Taranker.Com Logo
Parcel Panel Order Tracking logo

Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

AURAPRO SAUNA™

Oct 08, 2024  on Shopify

Excellent App with Top-Notch Support The Parcel Panel Order Tracking app is fantastic! It makes tracking orders easy and straightforward for both us and our customers. The interface is user-friendly, and the app integrates seamlessly with our store, keeping our customers informed every step of the way. A special thanks to Donna from their support team. She provided outstanding help in no time, resolving my issue quickly and efficiently. Her assistance was excellent and made the process smooth and hassle-free. For anyone looking for a reliable order tracking solution backed by fast, helpful customer service, Parcel Panel Order Tracking is the perfect choice. Five stars, no question!

Libralino

Oct 07, 2024  on Shopify

Appli superbe et que dire du chat en cas de problème, super réactivité parfaite en quelques minutes et en français rien à redire si ce n'est MERCIIII

G-Kiosk

Oct 05, 2024  on Shopify

Right away when started the Trail - free version it was directly a plus support - user-friendly platform very easy to use. and what matters most everything is working as it should be ! Love it.

Mobility Home

Oct 04, 2024  on Shopify

Quick customer support as well. I think with any software like this there is an adaption phase. The customer support made the adaption much easier.

Kingdom Outfitters

Oct 04, 2024  on Shopify

So far so good! Kath w/ customer support was awesome! Super helpful and hooked me up! I heard this was the best app and I believe it now! I will continue using Parcel Panel as long as a have a shop!

DipaliZ

Oct 03, 2024  on Shopify

Had an amazing experience with Parcel Panel Order Tracking chat and support! The team member Donna, was incredibly helpful, answering all my questions with patience and clarity. Highly recommend their service to anyone looking for top-notch customer support! ✨

That's ME Style

Oct 03, 2024  on Shopify

Guter Service mit sehr viel Geduld. Die APP macht genau das, was es soll. Thank you for your patience with me, and I apologize for my frustration earlier. I felt misunderstood regarding my issue.

Fashion-Nade

Oct 03, 2024  on Shopify

I recently had an issue with my tracking system and reached out to Parcel Panel’s customer support via chat. I was amazed at how fast their team responded! They quickly understood my problem and provided a solution in no time. The support agent was professional, friendly, and efficient. I’m really impressed with their service and will definitely continue using Parcel Panel for my business. Highly recommend!

Treasures of my HeART

Sep 30, 2024  on Shopify

The support was great, answered my questions and checked my site just to make sure I had done things correctly. I would recommend this app for anyone

cashymart

Sep 29, 2024  on Shopify

Amazing app fully satisfied with parcel panel and also have many feauters and a great customer support recomended to others

The Shower Head Store

Sep 29, 2024  on Shopify

Only started using it a few days ago but so far it looks super helpful, especially the Gorgias integration. That'll save our CX team a lot of time looking up shipment updates.

Modern Mythos Art

Sep 29, 2024  on Shopify

I'm blown away by the level of support provided. It's always a pain to set up from scratch, as it takes a while to navigate and integrate a new app. But support (Cecilia) was so helpful and speedy, it really took the time and stress out of the process. Will be recommending it to other shops!

Cross & Crown

Sep 29, 2024  on Shopify

Great app, I use them in other stores and have always received good service. Perfect for those who work with dropshipping and multiple carriers.

Noisy Guard TM

Sep 25, 2024  on Shopify

Parcel Panel support once again did not disappoint. Tym razem Donna This time Donna solved my problem. Thank you

Japan Pop Mart

Sep 25, 2024  on Shopify

Demande pour une augmentation de quota et une petite assistance pour la mise en page. Le service était très rapide, professionnel et friendly, en un mot PARFAIT! Merci!

BXR® Training | Portable Boxing Ball System

Sep 21, 2024  on Shopify

Just installed the app, dropped a bunch of question and got a clear, straight and fast answer right away! Special Tahnks to Cecilia for helping me out here

Bonzuri

Sep 18, 2024  on Shopify

Very good application, our site is still in the initial stage, the free package can meet our needs, and we will purchase it later

MarvelouStore

Sep 16, 2024  on Shopify

I am writing to thank Jessica for her invaluable help in resolving my issue. Her dedication, patience, and expertise are remarkable, and I am so grateful for her assistance. With her support, the problem was resolved effectively and efficiently. Thank you, Jessica, for going above and beyond to help me. Your kindness and professionalism made a difference, and I am truly thankful for everything you did.

MigraineMarvel

Sep 15, 2024  on Shopify

Really effective, they give the option of 40 free orders in the free plan, and also download the app sign, very effective

VIP

Sep 15, 2024  on Shopify

L'accueil de Parcel Panel Order Tracking par l'équipe est très agréable. J'installe l'application à l'instant mais je ne l'ai pas encore testée en réel. J'affinerai mon avis asap. Merci en particulier à Ria.

Scroll to Top