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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,848)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Steampunk-Universe

Jan 23, 2025  on Shopify

Parfait pour un suivis de colis simple et efficace. Prise en main facile et rapide, ainsi que la configuration avancé

My Store

Jan 22, 2025  on Shopify

Jessica did a great job of helping me set up and directing me. Great Customer Service along with a great app

Percys Pet Products

Jan 22, 2025  on Shopify

I’ve only just installed ParcelPanel, but I’m really impressed so far! The setup process was straightforward and hassle-free, which is always a bonus. What really stood out, though, was the excellent customer service – super helpful and quick to respond. Looking forward to seeing how it performs in the long run, but initial impressions are fantastic!

Axen Store

Jan 21, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Une application incroyable avec un service client exceptionnel ! Parcel Panel Order Tracking est une application incontournable pour suivre les commandes de manière précise et efficace. Elle est super intuitive, facile à configurer, et offre des options de personnalisation qui répondent parfaitement aux besoins de mon entreprise. Ce qui la distingue encore plus, c'est son service client extraordinaire. L'équipe est réactive, professionnelle et prête à résoudre n'importe quel problème en un temps record. Je me sens vraiment soutenu dans mon activité grâce à leur disponibilité. Je recommande vivement cette application à tous ceux qui cherchent une solution fiable pour le suivi des commandes. Merci à l'équipe de Parcel Panel pour leur excellent travail !

Liquorice Heaven

Jan 19, 2025  on Shopify

We recently started using Parcel Panel. We primarily use Royal Mail & DHL for shipping. The Royal Mail API is less than perfect and resulted in some teething problems but Parcel Panel support dealt with both problems within hours. Useful app and fantastic customer service – happy to recommend.

CASEMIRI Official Store

Jan 19, 2025  on Shopify

I have known Parcel Panel for a long time and always use it in all my shops. It is an excellent application and the customer service is fast and friendly.

Oro di Campagna

Jan 18, 2025  on Shopify

Its an amazing app, a must have for every shopowner. And the support is awesome, super friendly and helpful. I really recommand this app! :)

bellanza

Jan 18, 2025  on Shopify

Perfect app to keep your customers up to date and to have a clear overview for yourself with order tracking. Really fast and good customer support. Must have for any shopify store!!

WhatNaturalsLove.com

Jan 14, 2025  on Shopify

I wish every app had support like this. The app itself is perfect. I worked with another one before and it was also good but this one also works with email marketing.

Gusto Calabro

Jan 12, 2025  on Shopify

Trovo un servizio molto utile e ben sviluppato, si integra benissimo con il mio negozio, supporto efficace e veloce. Ho provato anche altre app ma questa risulta la migliore consiglio sicuramente l‘installazione a chi cerca un buon servizio di monitoraggio spedizione degli ordini

COSMART Creations

Jan 09, 2025  on Shopify

I have not even started yet and already got fantastic support!!! Looking forward to working with Parcel Panel already:)

I Love a Hangar

Jan 07, 2025  on Shopify

so far so good. repsonsive support. Some Tracking numbers dont match to carriers correctly however the support do correct these types of issues as soon as they are made aware.

lussofits

Dec 29, 2024  on Shopify

Great experience with this app! Donna was extremely helpful and solved my issue quickly. Excellent customer service

Chat-Futé

Dec 22, 2024  on Shopify

Excellent service avec ParcelPanel ! Suivi des commandes clair et précis, interface intuitive, et service client réactif. Idéal pour améliorer l’expérience client sur ma boutique. Je recommande !

VeraLoop

Dec 22, 2024  on Shopify

This app is amazing. It has 99% of the features we want. The customer support is very helpful and patience answering questions. Highly recommend

RS Engraving

Dec 17, 2024  on Shopify

Had a few issues with Royal Mail Uk tracking. support were responsive and the issue seems to have been fixed apart from that the app has been great and has a good feature set which helps with customer satisfaction

MIKEYP

Dec 16, 2024  on Shopify

customer service is amazing answering your question fast professional and will give you extra assisted help when or if needed

RS Engraving

Dec 15, 2024  on Shopify

good UNLESS you get to a peak period like Christmas, like others users orders have not updated in days. now when I get in touch with support im told its been escalated we will keep you informed - I personally feel that they are waiting because in 7 days the issue will self finish as the peak period ends I expect better from a paid service, and unless I get very good assurances this will be my last 'peak period' with this app

オリジナルUSAノベルティー名入れグッズ製作専門店・DIGGIT(ディギット)

Dec 15, 2024  on Shopify

App works great. But it sometimes misleads tracking number with wrong carrier. I had to ask contact support every time to correct them. I hope there is a feature that store end can revise carrier by ourselves. Other than that, customer support was fast enough and always solve my issues. Thank you for your help.

Plushie Produce

Dec 14, 2024  on Shopify

So far, I'm very pleased with the app. I had a question and customer service responded very quicky and solved my issue.

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