Kath has done a fantastic job answering all of my questions, and helping me get my tracking page set up for my store. Thank you!

Excellente application ! Très simple à installer et à utiliser. L’intégration avec ma boutique Shopify s’est faite rapidement, et mes clients peuvent maintenant suivre leurs colis facilement. Le support client, en particulier Jessica, est rapide, professionnel et très réactif. Merci pour votre aide et votre patience, je recommande vivement !

Great support from a real person! Very quick answers and everything resolved. The only thing I am still waiting for in this app is to add the common European last-mile delivery carriers to the track and trace page. This is more clear for the customer to know with who their package has been shipped. Once this is added to the features (which they promised will come), I will change my review to 5 stars.

This app works very nicely and create good confidence for clients , amazing team with fast support :)

Very good, the support (Donna) helped me to fix my problem very quickly; Great app, very useful thnx!

Chat support responded incredibly quick. Donna was exceptionally efficient in handling our requests and very friendly throughout the process. The customer service was top-notch. We’re very happy so far and look forward to continuing to learn their platform.

Amazing customer support. Got one of the faster replies ever and helped me fix and understand my issue.

Currently, this app completely solves my order tracking issues. The interface is simple and very easy to use.

We have been using the app for a few weeks now and finding it generally a very useful tool. I had to persevere with Customer service to get them to hear my issue - some tracking numbers not pulling first-mile tracking info -but once they understood they were very helpful and fixed my issue quickly and efficiently.

Absolutely outstanding support experience. I’ve rarely come across such a combination of kindness, professionalism, and lightning-fast responses. It truly felt like someone on the other end genuinely cared, not just about solving the issue, but about making the entire experience smooth and reassuring. The attention to detail and the human warmth behind every reply made all the difference. It’s not every day you encounter support that leaves you smiling. Thank you!

Amazing app. Best support, great features, easy to integrate. Very accomodating support. Donna from the support team is amazing.

Excelente aplicación, fácil y rápida de usar, lo que se lleva la medalla de oro es la atención a cliente, 10/10. Muchas gracias Donna por tu tiempo y paciencia. Definitivamente app recomendada!

parcelpanel is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. it really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!

Ich nutze Parcel Panel für mein Shopify-Store und bin mehr als zufrieden. Die App ist super einfach zu integrieren, sieht professionell aus und gibt meinen Kunden die Möglichkeit, ihre Bestellungen direkt über meine Website zu verfolgen – das wirkt einfach viel vertrauenswürdiger. Besonders gut finde ich, dass man sogar ein kostenloses Kontingent bekommt, was gerade für neue Shops mega hilfreich ist. Der Support reagiert schnell und freundlich. Und die Möglichkeit, das Kontingent kostenlos zu verdoppeln, ist ein richtig cooles Extra!

I had a few questions about how the app/plans worked, they got back to me within minutes. They explained it well and I felt comfortable to move forward with their app. I highly recommend this for anyone just starting out, it's user friendly and has a lot of great features in just the free plan alone. This has been a great experience all around.

Incroyable application de suivi ! ParcelPanel a transformé l’expérience post-achat pour mes clients. L'interface est ultra fluide, entièrement personnalisable, et s'intègre parfaitement à Shopify. Mes clients adorent pouvoir suivre leur commande en temps réel sans quitter mon site — ça renforce la confiance et améliore clairement la satisfaction. Le support client est également top : rapide, pro et toujours à l’écoute. Si tu veux offrir une expérience digne des grandes marques, c’est l’app qu’il te faut. Je recommande les yeux fermés !

Absolutely love the app. It has been a game changer for my business and our workflows. Donna answered every question I had for her and was a tremendous help in the setup process. She is a superstar for a superstar app. Don't hesitate to add it to your stack.

Parcel Panel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful every time we’ve had a question or needed assistance. Highly recommend if you're looking for a solid tracking solution with top-tier service!

they help me very good nice support and kind people there helps with everything and most of hte time there are very fast with helping you! thanks jessca!

Just testing so far, but looks very good - especially for integration with Royal Mail as that tracking doesn't always sync with Shopify. We have been able to mark the status of our deliveries as delivered for the first time. You can also go back 120 days of data which is useful for legacy orders. Support is also good.