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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

GK kustomz

Aug 05, 2024  on Shopify

Amazing app. So far so good and the customer service is great. Linda really helped me out out got me up and going again. Highly recommended

ART AI

Aug 04, 2024  on Shopify

Some small issues in the beginning, but the team was helpful and sorted them out quickly. I got help from Audry, Maison, Tracey and Pamela.

Nailee Kaylee

Aug 03, 2024  on Shopify

Great way to include a chat to your site. I was having an issue, but Alyssa saved the day and helped me very quickly. Would recommend this app to others!

Studio Miniatuur

Aug 02, 2024  on Shopify

Prakash helped me really good and fast. Awesome service and really kind. I would definitely recommend using this app and all it's services.

Safehouse Tech

Aug 02, 2024  on Shopify

A great product and an amazing support team. Chatty's team is always ready to help; I had a few hiccups while setting it up, but Hana from the support team was extremely helpful and resolved my queries promptly.

Comfort Your Pets

Aug 02, 2024  on Shopify

Really good app. In particular, its support is amazing. I was not able to set up faq but one of their member Tiana helped me through the process. Support is amazing, especially Tiana.

jimmy.eu

Aug 01, 2024  on Shopify

Useful, customer service response is also very timely. If the search function can be further improved, it will be a perfect APP!

Ecofrico

Jul 31, 2024  on Shopify

Excellent service always! Audrey and Hankim provided exceptional support. Highly recommend Qikify on Shopify!

Peoplr

Jul 30, 2024  on Shopify

Great first impression. I had to reach out to customer support for some help with initial set up. Audrey helped me and was quick to respond and very helpful at answering my questions.

CUCO

Jul 30, 2024  on Shopify

I was really shocked when I found this chat plugin by chance. It has a nice interface, powerful functions, and is free. The customer service Charles patiently answered my questions. Thank you very much. Your team is awesome.

LEXİRS

Jul 29, 2024  on Shopify

I would like to thank Hanna and her friends who immediately shared my problem. Quick response and satisfaction are their job.

A Petter Place

Jul 29, 2024  on Shopify

Hana and Maison were spectacular in providing support and fixed my issue really quickly. Truly enjoying this app and can't wait for the new features!

Hettansh

Jul 29, 2024  on Shopify

Hi, I'm finding the app quite convenient to set up on my website but will know for sure once my website is live. Hana has been very helpful in solving my queries.

Gizmoz.in

Jul 29, 2024  on Shopify

Linda was Quick. Also was Supportive Solved my issue in almost no time. not only she solved it she also. Assisted with other stuffs. thanks to her i am able to use the app easily.

KNT - Engagement Rings, Wedding Bands & Fine Jewelry

Jul 29, 2024  on Shopify

I have been using Chatty: Livechat & Helpdesk for a while now, and it has been an excellent experience. The app is very easy to use and performs exceptionally well. Setting it up was a breeze, and it integrates seamlessly with our system. What truly sets this app apart, though, is the support team. They are incredibly responsive, friendly, and always ready to help. Whenever I had a question or needed assistance, they responded quickly and resolved my issues efficiently. Their dedication to customer satisfaction is evident and much appreciated. I highly recommend Chatty: Livechat & Helpdesk to anyone looking for a reliable and user-friendly live chat solution with top-notch support.

Mobile Kiosk

Jul 27, 2024  on Shopify

Very great app, easy to customize it! The support Hana did great job and solved my issue with live chat icon when opening menu on mobile! Just supper! Thanks! Recommended!!!

Bambisserie

Jul 26, 2024  on Shopify

Exceptional support from Tracy—quick to respond and incredibly helpful. The app is a valuable addition to our online store and was easy to set up. Highly recommended.

RoPro Studio I/S

Jul 25, 2024  on Shopify

I had a problem with my translation and reached out to the Livechat Helpdesk, where i got great help from Hana, who was quick and supportive and now the translation is working perfectly!

Hands-On Toys

Jul 25, 2024  on Shopify

Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.

Remigift.de

Jul 25, 2024  on Shopify

This is an excellent customer service chat software with full functionality, and the customer service staff was quick and enthusiastic in helping me.

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