Shopify Customer satisfaction apps 2025

Parcel Panel Order Tracking

$11-$479 / Month

9.6

1,944 Reviews

All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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Aftersell Post Purchase Upsell

$34.99-$99.99 / Month

9

673 Reviews

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Lift AOV with 1-Click Checkout Upsells & Thank You Page Offers Show more

AfterSell Post Purchase Upsell is an innovative Shopify app designed to enhance your store's average order value by introducing seamless post-purchase upsells. This app allows customers to effortlessly accept additional offers immediately after their initial purchase with a single click, eliminating the need for re-entering payment information or navigating through checkout again. Beyond boosting sales, AfterSell enhances customer satisfaction by optimizing the thank you page with features such as reviews, FAQs, and cross-sells. For Shopify Plus users, there is an added advantage of upgrading the checkout page with compelling upsells and social proof elements. Additionally, merchants can trigger upsells based on specific criteria like product selections, cart value, or customer tags, ensuring personalized and relevant offers. The app also supports A/B testing, allowing users to identify and implement the most effective upsell strategies. Explore these features and more by booking a private demo on the AfterSell website.

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Thank you page customization

1-click checkout upsells

Order value optimization

Trigger-based upsells

Checkout page modifications

A/b testing offers

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Address Validator AddressHero

$9.99 / Month

8.9

213 Reviews

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Avoid incorrect addresses through automatic validation. Show more

AddressHero is a powerful tool designed to help merchants streamline their delivery processes and reduce costs by automatically validating delivery addresses. Leveraging the accuracy and reliability of Google Maps, this app ensures that packing stations, house numbers, and entire delivery addresses are correctly identified without any manual input. This not only increases customer satisfaction by minimizing delivery errors but also lowers operational expenses. AddressHero is quick to install, requiring just a few minutes, and offers seamless customization to fit your brand identity. It supports address validation at checkout for Shopify Plus, and is compatible with Express Checkouts like Apple Pay, Google Pay, and PayPal Express. With its lightning-fast loading times and optimized mobile user experience, AddressHero offers a hassle-free setup that requires no programming skills from the user.

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Customizable branding

Google maps integration

Mobile optimization

Instant setup

No programming required

Automatic validation

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S: Estimated Delivery Date ETA

$6.99-$29.99 / Month

9.3

377 Reviews

Unlock Deals 20% off

Boost sales with ETA, estimated delivery time & shipping time Show more

Omega Estimated Delivery Date is a powerful app designed to enhance transparency and trust by providing customers with clear and precise delivery timelines. It lets online store owners showcase animated graphics of estimated shipping dates across various stages such as product pages, the cart, checkout, success page, and even order emails. By offering detailed information on dispatch, shipping, and delivery times, the app reduces customer support inquiries and fosters increased consumer trust and sales conversion rates. With the ability to customize delivery estimations based on shipping methods, zip codes, or countries, it caters to a wide range of logistic needs. Store owners can tailor the app to display estimated delivery dates for specific products, collections, or vendors while also accommodating cut-off times, holidays, and providing countdown timers for order deadlines. Omega Estimated Delivery Date also adapts to visitors' local time zones, ensuring customers receive accurate and relevant information regardless of their location.

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Countdown timer

Estimated delivery date

Holiday settings

Display timeline graphics

Animated shipping dates

Product/cart/checkout pages

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Seel Worry‑Free Purchase

9.3

136 Reviews

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Add post-purchase guarantees for returns, shipping, and more Show more

Seel Post‑Purchase Guarantee is an innovative app designed to enhance customer satisfaction and boost conversions by offering risk-free shopping experiences. It allows businesses to integrate Return Assurance on Final Sale items, offering a safety net that encourages more confident purchases. Additionally, Seel includes Green Shipping Protection, which offsets carbon emissions and safeguards against costs from shipping mishaps like loss, damage, and delays. The app streamlines post-purchase solutions with a user-friendly interface that enables customers to resolve issues effortlessly and businesses to manage everything from a centralized dashboard. By addressing common post-purchase problems, Seel helps preserve customer relationships and encourages repeat business. This solution effectively reduces customer support inquiries and enhances brand loyalty by ensuring a smooth and reliable shopping journey.

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Issue resolution

Dashboard management

Return assurance

Green shipping

Post-purchase protection

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VL: Checkout Address Validator

9.1

13 Reviews

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Address verification to prevent shipping and delivery failures Show more

Valider Address Validator Plus is an essential tool for e-commerce businesses seeking to streamline their shipping processes and enhance customer satisfaction. By validating addresses during checkout and on the Thank You page, this app helps prevent costly delivery errors caused by mistyped or incorrect addresses. The Plus plan offers real-time prompts, enabling customers to correct invalid entries before order fulfillment, thereby reducing refunds and re-shipments. Valider's features include customizable prompts that align with your store's branding and the ability to block undeliverable addresses, such as PO Boxes and certain military locations. It works seamlessly across all devices without any coding required, and supports express checkouts like Apple and Google Pay. With Valider, retailers can significantly minimize support tickets, protect revenue, and ensure a smoother shopping experience for their customers.

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Customizable prompts

Automatic address validation

Prevent undeliverable addresses

Mobile and desktop compatible

Supports express checkouts

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AfterShip Returns & Exchanges

$11-$239 / Month

9

1,226 Reviews

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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

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Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

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Upsell & Cross‑Sell SmartFlow

$5.95-$24.95 / Month

9.2

10 Reviews

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Boost sales with seamless Shopify upsells and personalized post-purchase offers. Show more

SmartFlow Upsell & Cross-Sell is a powerful app designed to enhance the post-purchase experience by seamlessly integrating upsells and cross-sells. Perfect for Shopify users, it offers an effortless setup with customizable designs and premade templates for quick deployment. The app features one-click upsells and robust analytics to track performance and optimize sales strategies. With A/B testing, personalized offers, and thank you page deals, it helps businesses reduce cart abandonment and drive repeat purchases. Its drag-and-drop builder and responsive templates make designing custom upsells simple and effective. Furthermore, SmartFlow leverages product and customer data to target offers for maximum impact, adding elements such as timers and variant pickers to enhance urgency. With its detailed analytics and flexible customization options, SmartFlow is an invaluable tool for businesses looking to improve customer satisfaction and elevate their sales strategy.

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Detailed analytics

Post-purchase upsells

A/b testing

One-click setup

Performance tracking

Drag & drop builder

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SelfDesk: Order Edit & Upsell

9.2

4 Reviews

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Effortlessly edit orders, upsell, and enhance customer satisfaction post-purchase. Show more

SelfDesk: Order Edit & Upsell is a powerful app designed to transform your order page into a dynamic revenue-generating tool. It empowers customers to easily make post-purchase edits to their orders, including adding new products, initiating refunds, and making payments, all of which contribute to a significant reduction in support tickets. This functionality not only saves time and resources for businesses but also enhances overall customer satisfaction by providing a smooth and flexible shopping experience. The app integrates secondary payments into orders seamlessly, though businesses using manual payment capture may need to handle these separately to ensure compliance. Key features include unlimited order edits, personalized product recommendations, automated refunds and payments, detailed event logs and analytics, and multi-language support. Together, these features help businesses unlock new revenue streams while maintaining high levels of customer service and compliance.

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Multi-language support

Product recommendations

Unlimited order edits

Auto-refunds and payments

Event logs & analytics

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ETP Sort Hide Shipping Rates

8.5

40 Reviews

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Streamline checkout with easy shipping customizations Show more

ETP Hide & Sort Shipping is a powerful app designed to help merchants better manage their shipping options, ensuring a smoother and more efficient checkout experience. This app allows businesses to hide unnecessary shipping methods, sort their available options for a more organized presentation, and rename shipping methods to align with their brand identity. Perfect for stores with complex shipping requirements, it simplifies the decision-making process for customers, making it easier for them to choose the best shipping method. By enhancing the clarity and organization of shipping options, the app significantly boosts customer satisfaction. ETP Hide & Sort Shipping enables a more streamlined checkout process, ultimately leading to improved efficiency and customer happiness. Whether you want to eliminate confusion or create a cohesive brand experience, this app provides the tools needed to tailor your shipping methods to meet specific store and customer needs.

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Hide shipping methods

Rename shipping options

Sort shipping options

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PayRules: Hide Payment Methods

$4.99 / Month

9.2

76 Reviews

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Hide COD, PayPal, Stripe, Bank Deposit or any payment methods Show more

PayRules: Hide Payment Methods is a powerful tool designed by KlinKode to streamline your e-commerce checkout process. This app allows you to customize the visibility of payment methods such as Cash on Delivery, PayPal, and others based on various conditions like cart total, customer type, or product category. By tailoring payment options, merchants can effectively reduce risks associated with unwanted chargebacks, account freezes, and additional shipping fees, which can often lead to significant losses. PayRules enhances the checkout experience by making it more relevant and convenient for both merchants and their customers. This leads to improved customer satisfaction and increased conversion rates, while also safeguarding your business from avoidable costs. Compatible with all Shopify plans including Shopify Plus, PayRules delivers flexible payment management solutions for businesses of all scales, from B2C to wholesale and B2B markets.

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Hide payment methods

Customize checkout

Conditional payments

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Jotform AI Chatbot & Live Chat

$39-$129 / Month

7.8

14 Reviews

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"Instant support with AI: Boost efficiency and customer satisfaction effortlessly." Show more

Jotform AI Chatbot & Live Chat is an innovative application designed to provide 24/7 customer support through AI-powered chatbots, enhancing both efficiency and customer satisfaction. The app automates customer inquiries, delivering instant and precise responses regarding orders, shipping, product details, and FAQs, all tailored automatically to your store's data. This ensures that the chatbot continuously improves its responses based on actual customer interactions. Before going live, you can test and fine-tune your chatbot to ensure optimal performance. Integrating seamlessly with platforms like Shopify, the app keeps all product and order details up to date without requiring any coding skills. Additionally, smart automation manages inquiries and guides purchases while providing personalized product recommendations. The app also supports omnichannel communication, handling chat, web, and phone interactions with human-like AI responses, and integrates custom workflows with tools such as Google Calendar and Slack to enhance operational efficiency.

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Shopify integration

Personalized assistance

Ai-powered chatbots

Custom workflows

Omnichannel support

Instant responses

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E‑stebdal Returns & Exchanges

8.7

11 Reviews

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E-stebdal: Automate returns, boost revenue, and enhance customer satisfaction. Show more

E-stebdal is a powerful app designed to transform how businesses manage product returns. By automating the return process, E-stebdal significantly reduces manual effort, allowing businesses to save time and improve operational efficiency. The app enhances customer satisfaction through seamless exchanges and flexible return options, ensuring a satisfying post-purchase experience. Data-driven insights offer merchants valuable knowledge to refine their return policies, leading to cost minimization and revenue retention. E-stebdal also provides smart upselling opportunities during returns, turning potential revenue losses into gains. With features like return status notifications, customers are kept informed, boosting loyalty and trust. Ideal for merchants facing challenges with inefficient return procedures, E-stebdal is a comprehensive solution to optimize business performance and customer relationships.

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Automate return processing

Seamless exchanges available

Return status notifications

Discounts for purchases

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Returbo: Returns & Exchanges

$1124-$479 / Month

9.2

68 Reviews

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Automatic returns, exchanges, and complaints! Show more

Returbo is a cutting-edge application designed to streamline the post-purchase experience for Shopify store owners. This powerful tool modernizes how returns, exchanges, and complaints are handled by providing customers with a digital return form for self-registration and generating return shipping slips automatically. Integrated directly into your website, Returbo allows for seamless operation, including automatic tracking and effortless management. The app also enhances communication by keeping customers informed through timely email notifications. Additional features such as the option to attach images and comments ensure a comprehensive approach to resolving customer issues. By facilitating an easy exchange process, Returbo not only boosts sales but also enhances customer satisfaction. Experience the simplicity of handling returns and exchanges on autopilot with Returbo.

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Email notifications

Automatic tracking

Self-registration

Autogenerated slips

Effortless management

Image & comments attachment

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Kraken Cart Drawer Cart Upsell

$11.99-$59.99 / Month

7.9

8 Reviews

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Customizable cart drawers that perfectly match your brand Show more

Kraken Cart-Drawer Upsell Pro revolutionizes your checkout process with a sleek, customizable slide cart. This app seamlessly integrates intelligent upsells, cross-sells, and engaging rewards directly into your cart, enhancing both the user experience and sales potential. With extensive design options, you can effortlessly align the cart’s appearance with your store’s branding, reinforcing brand consistency. Features like progress bars motivate customers to reach higher spending tiers, while one-click shipping protection adds an extra layer of security and convenience. Real-time cart updates ensure a smooth and simplified checkout experience, reducing cart abandonment rates and driving conversions. Kraken Cart-Drawer Upsell Pro is designed to offer a seamless, user-friendly interface that not only enhances customer satisfaction but also boosts your sales effortlessly.

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Shipping protection

Progress bars

Real-time cart updates

Customizable cart drawers

Smart upsells integration

Cross-sells capability

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StatusPro ‑ Order Status

$9-$99 / Month

8.8

61 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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Free Shipping Discounts ‑ SC

9.1

18 Reviews

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Offer shipping discounts to customers based on conditions. Show more

ETP Shipping Discounts is a powerful tool for merchants aiming to attract more customers by offering dynamic and customizable shipping rates. By integrating this app into their online store, merchants can effortlessly apply shipping discounts, making their business more appealing to shoppers and reducing the likelihood of cart abandonment. This user-friendly app not only enhances customer satisfaction and loyalty but also streamlines the process of managing discounts, freeing up valuable time for merchants. With its easy setup and management features, ETP Shipping Discounts facilitates a smoother shopping experience, ultimately boosting sales potential. Offering competitive and attractive shipping rates with this app can significantly transform the shopping experience, making it a vital asset for any merchant focused on growth and customer retention.

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Easy setup

Reduce cart abandonment

Customizable shipping discounts

Manage discounts effortlessly

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Assurify Shipping Protection

$9-$99 / Month

(3.9/5)

7 Reviews

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Manage Refund, Return or Replace easily with Assurify Show more

Assurify Shipping Insurance app streamlines your shipping protection process by eliminating the need for third-party insurers. Effortlessly set up within your store backend, the app features an integrated dashboard that allows you to easily configure and apply assurance fees directly to your customers’ carts. Simplified management panels ensure seamless handling of refund, replacement, or return requests, enhancing operational efficiency. By offsetting losses from lost, damaged, or returned items, the app helps boost revenue and elevate customer satisfaction. Users benefit from an intuitive and secure portal, enabling easy claims handling with one-click customer submissions. The Assurify Resolution Portal further enhances customer service by providing an efficient platform for issue reporting and resolution. With Assurify, enjoy peace of mind and streamlined shipping insurance management.

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Easy setup

Integrated dashboard

Return handling

Refund management

Assurance fee management

Replace requests

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Veil ‑ Hide Sold Variants

$4.99 / Month

8.7

14 Reviews

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Easily Hide out of stock or unavailable or specific variants Show more

Veil ‑ Hide Sold Variants is a powerful app designed to optimize your online store's product offerings by seamlessly hiding sold-out or unavailable variants, ensuring a clean and enticing shopping experience for your customers. With just a click, you can eliminate confusion and present only available product options, thereby increasing customer satisfaction and boosting sales. The app is user-friendly, allowing you to focus more on managing your business without worrying about outdated product displays. Veil's flexibility allows you to hide variants based on custom rules such as inventory levels or tags, giving you full control over your store's presentation. Whether you're using a custom theme or any other, Veil integrates effortlessly, enhancing both the functionality and aesthetics of your store. Elevate your customer’s shopping experience and streamline inventory management with Veil today.

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Hide sold-out variants

Custom rule-based hiding

Compatible with any theme

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Order Tracking Page Pro

$15-$150 / Month

9.1

2 Reviews

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Easily track orders with a customizable widget, enhancing customer satisfaction. Show more

Order Tracking Page Pro is a powerful tool designed for merchants to enhance customer satisfaction by embedding a customizable tracking widget directly on their storefront. This user-friendly app allows customers to easily check their order status using just their order number, eliminating the need for them to inquire directly. By reducing the volume of "Where is my order?" emails, merchants can save valuable time and focus on other aspects of their business. The app is theme-editor compatible, requiring no coding skills, which allows for seamless integration and customization to fit any brand’s aesthetic. With Order Tracking Page Pro, merchants enjoy fewer support tickets and an increased level of customer trust. Meanwhile, customers benefit from a simple and efficient self-service tracking experience, all within a branded environment that reflects the merchant's unique style. The app leverages Shopify's live tracking details, ensuring accurate and timely updates for every order.

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Shopify integration

Customizable widget

Real-time tracking

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Shopify Customer satisfaction apps

Related Categories

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Based on reviews

Showing 1 to 20 of 262 Apps

Parcel Panel Order Tracking

Aftersell Post Purchase Upsell

Address Validator AddressHero

S: Estimated Delivery Date ETA

Seel Worry‑Free Purchase

VL: Checkout Address Validator

AfterShip Returns & Exchanges

Upsell & Cross‑Sell SmartFlow

SelfDesk: Order Edit & Upsell

ETP Sort Hide Shipping Rates

PayRules: Hide Payment Methods

Jotform AI Chatbot & Live Chat

E‑stebdal Returns & Exchanges

Returbo: Returns & Exchanges

Kraken Cart Drawer Cart Upsell

StatusPro ‑ Order Status

Free Shipping Discounts ‑ SC

Assurify Shipping Protection

Veil ‑ Hide Sold Variants

Order Tracking Page Pro