$48/ month difference between the essential plan and professional plan is too steep of a jump just for an added feature of Pre-purchase EDD. Will not recommend for this reason. They should provide customized solutions to their customers.

J’utilise ParcelPanel pour le suivi des commandes sur ma boutique AUROMEC. L’application est facile à configurer et très pratique pour offrir à mes clients un suivi détaillé et en temps réel de leurs colis. J’ai particulièrement apprécié la page de suivi personnalisable et le support réactif de l’équipe ParcelPanel. Cependant, quelques options comme la modification du titre de la page ou la personnalisation avancée des couleurs pourraient être plus intuitives pour les débutants. Globalement, c’est une excellente solution pour améliorer la satisfaction client et réduire les demandes “Où est ma commande ?” (WISMO

Great App! Zessa helped me a lot developing the store! very bless to have her by our side on Parcel Panel

Jessica was awesome helping me changing from track123 to ParcelPanel. 5/5* Highly recommend their customer support

there is no other tracking app for ecom than parcel panel. dont even try to use different solutions- come here, stay here! Zessa was an absolute dream and fast in every aspect. Thanks

This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user!

Finally a tracking app that does both the tracking page and shipping notifications PERFECTLY! I had always used Aftership but ParcelPanel makes that app look very bad and way too complex. ParcelPanel is straight to the point with a great design, easy to configure and the 24/7 support (especially Jessca) is very quick, friendly and helpful. Couldn't recommend more!

Die App läuft reibungslos, löst alle meine Probleme mit der Sendungsverfolgung und der Support macht einen super Job. Insbesondere Jessca vom Support-Team hat mir bei meinen Anliegen sehr freundlich und kompetent zur Seite gestanden und alles konnte schnell gelöst werden :)

Fast, clear and very helpful customer service. Allowed me to solve a CSS problem in under 5 minutes!

Tot nu toe een heel goede ervaring met de app en hulp van de klantenservice. Je wordt op elke vraag meteen goed geholpen en krijgt als nieuwe klant een hoop extra's.

Amazing app and even better support! ParcelPanel is super easy to set up, looks great on the storefront, and does exactly what it promises. The customer service (especially Cecilia) is incredibly helpful and fast — they even increased my free quota without asking. Highly recommended for any dropshipping store, especially within the EU. Thanks a lot!

Merci à Kate de Parcel Panel pour son accueil chaleureux, en souhaitant faire un bon parcours ensemble.

Nous utilisons Parcel Panel avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Nos clients sont rassurés, notre SAV a chuté, et l’expérience globale s’en trouve renforcée. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil

Bisher alles gut. Beim anderen Store gibt es noch Probleme mit der Status Synchronisierung, aber das soll wohl an Shopify liegen. Support ist aber sehr schnell und hilfsbereit. Preislich könnte es schmackhafter sein.

This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user! ✨

The app works perfectly once everything is set up. Special thanks to Zessa from support — she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended! — Frédéric, Olyneia®

The customer service team is highly responsive and gives precise solutions. The interaction was pleasant, and the Lady was exceptionally courteous.

I recently had the pleasure of interacting with Donna from the customer support team, and I must say her assistance was absolutely exceptional. As a new Shopify store owner, I was struggling with several complex configurations in the app that were causing me significant frustration. From the moment Donna picked up my support ticket, her approach was both professional and remarkably personable. She patiently walked me through each configuration issue one by one, explaining everything in clear, easy-to-understand terms without ever making me feel inadequate for not knowing these things. What impressed me most was Donna's genuine commitment to solving my problems. Rather than providing quick, generic responses, she took the time to understand the specific needs of my store and offered tailored solutions that perfectly addressed my concerns. Her technical knowledge was impressive, but it was her ability to translate that expertise into actionable steps that truly made the difference. Throughout our interaction, Donna remained incredibly responsive, following up proactively to ensure that all my issues were resolved to my complete satisfaction. When one particular configuration proved especially tricky, she didn't give up but instead researched alternative approaches until we found one that worked perfectly. Thanks to Donna's exceptional support, my store is now running smoothly, and I feel much more confident managing the platform moving forward. She has single-handedly transformed what could have been a negative experience into a glowing testament to your company's commitment to customer satisfaction. If every support team had someone like Donna, the e-commerce world would be a much happier place! I will absolutely continue using this app and would recommend it to anyone based on this support experience alone.

Uygulama çok başarılı, kullanımı basit ve işlevli, ücretsiz olması çok iyi, müşteri desteği pazar günü bile çalışıyor, bu mükemmel hemen yardımcı oluyorlar teşekkürler

Parcel Panel has made order tracking smooth and professional for our customers. The app is easy to use and integrates perfectly with Shopify. Special thanks to Jessca, who provided excellent support and helped ensure everything was optimized for our store. Highly recommended for any eCommerce business!