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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

pureleather.ch

Jun 24, 2024  on Shopify

Ive had a perfect contact with Donna and im just satisfied the maximum the best support ever Thank you Parcel Panel and special thanks to Donna :)

B-konnect

Jun 23, 2024  on Shopify

Très content du service proposé, une application complète, service cleint au top, je recommande fortement +++

Peaches & Cream

Jun 23, 2024  on Shopify

Needed additional quotas added to my shop and Jessica helped me out in less than 5min. Great customer service

Klubbie

Jun 22, 2024  on Shopify

Hands down one of the best tracking app on shopify. The thing that sets them apart from the rest is their support service. They will literally solve any problems for you in the less time. One of the best customer service ever. Highly recommend

Matchy.Shop

Jun 22, 2024  on Shopify

This is an excellent app for tracking orders, with super responsive customer support and extensive plugin functionality. Best app available!

STELHIA

Jun 21, 2024  on Shopify

I am extremely satisfied with the service and professionalism I received from Cecilia. From the moment I first contacted her, I was met with exceptional courtesy and efficiency. Every step of the process was handled with great care and attention to detail. Cecilia demonstrated a high level of expertise and dedication, ensuring that all my needs were met promptly and effectively. Her commitment to providing top-notch service truly exceeded my expectations. I highly recommend her services to anyone seeking reliable and professional assistance.

Esova London

Jun 19, 2024  on Shopify

W's in the chat, I asked for them giving me extra quota, and they did that + removing the branding. + The GIF's section is so funny, I love that. definitely worth it, I have used it for my previous store, its tracking page layout is so professional and neat.

Moeraldo

Jun 19, 2024  on Shopify

Supper ondersteuning via de chat functie!!! Ik was echt verbaasd over de snelle reactie en accurate hulp!

Lunesa

Jun 18, 2024  on Shopify

You need this app to keep your customers on your website and give them the required updates on the shipments. You dont want to send them directly to the courriers tracking page this is much more professional. and they have a lovely customer service team really fast and responsive and helpful. thank you Jessca for your help

SmartParents

Jun 17, 2024  on Shopify

Je tiens à exprimer ma profonde gratitude à Jessica de Parcel Panel pour son aide exceptionnelle. Dès le début, elle a fait preuve d'un professionnalisme exemplaire et d'une grande patience pour m'assister dans l'utilisation de l'application. Ses explications claires et son expertise ont grandement facilité ma compréhension et mon utilisation des différentes fonctionnalités de Parcel Panel. Grâce à son soutien, j'ai pu naviguer efficacement dans l'application et résoudre rapidement tous les problèmes rencontrés. Jessica est une véritable atout pour l'équipe de Parcel Panel et je la recommande vivement pour son service client irréprochable et son dévouement à l'excellence.

Veralne

Jun 17, 2024  on Shopify

great app, look's nice on my theme. they even removed the branding and gave some paid features for free. nice customer support.

PERGLOU

Jun 12, 2024  on Shopify

Assistenza clienti davvero ottima. Ho avuto modo di confrontarmi per una mia curiosità con l'operatrice Jessca e ho risolto ogni mio dubbio. Lei si è dimostrata molto gentile, preparata e veloce nel darmi la miglior soluzione al caso mio. La ringrazio infinitamente.

Uniqaya Lifestyle

Jun 12, 2024  on Shopify

I love this app because it is very simple and ease to use. It has so many carrier partners included in its basic plan. I just want the main thing to manually update the courier partner whom the app shows is different from the original one. Regards,

CozyLab

Jun 09, 2024  on Shopify

Je suis extrêmement satisfait du service de ParcelPanel. Leur plateforme est intuitive et efficace, ce qui facilite grandement la gestion des suivis de commandes pour ma boutique Shopify. Le support client est exceptionnel : rapide, aimable et toujours prêt à aider. Merci beaucoup pour les 30 quotas supplémentaires ! Je recommande vivement ParcelPanel à tous les propriétaires de boutique en ligne.

The Bookworm Shack

Jun 09, 2024  on Shopify

ParcelPanel is a highly recommended Shopify app designed to enhance the order tracking experience for both merchants and customers.

PRJKT DMV - Dreams Manifesting Vision

Jun 08, 2024  on Shopify

Donna helped me out quickly and was super friendly! I look forward to using this app to it's capacity!

Rejuva Fresh Global

Jun 06, 2024  on Shopify

Everything about this application is very professional. Live support is instantly available anytime and UX for clients is perfect.

BAHDA Store

Jun 06, 2024  on Shopify

Very useful program, everything I need for my website. Many thanks to Kath for the quickest support I have ever get!

Guavo

Jun 05, 2024  on Shopify

everyone needs this app. and the pricing is reasonable. customer service on point. thank you donna for your help

LuxOcean

Jun 05, 2024  on Shopify

Best Order Tracking App on the Market and the Staff is very friendly. Shoutout to Kath for the help and guidance!

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