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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,107)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Pixel Culture

Nov 19, 2024  on Shopify

service clients très réactifs et agréables, super pro et commercial même dans le cadre de l'offre gratuite!!! je recommande vivement!!

Gear Xscape | Adventure Awaits

Nov 17, 2024  on Shopify

Kath went above and beyond to help me. Not only was my question answered, but something was done to help my page that I was not asking for or expecting, but am extremely happy about.

Zyxspire

Nov 15, 2024  on Shopify

Excellent interface, very easy to use and despite it being easy to figure out, it even breaks things down even further if needed. The customer service is great and efficient even for free members and there are many nice free tools, alongside great deals if one wants to purchase a plan down the road. Overall, great app!

NaturaCove

Nov 14, 2024  on Shopify

ParcelPanel is a really great application, I am very pleased. Donna, one of the customer representatives, solved my problem in just 1 minute, thank you parcelpanel family❤️

STILHAVN

Nov 14, 2024  on Shopify

"The customer support from Parcel Panel is outstanding! Quick, helpful, and incredibly friendly. My questions were answered promptly, and the team was always eager to provide the best solution. This is how customer service should always be!"

ZOKULT

Nov 13, 2024  on Shopify

Parcel Panel is on another level. It makes order tracking smooth, quick, and simple. No more stressing about where my package is – everything is right there at my fingertips! Massive shoutout to Kath for the amazing customer service. She was quick to help me with a few questions I had, and made the whole experience effortless. If you’re looking for a reliable and user-friendly tracking solution, Parcel Panel is the way to go. Thanks again, Kath – top-notch support!

Vendavor

Nov 13, 2024  on Shopify

I’m still new to Parcel Panel but so far I’ve had a good response to my request for support. Donna was very helpful.

WallPoster

Nov 13, 2024  on Shopify

L'application est primordiale pour apporter une confiance en plus sur votre site. Je remercie Donna pour m'avoir aidé !

MANOPOULOS Chess & Backgammon

Nov 13, 2024  on Shopify

Parcel Panel Order Tracking has been an invaluable tool for managing and tracking orders with ease. The interface is intuitive, making it easy to access real-time updates on shipments, which is incredibly useful for both my business and customers. The automated tracking notifications add a professional touch to our customer service, keeping customers informed and reducing the need for manual updates.

Dream With Kat

Nov 12, 2024  on Shopify

Customer service was super friendly and got back to me quickly. I’m really happy with the support I received! Thank you!

My Store

Nov 11, 2024  on Shopify

The application has been good so far. Online customer service representative was also helpful and responsive. I've got a step-by-step detail explanation on how I could work things around the application. Overall highly recommended!!!

PARADUXE

Nov 11, 2024  on Shopify

Cecelia did an outstanding job helping me set up protection as well as removing their branding from my store. Gorgeous

Vision Beam

Nov 11, 2024  on Shopify

Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!

LUNIA

Nov 07, 2024  on Shopify

The best application I have tested for package tracking, and it is possible to configure each element easily

Mister Gift

Nov 06, 2024  on Shopify

Very bad tracking app that do not track order correctly, It does not update tracking on my order with Colis Privé and the support is very bad and will not help you.

Mila & Co.

Nov 05, 2024  on Shopify

Love this app! It works perfectly, and the customer service is amazing. Anytime I’ve needed help, they’ve been super quick and helpful. Highly recommend!

Charluxe

Nov 05, 2024  on Shopify

Parcel Panel has been an excellent solution for order tracking in my Shopify store, enhancing customer satisfaction. With its user-friendly interface, I set it up quickly and now provide customers with real-time updates at every stage of their order. The customizable tracking page allows me to align with my brand, and automated notifications reduce support inquiries. It supports multiple carriers, which is a major plus, though some carriers occasionally experience update delays. Overall, it's a valuable tool for professional order tracking.

Pawsome Pals

Nov 04, 2024  on Shopify

Zessa helped me understand what this app is about and was very friendly and patient. I would recommend this app to all!

The Waist Experts

Nov 04, 2024  on Shopify

My tech support, Jessca, was amazing! She took her time to help me and answer my questions with screenshots too. She was very thorough and detailed in her directions. The app was easy to set up, thanks to Jessca.

Viva Aura

Nov 02, 2024  on Shopify

Kath helped me with my issue very quickly ! Quick responses, positive energy and very professional . Thank you !

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