Taranker.Com Logo
Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,587)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

EAZU

Sep 24, 2024  on Shopify

Excellent customer service! Thanks to Tiana, Doris, and Jade for being very responsive and helpful. Highly recommended!

Doctor Seaweed

Sep 24, 2024  on Shopify

Easy to install and does everything as needed. Support is superb and so quick. I deal with Hana who is amazing and has fixed all issues instantly.

Essence Garment

Sep 24, 2024  on Shopify

i find this app today, and very surprised for his performance, its free but all it works, Kevin and Andrew helped me solved the adjustment for display of the button,and i asked many questions all solved.Hope this could react as expected,thank you all.

POUCHI

Sep 23, 2024  on Shopify

We love this app. It has all the features other (paid) apps have and much more. Their customer service is great. They are there for you 24/7 and can help with anything you ask! Lydia helped us setting up and guiding us through all the questions we had. Thanks for making such a great app and all the support!

NI-YO

Sep 23, 2024  on Shopify

Thank you very much for the quick and professional help, everything was taken care of quickly thanks to Hana

SARAS

Sep 23, 2024  on Shopify

I recently encountered an issue with the face button icon in my app that was affecting the user experience. Thankfully, I reached out to Sonny, who not only responded swiftly but also fixed the bug in no time. What impressed me the most was how seamless the whole process was. Sonny quickly understood the problem, identified the root cause, and delivered a solution that was both effective and efficient.

CromaKart

Sep 22, 2024  on Shopify

This great app provides many customization options to keep users engaged on our website. Kevin was really helpful during the onboarding process and promptly replied and resolved all my queries.

Ramissio

Sep 22, 2024  on Shopify

Very useful features comparable to paid competition. Excellent support team ( thank you Hana! ) I look forward to using the app

Filmmaking Planner

Sep 21, 2024  on Shopify

The customer support was top notch quick, on the ball and efficient! I had a lady called, Hana she was brilliant.

Simply Smart Living

Sep 21, 2024  on Shopify

When a great product meets equally great customer support. Couldn't be happier with this app. Thank you, especially to Jasmine and Raymon for their swift and kind assistance!

Sanskari Swag

Sep 20, 2024  on Shopify

I like the app and the support. Jasmine and Maison was able to understand my concern and helped me without any trouble. Great support!

Charming Beads

Sep 19, 2024  on Shopify

Fantastic app and cannot believe this is free! The FAQs are easy to build and and look great on the site. The chat widget is exceptional and has a mobile app so you can instantly reply to your customers, show them products, offer them promotions etc. The support team are also great and shoutout to Damian, Kevin and Judy who work tirelessly 24/7 with instant live support!

Thistle and Spire

Sep 19, 2024  on Shopify

Really helpful support, Tiana answered everything so quickly and helped with all she could. The four stars is because we can't remove the branding, otherwise 5.

Just NoNy

Sep 18, 2024  on Shopify

I would like to thank William and Lydia and maison for their support. The managed what I ask for . Thank you very much livechat helpdesk

Woodsoul

Sep 17, 2024  on Shopify

Coole Tools und wiele Änderungsmöglichkeiten. Schneller Support und toller support! Grüße gehen an Lydia and Maison <3

THE VINTAGE REALM

Sep 16, 2024  on Shopify

Great app and excellent customer support. It helped us fulfill our needs! Highly recommended to all shopify store owners.

The Prayer Mat Official

Sep 16, 2024  on Shopify

I really like this application. It have all the feature that I want to appear in my website. Not only that, Damian and Doris (the technical support) also guide me if I need a help and have been solve my issues.

MonPattern

Sep 15, 2024  on Shopify

Highly recommended! I have used several similar apps and this is the best of them all without a doubt. It is very intuitive, you can customize and translate everything. The customer service is excellent, they have helped me a lot and have always answered my questions super fast.

BeeCap

Sep 14, 2024  on Shopify

Really easy to set up compared to some other solutions. I had some minor question and Tiana in support was really helpful. Really considering to install the same app to my other site as well.

FUNIMECITY

Sep 13, 2024  on Shopify

It's very useful tool for my online shop. I used the default inbox in the past, but I found Chatty is more helpful. The FAQs function and Email integration saved time and made us more efficient, I'm recommend it, and you can't imagine it's all free. Thanks a lot, Chatty team.

Scroll to Top