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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,950)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

DreamPawz

Aug 29, 2025  on Shopify

Great support from a real person! Very quick answers and everything resolved. The only thing I am still waiting for in this app is to add the common European last-mile delivery carriers to the track and trace page. This is more clear for the customer to know with who their package has been shipped. Once this is added to the features (which they promised will come), I will change my review to 5 stars.

KiKi Smart

Aug 28, 2025  on Shopify

Official Focus

Aug 21, 2025  on Shopify

good

Largazo.nl

Aug 18, 2025  on Shopify

good help with the extra free feature

Kwik Pets

Aug 11, 2025  on Shopify

IBA

Jul 22, 2025  on Shopify

Lafonu

Jul 14, 2025  on Shopify

Snel contact en snel gehandeld. Duidelijk communicatie!

Nurtura Comfort™

Jul 11, 2025  on Shopify

Good help

Evs Black Fashion House

May 26, 2025  on Shopify

Maison Varsovie

May 20, 2025  on Shopify

Snelle service, aan te raden!

FUUMALL

May 19, 2025  on Shopify

LUNNEXO

May 16, 2025  on Shopify

Très bonne application je découvre encore mais je suis tellement satisfait de la version gratuite que je vais passer a la version payante

KONFORTIFY

May 13, 2025  on Shopify

Très bon service client

GripfinityPro

Apr 29, 2025  on Shopify

Nice friendly and helpful, thank you Jessca

Muuse Beauty

Mar 24, 2025  on Shopify

MoonSkyn

Mar 20, 2025  on Shopify

LINDEN & GRAY

Mar 18, 2025  on Shopify

quick respons, and help

Dogavenue

Mar 17, 2025  on Shopify

InstaStore Go

Feb 13, 2025  on Shopify

He tenido una excelente experiencia con la persona que me atendió en el chat. Ha sido la única persona que fue capaz de darse el tiempo para encontrar la razón de porqué no había podido rastrear mis pedidos. Ella me ha atendido con mucha paciencia, ha sido muy gentil y me ha solucionado el problema. Estoy muy contenta y agradecida con su enorme ayuda!!

Mimi Vert

Feb 06, 2025  on Shopify

good

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