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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

LUNIA

Nov 07, 2024  on Shopify

The best application I have tested for package tracking, and it is possible to configure each element easily

Mister Gift

Nov 06, 2024  on Shopify

Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.

Mila & Co.

Nov 05, 2024  on Shopify

Love this app! It works perfectly, and the customer service is amazing. Anytime I’ve needed help, they’ve been super quick and helpful. Highly recommend!

Charluxe

Nov 05, 2024  on Shopify

Parcel Panel has been an excellent solution for order tracking in my Shopify store, enhancing customer satisfaction. With its user-friendly interface, I set it up quickly and now provide customers with real-time updates at every stage of their order. The customizable tracking page allows me to align with my brand, and automated notifications reduce support inquiries. It supports multiple carriers, which is a major plus, though some carriers occasionally experience update delays. Overall, it's a valuable tool for professional order tracking.

Pawsome Pals

Nov 04, 2024  on Shopify

Zessa helped me understand what this app is about and was very friendly and patient. I would recommend this app to all!

The Waist Experts

Nov 04, 2024  on Shopify

My tech support, Jessca, was amazing! She took her time to help me and answer my questions with screenshots too. She was very thorough and detailed in her directions. The app was easy to set up, thanks to Jessca.

Viva Aura

Nov 02, 2024  on Shopify

Kath helped me with my issue very quickly ! Quick responses, positive energy and very professional . Thank you !

Aosha Boutique

Nov 01, 2024  on Shopify

La atención al cliente es otro nivel quiero agradecerle y resaltar que Donna fue muy amable y atenta con todas mis dudas recomiendo mucho esta aplicación.✨

SaintCorpse

Oct 31, 2024  on Shopify

Support: Amazing Suitability for Dropshipping and Branding: Yes Options: Wide variety, great selection My recommendation: Best choice. Outperforms competitors. What can be improved: - Design: I’d like more customization options for widgets and appearance.

Handso

Oct 31, 2024  on Shopify

Everything that we need to keep track of the shipments and let the customer know if there are issues with them. Great app and support! Perfect!

Carmelia Fashion

Oct 30, 2024  on Shopify

this app is amazing ! very easy to use and free. You should definitly use it for your shopify store.

FlexBargain

Oct 28, 2024  on Shopify

Donna was quick to respond and helped me resolve the issue. I just started using the app but having easy ad quick access to support is very reassuring.

LushLuxe Shop

Oct 26, 2024  on Shopify

Excellent services from the "Parcel Panel team ". Their app is beneficial for customers who want to track their orders. Customer support is also very supportive and professional especially thanks to " Cecilia " timely and conservative response. Highly recommended

Koa Paris

Oct 24, 2024  on Shopify

Depuis que j'utilise Parcel Panel Order Tracking pour gérer le suivi des commandes, mon expérience client et ma gestion logistique sont considérablement améliorées. L'interface est simple et intuitive, ce qui permet à mes clients de suivre leurs commandes en temps réel, notamment le nombre de demandes de renseignements sur les statuts de livraison. Grâce à l'intégration facile avec ma boutique, j'ai pu configurer le suivi en quelques minutes. Le service est fiable, et les notifications automatiques rassurent mes clients, tout en renforçant la confiance dans ma boutique. De plus, l'équipe de support est réactive et toujours prête à m'aider, ce qui est un vrai plus ! Je recommande vivement Parcel Panel à tous les marchands souhaitant offrir une expérience de suivi professionnel et optimisée à leurs clients.

Ballagrio

Oct 23, 2024  on Shopify

The support is great. The feedback is quick and accurate, and it helps me understand things I didn't understand.

Shop Beauttega

Oct 21, 2024  on Shopify

I was setting everything up, and I had to contact support for help. They immediately responded and took care of my request! I'm looking forward to seeing how this goes!

Lumina Enhance

Oct 21, 2024  on Shopify

Customer service was absolutely a gem when I needed, fast, resourceful and willing to sort and help. I would definitely recommend it.

Southern Gifts & Prints

Oct 16, 2024  on Shopify

The absolute best support among Shopify apps. So great to have Parcel Panel on my team heading into the holiday season.

Glammzee

Oct 14, 2024  on Shopify

I contacted the support and they got back to me in 3 minutes. Donna was super polite and helpful, she has fixed my account issue with two clicks....she's done more than asked as she has adjusted my setups on the Parcel Panel dashboard. Definitely a five stars service. Well done. I highly recommend their service.

Retail Galore Store

Oct 12, 2024  on Shopify

Customer service is outstanding!! I will soon be a paid subscription member of this service and thank you to Kath for her help!!!

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