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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,107)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Ardeneve

Aug 14, 2024  on Shopify

The interface is intuitive and easy to navigate, making it simple to monitor the status of shipments. However, I wish the free plan included an automatic translation feature to improve accessibility for international users. Despite this, Parcel Panel remains a valuable tool for keeping customers informed about their orders.

Wild Bracelets

Aug 14, 2024  on Shopify

I'd recommend it because it offers great possibilities and the customer service is very responsive and helpful !

Jolly Duka

Aug 13, 2024  on Shopify

amazing amazing amazing great great amazing amazing amazing great great amazing amazing amazing great great amazing amazing amazing great great

Nacré Antwerp

Aug 09, 2024  on Shopify

Super application, s'intègre parfaitement au site Shopify et le support est exceptionnel, très disponible et efficace !

Petshely

Aug 08, 2024  on Shopify

Parcel Panel has been really helpful for my business. The app is easy to use and works flawlessly, making parcel tracking a breeze. I especially appreciate the support team - they’re always quick to respond and super helpful. I’d definitely recommend it to anyone running an online store!

BibleStore

Aug 08, 2024  on Shopify

Perfect app , when you need to notify customer about the order shipment. they also have many integration to handle the orders. much recommended !!!

My Store

Aug 05, 2024  on Shopify

Very nice customer service and this app is very useful. Donna from customer service helps me for my concerns very fast. Greatly recommend to everyone.

Arctic Sammy

Aug 03, 2024  on Shopify

Great support team! Cecilia has been incredible helpful and always available when we needed assistance.

BuyOne

Aug 02, 2024  on Shopify

Great support by Jessca, She is quick to assist, ensuring a seamless and enjoyable user experience.

Zandro

Aug 02, 2024  on Shopify

Just installed it and it was pretty easy to setup, looks very professional so far. Definitely looks very branded on your website.

Marshall & Linn

Jul 31, 2024  on Shopify

Just installed the app and had to speak with support 2 times. Having a lot of questions around set up everything correctly, but Tessa was amazing and helped a lot. Quick and accurate responses, also very helpful.

Original

Jul 30, 2024  on Shopify

It was quick setup and they make sure to make sure you are all good with the help you need. Don't be afraid to ask questions!

PRINCE GEM

Jul 30, 2024  on Shopify

A very convenient app, the most important thing is that the service is very bad, very easy to get started!

HerSpecial

Jul 30, 2024  on Shopify

Very good app, most have to avoid any chargebacks and make sure the customer is notified throughout the delivery journey.

Ever Vessel

Jul 22, 2024  on Shopify

Great App, works straight out of the box with native email notification and status on the Shopify Admin page for all our shipments. 3rd time lucky after trying other similar apps that couldn't deliver what they advertised. Thanks

Paradsis

Jul 21, 2024  on Shopify

Helpful support, Parcel Panel is a must for your backend. No one can compete with them, especially with their dedicated support team. They are kind and will go one step ahead for you.

NuBrow™

Jul 18, 2024  on Shopify

I use Parcel Panel on my every store. Actully get so less of cutomer mails just because of this. Love the customer support aswell. really fast and great people. Thank you Donna for your quick help as always as on my other stores <3

Tymber Gear

Jul 15, 2024  on Shopify

Works as described and is well priced. Easy to install and adjust for your needs. Customer service is responsive and very helpful. Highly Recommend.

My Store

Jul 14, 2024  on Shopify

Customer Service is on POINT! Kath was very helpful and very kind. Thank you for your awesome support!

Glowup For All

Jul 12, 2024  on Shopify

They helped me get things set up and addressed my concerns, their customer service is really good and they respond immediately. Thank you Jessca!

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