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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,590)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Adele Macer Ceramics

May 31, 2024  on Shopify

Thanks for your support Audrey and Anivia. you were attentive and helpful I am still working out how to use the app so I can't quite comment on the app just yet, but it seems good so far. easy to set up with a few minor tweaks and adjustments with the help of support.

Pawsyfun

May 31, 2024  on Shopify

I recently had a fantastic experience with live chat support on Avada. I encountered difficulty adding a FAQ page to my store and sought assistance. Nolan promptly responded to my inquiry, and with the help of Nikita, the technician, they efficiently resolved my issue. Their professionalism and dedication to customer satisfaction were truly impressive. Thank you, Nolan and Nikita, for your outstanding support!

OutfitLab

May 30, 2024  on Shopify

Excellent app and the support staff is very coopeartive. Awsome experiance, specilly with Audrey and Tony, they were very supportive and helped me with my query.

Elleloom

May 30, 2024  on Shopify

Great app. Hana from Chatty helped me very well with the installation of the FAQ page. I would recommend this app for everyone that needs a nice FAQ page on their webshop.

Halti Sweden

May 30, 2024  on Shopify

Livechat Helpdesk Hana helped me out with installing. Very kind and helpful. Only took a few minutes and we're up and running! :)

Crafted by Serenity

May 29, 2024  on Shopify

Just installed this app, and the live chat with Kevin was very helpful he answered my questions right away even at midnight my time he was quick and helpful. I love the easy set up of the app and the ability to customize it to my shop. Love that customers can easily track their orders without having to reach out.

AntLux

May 29, 2024  on Shopify

Very good auxiliary tool, I hope the real-time chat function can be more powerful. In addition, the service is very patient, thank you very much.

Man Cave Essentials

May 28, 2024  on Shopify

had amazing help and support from tracy the replies were exceptionally quick and resolved any issues that i encountered

makksm

May 28, 2024  on Shopify

No wonder why it has 5 stars, irreplaceable, awesome ecosystem, 10 out of 10 customer service, totally customizable, including css.

Sensidolls

May 28, 2024  on Shopify

I have some detailed questions about adding telegram/whatsapp. Thank you Mia for your patience and perfect solution. Thanks again Mia. In addition, Chatty can realize the function very well, highly recommended.

The Playful Ones

May 11, 2024  on Shopify

Amazing customer service, extremely fast to fix any issues through their chat. Really impressed with the app even on the free plan! Shout out to Esther in particular!

Sighthound Creatives

May 05, 2024  on Shopify

Simple and easy to set up, customizable and above all, quick and effective help when I needed it. They also have a nice feature where users easily can add suggestions to the app developers and where users can thumbs up or comment on others suggestions.

Trend Pique

Apr 29, 2024  on Shopify

I contacted support to get my FAQ page up and running after it disappeared. Esther solved my problem in no time and was accommodating, precise and very efficient and had my page up and running in a few minutes. I am always very happy with the support from this team but Esther really impressed me on how fast she resolved it. Thank you very very much. KR, Sarah

Motus BV

Apr 26, 2024  on Shopify

Pamela , Thank you for your service , you helped me in 10 mins after a lot of trying to fix this problem! Thank you , you are amazing ! Kind Regards MOTUS

Bakkie & Outdoor

Apr 25, 2024  on Shopify

awesome app and support team they help you with any issues immediately. 10/10 would suggest you use this app Hana is Awesome!

Halti verkkokauppa

Apr 25, 2024  on Shopify

This app looks and "feels" really good :) And app support has been really helpful so i recommend this app to everyone...

Lumuxy

Apr 24, 2024  on Shopify

Il Team di Avada, composto da Tiana and Toby, é stato incerdibile!! servizio eccezionale e gentilezza incredibile. hanno risolto il mio problema in un batter d'occhio!! 5 stelle direi che sono poche! Grazie mille Tiana and Toby!

TrendyAffordables

Apr 23, 2024  on Shopify

I recently had a fantastic experience with Chatty and wanted to share. Rosie, one of their support execs, was lightning-fast in responding to my issue. She not only fixed it quickly but also explained why it happened and gave tips to avoid it in the future. Her expertise and friendly approach made me feel valued. I highly recommend Chatty for their top-notch customer service, especially thanks to Rosie!

MadecoLab

Apr 23, 2024  on Shopify

Excelente atención y resolución de problemas, además de cumplir el objetivo base de ofrecer un chat de buen funcionamieinto.

ElderMushroom

Apr 23, 2024  on Shopify

The app is simply brilliant, works perfectly and does what it's supposed to do. The support is super fast, competent and always there when you need it. Pamela always helped me quickly and perfectly, thank you Pamela

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