Shopify Customer satisfaction apps 2026

ParcelWILL Order Tracking

$11-$479 / Month

9.2

2,297 Reviews

All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

Show less

Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

Install App

Aftersell Post Purchase Upsell

$34.99-$99.99 / Month

9.2

760 Reviews

Claim Offer

Lift AOV with 1-Click Checkout Upsells & Thank You Page Offers Show more

AfterSell Post Purchase Upsell is an innovative Shopify app designed to enhance your store's average order value by introducing seamless post-purchase upsells. This app allows customers to effortlessly accept additional offers immediately after their initial purchase with a single click, eliminating the need for re-entering payment information or navigating through checkout again. Beyond boosting sales, AfterSell enhances customer satisfaction by optimizing the thank you page with features such as reviews, FAQs, and cross-sells. For Shopify Plus users, there is an added advantage of upgrading the checkout page with compelling upsells and social proof elements. Additionally, merchants can trigger upsells based on specific criteria like product selections, cart value, or customer tags, ensuring personalized and relevant offers. The app also supports A/B testing, allowing users to identify and implement the most effective upsell strategies. Explore these features and more by booking a private demo on the AfterSell website.

Show less

Thank you page customization

1-click checkout upsells

Order value optimization

Trigger-based upsells

Checkout page modifications

A/b testing offers

Install App

AfterShip Returns & Exchanges

$11-$239 / Month

9.1

1,226 Reviews

Claim Offer

Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

Show less

Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

Install App

StatusPro ‑ Order Status

$9-$99 / Month

9.1

73 Reviews

Claim Offer

Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

Show less

Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

Install App

Qe: Frequently Bought Together

$3 / Month

8.2

3 Reviews

Claim Offer

Delight Customers with Ultimate Frequently Bought Together Show more

"Qe: Frequently Bought Together" is a powerful tool designed to enhance your online store's performance by boosting sales and improving customer satisfaction. This app leverages advanced AI to provide smart product pairings, helping you increase cart value through personalized recommendations. Effortlessly unlock upsell opportunities and drive revenue with its intuitive approach to cross-selling and upselling. The app's seamless integration means you can quickly sync it with your store and begin seeing results without any coding required. Customize dashboards and tailor promotions to align perfectly with your brand, ensuring a unique shopping experience for your customers. Additionally, with performance analytics, you can track success and continuously optimize your strategies for sustained growth. Elevate your store's potential with "Frequently Bought Together" and see customer loyalty soar.

Show less

Customizable offers

Seamless integration

Ai-powered recommendations

One-click upsells

Performance analytics

Install App

Vista Checkout Rule & Discount

$3.99-$25 / Month

8

9 Reviews

Claim Offer

Customize Shopify checkout: hide, sort, rename payments by various conditions. Show more

Vista Payment Customization is an innovative Shopify app designed to streamline and personalize your store’s checkout process. With Vista Payment Rules, you can effortlessly hide, sort, or rename payment methods based on various conditions, such as geographical location, product tags, cart value, or customer tags. This level of customization helps reduce chargebacks and shipping costs, while simultaneously enhancing the overall customer experience by offering a more intuitive checkout. By tailoring payment methods to specific criteria, merchants can improve customer satisfaction and drive higher conversion rates. Additionally, Vista employs a privacy-first approach using Shopify Functions, ensuring that no customer data is stored on external servers. This app not only protects your business from unnecessary expenses but also empowers you to create a smoother and more efficient e-commerce operation.

Show less

Hide payment methods

Rename payment methods

Sort payment methods

Install App

Checkout Master

$5 / Month

Claim Offer

Customize checkout and Enable Prepaid Conversions Show more

Checkout Master is a versatile app designed to enhance the checkout experience for both merchants and customers by providing customizable payment and delivery options. By allowing merchants to hide, sort, or rename payment methods and tailor delivery choices based on conditions like order value or customer location, the app helps create a seamless and efficient checkout process. This customization leads to improved customer satisfaction as it meets varying client needs and preferences. Merchants can streamline their operations, reduce cart abandonment rates, and potentially increase conversion rates. The app supports multiple conditions for customization, offering flexibility and control to adapt to ever-changing business requirements. Checkout Master is a powerful tool for any merchant looking to optimize their checkout process while maintaining a personalized customer journey.

Show less

Customize payment methods

Tailor delivery choices

Efficient checkout process

Install App

WorthTestify ‑ CRO & A/B Test

$35-$299 / Month

Claim Offer

Boost revenue with A/B testing, optimized pricing strategies Show more

WorthTestify is a powerful tool for merchants looking to refine their pricing strategies through data-driven A/B testing. With the ability to test various price points, this app helps businesses, whether small or large, to enhance sales and conversions by analyzing performance metrics. WorthTestify simplifies the process of price testing by offering real-time insights and actionable reports, allowing merchants to make informed decisions about their pricing strategies. It ensures customer satisfaction and helps maximize revenue potential with advanced price testing capabilities. The app includes live traffic splitting for precise, real-time A/B testing, along with comprehensive analytics to track key performance indicators like revenue and conversion rates. WorthTestify seamlessly integrates into your Shopify admin without impacting website speed, guaranteeing a smooth user experience during testing.

Show less

Real-time analytics

Shopify integration

Seamless user experience

Live traffic splitting

Advanced price testing

Install App

Quiver

7.9

11 Reviews

Claim Offer

Quiver enables you to provide prime-like delivery. Magic. Show more

Quiver revolutionizes the delivery experience by providing faster, emissionless services that feel like magic. Designed to enhance conversion rates, boost customer satisfaction, and reduce return rates, Quiver is a valuable tool for any business. The app ensures your products reach your customers within the same hour, utilizing either in-store resources or dedicated Quiver Fulfilment Centres. Currently operational in London and Paris, the service is expanding rapidly to more locations. Its simple setup process means Quiver manages all integrations and logistics, allowing businesses to focus on growth. Quiver’s commitment to zero emissions, powered by renewable energy, means you can elevate your business sustainability standards while delivering unparalleled service. Install the Quiver app today, and experience a seamless upgrade to your delivery operations.

Show less

Simple setup

Same-day delivery

Next-day delivery

Immediate delivery

Emissionless deliveries

Electric delivery

Install App

Varion Prices, Bundles & Deals

$5 / Month

Claim Offer

Compare variant prices easily and see potential savings instantly. Show more

Varion Variant Prices & Deals is a user-friendly app designed to enhance the online shopping experience by displaying all product variants, their prices, and potential savings in one convenient location. This feature-rich tool allows customers to easily compare different options, ensuring they make informed purchasing decisions. By clearly highlighting price differences, the app not only simplifies the shopping process but also enhances transparency and boosts customer satisfaction. Merchants benefit from increased conversions as customers are more likely to complete purchases when they understand the savings involved. With Varion, prices are consistently displayed relative to the first variant, providing a seamless and intuitive shopping experience. Overall, Varion Variant Prices & Deals is a powerful solution for both shoppers and merchants aiming to optimize their e-commerce interactions.

Show less

Compare variant prices

Highlight price differences

Show potential savings

Install App

Where was I?

Claim Offer

Improve satisfaction by supplying easy-to-use comparison Show more

"Where was I?" is a revolutionary Shopify plugin designed to enhance the online shopping experience by keeping track of every product customers visit. It provides a personalized navigation history that makes it seamless for shoppers to revisit previously viewed items, thanks to its elegant side drawer or bottom panel feature. This functionality significantly reduces search time, leading to higher customer satisfaction and potentially increased sales. The plugin also offers customizable user interface options, allowing businesses to choose between a sleek drawer or a convenient panel. Furthermore, "Where was I?" ensures data privacy by storing information directly in the customer's browser, eliminating any legal concerns about data handling. Elevate your Shopify store with "Where was I?" and enjoy smoother navigation and happier customers.

Show less

Customizable ui

Product tracking

Navigation history

Local storage

Install App

Upsell & Cross‑Sell SmartFlow

9.1

28 Reviews

Claim Offer

Boost sales with seamless Shopify upsells and personalized post-purchase offers. Show more

SmartFlow Upsell & Cross-Sell is a powerful app designed to enhance the post-purchase experience by seamlessly integrating upsells and cross-sells. Perfect for Shopify users, it offers an effortless setup with customizable designs and premade templates for quick deployment. The app features one-click upsells and robust analytics to track performance and optimize sales strategies. With A/B testing, personalized offers, and thank you page deals, it helps businesses reduce cart abandonment and drive repeat purchases. Its drag-and-drop builder and responsive templates make designing custom upsells simple and effective. Furthermore, SmartFlow leverages product and customer data to target offers for maximum impact, adding elements such as timers and variant pickers to enhance urgency. With its detailed analytics and flexible customization options, SmartFlow is an invaluable tool for businesses looking to improve customer satisfaction and elevate their sales strategy.

Show less

Detailed analytics

Post-purchase upsells

A/b testing

One-click setup

Performance tracking

Drag & drop builder

Install App

Coco: AI Cart Recovery & Chat

$59-$159 / Month

7.5

54 Reviews

Claim Offer

AI Chat on Whatsapp with Cart Recovery and Newsletters Show more

CoCo WhatsApp AI is a game-changing virtual assistant designed to elevate your sales and customer service on WhatsApp. By seamlessly integrating with your existing setup, CoCo automates the recovery of abandoned carts and sends customized messages to drive revenue growth. The app allows you to craft exclusive offers and personalized communications, boosting engagement and satisfaction. Installation is quick and hassle-free, requiring no coding skills, so you can start optimizing conversions in just one minute. CoCo also offers features like AI chat through a customizable chat bubble widget and supports sending marketing campaigns and newsletters to opted-in users. Additionally, you can review all conversations to refine your strategy, and CoCo ensures GDPR compliance to protect user privacy. Transform your marketing strategy today with CoCo and leverage the full potential of WhatsApp for business success.

Show less

Gdpr compliant

Marketing campaigns

Cart recovery

Newsletters

Ai chat

Review conversations

Install App

Product Samples by Luke

$12 / Month

8.2

41 Reviews

Claim Offer

Allow customer try samples before buy! Show more

Product Samples is an innovative app designed to enhance your customer experience by allowing them to order product samples from your store at no cost or a reduced price. This feature is strategically crafted to increase sales, expand your average order size, and reduce product returns. By offering samples, you provide an opportunity for customers to confirm that your products align with their expectations and meet your quality standards. This reinforces customer confidence and fosters long-term loyalty. Additionally, Product Samples provides detailed metrics, enabling you to track and evaluate the impact of samples on your overall sales strategy. Embrace this simple yet effective tool to deliver ultimate customer satisfaction and ensure every purchase is a sound investment.

Show less

Increase sales

Reduce returns

Order samples

Free or discounted

Enhance satisfaction

Check quality

Install App

Shield Insurance

$0.99 / Month

8.2

1 Reviews

Claim Offer

Enhance trust with automated shipping protection and warranty extension. Show more

Shield Insurance is a comprehensive app designed to provide shipping protection and warranty extensions, safeguarding merchants against the financial impact of lost, stolen, or damaged shipments. By automating coverage, the app strengthens customer trust, minimizes disputes, and enhances overall satisfaction—all crucial for businesses dealing with high-value products. Shield Insurance's robust features not only build post-purchase confidence, encouraging repeat business but also help in significantly reducing return rates. Its dynamic pricing feature automatically adjusts the insurance cost based on the cart total, ensuring fair and flexible pricing options for customers. With auto opt-in functionality, customers are effortlessly enrolled in protection, streamlining the process and enhancing the user experience. Additionally, the app includes a sophisticated analytics dashboard to track key metrics such as revenue, orders, insured orders, and opt-in rates, empowering merchants with insightful data for informed decision-making. Protect every order, build customer loyalty, and drive brand growth with Shield Insurance.

Show less

Dynamic pricing

Analytics dashboard

Automated shipping protection

Warranty extension

Auto opt-in

Install App

Turny Returns & Exchanges

$59-$279 / Month

8.2

4 Reviews

Claim Offer

Automate returns & exchange process & gain insights to reduce. Show more

Turny Returns & Exchanges is a comprehensive app designed to streamline and enhance the returns and exchanges process for e-commerce businesses. By automating these processes, Turny allows businesses to save time and resources while gaining valuable insights into customer behavior that can help reduce return rates and boost revenue. The app integrates seamlessly with logistics providers, enabling automatic generation of shipping labels, and supports integration with platforms such as Shopify and various shipping partners including Shippo and New Zealand Post. Businesses can create a fully branded and personalized returns portal to provide a seamless and delightful experience for customers, ultimately increasing satisfaction and retention. In addition, Turny helps businesses reduce chargebacks and incentivizes in-store returns, promoting increased sales conversions through efficient exchange management.

Show less

Increase conversions

Customer retention

Create labels

Automate returns

Reduce chargebacks

Exchange management

Install App

Vakaufa ‑ AI Salesperson

Claim Offer

Cut support inquiries with 24/7 in-store customer guidance Show more

Vakaufa ‑ ChatGPT Salesman is an indispensable tool designed to enhance your customers' shopping experience by providing immediate, in-store guidance. This app reduces the burden of repetitive support queries, allowing your team to focus on more critical tasks. Ideal for merchants seeking to cut down on customer support costs, it offers instant, on-page answers and tips, simplifying the buying process and boosting customer satisfaction. Whether your store is a small boutique or a large retail operation, this app can help streamline sales and increase conversions. It adeptly learns about your products to provide precise and helpful guidance, instantly addressing queries about shipping costs, payment terms, and more. With its ability to route customers to a real agent when necessary, Vakaufa ensures seamless, 24/7 customer interaction, all while maintaining polite, human-like responses.

Show less

Instant answers

In-store guidance

Product learning

24/7 operation

Redirect to agent

Install App

Magic: Exchanges and Returns

Claim Offer

Return portal that drives exchange / store credit over refunds Show more

Magic: Exchanges and Returns is a cutting-edge app designed to optimize the returns process for businesses, enhancing customer satisfaction while easing the workload on customer service teams. By encouraging exchanges or store credit over traditional refunds, Magic helps transform potential lost sales into opportunities for customer engagement and loyalty. Customers can seamlessly purchase new items during the return procedure, promoting repeat business and strengthening brand interaction. With user-friendly features like clear instructions, real-time tracking, and customizable return reasons, businesses can gain valuable insights into customer preferences and needs. The app also includes a virtual inspection feature, allowing businesses to assess items before they reach the warehouse. Furthermore, Magic integrates with a wide range of WMS and CRM tools, ensuring a streamlined and efficient returns management process that aligns with existing business operations.

Show less

Store credit options

Real-time tracking

Custom return reasons

Encourage exchanges

Purchase during returns

Virtual inspection

Install App

Mirror Mii‑24/7 Phone Support

$29-$99 / Month

Claim Offer

24/7 AI voice support for e-commerce with real-time updates. Show more

Mirror Mii‑24/7 Phone Support is an AI-driven voice agent platform designed specifically for e-commerce businesses, offering round-the-clock assistance that mimics a human interaction. This app allows businesses to effortlessly train their AI virtual agents using videos, documents, or website content, enabling them to efficiently address frequently asked questions related to privacy, returns, or custom policies. With seamless integration into your inventory database, Mirror Mii provides real-time updates on stock and product details, ensuring customers have access to the most current information. The app supports communication in over 60 languages and offers seamless call transfers to phone, SMS, or email, enhancing customer experience with natural-sounding interactions. By reducing the volume of support tickets, Mirror Mii not only streamlines support operations but also boosts customer loyalty and convenience. The result is a sophisticated and efficient support system that improves customer satisfaction and reinforces brand reliability.

Show less

Real-time updates

Multilingual support

Inventory integration

Easy training

Ai voice support

Seamless call transfers

Install App

ShopQuotes: Quote CRM

$19-$49 / Month

8.2

7 Reviews

Claim Offer

Create and share branded draft order links with your customers Show more

ShopQuotes: Live Draft Orders revolutionizes the way merchants share draft orders with their customers by transforming them into live, interactive quote links. This app is essential for businesses that start their sales process with draft orders, offering a fresh approach that boosts conversion rates and elevates customer satisfaction. With ShopQuotes, merchants can consolidate multiple draft orders into a single, branded link, making it easier to share and manage. The app allows seamless integration of live chat widgets, Klaviyo popups, ad tracking scripts, and more, ensuring a personalized and engaging customer experience. ShopQuotes also provides nearly endless theme customization options, aligning perfectly with your brand's aesthetics. Furthermore, users benefit from real-time analytics, offering valuable insights into draft orders and overall sales performance, helping to drive strategic decisions and optimize the sales process.

Show less

Real-time analytics

Shareable quote links

Dynamic elements integration

Merge draft orders

Seamless brand customization

Install App

Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 268 Apps

ParcelWILL Order Tracking

Aftersell Post Purchase Upsell

AfterShip Returns & Exchanges

StatusPro ‑ Order Status

Qe: Frequently Bought Together

Vista Checkout Rule & Discount

Checkout Master

WorthTestify ‑ CRO & A/B Test

Quiver

Varion Prices, Bundles & Deals

Where was I?

Upsell & Cross‑Sell SmartFlow

Coco: AI Cart Recovery & Chat

Product Samples by Luke

Shield Insurance

Turny Returns & Exchanges

Vakaufa ‑ AI Salesperson

Magic: Exchanges and Returns

Mirror Mii‑24/7 Phone Support

ShopQuotes: Quote CRM