Shopify Customer satisfaction apps 2025

Parcel Panel Order Tracking

$11-$479 / Month

9.6

1,899 Reviews

All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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Address Validator AddressHero

$9.99 / Month

9.4

218 Reviews

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Avoid incorrect addresses through automatic validation. Show more

AddressHero is a powerful tool designed to help merchants streamline their delivery processes and reduce costs by automatically validating delivery addresses. Leveraging the accuracy and reliability of Google Maps, this app ensures that packing stations, house numbers, and entire delivery addresses are correctly identified without any manual input. This not only increases customer satisfaction by minimizing delivery errors but also lowers operational expenses. AddressHero is quick to install, requiring just a few minutes, and offers seamless customization to fit your brand identity. It supports address validation at checkout for Shopify Plus, and is compatible with Express Checkouts like Apple Pay, Google Pay, and PayPal Express. With its lightning-fast loading times and optimized mobile user experience, AddressHero offers a hassle-free setup that requires no programming skills from the user.

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Customizable branding

Google maps integration

Mobile optimization

Instant setup

No programming required

Automatic validation

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S: Estimated Delivery Date ETA

$6.99-$29.99 / Month

9.4

354 Reviews

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Boost sales with ETA, estimated delivery time & shipping time Show more

Omega Estimated Delivery Date is a powerful app designed to enhance transparency and trust by providing customers with clear and precise delivery timelines. It lets online store owners showcase animated graphics of estimated shipping dates across various stages such as product pages, the cart, checkout, success page, and even order emails. By offering detailed information on dispatch, shipping, and delivery times, the app reduces customer support inquiries and fosters increased consumer trust and sales conversion rates. With the ability to customize delivery estimations based on shipping methods, zip codes, or countries, it caters to a wide range of logistic needs. Store owners can tailor the app to display estimated delivery dates for specific products, collections, or vendors while also accommodating cut-off times, holidays, and providing countdown timers for order deadlines. Omega Estimated Delivery Date also adapts to visitors' local time zones, ensuring customers receive accurate and relevant information regardless of their location.

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Countdown timer

Estimated delivery date

Holiday settings

Display timeline graphics

Animated shipping dates

Product/cart/checkout pages

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Aftersell Post Purchase Upsell

$34.99-$99.99 / Month

9

662 Reviews

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Lift AOV with 1-Click Checkout Upsells & Thank You Page Offers Show more

AfterSell Post Purchase Upsell is an innovative Shopify app designed to enhance your store's average order value by introducing seamless post-purchase upsells. This app allows customers to effortlessly accept additional offers immediately after their initial purchase with a single click, eliminating the need for re-entering payment information or navigating through checkout again. Beyond boosting sales, AfterSell enhances customer satisfaction by optimizing the thank you page with features such as reviews, FAQs, and cross-sells. For Shopify Plus users, there is an added advantage of upgrading the checkout page with compelling upsells and social proof elements. Additionally, merchants can trigger upsells based on specific criteria like product selections, cart value, or customer tags, ensuring personalized and relevant offers. The app also supports A/B testing, allowing users to identify and implement the most effective upsell strategies. Explore these features and more by booking a private demo on the AfterSell website.

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Thank you page customization

1-click checkout upsells

Order value optimization

Trigger-based upsells

Checkout page modifications

A/b testing offers

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Seel Worry‑Free Purchase

9.1

111 Reviews

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Add post-purchase guarantees for returns, shipping, and more Show more

Seel Post‑Purchase Guarantee is an innovative app designed to enhance customer satisfaction and boost conversions by offering risk-free shopping experiences. It allows businesses to integrate Return Assurance on Final Sale items, offering a safety net that encourages more confident purchases. Additionally, Seel includes Green Shipping Protection, which offsets carbon emissions and safeguards against costs from shipping mishaps like loss, damage, and delays. The app streamlines post-purchase solutions with a user-friendly interface that enables customers to resolve issues effortlessly and businesses to manage everything from a centralized dashboard. By addressing common post-purchase problems, Seel helps preserve customer relationships and encourages repeat business. This solution effectively reduces customer support inquiries and enhances brand loyalty by ensuring a smooth and reliable shopping journey.

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Issue resolution

Dashboard management

Return assurance

Green shipping

Post-purchase protection

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AfterShip Returns & Exchanges

$23-$239 / Month

8.8

1,231 Reviews

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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

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Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

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Upsell & Cross‑Sell SmartFlow

$5.95-$24.95 / Month

9.2

10 Reviews

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Boost sales with seamless Shopify upsells and personalized post-purchase offers. Show more

SmartFlow Upsell & Cross-Sell is a powerful app designed to enhance the post-purchase experience by seamlessly integrating upsells and cross-sells. Perfect for Shopify users, it offers an effortless setup with customizable designs and premade templates for quick deployment. The app features one-click upsells and robust analytics to track performance and optimize sales strategies. With A/B testing, personalized offers, and thank you page deals, it helps businesses reduce cart abandonment and drive repeat purchases. Its drag-and-drop builder and responsive templates make designing custom upsells simple and effective. Furthermore, SmartFlow leverages product and customer data to target offers for maximum impact, adding elements such as timers and variant pickers to enhance urgency. With its detailed analytics and flexible customization options, SmartFlow is an invaluable tool for businesses looking to improve customer satisfaction and elevate their sales strategy.

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Detailed analytics

Post-purchase upsells

A/b testing

One-click setup

Performance tracking

Drag & drop builder

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VL: Checkout Address Validator

9

2 Reviews

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Address verification to prevent shipping and delivery failures Show more

Valider Address Validator Plus is an essential tool for e-commerce businesses seeking to streamline their shipping processes and enhance customer satisfaction. By validating addresses during checkout and on the Thank You page, this app helps prevent costly delivery errors caused by mistyped or incorrect addresses. The Plus plan offers real-time prompts, enabling customers to correct invalid entries before order fulfillment, thereby reducing refunds and re-shipments. Valider's features include customizable prompts that align with your store's branding and the ability to block undeliverable addresses, such as PO Boxes and certain military locations. It works seamlessly across all devices without any coding required, and supports express checkouts like Apple and Google Pay. With Valider, retailers can significantly minimize support tickets, protect revenue, and ensure a smoother shopping experience for their customers.

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Customizable prompts

Automatic address validation

Prevent undeliverable addresses

Mobile and desktop compatible

Supports express checkouts

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PayRules: Hide Payment Methods

$4.99 / Month

9.2

66 Reviews

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Hide COD, PayPal, Stripe, Bank Deposit or any payment methods Show more

PayRules: Hide Payment Methods is a powerful tool designed by KlinKode to streamline your e-commerce checkout process. This app allows you to customize the visibility of payment methods such as Cash on Delivery, PayPal, and others based on various conditions like cart total, customer type, or product category. By tailoring payment options, merchants can effectively reduce risks associated with unwanted chargebacks, account freezes, and additional shipping fees, which can often lead to significant losses. PayRules enhances the checkout experience by making it more relevant and convenient for both merchants and their customers. This leads to improved customer satisfaction and increased conversion rates, while also safeguarding your business from avoidable costs. Compatible with all Shopify plans including Shopify Plus, PayRules delivers flexible payment management solutions for businesses of all scales, from B2C to wholesale and B2B markets.

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Hide payment methods

Customize checkout

Conditional payments

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Returbo: Returns & Exchanges

$29-$450 / Month

9.2

66 Reviews

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Automatic returns, exchanges, and complaints! Show more

Returbo is a cutting-edge application designed to streamline the post-purchase experience for Shopify store owners. This powerful tool modernizes how returns, exchanges, and complaints are handled by providing customers with a digital return form for self-registration and generating return shipping slips automatically. Integrated directly into your website, Returbo allows for seamless operation, including automatic tracking and effortless management. The app also enhances communication by keeping customers informed through timely email notifications. Additional features such as the option to attach images and comments ensure a comprehensive approach to resolving customer issues. By facilitating an easy exchange process, Returbo not only boosts sales but also enhances customer satisfaction. Experience the simplicity of handling returns and exchanges on autopilot with Returbo.

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Email notifications

Automatic tracking

Self-registration

Autogenerated slips

Effortless management

Image & comments attachment

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SelfDesk: Order Edit & Upsell

9.1

9 Reviews

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Effortlessly edit orders, upsell, and enhance customer satisfaction post-purchase. Show more

SelfDesk: Order Edit & Upsell is a powerful app designed to transform your order page into a dynamic revenue-generating tool. It empowers customers to easily make post-purchase edits to their orders, including adding new products, initiating refunds, and making payments, all of which contribute to a significant reduction in support tickets. This functionality not only saves time and resources for businesses but also enhances overall customer satisfaction by providing a smooth and flexible shopping experience. The app integrates secondary payments into orders seamlessly, though businesses using manual payment capture may need to handle these separately to ensure compliance. Key features include unlimited order edits, personalized product recommendations, automated refunds and payments, detailed event logs and analytics, and multi-language support. Together, these features help businesses unlock new revenue streams while maintaining high levels of customer service and compliance.

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Multi-language support

Product recommendations

Unlimited order edits

Auto-refunds and payments

Event logs & analytics

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Shippingbo

9

27 Reviews

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Connectez Shopify à Shippingbo pour une gestion logistique fluide et optimisée. Show more

Shippingbo is a free application designed to seamlessly connect your Shopify store with your Shippingbo account, offering a comprehensive logistics solution for e-commerce merchants. By integrating this app, you can fully leverage the capabilities of your Shopify storefront to meet the increasing demands of consumers for a high-quality post-purchase experience. Shippingbo guarantees speed, quality, and transparency in order processing, enhancing customer satisfaction. Through the official connector, you can unify and optimize your logistics by linking all your internal and external storage points to Shopify. The app automates the printing of shipping labels for over 120 carriers and keeps your inventory synchronized in real-time to prevent overselling and stockouts. Additionally, Shippingbo provides real-time updates to your customers about their order preparation status, ensuring they remain informed throughout the process.

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Order status updates

Unified logistics

Multi-carrier labels

Real-time stock

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Jotform AI Chatbot & Live Chat

$39-$129 / Month

8.4

8 Reviews

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"Instant support with AI: Boost efficiency and customer satisfaction effortlessly." Show more

Jotform AI Chatbot & Live Chat is an innovative application designed to provide 24/7 customer support through AI-powered chatbots, enhancing both efficiency and customer satisfaction. The app automates customer inquiries, delivering instant and precise responses regarding orders, shipping, product details, and FAQs, all tailored automatically to your store's data. This ensures that the chatbot continuously improves its responses based on actual customer interactions. Before going live, you can test and fine-tune your chatbot to ensure optimal performance. Integrating seamlessly with platforms like Shopify, the app keeps all product and order details up to date without requiring any coding skills. Additionally, smart automation manages inquiries and guides purchases while providing personalized product recommendations. The app also supports omnichannel communication, handling chat, web, and phone interactions with human-like AI responses, and integrates custom workflows with tools such as Google Calendar and Slack to enhance operational efficiency.

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Shopify integration

Personalized assistance

Ai-powered chatbots

Custom workflows

Omnichannel support

Instant responses

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ETP Sort Hide Shipping Rates

8.3

33 Reviews

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Streamline checkout with easy shipping customizations Show more

ETP Hide & Sort Shipping is a powerful app designed to help merchants better manage their shipping options, ensuring a smoother and more efficient checkout experience. This app allows businesses to hide unnecessary shipping methods, sort their available options for a more organized presentation, and rename shipping methods to align with their brand identity. Perfect for stores with complex shipping requirements, it simplifies the decision-making process for customers, making it easier for them to choose the best shipping method. By enhancing the clarity and organization of shipping options, the app significantly boosts customer satisfaction. ETP Hide & Sort Shipping enables a more streamlined checkout process, ultimately leading to improved efficiency and customer happiness. Whether you want to eliminate confusion or create a cohesive brand experience, this app provides the tools needed to tailor your shipping methods to meet specific store and customer needs.

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Hide shipping methods

Rename shipping options

Sort shipping options

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E‑stebdal Returns & Exchanges

9.1

7 Reviews

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E-stebdal: Automate returns, boost revenue, and enhance customer satisfaction. Show more

E-stebdal is a powerful app designed to transform how businesses manage product returns. By automating the return process, E-stebdal significantly reduces manual effort, allowing businesses to save time and improve operational efficiency. The app enhances customer satisfaction through seamless exchanges and flexible return options, ensuring a satisfying post-purchase experience. Data-driven insights offer merchants valuable knowledge to refine their return policies, leading to cost minimization and revenue retention. E-stebdal also provides smart upselling opportunities during returns, turning potential revenue losses into gains. With features like return status notifications, customers are kept informed, boosting loyalty and trust. Ideal for merchants facing challenges with inefficient return procedures, E-stebdal is a comprehensive solution to optimize business performance and customer relationships.

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Automate return processing

Seamless exchanges available

Return status notifications

Discounts for purchases

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SEA Post Purchase Survey App

9.1

89 Reviews

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Understand customers by attribution survey Show more

SEA Survey & Feedback App is a versatile tool designed to enhance customer engagement through comprehensive surveys and feedback collection. The app offers a wide array of customizable survey templates tailored for post-purchase analysis, customer satisfaction, and marketing attribution. Users can target specific groups by applying filters such as customer tags, visited pages, or products purchased, ensuring that surveys reach the most relevant audience. The app supports a variety of question types, from star ratings to short answers, allowing users to create dynamic and engaging questionnaires. With a centralized dashboard, users can manage all surveys efficiently, track responses in detail, and gain actionable insights to improve business strategies. Surveys can be distributed via any custom page, maximizing reach and improving customer response rates, ultimately elevating overall satisfaction. From capturing customer sentiments to quantifying insights, SEA Survey is ideal for businesses seeking to refine their engagement strategies through data-driven decisions.

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Customizable templates

Actionable insights

Detailed tracking

Targeted surveys

Dynamic questionnaires

Survey distribution

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Coco: AI WhatsApp Marketing

$59-$159 / Month

6.2

57 Reviews

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AI Chat on Whatsapp with Cart Recovery and Newsletters Show more

CoCo WhatsApp AI is a game-changing virtual assistant designed to elevate your sales and customer service on WhatsApp. By seamlessly integrating with your existing setup, CoCo automates the recovery of abandoned carts and sends customized messages to drive revenue growth. The app allows you to craft exclusive offers and personalized communications, boosting engagement and satisfaction. Installation is quick and hassle-free, requiring no coding skills, so you can start optimizing conversions in just one minute. CoCo also offers features like AI chat through a customizable chat bubble widget and supports sending marketing campaigns and newsletters to opted-in users. Additionally, you can review all conversations to refine your strategy, and CoCo ensures GDPR compliance to protect user privacy. Transform your marketing strategy today with CoCo and leverage the full potential of WhatsApp for business success.

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Gdpr compliant

Marketing campaigns

Cart recovery

Newsletters

Ai chat

Review conversations

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Rich Returns & Exchanges

$19-$199 / Month

6.1

80 Reviews

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Allow customers to process returns, exchanges, and refunds Show more

Rich Returns & Exchanges is a powerful app designed to streamline the returns and exchanges process, ultimately saving time and enhancing customer satisfaction. It offers a self-service, custom-branded returns portal that integrates seamlessly with your store, enabling customers to manage their returns and exchanges effortlessly. By suggesting exchanges over returns, this app helps recapture potential lost revenue. With the capability to generate prepaid return labels from over 50 carriers worldwide, the app ensures a smooth and efficient returns process. Automated email notifications keep customers informed at every stage, improving transparency and trust. Businesses can set up automated rules tailored to their return policy and exchange terms, and integrate easily with existing systems like ERP, IMS, CRM, and 3PL. Overall, Rich Returns & Exchanges simplifies returns management while keeping customers satisfied and informed.

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Automated return labels

Automated email notifications

Custom-branded portal

Integrates with systems

Custom return rules

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StatusPro ‑ Order Status

$9-$99 / Month

9.1

55 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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Tracktor Order Tracking

$4.99-$49.99 / Month

9.1

141 Reviews

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Track order lookup, add custom order statuses, and more! Show more

Tracktor Order Tracking is a powerful app designed to turn first-time buyers into repeat customers by enhancing their shopping experience and reducing your support overhead. It integrates with over 1,500 major carriers worldwide, providing seamless tracking for your packages. This app offers real-time visibility into the status and location of every item in transit, making it easier to manage your orders globally. Customizable settings allow you to design a branded tracking page that delights your customers while keeping them informed with timely email and SMS notifications. Tracktor reduces the volume of "Where Is My Order" (WISMO) inquiries by empowering customers with self-service tools and clear insights into their deliveries. Experience the ease of managing deliveries with an interactive 3D map offering detailed tracking insights. Boost customer satisfaction and sharpen your brand's support efficiency with Tracktor.

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Branded tracking page

Real-time tracking

Email/sms notifications

Custom statuses

Package lookup

Integrated carriers

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Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 249 Apps

Parcel Panel Order Tracking

Address Validator AddressHero

S: Estimated Delivery Date ETA

Aftersell Post Purchase Upsell

Seel Worry‑Free Purchase

AfterShip Returns & Exchanges

Upsell & Cross‑Sell SmartFlow

VL: Checkout Address Validator

PayRules: Hide Payment Methods

Returbo: Returns & Exchanges

SelfDesk: Order Edit & Upsell

Shippingbo

Jotform AI Chatbot & Live Chat

ETP Sort Hide Shipping Rates

E‑stebdal Returns & Exchanges

SEA Post Purchase Survey App

Coco: AI WhatsApp Marketing

Rich Returns & Exchanges

StatusPro ‑ Order Status

Tracktor Order Tracking