Shopify Customer satisfaction apps 2025

Parcel Panel Order Tracking

$11-$479 / Month

9.9

4,635 Reviews

All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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S: Estimated Delivery Date ETA

$6.99-$19.99 / Month

7.9

338 Reviews

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Boost sales with ETA, estimated delivery time & shipping time Show more

Omega Estimated Delivery Date is a powerful app designed to enhance transparency and trust by providing customers with clear and precise delivery timelines. It lets online store owners showcase animated graphics of estimated shipping dates across various stages such as product pages, the cart, checkout, success page, and even order emails. By offering detailed information on dispatch, shipping, and delivery times, the app reduces customer support inquiries and fosters increased consumer trust and sales conversion rates. With the ability to customize delivery estimations based on shipping methods, zip codes, or countries, it caters to a wide range of logistic needs. Store owners can tailor the app to display estimated delivery dates for specific products, collections, or vendors while also accommodating cut-off times, holidays, and providing countdown timers for order deadlines. Omega Estimated Delivery Date also adapts to visitors' local time zones, ensuring customers receive accurate and relevant information regardless of their location.

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Countdown timer

Estimated delivery date

Holiday settings

Display timeline graphics

Animated shipping dates

Product/cart/checkout pages

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AfterShip Returns & Exchanges

$23-$239 / Month

8.9

2,307 Reviews

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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

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Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

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AfterSell Post Purchase Upsell

$7.99-$29.99 / Month

8.5

733 Reviews

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Lift AOV with 1-Click Checkout Upsells & Thank You Page Offers Show more

AfterSell Post Purchase Upsell is an innovative Shopify app designed to enhance your store's average order value by introducing seamless post-purchase upsells. This app allows customers to effortlessly accept additional offers immediately after their initial purchase with a single click, eliminating the need for re-entering payment information or navigating through checkout again. Beyond boosting sales, AfterSell enhances customer satisfaction by optimizing the thank you page with features such as reviews, FAQs, and cross-sells. For Shopify Plus users, there is an added advantage of upgrading the checkout page with compelling upsells and social proof elements. Additionally, merchants can trigger upsells based on specific criteria like product selections, cart value, or customer tags, ensuring personalized and relevant offers. The app also supports A/B testing, allowing users to identify and implement the most effective upsell strategies. Explore these features and more by booking a private demo on the AfterSell website.

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Thank you page customization

1-click checkout upsells

Order value optimization

Trigger-based upsells

Checkout page modifications

A/b testing offers

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Tracktor Order Tracking

$8.99-$99 / Month

7.9

738 Reviews

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Track order lookup, add custom order statuses, and more! Show more

Tracktor Order Tracking is a powerful app designed to turn first-time buyers into repeat customers by enhancing their shopping experience and reducing your support overhead. It integrates with over 1,500 major carriers worldwide, providing seamless tracking for your packages. This app offers real-time visibility into the status and location of every item in transit, making it easier to manage your orders globally. Customizable settings allow you to design a branded tracking page that delights your customers while keeping them informed with timely email and SMS notifications. Tracktor reduces the volume of "Where Is My Order" (WISMO) inquiries by empowering customers with self-service tools and clear insights into their deliveries. Experience the ease of managing deliveries with an interactive 3D map offering detailed tracking insights. Boost customer satisfaction and sharpen your brand's support efficiency with Tracktor.

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Branded tracking page

Real-time tracking

Email/sms notifications

Custom statuses

Package lookup

Integrated carriers

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Pulse Commerce OMS

$499 / Month

7.8

1 Reviews

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Enterprise Order Management System & Inventory Platform Show more

Pulse Commerce OMS is an advanced order and inventory management platform designed to empower retailers with enterprise-level capabilities, regardless of their size. It offers a comprehensive, real-time view of orders, inventory, and fulfillment across all enterprise systems, ensuring seamless operations. Serving as the backbone of commerce technologies, it provides actionable analytics and business intelligence, enhancing decision-making across various sales channels and fulfillment centers. By modernizing operations, the app helps retailers outsmart competition, improve customer service, and increase profit margins while reducing operational complexities. Key features include distributed order management for faster processing, sophisticated SKU management, and fulfillment optimization through order splitting, partial shipments, and drop shipping. Additionally, it offers a 360-degree customer view from order capture to returns and integrates with PIM to streamline product catalog taxonomy and synchronize data across channels. With Pulse Commerce OMS, retailers can achieve greater efficiency, control, and a competitive edge in today's dynamic market.

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Returns management

Data synchronization

Status tracking

Drop shipping

Partial shipments

Order splitting

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SweetCheckout ‑ One Click Sell

$4.49 / Month

7.7

402 Reviews

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Pass Add To Cart direct to checkout! Buy Now button animation. Show more

SweetCheckout - One Click Sell is a powerful tool designed to streamline the checkout process, making it more user-friendly and efficient for both merchants and customers. By allowing customers to make direct payments and bypass the cart page, the app significantly reduces purchasing barriers. This seamless experience is ideal for merchants looking to decrease cart abandonment and boost conversion rates, thereby increasing potential sales and improving customer satisfaction. SweetCheckout is versatile and adaptable, suitable for any industry or store type, providing an optimized checkout experience that aims to enhance repeat business potential. With features like pre-set themes, attention-grabbing effects, and customization options, it offers a personalized checkout process. Installation and removal are straightforward, ensuring that your store's theme integrity remains intact, and it is fully optimized to be compatible with any Shopify store.

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Easy installation

Customizable themes

Direct payment

Checkout optimization

Buy now animation

Store theme compatibility

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Callexa NPS Feedback

7.8

4 Reviews

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Get valuable customer feedback with automated NPS surveys. Show more

Callexa NPS Feedback is a powerful tool designed to enhance your Shopify store’s customer experience through automated surveys. This app capitalizes on the Net Promoter Score system to gauge customer satisfaction by sending surveys shortly after an order is shipped. The feedback collected, including ratings and comments, is seamlessly integrated back into your Shopify order entries, making it easily accessible. Users can manage and analyze this data using the app’s intuitive dashboard, which offers detailed statistics and reporting functions to evaluate shop, service, and product quality. With Callexa, businesses can efficiently gather valuable customer insights, track improvements over time, and make informed decisions to boost customer loyalty. Whether you're aiming to refine your service or gain deeper insights into customer perception, Callexa provides the tools necessary for actionable, data-driven strategies.

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Feedback collection

Survey customization

Automated surveys

Dashboard statistics

Nps ratings sync

Order-based prompts

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Fast Conversion Bar

7.7

18 Reviews

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Fully-Customizable Promotional Topbar. Show Happy Customers. Show more

Fast Conversion Bar is a dynamic app designed to enhance your store's engagement by displaying a customizable promotional top bar. This integrative tool showcases social proof by highlighting the satisfaction of existing customers, effectively building trust and encouraging potential buyers to make a purchase. Its easy customization options allow you to tailor the bar to fit seamlessly with your store’s unique aesthetic, offering predefined color schemes, numerous fonts, and even custom CSS options for a personalized touch. By clearly demonstrating your brand's reliability and popularity to new visitors, the Fast Conversion Bar serves as a powerful conversion booster. Instill confidence in your audience with this straightforward yet impactful solution, reinforcing the idea that your brand is trusted and celebrated by many. Deploy the Fast Conversion Bar to effortlessly enhance your brand’s credibility and increase your conversion rates.

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Boosts conversion rate

Custom css support

Customizable top bar

Displays social proof

Predefined color options

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UserLoop Post Purchase Surveys

$29 / Month

7.8

25 Reviews

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Learn what your customers want, and where they're coming from. Show more

UserLoop Post Purchase Surveys is a comprehensive app designed to enhance your store's customer insights and engagement. The app allows you to deploy surveys at various points in the customer journey, including checkout, cart abandonment, and post-delivery, to uncover customer preferences and origins. With advanced AI capabilities, UserLoop assists in crafting effective survey questions and provides in-depth analysis of customer responses. The app can automatically translate surveys into over 100 languages, broadening your reach and accessibility. It aids in identifying high-value customer segments, offering strategies for improving product offerings, and tracking overall customer satisfaction. Additionally, UserLoop supports checkout extensibility for seamless integration, and encourages survey participation by offering discount codes and gift cards. Export your data effortlessly to CSV for further analysis and gain actionable insights to fuel business growth.

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Multi-language support

Customer satisfaction tracking

Csv export

Email surveys

Checkout surveys

Ai question writing

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Rich Returns & Exchanges

$19-$199 / Month

7.7

76 Reviews

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Allow customers to process returns, exchanges, and refunds Show more

Rich Returns & Exchanges is a powerful app designed to streamline the returns and exchanges process, ultimately saving time and enhancing customer satisfaction. It offers a self-service, custom-branded returns portal that integrates seamlessly with your store, enabling customers to manage their returns and exchanges effortlessly. By suggesting exchanges over returns, this app helps recapture potential lost revenue. With the capability to generate prepaid return labels from over 50 carriers worldwide, the app ensures a smooth and efficient returns process. Automated email notifications keep customers informed at every stage, improving transparency and trust. Businesses can set up automated rules tailored to their return policy and exchange terms, and integrate easily with existing systems like ERP, IMS, CRM, and 3PL. Overall, Rich Returns & Exchanges simplifies returns management while keeping customers satisfied and informed.

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Automated return labels

Automated email notifications

Custom-branded portal

Integrates with systems

Custom return rules

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Product Samples

$12 / Month

7.9

57 Reviews

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Allow customer try samples before buy! Show more

Product Samples is an innovative app designed to enhance your customer experience by allowing them to order product samples from your store at no cost or a reduced price. This feature is strategically crafted to increase sales, expand your average order size, and reduce product returns. By offering samples, you provide an opportunity for customers to confirm that your products align with their expectations and meet your quality standards. This reinforces customer confidence and fosters long-term loyalty. Additionally, Product Samples provides detailed metrics, enabling you to track and evaluate the impact of samples on your overall sales strategy. Embrace this simple yet effective tool to deliver ultimate customer satisfaction and ensure every purchase is a sound investment.

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Increase sales

Reduce returns

Order samples

Free or discounted

Enhance satisfaction

Check quality

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OT : Easy Order Editing

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Streamline order changes with real-time editing tools Show more

OT: Easy Order Editing, also known as OrderTweak, is an innovative app designed to optimize your Shopify store's efficiency by allowing seamless post-checkout adjustments to orders and shipping details. Tailored for small and medium-sized enterprises (SMEs), this app helps reduce cart abandonment and enhances customer satisfaction by allowing effortless updates directly from your Shopify dashboard. By integrating smoothly into your existing processes, OrderTweak provides a simple yet powerful solution for improving your store's operational efficiency and customer service. This app empowers businesses to stay agile and responsive in today's fast-paced market environment. With OrderTweak, anticipate fewer customer complaints and increased flexibility in order management, making it a valuable addition to any Shopify store focused on customer-centric service.

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Reduce cart abandonment

Shipping updates

Real-time editing

Order adjustments

Post-checkout edits

Flexible management

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CustomShip

7.5

36 Reviews

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Take control of your shipping costs

Custom shipping rates

Promotional shipping rates

Product-based rates

Zone-specific rates

Collection-based rates

Adjustable based on needs

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StatusPro ‑ Order Status

$9-$99 / Month

7.9

29 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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Fastify: Load your shop faster

$4.95 / Month

7.8

5 Reviews

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Make your shop load faster by preloading Show more

Fastify is an innovative app designed to supercharge your online store's performance with lightning-fast load times. Ideal for retailers of all sizes, from startups to established enterprises, Fastify employs advanced preloading techniques to ensure a seamless shopping experience. By anticipating user navigation, it delivers a smooth and responsive browsing journey that enhances customer satisfaction and drives higher conversion rates. The app's adaptive optimization targets high-traffic content, ensuring your most important pages load quickly and efficiently. Additionally, Fastify contributes to improved SEO by boosting your site's search engine rankings through enhanced page performance. Elevate your online business with Fastify and set a new standard for speed and efficiency in eCommerce.

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Smart preloading

Adaptive optimization

Improved seo

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Metrobi Local Delivery Planner

7.8

2 Reviews

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Plan & offer local delivery with in-house or on-demand drivers

Real-time tracking

Proof of delivery

Route optimization

Route planner

Receiver notifications

Delivery photos

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Returbo

$150-$450 / Month

7.9

29 Reviews

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Automatic returns, exchanges, and complaints! Show more

Returbo is a cutting-edge application designed to streamline the post-purchase experience for Shopify store owners. This powerful tool modernizes how returns, exchanges, and complaints are handled by providing customers with a digital return form for self-registration and generating return shipping slips automatically. Integrated directly into your website, Returbo allows for seamless operation, including automatic tracking and effortless management. The app also enhances communication by keeping customers informed through timely email notifications. Additional features such as the option to attach images and comments ensure a comprehensive approach to resolving customer issues. By facilitating an easy exchange process, Returbo not only boosts sales but also enhances customer satisfaction. Experience the simplicity of handling returns and exchanges on autopilot with Returbo.

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Email notifications

Automatic tracking

Self-registration

Autogenerated slips

Effortless management

Image & comments attachment

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Swatch Specialist

$14.99 / Month

7.8

2 Reviews

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Display the available sizes on home/listing page instantly Show more

Swatch Specialist is an innovative app designed to enhance the shopping experience by displaying product variant swatches directly on the collection page. This feature allows customers to easily explore different product options without navigating away from the initial page, increasing convenience and satisfaction. By showcasing all variant swatches upfront, shoppers can quickly make informed decisions, ultimately boosting sales and conversions for retailers. The app offers customizable color swatches to align with a store’s aesthetic, ensuring seamless integration. With a user-friendly interface, Swatch Specialist makes it simple for both store owners and customers to navigate the collection effortlessly. This app is a must-have tool for e-commerce businesses looking to streamline the shopping process and improve the overall customer experience.

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Increase conversions

User-friendly interface

Display sizes

Variant swatches

Display colors

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Qe: Frequently Bought Together

$2 / Month

7.8

2 Reviews

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Delight Customers with Ultimate Frequently Bought Together Show more

"Qe: Frequently Bought Together" is a powerful tool designed to enhance your online store's performance by boosting sales and improving customer satisfaction. This app leverages advanced AI to provide smart product pairings, helping you increase cart value through personalized recommendations. Effortlessly unlock upsell opportunities and drive revenue with its intuitive approach to cross-selling and upselling. The app's seamless integration means you can quickly sync it with your store and begin seeing results without any coding required. Customize dashboards and tailor promotions to align perfectly with your brand, ensuring a unique shopping experience for your customers. Additionally, with performance analytics, you can track success and continuously optimize your strategies for sustained growth. Elevate your store's potential with "Frequently Bought Together" and see customer loyalty soar.

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Customizable offers

Seamless integration

Ai-powered recommendations

One-click upsells

Performance analytics

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Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 195 Apps

Parcel Panel Order Tracking

S: Estimated Delivery Date ETA

AfterShip Returns & Exchanges

AfterSell Post Purchase Upsell

Tracktor Order Tracking

Pulse Commerce OMS

SweetCheckout ‑ One Click Sell

Callexa NPS Feedback

Fast Conversion Bar

UserLoop Post Purchase Surveys

Rich Returns & Exchanges

Product Samples

OT : Easy Order Editing

CustomShip

StatusPro ‑ Order Status

Fastify: Load your shop faster

Metrobi Local Delivery Planner

Returbo

Swatch Specialist

Qe: Frequently Bought Together