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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (2,107)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

Shogun Style

Feb 28, 2025  on Shopify

Great app, using for all our stores The support team is super professional, always there to help out in case anything needed can't recommend this enough

Hobbygaren

Feb 28, 2025  on Shopify

Snelle reactie als je een vraag hebt. Donna heeft me weer super geholpen. Using the app for a couple of years in my other webshop.

虹色小部屋 Patifeli (nijiirokobeya Patifeli)

Feb 27, 2025  on Shopify

この企業の注文追跡サービスを使い始めたばかりですが利用しやすいです。企業ガイドも理解しやすく、すぐに店舗サイト内に注文追跡ページを表示できました。 チャットでお問い合わせをした時も、スタッフの方はとても親切で、一生懸命に丁寧に問題を解決していただきました。企業のお客様問い合わせ対応は素晴らしいです。追跡サービスは便利なので、これからもこの企業の追跡サービスを使っていきます

The Troves

Feb 24, 2025  on Shopify

A must have tracking app for any Shopify store! It helps reduce customer support work about order status since the automated notifications keep customers informed. Plus the support team is responsive and super helpful. Highly recommended!

Chantic Home

Feb 22, 2025  on Shopify

Great App I've just started to use it to add value for my customers. I did have some problems integrating my previous orders but i think it's because i set up local delivery and the settings for that can't be edited. The team were more than helpful in trying to help me sort it out. I look forward to seeing how i can use the app when i get more orders in.

ProTrendyz

Feb 20, 2025  on Shopify

Great multi-functional app. Jessica from the support team was very helpful and helped me with any questions!

Etch & Gold

Feb 15, 2025  on Shopify

As a new user, I’ve had a great experience with the Parcel Panel support team! They’re not only quick and responsive, but they also anticipate my needs, making the entire process smooth. I truly appreciate their level of service!

InstaStore Go

Feb 13, 2025  on Shopify

He tenido una excelente experiencia con la persona que me atendió en el chat. Ha sido la única persona que fue capaz de darse el tiempo para encontrar la razón de porqué no había podido rastrear mis pedidos. Ella me ha atendido con mucha paciencia, ha sido muy gentil y me ha solucionado el problema. Estoy muy contenta y agradecida con su enorme ayuda!!

Il mio negozio

Feb 13, 2025  on Shopify

APP che funziona come si deve e con qualsiasi numero di spedizione , sia nazionale che internazionale

Creative Femininity

Feb 12, 2025  on Shopify

This app literally saved my dropshipping business and Cecilia was great! Really good customer support. Xxx

House Of Aaradhi

Feb 10, 2025  on Shopify

Great customer support. App also looks good so far. Will use it more and update details. Thanks for now :)

Story Cabin LLC

Feb 10, 2025  on Shopify

So far the experience is good. I am looking forward to a long history of working together for my customers. 5 stars for their prompt replies to customer service questions.

RehaComfort

Feb 07, 2025  on Shopify

I had an issue with my order tracking, and the customer service team at Parcel Panel Order Tracking was incredibly fast and helpful! They responded quickly, provided clear solutions, and resolved my problem in no time. Excellent support and a great experience overall. Highly recommended!

GasShelbyWatch

Feb 06, 2025  on Shopify

La ayuda ha sido muy rápida, hasta que no he solucionado todos mis problemas no se ha ido, una atención al cliente 10/10!

Ronrooon

Feb 05, 2025  on Shopify

The app is great, but above all I've never seen a customer support so pro-active. Anything you ask they can do it. Even Apple doesn't have that kind of amazing support. Thanks team @ParcelPanel!

RiggingUK

Feb 02, 2025  on Shopify

Installed app to our site www.rigginguk.co.uk had few issues and the support team corrected this withing minutes.

Manntara Co.

Jan 31, 2025  on Shopify

ParcelPanel's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.

Bébé Paradis

Jan 29, 2025  on Shopify

I've been using Parcel Panel across all my Shopify stores, and I can confidently say it's the best order tracking app out there! It helps me so much on a daily basis that I simply couldn't manage without it anymore. Today, Cecilia assisted me with incredible patience, kindness, and professionalism. I truly appreciate her support, and I want to thank her for being so helpful. The customer support team is always responsive and efficient, making the experience even better. Parcel Panel is one of the most essential apps in my Shopify toolkit, and I highly recommend it to any e-commerce business looking to provide a seamless tracking experience for their customers. An absolute must-have!

Perani

Jan 28, 2025  on Shopify

Just installed it but it exceeds my expectations already. Upsells during tracking? dropshipping bullet proof and with good communication to the customer? this is a must have fr

Gluten Free Safe Store

Jan 24, 2025  on Shopify

Parcel Panel makes it easy to add a tracking page to a website. It practically came ready to be launched. And the customer service is excellent. I needed help at 9:30pm Friday, and they were readily available to help and solved the issue in a couple of minutes. All thumbs up for Parcel Panel!

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