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Customer reviews: Parcel Panel Order Tracking

Develop by Channelwill

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,899)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

HappyBuyDay

Jun 04, 2024  on Shopify

Jessca a répondu à ma demande très rapidement, moins de deux minutes. Service client très réactif. Je recommande.

Chienalafolie

Jun 03, 2024  on Shopify

Ils ont été très professionnel, rapide à répondre à ma questions et faire ce que j'ai leur ai demandé de faire. Merci Kath!

Little Bennie

May 31, 2024  on Shopify

Dee responded to my questions quickly and patiently, until I understood everything I needed. Thank you!

Love Heaven xxx

May 30, 2024  on Shopify

Love it! Easy to use, very useful app and super customer service! You need this app in your store. :)

Freezibreeze

May 28, 2024  on Shopify

It is awesome working with parcelpanel. Customer support is very impressive timely replies and very collaborative. Loving there services

Silkra

May 28, 2024  on Shopify

I love this app. It's efficient and beneficial for myself and my customers. The customer service is amazing.

Lunessa

Apr 25, 2024  on Shopify

amazing really fast and friendly. Donna even helped me change the tracking link of my previous orders (the orders i got before i even downloaded the app). Thank you very much !!

Aurora Polaris Cosmetics

Apr 24, 2024  on Shopify

this app is very amazing there is a free plan that comes with everything you would need and the support team is just great

YumeJeong Garden

Apr 23, 2024  on Shopify

Donna was too kind and helpful to help me setting up my parcel panel order tracking app on my store page. She was also patient enough to do the needful :)

D.M UNDERWEAR

Apr 23, 2024  on Shopify

This is a wonderful app for shopify Which you may need! And it can help my client to track their order! So useful, have a try!

Galaxy Zone

Apr 23, 2024  on Shopify

I highly recommend the Parcel Panel Order Tracking App for tracking online orders. It's easy to use, provides real-time updates, and has a neat interface that allows you to track all your orders in one place.

Yeadreams R&B

Apr 22, 2024  on Shopify

La acabo de instalar y el servicio técnico es muy rápido y bueno. Subiré a 5 estrellas una vez lo pruebe y funcione perfectamente.

Morris Reed

Apr 20, 2024  on Shopify

It's a shame that we even need apps like Parcel Panel, given the unfortunate stereotype that anything from China is inherently "cheap." What I find amusing, though, is that the same keyboard warriors who express this concern are probably using Chinese tech toys to voice their opinions. Nevertheless, this app is a gem, and I'm grateful for its existence as a tool to combat such stereotypes. Not only does Parcel Panel work seamlessly, but the customer service is also exceptional – they respond almost immediately to any inquiries. In a world where perceptions can overshadow reality, it's refreshing to have a tool like Parcel Panel to set the record straight. Highly recommended!

GivesBlue

Apr 20, 2024  on Shopify

Good app, thanks your questions quickly and offers a professional track your order page. Recommended! It's just a bit pricey. For the rest great!

weshape

Apr 19, 2024  on Shopify

It's super easy to set up, looks good and has great support. They also thought about everything for dropshippers that want to hide the fact that a product gets shipped from China. Cant go wrong with one and pricing is super fair, unlike other apps :)

Ragnok TR™

Apr 16, 2024  on Shopify

With 24/7 support, ease of use and benefits, shopify has been indispensable for me since the first day I started using it. I definitely recommend it

MRM-BODY

Apr 15, 2024  on Shopify

Great App - for the start the free plan is neough and thank you so much to Donna who helped us so qiuck and professional. thank you

Aussie Troves

Apr 14, 2024  on Shopify

The customer support was great. She truly went above and beyond what I asked, and I had just asked a rather simple request, but I was also given more free quotes and she was very quick and professional. Thanks Kath.

Jewellery With Love

Apr 12, 2024  on Shopify

Had few issues with currency and setup but the support team is very great, they have helped me set the app up and it is actually now generating revenue + improving the service for customers. I highly recommend this for shopify owners who are looking to improve their offering while getting some extra revenue :)

ENCOMENDA CERTA

Apr 10, 2024  on Shopify

Suporte muito bom. Tirou minhas dúvidas e resolveu alguns problemas em instantes no rastreamento. TOP d+

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