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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

Reviews (5,179)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Velani Amsterdam

Apr 14, 2025  on Shopify

Donna helped me a lot with the service! Customer service is super helpful and fast! Highly recommended!

Colibri

Apr 14, 2025  on Shopify

I am very pleased with this service and I recommend it to everyone and I especially want to thank the technical support named Cecilia

Australian Evolution

Apr 13, 2025  on Shopify

Great support when ever you need it and the tracking updates have def helped reduce customer inquires. Anyone looking to automate and reduce admin costs then this is a must have cant recommend it enough !!!

All Day Shop

Apr 12, 2025  on Shopify

Mycket bra hjälp med uppgradering av hemsidan och jättebra erbjudanden som var gratis. Tack och åter tack! ♥️

BAAKD

Apr 10, 2025  on Shopify

I started using Parcel Panel while still in the build phase of my store, thinking it would be a reliable solution for international and domestic tracking. Unfortunately, it turned out to be a major waste of time. They initially offered features that seemed useful, so I spent time creating resources and integrating everything around their system. But over time, they kept changing things — adding features, removing them, or altering how they worked without clear updates or explanations. It felt chaotic and unstable. One of the biggest letdowns was the inability to generate QR codes — not just for international tracking, but also for domestic shipments, which should be a basic feature. This missing functionality made it impossible for me to offer a smooth customer experience, and I ended up wasting a lot of time trying to work around it. In the end, I had to scrap everything and move on, as I couldn’t rely on a platform that couldn’t even support essential features. If you're building your business, don't waste your time with Parcel Panel — they can't deliver the stability or functionality you need.

amora vestis

Mar 25, 2025  on Shopify

Great customer support, had a question regarding a small issue. They promised to look into it and 2 days later I received an e-mail that it had been solved. Instead of providing a solution so I could fix it myself, they already fixed it for me. So obviously I am really satisfied with everything!

ALFA-JEWELRY

Mar 22, 2025  on Shopify

I highly recommend the app, it's really good and has been serving us and our clients for a few years now. We're really happy with it and the customer service too.

Skinova Beauty

Mar 19, 2025  on Shopify

Great order tracking app. Very easy to set up. Quality support that responds really, really quickly, that's super great!

Ofilan Watches

Mar 18, 2025  on Shopify

I was experiencing an issue earlier, with very little understanding on how to fix it. I decided to contact the support team and they got my problem within a couple minutes and provided me with pointers on how to solve the issue if it were to ever reoccur. Amazing customer support, thanks again!!

Violentis

Mar 17, 2025  on Shopify

I would recommend this because everything is on point and very informative the experience of the customer service is amazing, Parcel Panel Tracking is the best I would recommend.

bindrz

Mar 16, 2025  on Shopify

We have been using Parcel Panel for over a year and have not have any issues. Support is very responsive as well.

Vonthya

Mar 13, 2025  on Shopify

As always , the app is super amazing, the support is “10stars”…..very professional and above all friendly….

Witharmour

Mar 11, 2025  on Shopify

Great, you can display the logistics information on the order, and you can see the order at every step

LEX Québec

Mar 05, 2025  on Shopify

Parcel Panel ist einfach übersichtlich und alles ist voreingestellt du brauchst dich um nichts kümmern und kannst sofort loslegen

Shogun Style

Feb 28, 2025  on Shopify

Great app, using for all our stores The support team is super professional, always there to help out in case anything needed can't recommend this enough

Hobbygaren

Feb 28, 2025  on Shopify

Snelle reactie als je een vraag hebt. Donna heeft me weer super geholpen. Using the app for a couple of years in my other webshop.

虹色小部屋 Patifeli (nijiirokobeya Patifeli)

Feb 27, 2025  on Shopify

この企業の注文追跡サービスを使い始めたばかりですが利用しやすいです。企業ガイドも理解しやすく、すぐに店舗サイト内に注文追跡ページを表示できました。 チャットでお問い合わせをした時も、スタッフの方はとても親切で、一生懸命に丁寧に問題を解決していただきました。企業のお客様問い合わせ対応は素晴らしいです。追跡サービスは便利なので、これからもこの企業の追跡サービスを使っていきます

The Troves

Feb 24, 2025  on Shopify

A must have tracking app for any Shopify store! It helps reduce customer support work about order status since the automated notifications keep customers informed. Plus the support team is responsive and super helpful. Highly recommended!

Chantic Home

Feb 22, 2025  on Shopify

Great App I've just started to use it to add value for my customers. I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited. The team were more than helpful in trying to help me sort it out. I look forward to seeing how i can use the app when i get more orders in.

ProTrendyz

Feb 20, 2025  on Shopify

Great multi-functional app. Jessica from the support team was very helpful and helped me with any questions!

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