Shopify Customer satisfaction apps 2025

Parcel Panel Order Tracking

$11-$479 / Month

9.7

5,179 Reviews

All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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AfterSell Post Purchase Upsell

$34.99-$99.99 / Month

8.9

1,048 Reviews

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Lift AOV with 1-Click Checkout Upsells & Thank You Page Offers Show more

AfterSell Post Purchase Upsell is an innovative Shopify app designed to enhance your store's average order value by introducing seamless post-purchase upsells. This app allows customers to effortlessly accept additional offers immediately after their initial purchase with a single click, eliminating the need for re-entering payment information or navigating through checkout again. Beyond boosting sales, AfterSell enhances customer satisfaction by optimizing the thank you page with features such as reviews, FAQs, and cross-sells. For Shopify Plus users, there is an added advantage of upgrading the checkout page with compelling upsells and social proof elements. Additionally, merchants can trigger upsells based on specific criteria like product selections, cart value, or customer tags, ensuring personalized and relevant offers. The app also supports A/B testing, allowing users to identify and implement the most effective upsell strategies. Explore these features and more by booking a private demo on the AfterSell website.

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Thank you page customization

1-click checkout upsells

Order value optimization

Trigger-based upsells

Checkout page modifications

A/b testing offers

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S: Estimated Delivery Date ETA

$6.99-$29.99 / Month

9.4

384 Reviews

Unlock Deals 20% off

Boost sales with ETA, estimated delivery time & shipping time Show more

Omega Estimated Delivery Date is a powerful app designed to enhance transparency and trust by providing customers with clear and precise delivery timelines. It lets online store owners showcase animated graphics of estimated shipping dates across various stages such as product pages, the cart, checkout, success page, and even order emails. By offering detailed information on dispatch, shipping, and delivery times, the app reduces customer support inquiries and fosters increased consumer trust and sales conversion rates. With the ability to customize delivery estimations based on shipping methods, zip codes, or countries, it caters to a wide range of logistic needs. Store owners can tailor the app to display estimated delivery dates for specific products, collections, or vendors while also accommodating cut-off times, holidays, and providing countdown timers for order deadlines. Omega Estimated Delivery Date also adapts to visitors' local time zones, ensuring customers receive accurate and relevant information regardless of their location.

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Countdown timer

Estimated delivery date

Holiday settings

Display timeline graphics

Animated shipping dates

Product/cart/checkout pages

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Address Validator AddressHero

9.1

60 Reviews

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Avoid incorrect addresses through automatic validation. Show more

AddressHero is a powerful tool designed to help merchants streamline their delivery processes and reduce costs by automatically validating delivery addresses. Leveraging the accuracy and reliability of Google Maps, this app ensures that packing stations, house numbers, and entire delivery addresses are correctly identified without any manual input. This not only increases customer satisfaction by minimizing delivery errors but also lowers operational expenses. AddressHero is quick to install, requiring just a few minutes, and offers seamless customization to fit your brand identity. It supports address validation at checkout for Shopify Plus, and is compatible with Express Checkouts like Apple Pay, Google Pay, and PayPal Express. With its lightning-fast loading times and optimized mobile user experience, AddressHero offers a hassle-free setup that requires no programming skills from the user.

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Customizable branding

Google maps integration

Mobile optimization

Instant setup

No programming required

Automatic validation

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Seel Worry‑Free Purchase

8.9

75 Reviews

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Add post-purchase guarantees for returns, shipping, and more Show more

Seel Post‑Purchase Guarantee is an innovative app designed to enhance customer satisfaction and boost conversions by offering risk-free shopping experiences. It allows businesses to integrate Return Assurance on Final Sale items, offering a safety net that encourages more confident purchases. Additionally, Seel includes Green Shipping Protection, which offsets carbon emissions and safeguards against costs from shipping mishaps like loss, damage, and delays. The app streamlines post-purchase solutions with a user-friendly interface that enables customers to resolve issues effortlessly and businesses to manage everything from a centralized dashboard. By addressing common post-purchase problems, Seel helps preserve customer relationships and encourages repeat business. This solution effectively reduces customer support inquiries and enhances brand loyalty by ensuring a smooth and reliable shopping journey.

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Issue resolution

Dashboard management

Return assurance

Green shipping

Post-purchase protection

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AfterShip Returns & Exchanges

$23-$239 / Month

8.9

2,429 Reviews

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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

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Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

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ETP Sort Hide Shipping Rates

$4.99 / Month

9.2

24 Reviews

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Streamline checkout with easy shipping customizations Show more

ETP Hide & Sort Shipping is a powerful app designed to help merchants better manage their shipping options, ensuring a smoother and more efficient checkout experience. This app allows businesses to hide unnecessary shipping methods, sort their available options for a more organized presentation, and rename shipping methods to align with their brand identity. Perfect for stores with complex shipping requirements, it simplifies the decision-making process for customers, making it easier for them to choose the best shipping method. By enhancing the clarity and organization of shipping options, the app significantly boosts customer satisfaction. ETP Hide & Sort Shipping enables a more streamlined checkout process, ultimately leading to improved efficiency and customer happiness. Whether you want to eliminate confusion or create a cohesive brand experience, this app provides the tools needed to tailor your shipping methods to meet specific store and customer needs.

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Hide shipping methods

Rename shipping options

Sort shipping options

Install App

Returbo: Returns & Exchanges

$29-$450 / Month

9.2

57 Reviews

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Automatic returns, exchanges, and complaints! Show more

Returbo is a cutting-edge application designed to streamline the post-purchase experience for Shopify store owners. This powerful tool modernizes how returns, exchanges, and complaints are handled by providing customers with a digital return form for self-registration and generating return shipping slips automatically. Integrated directly into your website, Returbo allows for seamless operation, including automatic tracking and effortless management. The app also enhances communication by keeping customers informed through timely email notifications. Additional features such as the option to attach images and comments ensure a comprehensive approach to resolving customer issues. By facilitating an easy exchange process, Returbo not only boosts sales but also enhances customer satisfaction. Experience the simplicity of handling returns and exchanges on autopilot with Returbo.

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Email notifications

Automatic tracking

Self-registration

Autogenerated slips

Effortless management

Image & comments attachment

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StatusPro ‑ Order Status

$9-$99 / Month

9.2

57 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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Octolize Shipping Discounts

$4.99 / Month

9.2

21 Reviews

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Auto-apply shipping discounts based on rules and conditions Show more

Octolize Shipping Discounts is a versatile app designed to give you full control over the shipping discounts in your store. It allows you to set up flexible rules and combine multiple AND/OR conditions to automatically apply customized shipping discounts at checkout under specific circumstances. With this app, you can reward loyal customers, offer free shipping, percentage-based discounts, or fixed-amount shipping discounts to boost sales and reduce cart abandonment. By streamlining your shipping strategy, you can enhance customer satisfaction and improve your conversion rates. The app features auto-application of discounts, new shipping rates, and multiple combinable rules with 15 triggering conditions based on cart total amount, order weight, quantity, and address. Easy to set up and integrated seamlessly with your store, Octolize Shipping Discounts enables you to reduce shipping rates for specific products, collections, shipping methods, and countries with a user-friendly interface.

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Seamless integration

Percentage or fixed discounts

User-friendly interface

Specific product discounts

Auto-apply discounts

Multiple rule conditions

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Coco: AI WhatsApp Marketing

$59-$159 / Month

7.5

58 Reviews

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AI Chat on Whatsapp with Cart Recovery and Newsletters Show more

CoCo WhatsApp AI is a game-changing virtual assistant designed to elevate your sales and customer service on WhatsApp. By seamlessly integrating with your existing setup, CoCo automates the recovery of abandoned carts and sends customized messages to drive revenue growth. The app allows you to craft exclusive offers and personalized communications, boosting engagement and satisfaction. Installation is quick and hassle-free, requiring no coding skills, so you can start optimizing conversions in just one minute. CoCo also offers features like AI chat through a customizable chat bubble widget and supports sending marketing campaigns and newsletters to opted-in users. Additionally, you can review all conversations to refine your strategy, and CoCo ensures GDPR compliance to protect user privacy. Transform your marketing strategy today with CoCo and leverage the full potential of WhatsApp for business success.

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Gdpr compliant

Marketing campaigns

Cart recovery

Newsletters

Ai chat

Review conversations

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SEA Post Purchase Survey App

9.1

13 Reviews

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Understand customers by attribution survey Show more

SEA Survey & Feedback App is a versatile tool designed to enhance customer engagement through comprehensive surveys and feedback collection. The app offers a wide array of customizable survey templates tailored for post-purchase analysis, customer satisfaction, and marketing attribution. Users can target specific groups by applying filters such as customer tags, visited pages, or products purchased, ensuring that surveys reach the most relevant audience. The app supports a variety of question types, from star ratings to short answers, allowing users to create dynamic and engaging questionnaires. With a centralized dashboard, users can manage all surveys efficiently, track responses in detail, and gain actionable insights to improve business strategies. Surveys can be distributed via any custom page, maximizing reach and improving customer response rates, ultimately elevating overall satisfaction. From capturing customer sentiments to quantifying insights, SEA Survey is ideal for businesses seeking to refine their engagement strategies through data-driven decisions.

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Customizable templates

Actionable insights

Detailed tracking

Targeted surveys

Dynamic questionnaires

Survey distribution

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Rich Returns & Exchanges

$19-$199 / Month

9.1

92 Reviews

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Allow customers to process returns, exchanges, and refunds Show more

Rich Returns & Exchanges is a powerful app designed to streamline the returns and exchanges process, ultimately saving time and enhancing customer satisfaction. It offers a self-service, custom-branded returns portal that integrates seamlessly with your store, enabling customers to manage their returns and exchanges effortlessly. By suggesting exchanges over returns, this app helps recapture potential lost revenue. With the capability to generate prepaid return labels from over 50 carriers worldwide, the app ensures a smooth and efficient returns process. Automated email notifications keep customers informed at every stage, improving transparency and trust. Businesses can set up automated rules tailored to their return policy and exchange terms, and integrate easily with existing systems like ERP, IMS, CRM, and 3PL. Overall, Rich Returns & Exchanges simplifies returns management while keeping customers satisfied and informed.

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Automated return labels

Automated email notifications

Custom-branded portal

Integrates with systems

Custom return rules

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Review Collect by Scaly

9.1

18 Reviews

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Boost Your Reviews on Trustpilot & Google! STOP Bad Review Show more

Review Collect by Scaly is an innovative app designed to enhance customer feedback for your Shopify store using a pioneering SMS-based approach. By engaging customers directly after their purchase, the app significantly increases the rate of responses, allowing for a richer collection of reviews. With features that enable proactive management of negative feedback, it helps maintain and even improve customer satisfaction. The app's multiplatform capability ensures your store's enhanced presence on review sites like Trustpilot and Google, ultimately boosting overall ratings and visibility. Its user-friendly interface allows for personalized review collection, accommodating various methods such as automated and custom SMS requests, email, and more. Additionally, it offers display options for reviews, such as star ratings and testimonials, contributing to improved SEO and Google Quality Scores by featuring authentic customer reviews. Smart review routing redirects feedback below 5 stars, helping protect your brand's reputation.

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Seo boost

Review automations

Display options

Post-purchase sms

Smart review routing

Multiplatform integration

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Kraken Cart Drawer Cart Upsell

9.1

5 Reviews

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Customizable cart drawers that perfectly match your brand Show more

Kraken Cart-Drawer Upsell Pro revolutionizes your checkout process with a sleek, customizable slide cart. This app seamlessly integrates intelligent upsells, cross-sells, and engaging rewards directly into your cart, enhancing both the user experience and sales potential. With extensive design options, you can effortlessly align the cart’s appearance with your store’s branding, reinforcing brand consistency. Features like progress bars motivate customers to reach higher spending tiers, while one-click shipping protection adds an extra layer of security and convenience. Real-time cart updates ensure a smooth and simplified checkout experience, reducing cart abandonment rates and driving conversions. Kraken Cart-Drawer Upsell Pro is designed to offer a seamless, user-friendly interface that not only enhances customer satisfaction but also boosts your sales effortlessly.

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Shipping protection

Progress bars

Real-time cart updates

Customizable cart drawers

Smart upsells integration

Cross-sells capability

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Boosty Cart Drawer Cart Upsell

$7.99-$25.99 / Month

7.3

8 Reviews

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Boost Sales with Smart Cart: Upsells, Rewards, and Free Gifts! Show more

Boosty Cart Drawer Cart Upsell is an innovative app designed to enhance your e-commerce store's checkout process while boosting your Average Order Value (AOV). This powerful tool allows you to create a visually appealing, slide-out cart that integrates smoothly with your site's design, ensuring a seamless shopping experience. With a suite of features focused on customer satisfaction, Boosty Cart enables upselling and cross-selling through product recommendations, helping you maximize revenue effortlessly. The app is equipped with a sticky cart button to improve cart visibility and decrease cart abandonment, alongside features like a free shipping progressive bar and cart countdown timer to incentivize purchases. It also offers add-on options such as shipping insurance, giving customers the flexibility to tailor their checkout experience. Whether accessed on desktop or mobile, Boosty Cart makes every interaction a potential opportunity for growth, refining the checkout journey from start to finish.

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Free shipping bar

Sticky cart button

Add-on options

Free gifts

Slide cart

Upsell recommendations

Install App

Product Samples by Luke

$12 / Month

9.1

63 Reviews

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Allow customer try samples before buy! Show more

Product Samples is an innovative app designed to enhance your customer experience by allowing them to order product samples from your store at no cost or a reduced price. This feature is strategically crafted to increase sales, expand your average order size, and reduce product returns. By offering samples, you provide an opportunity for customers to confirm that your products align with their expectations and meet your quality standards. This reinforces customer confidence and fosters long-term loyalty. Additionally, Product Samples provides detailed metrics, enabling you to track and evaluate the impact of samples on your overall sales strategy. Embrace this simple yet effective tool to deliver ultimate customer satisfaction and ensure every purchase is a sound investment.

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Increase sales

Reduce returns

Order samples

Free or discounted

Enhance satisfaction

Check quality

Install App

SmartFlow Upsell & Cross‑Sell

$5.95-$24.95 / Month

9.1

3 Reviews

Claim Offer

Boost sales with seamless Shopify upsells and personalized post-purchase offers. Show more

SmartFlow Upsell & Cross-Sell is a powerful app designed to enhance the post-purchase experience by seamlessly integrating upsells and cross-sells. Perfect for Shopify users, it offers an effortless setup with customizable designs and premade templates for quick deployment. The app features one-click upsells and robust analytics to track performance and optimize sales strategies. With A/B testing, personalized offers, and thank you page deals, it helps businesses reduce cart abandonment and drive repeat purchases. Its drag-and-drop builder and responsive templates make designing custom upsells simple and effective. Furthermore, SmartFlow leverages product and customer data to target offers for maximum impact, adding elements such as timers and variant pickers to enhance urgency. With its detailed analytics and flexible customization options, SmartFlow is an invaluable tool for businesses looking to improve customer satisfaction and elevate their sales strategy.

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Detailed analytics

Post-purchase upsells

A/b testing

One-click setup

Performance tracking

Drag & drop builder

Install App

PayRules: Hide Payment Methods

$4.99 / Month

8.1

54 Reviews

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Hide COD, PayPal, Stripe, Bank Deposit or any payment methods Show more

PayRules: Hide Payment Methods is a powerful tool designed by KlinKode to streamline your e-commerce checkout process. This app allows you to customize the visibility of payment methods such as Cash on Delivery, PayPal, and others based on various conditions like cart total, customer type, or product category. By tailoring payment options, merchants can effectively reduce risks associated with unwanted chargebacks, account freezes, and additional shipping fees, which can often lead to significant losses. PayRules enhances the checkout experience by making it more relevant and convenient for both merchants and their customers. This leads to improved customer satisfaction and increased conversion rates, while also safeguarding your business from avoidable costs. Compatible with all Shopify plans including Shopify Plus, PayRules delivers flexible payment management solutions for businesses of all scales, from B2C to wholesale and B2B markets.

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Hide payment methods

Customize checkout

Conditional payments

Install App

SelfDesk: Order Edit & Upsell

$9.99-$49.99 / Month

9.1

2 Reviews

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Effortlessly edit orders, upsell, and enhance customer satisfaction post-purchase. Show more

SelfDesk: Order Edit & Upsell is a powerful app designed to transform your order page into a dynamic revenue-generating tool. It empowers customers to easily make post-purchase edits to their orders, including adding new products, initiating refunds, and making payments, all of which contribute to a significant reduction in support tickets. This functionality not only saves time and resources for businesses but also enhances overall customer satisfaction by providing a smooth and flexible shopping experience. The app integrates secondary payments into orders seamlessly, though businesses using manual payment capture may need to handle these separately to ensure compliance. Key features include unlimited order edits, personalized product recommendations, automated refunds and payments, detailed event logs and analytics, and multi-language support. Together, these features help businesses unlock new revenue streams while maintaining high levels of customer service and compliance.

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Multi-language support

Product recommendations

Unlimited order edits

Auto-refunds and payments

Event logs & analytics

Install App

Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 221 Apps

Parcel Panel Order Tracking

AfterSell Post Purchase Upsell

S: Estimated Delivery Date ETA

Address Validator AddressHero

Seel Worry‑Free Purchase

AfterShip Returns & Exchanges

ETP Sort Hide Shipping Rates

Returbo: Returns & Exchanges

StatusPro ‑ Order Status

Octolize Shipping Discounts

Coco: AI WhatsApp Marketing

SEA Post Purchase Survey App

Rich Returns & Exchanges

Review Collect by Scaly

Kraken Cart Drawer Cart Upsell

Boosty Cart Drawer Cart Upsell

Product Samples by Luke

SmartFlow Upsell & Cross‑Sell

PayRules: Hide Payment Methods

SelfDesk: Order Edit & Upsell