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Customer reviews: Parcel Panel Order Tracking

Develop by Shopify

ParcelPanel is a Shopify app designed to enhance post-purchase customer experience with real-time order tracking and delivery updates. This review covers its features, pros, cons, and merchant insights to help you decide if it’s the right fit for your store.

Reviews (1,984)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Parcel Panel Order Tracking." Users consistently praise its intuitive interface, reliable performance, and outstanding customer support. Many emphasize the app's role in simplifying their order tracking processes and enhancing customer satisfaction. The app is widely regarded as essential for e-commerce stores, especially those engaging in activities like dropshipping and handling multiple carriers.

Key Strengths

  • Exceptional customer support described as responsive, friendly, and proactive.
  • Easy setup and seamless integration with platforms like Shopify.
  • Effective in providing real-time order tracking and updates, reducing customer inquiries.
  • Customization options to align with business branding.
  • Support for multiple carriers, facilitating versatile operations.

Common Concerns

  • Instances of misalignment between tracking numbers and carrier data.
  • Occasional delays in updating order statuses during peak periods.
  • Limited ability for merchants to manually amend tracking information.

Final Thoughts

"Parcel Panel Order Tracking" is a robust tool, highly valued by merchants for its efficiency and the ease of tracking shipments. While a few technical hiccups have been reported, the overwhelmingly positive feedback on its customer support underscores its commitment to resolving any issues promptly. It is highly recommended for businesses seeking to improve their order tracking and customer satisfaction.

GasShelbyWatch

Feb 06, 2025  on Shopify

La ayuda ha sido muy rápida, hasta que no he solucionado todos mis problemas no se ha ido, una atención al cliente 10/10!

Ronrooon

Feb 05, 2025  on Shopify

The app is great, but above all I've never seen a customer support so pro-active. Anything you ask they can do it. Even Apple doesn't have that kind of amazing support. Thanks team @ParcelPanel!

RiggingUK

Feb 02, 2025  on Shopify

Installed app to our site www.rigginguk.co.uk had few issues and the support team corrected this withing minutes.

Manntara Co.

Jan 31, 2025  on Shopify

ParcelPanel's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.

Bébé Paradis

Jan 29, 2025  on Shopify

I've been using Parcel Panel across all my Shopify stores, and I can confidently say it's the best order tracking app out there! It helps me so much on a daily basis that I simply couldn't manage without it anymore. Today, Cecilia assisted me with incredible patience, kindness, and professionalism. I truly appreciate her support, and I want to thank her for being so helpful. The customer support team is always responsive and efficient, making the experience even better. Parcel Panel is one of the most essential apps in my Shopify toolkit, and I highly recommend it to any e-commerce business looking to provide a seamless tracking experience for their customers. An absolute must-have!

Perani

Jan 28, 2025  on Shopify

Just installed it but it exceeds my expectations already. Upsells during tracking? dropshipping bullet proof and with good communication to the customer? this is a must have fr

Gluten Free Safe Store

Jan 24, 2025  on Shopify

Parcel Panel makes it easy to add a tracking page to a website. It practically came ready to be launched. And the customer service is excellent. I needed help at 9:30pm Friday, and they were readily available to help and solved the issue in a couple of minutes. All thumbs up for Parcel Panel!

Steampunk-Universe

Jan 23, 2025  on Shopify

Parfait pour un suivis de colis simple et efficace. Prise en main facile et rapide, ainsi que la configuration avancé

My Store

Jan 22, 2025  on Shopify

Jessica did a great job of helping me set up and directing me. Great Customer Service along with a great app

Percys Pet Products

Jan 22, 2025  on Shopify

I’ve only just installed ParcelPanel, but I’m really impressed so far! The setup process was straightforward and hassle-free, which is always a bonus. What really stood out, though, was the excellent customer service – super helpful and quick to respond. Looking forward to seeing how it performs in the long run, but initial impressions are fantastic!

Axen Store

Jan 21, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Une application incroyable avec un service client exceptionnel ! Parcel Panel Order Tracking est une application incontournable pour suivre les commandes de manière précise et efficace. Elle est super intuitive, facile à configurer, et offre des options de personnalisation qui répondent parfaitement aux besoins de mon entreprise. Ce qui la distingue encore plus, c'est son service client extraordinaire. L'équipe est réactive, professionnelle et prête à résoudre n'importe quel problème en un temps record. Je me sens vraiment soutenu dans mon activité grâce à leur disponibilité. Je recommande vivement cette application à tous ceux qui cherchent une solution fiable pour le suivi des commandes. Merci à l'équipe de Parcel Panel pour leur excellent travail !

Liquorice Heaven

Jan 19, 2025  on Shopify

We recently started using Parcel Panel. We primarily use Royal Mail & DHL for shipping. The Royal Mail API is less than perfect and resulted in some teething problems but Parcel Panel support dealt with both problems within hours. Useful app and fantastic customer service – happy to recommend.

CASEMIRI Official Store

Jan 19, 2025  on Shopify

I have known Parcel Panel for a long time and always use it in all my shops. It is an excellent application and the customer service is fast and friendly.

Oro di Campagna

Jan 18, 2025  on Shopify

Its an amazing app, a must have for every shopowner. And the support is awesome, super friendly and helpful. I really recommand this app! :)

bellanza

Jan 18, 2025  on Shopify

Perfect app to keep your customers up to date and to have a clear overview for yourself with order tracking. Really fast and good customer support. Must have for any shopify store!!

WhatNaturalsLove.com

Jan 14, 2025  on Shopify

I wish every app had support like this. The app itself is perfect. I worked with another one before and it was also good but this one also works with email marketing.

Gusto Calabro

Jan 12, 2025  on Shopify

Trovo un servizio molto utile e ben sviluppato, si integra benissimo con il mio negozio, supporto efficace e veloce. Ho provato anche altre app ma questa risulta la migliore consiglio sicuramente l‘installazione a chi cerca un buon servizio di monitoraggio spedizione degli ordini

COSMART Creations

Jan 09, 2025  on Shopify

I have not even started yet and already got fantastic support!!! Looking forward to working with Parcel Panel already:)

I Love a Hangar

Jan 07, 2025  on Shopify

so far so good. repsonsive support. Some Tracking numbers dont match to carriers correctly however the support do correct these types of issues as soon as they are made aware.

lussofits

Dec 29, 2024  on Shopify

Great experience with this app! Donna was extremely helpful and solved my issue quickly. Excellent customer service

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