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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Lunvee

Aug 30, 2024  on Shopify

This app very nice and solves the problem from tracking and this app have a very quicly and very helpful team :) thanks for Jessca

Pfalzgold

Aug 29, 2024  on Shopify

Until now, great customer service. Exploring & Testing the App now, therefore I couldn't give 5 stars at the moment.

Siderity

Aug 28, 2024  on Shopify

I just got this app tonight. I've used track123 on other stores in the past, but wanted to try something new plus parcel panel's pricing model was more attractive to me. It literally took 2 minutes to setup the app, and it looks great. You can see an example of what the page will look like for customers, which is great. They are currently doing an offer that more then doubles the amount of orders included in the free plan, up to 50 instead of 20. They also removed the apps branding, so it looks more professional on the website. This is typically a paid plan feature that they are giving away for free. If you download the app you may see this opportunity, if they are still running it. All I had to do was message the support team. Huge thanks to Ria at the customer support team. She answered me rapidly and gave me those extra benefits. I also wanted to change the color of a specific thing on the page, and couldn't do it on my own. She was able to do it for me in a few minutes. I'm happy to have found this app, and think it will provide good value to me and my customers.

KEYLSEA

Aug 25, 2024  on Shopify

L application est géniale, le service clientèle professionnel et très très rapide !!!!! Je recommande

SEVICH OFFICIEL

Aug 25, 2024  on Shopify

Je recommande cette application. Très utile, efficace et surtout facile à appliquer pour le suivi de vos commandes. De plus Kath est à l'écoute et a été très réactive ! Merci !

SquishLit

Aug 19, 2024  on Shopify

Everything that I needed, the best support ever! I was even given educational materials and some tips. Definitely recommend

Mini Hatıralar

Aug 17, 2024  on Shopify

HELLO , I am a newbie in the world of shopify and e-commerce. I would like to thank KATH for her help after I reported the error I received from the "parcel panel" API loads from the apps I was going to add to my Shopify page. With love and respect, Bünyamin Yükselen

Ardeneve

Aug 14, 2024  on Shopify

The interface is intuitive and easy to navigate, making it simple to monitor the status of shipments. However, I wish the free plan included an automatic translation feature to improve accessibility for international users. Despite this, Parcel Panel remains a valuable tool for keeping customers informed about their orders.

Wild Bracelets

Aug 14, 2024  on Shopify

I'd recommend it because it offers great possibilities and the customer service is very responsive and helpful !

Jolly Duka

Aug 13, 2024  on Shopify

amazing amazing amazing great great amazing amazing amazing great great amazing amazing amazing great great amazing amazing amazing great great

Nacré Antwerp

Aug 09, 2024  on Shopify

Super application, s'intègre parfaitement au site Shopify et le support est exceptionnel, très disponible et efficace !

Petshely

Aug 08, 2024  on Shopify

Parcel Panel has been really helpful for my business. The app is easy to use and works flawlessly, making parcel tracking a breeze. I especially appreciate the support team - they’re always quick to respond and super helpful. I’d definitely recommend it to anyone running an online store!

BibleStore

Aug 08, 2024  on Shopify

Perfect app , when you need to notify customer about the order shipment. they also have many integration to handle the orders. much recommended !!!

My Store

Aug 05, 2024  on Shopify

Very nice customer service and this app is very useful. Donna from customer service helps me for my concerns very fast. Greatly recommend to everyone.

Arctic Sammy

Aug 03, 2024  on Shopify

Great support team! Cecilia has been incredible helpful and always available when we needed assistance.

BuyOne

Aug 02, 2024  on Shopify

Great support by Jessca, She is quick to assist, ensuring a seamless and enjoyable user experience.

Zandro

Aug 02, 2024  on Shopify

Just installed it and it was pretty easy to setup, looks very professional so far. Definitely looks very branded on your website.

Marshall & Linn

Jul 31, 2024  on Shopify

Just installed the app and had to speak with support 2 times. Having a lot of questions around set up everything correctly, but Tessa was amazing and helped a lot. Quick and accurate responses, also very helpful.

Original

Jul 30, 2024  on Shopify

It was quick setup and they make sure to make sure you are all good with the help you need. Don't be afraid to ask questions!

PRINCE GEM

Jul 30, 2024  on Shopify

A very convenient app, the most important thing is that the service is very bad, very easy to get started!

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