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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,019)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Olyneia

May 28, 2025  on Shopify

The app works perfectly once everything is set up. Special thanks to Zessa from support — she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended! — Frédéric, Olyneia®

辰思易学社

May 27, 2025  on Shopify

The customer service team is highly responsive and gives precise solutions. The interaction was pleasant, and the Lady was exceptionally courteous.

Puppyfy™

May 25, 2025  on Shopify

I recently had the pleasure of interacting with Donna from the customer support team, and I must say her assistance was absolutely exceptional. As a new Shopify store owner, I was struggling with several complex configurations in the app that were causing me significant frustration. From the moment Donna picked up my support ticket, her approach was both professional and remarkably personable. She patiently walked me through each configuration issue one by one, explaining everything in clear, easy-to-understand terms without ever making me feel inadequate for not knowing these things. What impressed me most was Donna's genuine commitment to solving my problems. Rather than providing quick, generic responses, she took the time to understand the specific needs of my store and offered tailored solutions that perfectly addressed my concerns. Her technical knowledge was impressive, but it was her ability to translate that expertise into actionable steps that truly made the difference. Throughout our interaction, Donna remained incredibly responsive, following up proactively to ensure that all my issues were resolved to my complete satisfaction. When one particular configuration proved especially tricky, she didn't give up but instead researched alternative approaches until we found one that worked perfectly. Thanks to Donna's exceptional support, my store is now running smoothly, and I feel much more confident managing the platform moving forward. She has single-handedly transformed what could have been a negative experience into a glowing testament to your company's commitment to customer satisfaction. If every support team had someone like Donna, the e-commerce world would be a much happier place! I will absolutely continue using this app and would recommend it to anyone based on this support experience alone.

Eskushop

May 25, 2025  on Shopify

Uygulama çok başarılı, kullanımı basit ve işlevli, ücretsiz olması çok iyi, müşteri desteği pazar günü bile çalışıyor, bu mükemmel hemen yardımcı oluyorlar teşekkürler

GladiFit

May 24, 2025  on Shopify

Parcel Panel has made order tracking smooth and professional for our customers. The app is easy to use and integrates perfectly with Shopify. Special thanks to Jessca, who provided excellent support and helped ensure everything was optimized for our store. Highly recommended for any eCommerce business!

Bar Stool Home

May 23, 2025  on Shopify

I've just changed from Aftership to Parcel Panel and should have done it a long time ago. You get more features and better service at much better value. Highly recommend!

LUNNEXO

May 16, 2025  on Shopify

Très bonne application je découvre encore mais je suis tellement satisfait de la version gratuite que je vais passer a la version payante

LUNORE

May 09, 2025  on Shopify

Their customer support is absolutely amazing. Really patient and helpful. Would definitely recommend using this app

SoGlowUp

May 02, 2025  on Shopify

Jessca form Parcel Panel was so helpful. She explains it very clear and everthing was fixed with her help! Thankyou Jessca :)

MuscleWhirl | Mix. Lift. Conquer.

May 02, 2025  on Shopify

I had the pleasure with Jessica and she was too present answered all my questions. From 1-10 I am a 20 in the satisfaction scale ❤️❤️❤️

ZIPPX

Apr 29, 2025  on Shopify

The support from Kath has been exceptional. She was very helpful, kind, and went above and beyond to assist me. I appreciate the personalized support and quick responses. Thank you for the great experience!

Tem(p)s Libre ( par nature )

Apr 26, 2025  on Shopify

Parfait !! Très simple d'utilisation et d'installation ! réponse du chat très rapide et adorable. Avec même un petit cadeau. Merci encore

Articula Bien

Apr 24, 2025  on Shopify

Muito boa, por enquanto recebi mais pedidos para estar utilizando o app de graça e está sendo bom.

TechHälsa.se

Apr 24, 2025  on Shopify

Jag kan verkligen rekommendera dem! Supporten var supersnabb och jättetillmötesgående – de var så trevliga och jag kände mig verkligen omhändertagen direkt.

Trentik

Apr 23, 2025  on Shopify

The customer service was super fast, friendly and helpful! I would recomend Parcel Panel to anyone!

Nomadex

Apr 18, 2025  on Shopify

I was using Track123 before installing Parcel Panel, and within 5 minutes can already say that it is 10x better in terms of the functionality it offers, and the customer support is great too. I highly recommend it.

Marstek

Apr 17, 2025  on Shopify

对比了很多个app,这个插件最好,支持的物流服务商多,另外本地化和设计做的都最好。

Velani Amsterdam

Apr 14, 2025  on Shopify

Donna helped me a lot with the service! Customer service is super helpful and fast! Highly recommended!

Colibri

Apr 14, 2025  on Shopify

I am very pleased with this service and I recommend it to everyone and I especially want to thank the technical support named Cecilia

Australian Evolution

Apr 13, 2025  on Shopify

Great support when ever you need it and the tracking updates have def helped reduce customer inquires. Anyone looking to automate and reduce admin costs then this is a must have cant recommend it enough !!!

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