ParcelWILL makes order tracking clear, reliable, and easy for both customers and merchants. The app integrates seamlessly with Shopify, reduces customer questions, and saves a lot of time. The interface is intuitive and professional. The customer support is excellent. My experience with Jane has been especially positive: she is responsive, helpful, and very professional. This level of support really builds trust and makes ParcelWILL a solution I’m confident using long term.

Zessa did an excellent job providing professional support. Thank you. The app works great at this moment.

I had a quick question and I also got a quick and easy response back withing 2 minutes from Donna. Great customer service!

Love it so far. The Track Your Order option is a game changer for our store. Easy to set up, clean interface, and customers can find tracking fast. Exactly what we wanted.

Unreliable app... Didn't update the tracking links correctly for all orders. My customers saw the tracking link from China. Don't recommend

The app does what it's supposed to do - in-house tracking with a lot of useful features. Very responsive team via live chat (less than 3 minutes response time every time)

Toller Support. Man bekommt sofort Hilfe. Bisher konnten alle Anfragen schnell und einfach gelöst werden.

Thanks Kath for supporitng immediately on the issue raised on the app. She resolved it immediately with soft spoken skill,,,,,,,,,,,,,,,,,,,,,,,Thanks Kath

Parcel Panel has significantly improved how we communicate order progress with our customers. The tracking experience is clean, modern, and easy to follow, which has noticeably reduced delivery-related enquiries. The ability to customise pre-dispatch shipment statuses has been especially valuable for a business like ours that handles production in-house. It allows us to clearly show each stage of the process and set accurate expectations before a parcel even leaves our workshop. Setup was straightforward, the Shopify integration works reliably, and the overall app feels well thought-out rather than bolted together. Support has been outstanding Jane in particular has been amazing, always quick to respond, helpful, and genuinely invested in making sure everything works smoothly for us whenever we’ve needed assistance. Highly recommended for any e-commerce business looking for a more professional post-purchase experience and better customer transparency.

ParcelPanel offers excellent customer service with fast and responsive support whenever we need help. The features are well-rounded and reliable, covering everything we need for order tracking. Customization options are flexible, making it easy to match our brand and workflow. Highly recommended for stores that care about post-purchase experience.