute! She fixed my troubles in less than 5 minutes. I was really surprised to get such useful and fast help, thank you so much!

Scrump-didlee-umptious!

Jun 10, 2024  on Shopify

Firstly, Tracy was awesome. They were patient, knowledgeable, and friendly. I had several requests for assistance using the chatbot. It was customer service at its finest. This is one the best apps I've tested, free or otherwise. The FAQs page and widget are top-notch. I have not tested the AI features.

The Wax Chick

Jun 10, 2024  on Shopify

Audrey was awesome! Got me up and running and understanding how the Live Chat works. And just navigating the app in general. Loving the app so far. Seems pretty straight forward. Thanks so much!

Khushify

Jun 10, 2024  on Shopify

Integrating Chatty: Livechat Helpdesk with our Shopify store was a breeze, thanks to Hana's outstanding support. She guided us through each step with patience and expertise, ensuring a smooth setup. Chatty's intuitive interface and robust features have significantly enhanced our customer support experience. We can now respond to inquiries in real-time, improving customer satisfaction and boosting sales. Highly recommend Chatty for any Shopify store owner looking to elevate their customer service! Thank you, Hana and the Chatty team!

The Promise Ring Co.

Jun 10, 2024  on Shopify

Nolan and Williams were first class help. Helped me in 3 minutes with an issue, so polite and reassuring :-)

Gold Fever Hair

Jun 10, 2024  on Shopify

Great app, very happy with it. And a massive thank you to Emily! Super attentive and useful, thanks sooo much!! :)

Badamane

Jun 09, 2024  on Shopify

ziet er enorm professioneel uit. heel overzichtelijk en duidelijk voor de klant. Lydia van de helpdesk is enorm behulpzaam als je even hulp nodig hebt om de juiste settings te vinden!

LeatherLinkup

Jun 07, 2024  on Shopify

An excellent online chat app for businesses. Its user-friendly interface and powerful features improve customer communication. Special thanks to Audrey for her professional support. Highly recommended!

Sayers Home

Jun 06, 2024  on Shopify

Super fast and efficient help in customising the colour, size and font of the chat box. Tiana and Tony made it super easy to get it to match my website aesthetic.

MAGCOMSEN

Jun 06, 2024  on Shopify

The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.

butter & blends

Jun 06, 2024  on Shopify

het support was top! en Nolan en Toby hebben echt magie vertoont. alles wat ik vroeg aan veranderingen hebben ze gedaan. echt perfect!

WaNa Deko

Jun 05, 2024  on Shopify

I was helped very quickly with my problem and everything is running smoothly. Special thanks to Tracy for her super support and quick help. 1A service.

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