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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

Reviews (4,972)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Kawaii Stop

Dec 08, 2024  on Shopify

So far it is pretty good. I have run into some issues though. Tracking will not always be 100% accurate and there is no way to manually change this. I have had the app installed about 2 weeks and have had 5 chats regarding updating the tracking numbers all taking 1-2 days. I hope they implement a manual change soon as i waste more time on the chat fixing the issue than it would take me to manually do. So for now it gets a 3 star. ill update again later if improved.

Vendavor

Nov 13, 2024  on Shopify

I’m still new to Parcel Panel but so far I’ve had a good response to my request for support. Donna was very helpful.

Açor Bike

Oct 29, 2024  on Shopify

Mavora.Oslo

Sep 25, 2024  on Shopify

CUTE AURA

Jun 20, 2024  on Shopify

recklessco

Apr 17, 2024  on Shopify

Not used the features yet but customer support is amazing. Dee was awesome.

Desert Doria

Apr 13, 2024  on Shopify

Great

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