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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,107)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Free Movement™ Dance Solutions

Sep 08, 2024  on Shopify

awesome, support is great and we love that our clients can track their parcels worldwide on their own!

Eco Amsterdam

Sep 08, 2024  on Shopify

A lovely lady named Cecilia assisted me with a minor issue, with a fast respond rate, very friendly and resolved it within a minute. recommended 10/10

iSleep.ie

Sep 08, 2024  on Shopify

It is a great experience. I had a problem when I used. When I asked for help I got a quick response even at around 9 pm in Ireland. Recommend this app strongly.

Konka Fragrances

Sep 05, 2024  on Shopify

Ria was a great help, I got my free upgrade and she also removed the branding just out of her own niceness

Children'S World Shop

Sep 04, 2024  on Shopify

I recently had an issue with app. I contacted support and CECILIA was incredibly helpful. She patiently listened to my problem, clearly explained the steps to resolve it, and within minutes the issue was resolved. Their quick thinking and friendly demeanor turned a frustrating situation into a positive one. I'm so grateful for their excellent support!"

Asthora Jewelry

Sep 04, 2024  on Shopify

I have a few questions about how notification emails will work and Ms Ria from Parcel Panel support team helped me a lot. I recommend the app.

thickify

Sep 03, 2024  on Shopify

Super responsive and extremely helpful support team. Not to mention the app works seamlessly. Using it on 2 stores now without a hitch.

Pawsyfun

Sep 02, 2024  on Shopify

I reached out to the support team to request the removal of the brand name from the app, and Kath responded immediately. She resolved the issue quickly and efficiently. The customer service was top-notch, and I’m very pleased with the outcome. Highly recommend! Thank you Kath!

Moments Complices

Sep 01, 2024  on Shopify

Super application et très complète. Je l'utilise pour du dropshipping et elle m'a été très utile. Le service client est réactif et a su répondre à toutes mes questions. Je recommande

Dream Euphoria Store

Sep 01, 2024  on Shopify

I’m thoroughly impressed with the support from Parcel Panel! The team handled my inquiries swiftly and efficiently, but I want to give a special shoutout to Ria. Her expertise, responsiveness, and friendly attitude made the entire experience outstanding. Thanks to Ria, my issues were resolved in no time. If you’re looking for exceptional support, Parcel Panel is the way to go. Thanks again, Ria, for your fantastic help!

Movinwell

Aug 31, 2024  on Shopify

The best tracking and protection (insurance) app. Excellent support (fast and helpful). Highly recommend.

Newage Leather Bags

Aug 30, 2024  on Shopify

The support agent was fantastic quick, knowledgeable, and very helpful. My issue was resolved with ease. Excellent service!

CHARLIE ROSE.LONDON

Aug 30, 2024  on Shopify

Really amazing customer support. Always super helpful! The app is easy to install and navigate. A life saver for tracking information to our customers.

Lunvee

Aug 30, 2024  on Shopify

This app very nice and solves the problem from tracking and this app have a very quicly and very helpful team :) thanks for Jessca

Pfalzgold

Aug 29, 2024  on Shopify

Until now, great customer service. Exploring & Testing the App now, therefore I couldn't give 5 stars at the moment.

Siderity

Aug 28, 2024  on Shopify

I just got this app tonight. I've used track123 on other stores in the past, but wanted to try something new plus parcel panel's pricing model was more attractive to me. It literally took 2 minutes to setup the app, and it looks great. You can see an example of what the page will look like for customers, which is great. They are currently doing an offer that more then doubles the amount of orders included in the free plan, up to 50 instead of 20. They also removed the apps branding, so it looks more professional on the website. This is typically a paid plan feature that they are giving away for free. If you download the app you may see this opportunity, if they are still running it. All I had to do was message the support team. Huge thanks to Ria at the customer support team. She answered me rapidly and gave me those extra benefits. I also wanted to change the color of a specific thing on the page, and couldn't do it on my own. She was able to do it for me in a few minutes. I'm happy to have found this app, and think it will provide good value to me and my customers.

KEYLSEA

Aug 25, 2024  on Shopify

L application est géniale, le service clientèle professionnel et très très rapide !!!!! Je recommande

SEVICH OFFICIEL

Aug 25, 2024  on Shopify

Je recommande cette application. Très utile, efficace et surtout facile à appliquer pour le suivi de vos commandes. De plus Kath est à l'écoute et a été très réactive ! Merci !

SquishLit

Aug 19, 2024  on Shopify

Everything that I needed, the best support ever! I was even given educational materials and some tips. Definitely recommend

Mini Hatıralar

Aug 17, 2024  on Shopify

HELLO , I am a newbie in the world of shopify and e-commerce. I would like to thank KATH for her help after I reported the error I received from the "parcel panel" API loads from the apps I was going to add to my Shopify page. With love and respect, Bünyamin Yükselen

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