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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

Reviews (4,981)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

BibleStore

Aug 08, 2024  on Shopify

Perfect app , when you need to notify customer about the order shipment. they also have many integration to handle the orders. much recommended !!!

My Store

Aug 05, 2024  on Shopify

Very nice customer service and this app is very useful. Donna from customer service helps me for my concerns very fast. Greatly recommend to everyone.

Arctic Sammy

Aug 03, 2024  on Shopify

Great support team! Cecilia has been incredible helpful and always available when we needed assistance.

BuyOne

Aug 02, 2024  on Shopify

Great support by Jessca, She is quick to assist, ensuring a seamless and enjoyable user experience.

Zandro

Aug 02, 2024  on Shopify

Just installed it and it was pretty easy to setup, looks very professional so far. Definitely looks very branded on your website.

Marshall & Linn

Jul 31, 2024  on Shopify

Just installed the app and had to speak with support 2 times. Having a lot of questions around set up everything correctly, but Tessa was amazing and helped a lot. Quick and accurate responses, also very helpful.

Original

Jul 30, 2024  on Shopify

It was quick setup and they make sure to make sure you are all good with the help you need. Don't be afraid to ask questions!

PRINCE GEM

Jul 30, 2024  on Shopify

A very convenient app, the most important thing is that the service is very bad, very easy to get started!

HerSpecial

Jul 30, 2024  on Shopify

Very good app, most have to avoid any chargebacks and make sure the customer is notified throughout the delivery journey.

Ever Vessel

Jul 22, 2024  on Shopify

Great App, works straight out of the box with native email notification and status on the Shopify Admin page for all our shipments. 3rd time lucky after trying other similar apps that couldn't deliver what they advertised. Thanks

Paradsis

Jul 21, 2024  on Shopify

Helpful support, Parcel Panel is a must for your backend. No one can compete with them, especially with their dedicated support team. They are kind and will go one step ahead for you.

NuBrow™

Jul 18, 2024  on Shopify

I use Parcel Panel on my every store. Actully get so less of cutomer mails just because of this. Love the customer support aswell. really fast and great people. Thank you Donna for your quick help as always as on my other stores <3

Tymber Gear

Jul 15, 2024  on Shopify

Works as described and is well priced. Easy to install and adjust for your needs. Customer service is responsive and very helpful. Highly Recommend.

My Store

Jul 14, 2024  on Shopify

Customer Service is on POINT! Kath was very helpful and very kind. Thank you for your awesome support!

Glowup For All

Jul 12, 2024  on Shopify

They helped me get things set up and addressed my concerns, their customer service is really good and they respond immediately. Thank you Jessca!

Esmé & Co.

Jul 11, 2024  on Shopify

Very easy to use and I could easily customise it match my branding. Super easy to reach out for support, this is very important for small business owner like me.

Nexstore

Jul 07, 2024  on Shopify

The customer support (kaith) is really awesome. I got answers to my questions in a matter of seconds. Really love this app♥️

LONORA

Jul 07, 2024  on Shopify

We’ve seamlessly integrated Parcel Panel with our lonora.it store via Shopify, and we’re highly satisfied. The integration process was quick and straightforward. Parcel Panel synced flawlessly with our store, enabling us to monitor shipments directly from the Shopify dashboard. Our customers also love the dedicated tracking page. Overall, Parcel Panel is a fantastic product.

Retro Mingle

Jul 07, 2024  on Shopify

This app is truly amazing! I encountered an error and contacted customer service. They responded quickly and were incredibly friendly and helpful in resolving the issue. While the app’s performance is important, I believe that the effort to resolve problems is equally crucial. For this reason, I want to give a 5-star review. Thank you!

Zephira

Jul 03, 2024  on Shopify

It is imperative to install this app. I have never had any problems! The support service is very helpful and efficient.

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