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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,590)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

MyEveryday

Jul 08, 2024  on Shopify

I experienced an error code while installing the app, in doing so. i was immediately sent to the chat box and helped by Prakash. within minutes it was resolved and i was able to move on!

NumberSea

Jul 08, 2024  on Shopify

This app can save a lot of time. I hope everyone can use it. Special thanks to the customer service Hana, who helped me solve many problems.

AEDShop

Jul 07, 2024  on Shopify

Disappointing, - only one user at a time, no logout option, no " after shop hours" customer messaging . Not a good option for a large e-commerce business.

Jacotte Chollet

Jul 04, 2024  on Shopify

très satisfaits de cette app. le service client est ultra responsive et débrouille les éventuelles difficultés rencontrées. merci !

Redtop

Jul 04, 2024  on Shopify

This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.

Mijn winkel

Jul 04, 2024  on Shopify

ik zou de app zeker aanraden, ik had zelf wat problemen om de app op gang te krijgen toen de klanten service benaderd die ook in mijn eigen taal sprak heeft me super snel geholpen om het probleem te verhelpen!! Dankje Hanna :)

TSGS

Jul 04, 2024  on Shopify

This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.

Window Revival Shop

Jul 02, 2024  on Shopify

This is a beautiful app that's easy to use and has an excellent support team to boot. I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day. I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this. Great app overall. Would highly recommend!

ELVISH

Jul 02, 2024  on Shopify

Not only is this software free, but its customer service is very good, especially Hana's response is very timely, and there are many customization options. I highly recommend using this software.

Kustom Products Inc

Jul 01, 2024  on Shopify

So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!

Lenvia

Jun 30, 2024  on Shopify

The response is really quick and effective. And the page layout is great. Thanks to Hana and Nikita who are patient to my questions.

First Stop Signs Print

Jun 30, 2024  on Shopify

I really Appreciate efforts of the support team. Chatty's Support team is very cooperative, specially support member Tiana and Tony saved my day by fixing an issue for me. Thanks

LAMOUR BRILLIANCE

Jun 28, 2024  on Shopify

Chatty's consulting team truly impressed me. Mia, Hana, Emily, and Tiana consistently provided enthusiastic and effective support, even outside of regular business hours. Their prompt responses and efficient solutions made all the difference for my store. I'll definitely recommend Chatty to other store owners looking for exceptional service!

Bia Charm

Jun 28, 2024  on Shopify

Fique muito satisfeito com o atendimento do suporte feito pelo analista Kevin, foi muito objetivo e direto para responder os meus questionamentos. Demonstrou conhecimento sobre o assunto e resolveu todas as questões solicitadas. Obrigado pelo suporte prestado. Atenciosamente, Alexandre

𝙽𝙾𝚅𝙰

Jun 28, 2024  on Shopify

i install today this is thee bestt its free and veryy nice staff have a here very nice very supporter Judy Avada is my best support in here thank you very much Judy Avada love youu❤️❤️❤️❤️❤️

Homely Goods

Jun 27, 2024  on Shopify

Esta app me ha ayudado mucho para el desarrollo de mi tienda online, ademas el soporte es de gran ayuda, especialmente Tiana, lo mejor de todo es que la app es gratis y dentro de esta no hay pagos extra, ademas de que es muy facil de usar

Daizy Digital Blooms

Jun 26, 2024  on Shopify

great customer support. Emily is knowledgeable and was able to assist me in setting up the chat. thanks emily! love the app

The Floral Edition

Jun 26, 2024  on Shopify

I had some difficulties on my app and Hana was patient and settled my problem swiftly. I am very thankful for her assistance!

Namebinge

Jun 26, 2024  on Shopify

Love this app! It has a lot of customization options and their support is amazing. Shout out to Mia and Anivia! They were super responsive and helpful when I had some requests. Thank you!!

Wholespree

Jun 25, 2024  on Shopify

I recently had an issue that needed resolving and was pleasantly surprised by how quickly it was addressed. Tiana, in particular, stood out with her exceptional kindness and professionalism. She ensured everything was handled efficiently and with a warm, friendly attitude. I couldn't be more satisfied with the service I received.

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