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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,107)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Dr. Johnny's

Dec 04, 2025  on Shopify

Jessca was really helpful in answering some questions about the shipping statuses, as she always is. Kindly give her a raise. Best.

Artissentials

Dec 03, 2025  on Shopify

Very great, simple, clean UI, with lots of customization. I love Dropshipping mode. Can't let the customers know your stuff is from China LOL!

Celeste Adore

Dec 03, 2025  on Shopify

The best tracking platform I have ever used and their customer service team is great. They are always there to help if you have any problems which is really good as a client.

KLYFT

Nov 30, 2025  on Shopify

There is no a lot of explanations on what is going on. Its installed, I have ticked some option, ie dropshipping, but I don't know what it is doing. Do I need to do anything on my store pages? Lets see how it works out.

Boldvision

Nov 27, 2025  on Shopify

Jessca was so helpful, she helped us resolve some problem on our store, and now everything work very well.

Nexto0l

Nov 17, 2025  on Shopify

Fantastic customer support and super easy to use! The setup was straightforward — everything made sense right away. When I had a question, the support team (special thanks to Zessa!) responded quickly, explained things clearly, and even upgraded my free quota on the spot. This app is simple, well-designed, and backed by a team that actually cares about helping new users succeed.

Soul Art Shop

Nov 17, 2025  on Shopify

just in testing phase but for now I can say that the customer service is excellent. Jane is Amazing

Lootquake LLC

Nov 08, 2025  on Shopify

It works seamlessly with all carriers and the customer service provides quick help when needed. Thank you once again, Zessa!

LOOT BOX ART

Oct 26, 2025  on Shopify

Service from Jessica was hassle free. Great customer service. App looks very easy to use. Subbed! Thank you

Jumpkith

Oct 24, 2025  on Shopify

ParcelPanel is an impressive service with a user-friendly interface and seamless integration. The support team is highly responsive and provides quick, effective assistance. Even on the free plan, the range of features offered is quite generous, reflecting their customer-focused approach. In a time when many companies charge hundreds of dollars without delivering real value, ParcelPanel truly stands out. Overall, I’m very satisfied and can confidently recommend it.

Plastic Books

Oct 23, 2025  on Shopify

Excellent app! Very easy to use and works perfectly for tracking orders. The support team is super kind and helpful, they solved everything quickly. Totally recommended!

DARK JINN

Oct 22, 2025  on Shopify

- Exceptional - intelligent - Parcel Panel - Problem Resolving Time is Superb - HIGHLY RECOMMENDED -

Lifestyle inc.

Oct 20, 2025  on Shopify

I got the best help with a question I raised. Within 5 minutes my problem was solved. Highly recommend this app.

Elianeparis

Oct 16, 2025  on Shopify

Very happy with the support. If I get stuck somewhere, I get help right away without having to wait long.

Books & Beats CCC Entertainment & G.A.A.B Network

Oct 14, 2025  on Shopify

I'm just getting started with this service but so far suring the set up process Jane, their customer service representative who is helping me is great.

DarkFlux

Oct 09, 2025  on Shopify

molto buona per l'assistenza che risponde anche molto in fretta consigliata per il tracciamento dei pacchi segna tutte le informazioni in tempo reale e hai tanta scelta di modifiche

GymoItalia™

Oct 04, 2025  on Shopify

Gentilezza è cortesia, e risposta velocissima, un servizio perfetto, per qualsiasi esigenza, risposte quasi immediate, OTTIMO

Weriion

Sep 30, 2025  on Shopify

Great features along with fast and reliable support. I recommend this app to anyone that understands the importance of a proper tracking page.

Dafonte Collection

Sep 25, 2025  on Shopify

LLevo instalada- desintalada 2999 apps para estas funciones y sin duda, ESTA ES LA MEJOR. Súper intuitiva, económica, práctica, sencilla, esta app me va a hacer NO perder mucho dinero. MIL GRACIAS

Helvetus

Sep 24, 2025  on Shopify

Truly amazing support. I was able to set up everything with confidence and full guidance from their lovely team. Much appreciation to Michael B. for showing me everything in the call. He was able to answer all my questions in perfect detail and tell me exactly how to implement my ideas. I feel fully confident that the app will be a game-changer. Less support inquiries for my store and more customer satisfaction :) Thanks a lot

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