ParcelWILL Order Tracking

Develop by Shopify

$11-$479

/ Month

Built for Shopify

Free plan available 7 Days Free Trial

Verified

All-in-1 order tracker, Track order for higher CSAT and sales

Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

Automatic notifications

Dropshipping support

About ParcelWILL Order Tracking

Launched Jan 24, 2019

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

ParcelWILL (formerly ParcelPanel): reduce WISMOs, build customer loyalty, and drive more sales.

Track my orders in real time and resolve shipping exceptions before customers complain. Automatically send shipping notifications to keep customers informed. Create a branded, multilingual order lookup page with rich customizations—no more “Where is my order?” questions. Boost sales with a smart AI upsell system. Access powerful analytics to optimize shipping performance. Hide all Chinese origin details with 1 click—perfect for dropshipping. Enjoy live chat or email support, available 24/7.

Track your orders & last-mile delivery, sync parcel tracking info to PayPal.
Engage customers with timely shipping notifications as order status updates.
Branded tracking page with estimated delivery dates and more—reduce WISMO calls.
Hide all Chinese origin details with 1 click—perfect for dropshipping merchants.
Smart upsell system, shipping protection, powerful analytics, and 24/7 support.

Pros

Real-time order tracking, helping deal with exceptions before customers complain
Auto-send shipping notifications to keep customers informed
Create a branded & multilingual tracking page with abundant custom elements
Smart upsell system to drive more sales
Powerful analytics to optimize shipping solutions
Option to hide all Chinese origin with 1 click, ideal for dropshipping
24/7 customer support with good response times
Easy to set up and use
Integrates seamlessly with Shopify themes
Support for multiple carriers, with quick addition of new ones upon request
Free plan available with essential features

Cons

Some users find it a bit pricey
Occasional issues with currency and setup

Top Helpful Reviews

Trexiolab

Jan 30, 2026 on Shopify

ParcelWILL makes order tracking clear, reliable, and easy for both customers and merchants. The app integrates seamlessly with Shopify, reduces customer questions, and saves a lot of time. The interface is intuitive and professional. The customer support is excellent. My experience with Jane has been especially positive: she is responsive, helpful, and very professional. This level of support really builds trust and makes ParcelWILL a solution I’m confident using long term.

Inovessa

Jan 23, 2026 on Shopify

Zessa did an excellent job providing professional support. Thank you. The app works great at this moment.

Cendura Deutschland

Jan 21, 2026 on Shopify

I had a quick question and I also got a quick and easy response back withing 2 minutes from Donna. Great customer service!

Prop Movie Money

Jan 20, 2026 on Shopify

Love it so far. The Track Your Order option is a game changer for our store. Easy to set up, clean interface, and customers can find tracking fast. Exactly what we wanted.

Cultara

Jan 08, 2026 on Shopify

Unreliable app... Didn't update the tracking links correctly for all orders. My customers saw the tracking link from China. Don't recommend

SabrCulture

Jan 08, 2026 on Shopify

The app does what it's supposed to do - in-house tracking with a lot of useful features. Very responsive team via live chat (less than 3 minutes response time every time)

Carryon X

Jan 06, 2026 on Shopify

Toller Support. Man bekommt sofort Hilfe. Bisher konnten alle Anfragen schnell und einfach gelöst werden.

SVB Ventures

Jan 04, 2026 on Shopify

Thanks Kath for supporitng immediately on the issue raised on the app. She resolved it immediately with soft spoken skill,,,,,,,,,,,,,,,,,,,,,,,Thanks Kath

Pixel Burn Custom Laser Creations

Jan 01, 2026 on Shopify

Parcel Panel has significantly improved how we communicate order progress with our customers. The tracking experience is clean, modern, and easy to follow, which has noticeably reduced delivery-related enquiries. The ability to customise pre-dispatch shipment statuses has been especially valuable for a business like ours that handles production in-house. It allows us to clearly show each stage of the process and set accurate expectations before a parcel even leaves our workshop. Setup was straightforward, the Shopify integration works reliably, and the overall app feels well thought-out rather than bolted together. Support has been outstanding Jane in particular has been amazing, always quick to respond, helpful, and genuinely invested in making sure everything works smoothly for us whenever we’ve needed assistance. Highly recommended for any e-commerce business looking for a more professional post-purchase experience and better customer transparency.

Cyrusher United Kingdom

Dec 29, 2025 on Shopify

ParcelPanel offers excellent customer service with fast and responsive support whenever we need help. The features are well-rounded and reliable, covering everything we need for order tracking. Customization options are flexible, making it easy to match our brand and workflow. Highly recommended for stores that care about post-purchase experience.

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