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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (5,246)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

SoGlowUp

May 02, 2025  on Shopify

Jessca form Parcel Panel was so helpful. She explains it very clear and everthing was fixed with her help! Thankyou Jessca :)

MuscleWhirl | Mix. Lift. Conquer.

May 02, 2025  on Shopify

I had the pleasure with Jessica and she was too present answered all my questions. From 1-10 I am a 20 in the satisfaction scale ❤️❤️❤️

ZIPPX

Apr 29, 2025  on Shopify

The support from Kath has been exceptional. She was very helpful, kind, and went above and beyond to assist me. I appreciate the personalized support and quick responses. Thank you for the great experience!

Tem(p)s Libre ( par nature )

Apr 26, 2025  on Shopify

Parfait !! Très simple d'utilisation et d'installation ! réponse du chat très rapide et adorable. Avec même un petit cadeau. Merci encore

Articula Bien

Apr 24, 2025  on Shopify

Muito boa, por enquanto recebi mais pedidos para estar utilizando o app de graça e está sendo bom.

TechHälsa.se

Apr 24, 2025  on Shopify

Jag kan verkligen rekommendera dem! Supporten var supersnabb och jättetillmötesgående – de var så trevliga och jag kände mig verkligen omhändertagen direkt.

Trentik

Apr 23, 2025  on Shopify

The customer service was super fast, friendly and helpful! I would recomend Parcel Panel to anyone!

Nomadex

Apr 18, 2025  on Shopify

I was using Track123 before installing Parcel Panel, and within 5 minutes can already say that it is 10x better in terms of the functionality it offers, and the customer support is great too. I highly recommend it.

Marstek

Apr 17, 2025  on Shopify

对比了很多个app,这个插件最好,支持的物流服务商多,另外本地化和设计做的都最好。

Velani Amsterdam

Apr 14, 2025  on Shopify

Donna helped me a lot with the service! Customer service is super helpful and fast! Highly recommended!

Colibri

Apr 14, 2025  on Shopify

I am very pleased with this service and I recommend it to everyone and I especially want to thank the technical support named Cecilia

Australian Evolution

Apr 13, 2025  on Shopify

Great support when ever you need it and the tracking updates have def helped reduce customer inquires. Anyone looking to automate and reduce admin costs then this is a must have cant recommend it enough !!!

All Day Shop

Apr 12, 2025  on Shopify

Mycket bra hjälp med uppgradering av hemsidan och jättebra erbjudanden som var gratis. Tack och åter tack! ♥️

BAAKD

Apr 10, 2025  on Shopify

I started using Parcel Panel while still in the build phase of my store, thinking it would be a reliable solution for international and domestic tracking. Unfortunately, it turned out to be a major waste of time. They initially offered features that seemed useful, so I spent time creating resources and integrating everything around their system. But over time, they kept changing things — adding features, removing them, or altering how they worked without clear updates or explanations. It felt chaotic and unstable. One of the biggest letdowns was the inability to generate QR codes — not just for international tracking, but also for domestic shipments, which should be a basic feature. This missing functionality made it impossible for me to offer a smooth customer experience, and I ended up wasting a lot of time trying to work around it. In the end, I had to scrap everything and move on, as I couldn’t rely on a platform that couldn’t even support essential features. If you're building your business, don't waste your time with Parcel Panel — they can't deliver the stability or functionality you need.

amora vestis

Mar 25, 2025  on Shopify

Great customer support, had a question regarding a small issue. They promised to look into it and 2 days later I received an e-mail that it had been solved. Instead of providing a solution so I could fix it myself, they already fixed it for me. So obviously I am really satisfied with everything!

ALFA-JEWELRY

Mar 22, 2025  on Shopify

I highly recommend the app, it's really good and has been serving us and our clients for a few years now. We're really happy with it and the customer service too.

Skinova Beauty

Mar 19, 2025  on Shopify

Great order tracking app. Very easy to set up. Quality support that responds really, really quickly, that's super great!

Ofilan Watches

Mar 18, 2025  on Shopify

I was experiencing an issue earlier, with very little understanding on how to fix it. I decided to contact the support team and they got my problem within a couple minutes and provided me with pointers on how to solve the issue if it were to ever reoccur. Amazing customer support, thanks again!!

Violentis

Mar 17, 2025  on Shopify

I would recommend this because everything is on point and very informative the experience of the customer service is amazing, Parcel Panel Tracking is the best I would recommend.

bindrz

Mar 16, 2025  on Shopify

We have been using Parcel Panel for over a year and have not have any issues. Support is very responsive as well.

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