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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,067)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Lootquake LLC

Nov 08, 2025  on Shopify

It works seamlessly with all carriers and the customer service provides quick help when needed. Thank you once again, Zessa!

LOOT BOX ART

Oct 26, 2025  on Shopify

Service from Jessica was hassle free. Great customer service. App looks very easy to use. Subbed! Thank you

Jumpkith

Oct 24, 2025  on Shopify

ParcelPanel is an impressive service with a user-friendly interface and seamless integration. The support team is highly responsive and provides quick, effective assistance. Even on the free plan, the range of features offered is quite generous, reflecting their customer-focused approach. In a time when many companies charge hundreds of dollars without delivering real value, ParcelPanel truly stands out. Overall, I’m very satisfied and can confidently recommend it.

Plastic Books

Oct 23, 2025  on Shopify

Excellent app! Very easy to use and works perfectly for tracking orders. The support team is super kind and helpful, they solved everything quickly. Totally recommended!

DARK JINN

Oct 22, 2025  on Shopify

- Exceptional - intelligent - Parcel Panel - Problem Resolving Time is Superb - HIGHLY RECOMMENDED -

Lifestyle inc.

Oct 20, 2025  on Shopify

I got the best help with a question I raised. Within 5 minutes my problem was solved. Highly recommend this app.

Elianeparis

Oct 16, 2025  on Shopify

Very happy with the support. If I get stuck somewhere, I get help right away without having to wait long.

Books & Beats CCC Entertainment & G.A.A.B Network

Oct 14, 2025  on Shopify

I'm just getting started with this service but so far suring the set up process Jane, their customer service representative who is helping me is great.

DarkFlux

Oct 09, 2025  on Shopify

molto buona per l'assistenza che risponde anche molto in fretta consigliata per il tracciamento dei pacchi segna tutte le informazioni in tempo reale e hai tanta scelta di modifiche

GymoItalia™

Oct 04, 2025  on Shopify

Gentilezza è cortesia, e risposta velocissima, un servizio perfetto, per qualsiasi esigenza, risposte quasi immediate, OTTIMO

Weriion

Sep 30, 2025  on Shopify

Great features along with fast and reliable support. I recommend this app to anyone that understands the importance of a proper tracking page.

Dafonte Collection

Sep 25, 2025  on Shopify

LLevo instalada- desintalada 2999 apps para estas funciones y sin duda, ESTA ES LA MEJOR. Súper intuitiva, económica, práctica, sencilla, esta app me va a hacer NO perder mucho dinero. MIL GRACIAS

Helvetus

Sep 24, 2025  on Shopify

Truly amazing support. I was able to set up everything with confidence and full guidance from their lovely team. Much appreciation to Michael B. for showing me everything in the call. He was able to answer all my questions in perfect detail and tell me exactly how to implement my ideas. I feel fully confident that the app will be a game-changer. Less support inquiries for my store and more customer satisfaction :) Thanks a lot

BOLDESA

Sep 13, 2025  on Shopify

Zessa knows what she is doing. Very professional and helpful, did not have to spend much time to get my issue resolved. Thank you

OLRICE SKINCARE

Sep 07, 2025  on Shopify

ParcelPanel app has been great business app we have integrated which is seamless, minimalist and really solves the problem of shipment delays, miscommunication with customers. Its a must have for all who all are running shopify store

Ecliptic Australia

Sep 01, 2025  on Shopify

Kath has done a fantastic job answering all of my questions, and helping me get my tracking page set up for my store. Thank you!

Neo-BeBe

Aug 30, 2025  on Shopify

Excellente application ! Très simple à installer et à utiliser. L’intégration avec ma boutique Shopify s’est faite rapidement, et mes clients peuvent maintenant suivre leurs colis facilement. Le support client, en particulier Jessica, est rapide, professionnel et très réactif. Merci pour votre aide et votre patience, je recommande vivement !

DreamPawz

Aug 29, 2025  on Shopify

Great support from a real person! Very quick answers and everything resolved. The only thing I am still waiting for in this app is to add the common European last-mile delivery carriers to the track and trace page. This is more clear for the customer to know with who their package has been shipped. Once this is added to the features (which they promised will come), I will change my review to 5 stars.

Sossu

Aug 28, 2025  on Shopify

This app works very nicely and create good confidence for clients , amazing team with fast support :)

SyraSkin | Beauté & cosmétique

Aug 27, 2025  on Shopify

Very good, the support (Donna) helped me to fix my problem very quickly; Great app, very useful thnx!

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