Parcel Panel Order Tracking logo

Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

Reviews (4,981)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Morris Reed

Apr 20, 2024  on Shopify

It's a shame that we even need apps like Parcel Panel, given the unfortunate stereotype that anything from China is inherently "cheap." What I find amusing, though, is that the same keyboard warriors who express this concern are probably using Chinese tech toys to voice their opinions. Nevertheless, this app is a gem, and I'm grateful for its existence as a tool to combat such stereotypes. Not only does Parcel Panel work seamlessly, but the customer service is also exceptional – they respond almost immediately to any inquiries. In a world where perceptions can overshadow reality, it's refreshing to have a tool like Parcel Panel to set the record straight. Highly recommended!

GivesBlue

Apr 20, 2024  on Shopify

Good app, thanks your questions quickly and offers a professional track your order page. Recommended! It's just a bit pricey. For the rest great!

weshape

Apr 19, 2024  on Shopify

It's super easy to set up, looks good and has great support. They also thought about everything for dropshippers that want to hide the fact that a product gets shipped from China. Cant go wrong with one and pricing is super fair, unlike other apps :)

Ragnok TR™

Apr 16, 2024  on Shopify

With 24/7 support, ease of use and benefits, shopify has been indispensable for me since the first day I started using it. I definitely recommend it

MRM-BODY

Apr 15, 2024  on Shopify

Great App - for the start the free plan is neough and thank you so much to Donna who helped us so qiuck and professional. thank you

Aussie Troves

Apr 14, 2024  on Shopify

The customer support was great. She truly went above and beyond what I asked, and I had just asked a rather simple request, but I was also given more free quotes and she was very quick and professional. Thanks Kath.

Jewellery With Love

Apr 12, 2024  on Shopify

Had few issues with currency and setup but the support team is very great, they have helped me set the app up and it is actually now generating revenue + improving the service for customers. I highly recommend this for shopify owners who are looking to improve their offering while getting some extra revenue :)

ENCOMENDA CERTA

Apr 10, 2024  on Shopify

Suporte muito bom. Tirou minhas dúvidas e resolveu alguns problemas em instantes no rastreamento. TOP d+

unbothered.

Apr 09, 2024  on Shopify

Support was very fast, and was able to provide me with detailed instructions on how to fix my customers shipping notifications. Donna was the best!

GothRider Brand

Apr 08, 2024  on Shopify

I'm impressed by the speed of the support, that's the first thing I look for any app I install, how responsive they are. They are fabulous. Also we were missing a carrier and within less than 2 weeks they added it for us. Prior them I was using another software for tracking it was expensive and never as fast as them.

KuschelICH

Apr 07, 2024  on Shopify

App integrates seamlessly into our theme. Fantastic customer service: Answers within a very short time, even on Sundays! All questions were answered immediately to our complete satisfaction.

Noisy Guard

Apr 05, 2024  on Shopify

An interesting application with the ability to hide Chinese traces. Support always willing to help and respond immediately

Aulux

Jan 25, 2024  on Shopify

The Free plan is more than enough to get started, and the paid plans are super affordable! The customer support is exceptional; we have never seen anything like it before. After submitting our inquiry, we received a response from Donna within 20 seconds - literally. Within just three minutes, all our issues were resolved. We cannot recommend it enough!

FlexibleGoods

Dec 27, 2023  on Shopify

The best app for tracking number ever! They have 24/7 support assistance and the personalized my page like I need it and the way I wanted it. I had problem to find some orders with the courier number, and my clients were unable to track their order status, so I talked with Jessica from the support team, and she fixed everything for me within a minute! Highly recommend this app if you want to scale your business their price worth it 100% !!! Happy customer happy life!

Modcontroller

Dec 09, 2023  on Shopify

The app is very clear and the tracking page looks great. It's also perfect for beginners who are just starting out. You have all the functions you need straight away and you can even have the branding removed free of charge. I can only recommend it and the support is friendly and fast.

Scroll to Top