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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

HerSpecial

Jul 30, 2024  on Shopify

Very good app, most have to avoid any chargebacks and make sure the customer is notified throughout the delivery journey.

Ever Vessel

Jul 22, 2024  on Shopify

Great App, works straight out of the box with native email notification and status on the Shopify Admin page for all our shipments. 3rd time lucky after trying other similar apps that couldn't deliver what they advertised. Thanks

Paradsis

Jul 21, 2024  on Shopify

Helpful support, Parcel Panel is a must for your backend. No one can compete with them, especially with their dedicated support team. They are kind and will go one step ahead for you.

NuBrow™

Jul 18, 2024  on Shopify

I use Parcel Panel on my every store. Actully get so less of cutomer mails just because of this. Love the customer support aswell. really fast and great people. Thank you Donna for your quick help as always as on my other stores <3

Tymber Gear

Jul 15, 2024  on Shopify

Works as described and is well priced. Easy to install and adjust for your needs. Customer service is responsive and very helpful. Highly Recommend.

My Store

Jul 14, 2024  on Shopify

Customer Service is on POINT! Kath was very helpful and very kind. Thank you for your awesome support!

Glowup For All

Jul 12, 2024  on Shopify

They helped me get things set up and addressed my concerns, their customer service is really good and they respond immediately. Thank you Jessca!

Esmé & Co.

Jul 11, 2024  on Shopify

Very easy to use and I could easily customise it match my branding. Super easy to reach out for support, this is very important for small business owner like me.

Nexstore

Jul 07, 2024  on Shopify

The customer support (kaith) is really awesome. I got answers to my questions in a matter of seconds. Really love this app♥️

LONORA

Jul 07, 2024  on Shopify

We’ve seamlessly integrated Parcel Panel with our lonora.it store via Shopify, and we’re highly satisfied. The integration process was quick and straightforward. Parcel Panel synced flawlessly with our store, enabling us to monitor shipments directly from the Shopify dashboard. Our customers also love the dedicated tracking page. Overall, Parcel Panel is a fantastic product.

Retro Mingle

Jul 07, 2024  on Shopify

This app is truly amazing! I encountered an error and contacted customer service. They responded quickly and were incredibly friendly and helpful in resolving the issue. While the app’s performance is important, I believe that the effort to resolve problems is equally crucial. For this reason, I want to give a 5-star review. Thank you!

Zephira

Jul 03, 2024  on Shopify

It is imperative to install this app. I have never had any problems! The support service is very helpful and efficient.

Little Step

Jul 03, 2024  on Shopify

Parcel Panel is an exceptional application that has transformed the management of order tracking on our website. Customer support is simply excellent, with an efficient and responsive team that resolves issues quickly. The app is incredibly easy to set up and offers customization that adds a professional touch to our site. Overall, Parcel Panel stands out for its ease of use, robust features, and exceptional customer service. I highly recommend it to anyone looking for a reliable and efficient order tracking solution.

Sharkpolewear

Jul 01, 2024  on Shopify

The start of work with the service exceeded all expectations. Let's see how the service shows itself in operation.

RazorAction

Jul 01, 2024  on Shopify

Great app that I have been using for over a year in my online stores. Customer service is excellent, fast, and helpful.

berke.

Jul 01, 2024  on Shopify

For now - great. The quickest support I've ever seen. App is quite easy to understand and gives a lot of possibilities. We are waiting for adding third-party courier. Good to know, that there is a possibility of adjusting courier list to your needs.

CHOISIUM

Jun 30, 2024  on Shopify

ParcelPanel est une excellent, outil de suivi de commande. Je le recommande à 100%. Franchement le service Client est Top. Avec Kath

Phone Case For

Jun 28, 2024  on Shopify

**Fantastic Parcel Tracking Experience with Parcel Panel!** I recently had the pleasure of using Parcel Panel's order tracking service, and I must say, it exceeded my expectations. From start to finish, the process was smooth and hassle-free, thanks to their intuitive interface and detailed updates. One standout feature of my experience was the exceptional customer service provided by Jessica. Her assistance was nothing short of exemplary; she was knowledgeable, patient, and incredibly helpful throughout my inquiries. Jessica's dedication to ensuring I had all the information I needed truly made a difference in my overall satisfaction with Parcel Panel. The tracking system itself was user-friendly and provided real-time updates on the whereabouts of my package, which gave me peace of mind knowing exactly where my shipment was at all times. Parcel Panel's attention to detail and commitment to customer satisfaction are evident in every aspect of their service. Overall, I highly recommend Parcel Panel for anyone looking for reliable order tracking services, and I especially commend Jessica for her outstanding service. Thank you, Parcel Panel, and thank you, Jessica, for making my experience so positive!

Error 404 Shop

Jun 25, 2024  on Shopify

I totally recommend the parcel panel app maybe there is just one issue that it doesn't track or it have slow updates on the italian carrier le poste italiane

ExcellentSupply.com

Jun 24, 2024  on Shopify

This is an excellent tracking app. I've tried a few and Parcel Panel works great! It also integrates tightly with the Accounts Concierge app. Support is quick to respond too. Easily a 5-star app.

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