Shopify Customer satisfaction apps 2025

Parcel Panel Order Tracking

$11-$479 / Month

9.7

5,179 Reviews

All-in-1 order tracker, Track order for higher CSAT and sales Show more

Parcel Panel Order Tracking is a comprehensive app designed to streamline the order tracking process for businesses, ensuring real-time visibility into shipments and addressing exceptions before they become customer complaints. The app automatically sends shipping notifications, keeping customers informed and reducing the volume of "Where is my order?" inquiries. Businesses can create a branded, multilingual tracking page with customizable elements, enhancing the customer experience and engagement. Additionally, the app offers a smart upsell system to drive more sales and provides powerful analytics to optimize shipping strategies. For dropshipping businesses, the app offers the convenience of hiding Chinese origins with just one click. With 24/7 customer support via online chat or email, Parcel Panel ensures that help is always available for users.

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Multilingual support

Branded tracking page

Real-time tracking

Smart upsell system

Powerful analytics

Customizable elements

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AfterSell Post Purchase Upsell

$34.99-$99.99 / Month

9

1,048 Reviews

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Lift AOV with 1-Click Checkout Upsells & Thank You Page Offers Show more

AfterSell Post Purchase Upsell is an innovative Shopify app designed to enhance your store's average order value by introducing seamless post-purchase upsells. This app allows customers to effortlessly accept additional offers immediately after their initial purchase with a single click, eliminating the need for re-entering payment information or navigating through checkout again. Beyond boosting sales, AfterSell enhances customer satisfaction by optimizing the thank you page with features such as reviews, FAQs, and cross-sells. For Shopify Plus users, there is an added advantage of upgrading the checkout page with compelling upsells and social proof elements. Additionally, merchants can trigger upsells based on specific criteria like product selections, cart value, or customer tags, ensuring personalized and relevant offers. The app also supports A/B testing, allowing users to identify and implement the most effective upsell strategies. Explore these features and more by booking a private demo on the AfterSell website.

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Thank you page customization

1-click checkout upsells

Order value optimization

Trigger-based upsells

Checkout page modifications

A/b testing offers

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S: Estimated Delivery Date ETA

$6.99-$29.99 / Month

9.4

384 Reviews

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Boost sales with ETA, estimated delivery time & shipping time Show more

Omega Estimated Delivery Date is a powerful app designed to enhance transparency and trust by providing customers with clear and precise delivery timelines. It lets online store owners showcase animated graphics of estimated shipping dates across various stages such as product pages, the cart, checkout, success page, and even order emails. By offering detailed information on dispatch, shipping, and delivery times, the app reduces customer support inquiries and fosters increased consumer trust and sales conversion rates. With the ability to customize delivery estimations based on shipping methods, zip codes, or countries, it caters to a wide range of logistic needs. Store owners can tailor the app to display estimated delivery dates for specific products, collections, or vendors while also accommodating cut-off times, holidays, and providing countdown timers for order deadlines. Omega Estimated Delivery Date also adapts to visitors' local time zones, ensuring customers receive accurate and relevant information regardless of their location.

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Countdown timer

Estimated delivery date

Holiday settings

Display timeline graphics

Animated shipping dates

Product/cart/checkout pages

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Address Validator AddressHero

9.1

60 Reviews

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Avoid incorrect addresses through automatic validation. Show more

AddressHero is a powerful tool designed to help merchants streamline their delivery processes and reduce costs by automatically validating delivery addresses. Leveraging the accuracy and reliability of Google Maps, this app ensures that packing stations, house numbers, and entire delivery addresses are correctly identified without any manual input. This not only increases customer satisfaction by minimizing delivery errors but also lowers operational expenses. AddressHero is quick to install, requiring just a few minutes, and offers seamless customization to fit your brand identity. It supports address validation at checkout for Shopify Plus, and is compatible with Express Checkouts like Apple Pay, Google Pay, and PayPal Express. With its lightning-fast loading times and optimized mobile user experience, AddressHero offers a hassle-free setup that requires no programming skills from the user.

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Customizable branding

Google maps integration

Mobile optimization

Instant setup

No programming required

Automatic validation

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AfterShip Returns & Exchanges

$23-$239 / Month

8.9

2,429 Reviews

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Return Label, Store Credit, Exchange, Return Policy, Refunds Show more

AfterShip Returns & Exchanges is an intuitive app designed to enhance the returns process, boosting customer satisfaction while optimizing operational efficiency. By offering an automated returns solution, businesses can encourage exchanges over returns, thus recapturing otherwise lost revenue. The app allows you to set automation rules, manage returns, and track insights seamlessly all within one portal, significantly improving efficiency. It helps reduce customer anxiety through branded returns pages and automated email updates, ensuring customers are always informed. The app efficiently manages carriers with regional return routing and carrier data to streamline operations. With features like a self-service returns page and smart return rules, businesses can lower return rates and enhance customer experiences. Additionally, flexible refund and exchange options, coupled with automation features like auto-refund and auto-restock, minimize manual work and further delight customers.

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Flexible refund options

Self-service returns

Smart return rules

Exchange encouragement

Automated email updates

Automated return processes

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Seel Worry‑Free Purchase

8.9

75 Reviews

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Add post-purchase guarantees for returns, shipping, and more Show more

Seel Post‑Purchase Guarantee is an innovative app designed to enhance customer satisfaction and boost conversions by offering risk-free shopping experiences. It allows businesses to integrate Return Assurance on Final Sale items, offering a safety net that encourages more confident purchases. Additionally, Seel includes Green Shipping Protection, which offsets carbon emissions and safeguards against costs from shipping mishaps like loss, damage, and delays. The app streamlines post-purchase solutions with a user-friendly interface that enables customers to resolve issues effortlessly and businesses to manage everything from a centralized dashboard. By addressing common post-purchase problems, Seel helps preserve customer relationships and encourages repeat business. This solution effectively reduces customer support inquiries and enhances brand loyalty by ensuring a smooth and reliable shopping journey.

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Issue resolution

Dashboard management

Return assurance

Green shipping

Post-purchase protection

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ETP Sort Hide Shipping Rates

$4.99 / Month

9.2

24 Reviews

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Streamline checkout with easy shipping customizations Show more

ETP Hide & Sort Shipping is a powerful app designed to help merchants better manage their shipping options, ensuring a smoother and more efficient checkout experience. This app allows businesses to hide unnecessary shipping methods, sort their available options for a more organized presentation, and rename shipping methods to align with their brand identity. Perfect for stores with complex shipping requirements, it simplifies the decision-making process for customers, making it easier for them to choose the best shipping method. By enhancing the clarity and organization of shipping options, the app significantly boosts customer satisfaction. ETP Hide & Sort Shipping enables a more streamlined checkout process, ultimately leading to improved efficiency and customer happiness. Whether you want to eliminate confusion or create a cohesive brand experience, this app provides the tools needed to tailor your shipping methods to meet specific store and customer needs.

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Hide shipping methods

Rename shipping options

Sort shipping options

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Returbo: Returns & Exchanges

$29-$450 / Month

9.2

57 Reviews

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Automatic returns, exchanges, and complaints! Show more

Returbo is a cutting-edge application designed to streamline the post-purchase experience for Shopify store owners. This powerful tool modernizes how returns, exchanges, and complaints are handled by providing customers with a digital return form for self-registration and generating return shipping slips automatically. Integrated directly into your website, Returbo allows for seamless operation, including automatic tracking and effortless management. The app also enhances communication by keeping customers informed through timely email notifications. Additional features such as the option to attach images and comments ensure a comprehensive approach to resolving customer issues. By facilitating an easy exchange process, Returbo not only boosts sales but also enhances customer satisfaction. Experience the simplicity of handling returns and exchanges on autopilot with Returbo.

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Email notifications

Automatic tracking

Self-registration

Autogenerated slips

Effortless management

Image & comments attachment

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Octolize Shipping Discounts

$4.99 / Month

9.2

21 Reviews

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Auto-apply shipping discounts based on rules and conditions Show more

Octolize Shipping Discounts is a versatile app designed to give you full control over the shipping discounts in your store. It allows you to set up flexible rules and combine multiple AND/OR conditions to automatically apply customized shipping discounts at checkout under specific circumstances. With this app, you can reward loyal customers, offer free shipping, percentage-based discounts, or fixed-amount shipping discounts to boost sales and reduce cart abandonment. By streamlining your shipping strategy, you can enhance customer satisfaction and improve your conversion rates. The app features auto-application of discounts, new shipping rates, and multiple combinable rules with 15 triggering conditions based on cart total amount, order weight, quantity, and address. Easy to set up and integrated seamlessly with your store, Octolize Shipping Discounts enables you to reduce shipping rates for specific products, collections, shipping methods, and countries with a user-friendly interface.

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Seamless integration

Percentage or fixed discounts

User-friendly interface

Specific product discounts

Auto-apply discounts

Multiple rule conditions

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SEA Post Purchase Survey App

9.1

13 Reviews

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Understand customers by attribution survey Show more

SEA Survey & Feedback App is a versatile tool designed to enhance customer engagement through comprehensive surveys and feedback collection. The app offers a wide array of customizable survey templates tailored for post-purchase analysis, customer satisfaction, and marketing attribution. Users can target specific groups by applying filters such as customer tags, visited pages, or products purchased, ensuring that surveys reach the most relevant audience. The app supports a variety of question types, from star ratings to short answers, allowing users to create dynamic and engaging questionnaires. With a centralized dashboard, users can manage all surveys efficiently, track responses in detail, and gain actionable insights to improve business strategies. Surveys can be distributed via any custom page, maximizing reach and improving customer response rates, ultimately elevating overall satisfaction. From capturing customer sentiments to quantifying insights, SEA Survey is ideal for businesses seeking to refine their engagement strategies through data-driven decisions.

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Customizable templates

Actionable insights

Detailed tracking

Targeted surveys

Dynamic questionnaires

Survey distribution

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StatusPro ‑ Order Status

$9-$99 / Month

9.2

57 Reviews

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Simplify order management with your own custom order statuses. Show more

StatusPro ‑ Order Status is an intuitive app designed to enhance customer satisfaction by keeping them informed about their order status. By offering custom statuses tailored to your business needs, it reduces customer queries, enabling smoother communication. Each custom status can be linked to a personalized email template, making it quick and easy to update customers. A user-friendly order lookup page empowers customers to track their order progress autonomously, further minimizing inquiries. The app also allows automated email notifications to be sent to customers or third parties whenever an order status changes. Order statuses can be modified automatically upon fulfillment, and QR code scanning from your smartphone provides a convenient way to update statuses. Additionally, the app features order due dates to support effective order management.

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Custom order statuses

Auto email notifications

Order lookup page

Qr code updates

Order due dates

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Coco: AI WhatsApp Marketing

$59-$159 / Month

7.5

58 Reviews

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AI Chat on Whatsapp with Cart Recovery and Newsletters Show more

CoCo WhatsApp AI is a game-changing virtual assistant designed to elevate your sales and customer service on WhatsApp. By seamlessly integrating with your existing setup, CoCo automates the recovery of abandoned carts and sends customized messages to drive revenue growth. The app allows you to craft exclusive offers and personalized communications, boosting engagement and satisfaction. Installation is quick and hassle-free, requiring no coding skills, so you can start optimizing conversions in just one minute. CoCo also offers features like AI chat through a customizable chat bubble widget and supports sending marketing campaigns and newsletters to opted-in users. Additionally, you can review all conversations to refine your strategy, and CoCo ensures GDPR compliance to protect user privacy. Transform your marketing strategy today with CoCo and leverage the full potential of WhatsApp for business success.

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Gdpr compliant

Marketing campaigns

Cart recovery

Newsletters

Ai chat

Review conversations

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PayRules: Hide Payment Methods

$4.99 / Month

8.1

54 Reviews

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Hide COD, PayPal, Stripe, Bank Deposit or any payment methods Show more

PayRules: Hide Payment Methods is a powerful tool designed by KlinKode to streamline your e-commerce checkout process. This app allows you to customize the visibility of payment methods such as Cash on Delivery, PayPal, and others based on various conditions like cart total, customer type, or product category. By tailoring payment options, merchants can effectively reduce risks associated with unwanted chargebacks, account freezes, and additional shipping fees, which can often lead to significant losses. PayRules enhances the checkout experience by making it more relevant and convenient for both merchants and their customers. This leads to improved customer satisfaction and increased conversion rates, while also safeguarding your business from avoidable costs. Compatible with all Shopify plans including Shopify Plus, PayRules delivers flexible payment management solutions for businesses of all scales, from B2C to wholesale and B2B markets.

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Hide payment methods

Customize checkout

Conditional payments

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OC Pincode / Zipcode Checker

$1.99 / Month

9.1

11 Reviews

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Check Pincode/Zipcode Availble For Your Area Show more

OC Pincode/Zipcode Checker is an essential tool for enhancing your Shopify store's shipping efficiency and customer satisfaction. This powerful app allows you to instantly validate customer addresses by verifying pincode/zipcode inputs, ensuring accurate delivery estimates. With this feature, customers can easily check if delivery services are available in their area, streamlining your logistics process and reducing delivery-related issues. OC Pincode/Zipcode Checker also offers flexible management of pincode availability messages, allowing you to customize "Available" and "Unavailable" notifications for different regions. For added convenience, import and export pincode data using CSV files, or manually add specific pincodes to cater to unique delivery requirements. This app is a vital asset for maintaining a smooth and reliable shopping experience, fostering increased customer trust and satisfaction.

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Instant verification

Address validation

Manage messages

Delivery availability

Accurate estimates

Csv import export

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Boosty Cart Drawer Cart Upsell

$7.99-$25.99 / Month

7.3

8 Reviews

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Boost Sales with Smart Cart: Upsells, Rewards, and Free Gifts! Show more

Boosty Cart Drawer Cart Upsell is an innovative app designed to enhance your e-commerce store's checkout process while boosting your Average Order Value (AOV). This powerful tool allows you to create a visually appealing, slide-out cart that integrates smoothly with your site's design, ensuring a seamless shopping experience. With a suite of features focused on customer satisfaction, Boosty Cart enables upselling and cross-selling through product recommendations, helping you maximize revenue effortlessly. The app is equipped with a sticky cart button to improve cart visibility and decrease cart abandonment, alongside features like a free shipping progressive bar and cart countdown timer to incentivize purchases. It also offers add-on options such as shipping insurance, giving customers the flexibility to tailor their checkout experience. Whether accessed on desktop or mobile, Boosty Cart makes every interaction a potential opportunity for growth, refining the checkout journey from start to finish.

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Free shipping bar

Sticky cart button

Add-on options

Free gifts

Slide cart

Upsell recommendations

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VL: Checkout Address Validator

6.7

9 Reviews

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Address verification to prevent shipping and delivery failures Show more

Valider Address Validator Plus is an essential tool for e-commerce businesses seeking to streamline their shipping processes and enhance customer satisfaction. By validating addresses during checkout and on the Thank You page, this app helps prevent costly delivery errors caused by mistyped or incorrect addresses. The Plus plan offers real-time prompts, enabling customers to correct invalid entries before order fulfillment, thereby reducing refunds and re-shipments. Valider's features include customizable prompts that align with your store's branding and the ability to block undeliverable addresses, such as PO Boxes and certain military locations. It works seamlessly across all devices without any coding required, and supports express checkouts like Apple and Google Pay. With Valider, retailers can significantly minimize support tickets, protect revenue, and ensure a smoother shopping experience for their customers.

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Customizable prompts

Automatic address validation

Prevent undeliverable addresses

Mobile and desktop compatible

Supports express checkouts

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Rich Returns & Exchanges

$19-$199 / Month

9.1

92 Reviews

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Allow customers to process returns, exchanges, and refunds Show more

Rich Returns & Exchanges is a powerful app designed to streamline the returns and exchanges process, ultimately saving time and enhancing customer satisfaction. It offers a self-service, custom-branded returns portal that integrates seamlessly with your store, enabling customers to manage their returns and exchanges effortlessly. By suggesting exchanges over returns, this app helps recapture potential lost revenue. With the capability to generate prepaid return labels from over 50 carriers worldwide, the app ensures a smooth and efficient returns process. Automated email notifications keep customers informed at every stage, improving transparency and trust. Businesses can set up automated rules tailored to their return policy and exchange terms, and integrate easily with existing systems like ERP, IMS, CRM, and 3PL. Overall, Rich Returns & Exchanges simplifies returns management while keeping customers satisfied and informed.

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Automated return labels

Automated email notifications

Custom-branded portal

Integrates with systems

Custom return rules

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Seeplus: Fast Local Delivery

9.1

3 Reviews

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Q-Commerce Solution: Order Fulfilment & Instant Delivery Show more

Seeplus: Order Fulfilment is a dynamic app designed to meet the growing demand for quick and efficient delivery services. It simplifies the entire fulfilment process, from order management to picking and packing, shipping, and even returns management. Seamlessly integrated with Shopify, Seeplus offers a straightforward plug-and-play solution that accelerates your business operations. By partnering with Uber Direct, it introduces Q-Commerce, facilitating swift and dependable local delivery directly through your sales channels. This innovative platform not only addresses the need for speed and convenience but also enhances customer experience by offering multiple delivery options, including in-store, curbside, lockers, and instant delivery. Real-time order status updates and personalized communication further enrich customer satisfaction, while integrated staff instructions streamline order preparation, making retail stores more efficient. Seeplus ultimately boosts conversion rates, sales, and profitability, ensuring your business stays ahead in a fast-paced retail environment.

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Returns management

Order management

Multiple delivery options

Instant delivery

Picking and packing

Real-time status

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SelfDesk: Order Edit & Upsell

$9.99-$49.99 / Month

9.1

2 Reviews

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Effortlessly edit orders, upsell, and enhance customer satisfaction post-purchase. Show more

SelfDesk: Order Edit & Upsell is a powerful app designed to transform your order page into a dynamic revenue-generating tool. It empowers customers to easily make post-purchase edits to their orders, including adding new products, initiating refunds, and making payments, all of which contribute to a significant reduction in support tickets. This functionality not only saves time and resources for businesses but also enhances overall customer satisfaction by providing a smooth and flexible shopping experience. The app integrates secondary payments into orders seamlessly, though businesses using manual payment capture may need to handle these separately to ensure compliance. Key features include unlimited order edits, personalized product recommendations, automated refunds and payments, detailed event logs and analytics, and multi-language support. Together, these features help businesses unlock new revenue streams while maintaining high levels of customer service and compliance.

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Multi-language support

Product recommendations

Unlimited order edits

Auto-refunds and payments

Event logs & analytics

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SQ: Live Draft Order Quotes

$49 / Month

9.1

3 Reviews

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Create and share branded draft order links with your customers Show more

ShopQuotes: Live Draft Orders revolutionizes the way merchants share draft orders with their customers by transforming them into live, interactive quote links. This app is essential for businesses that start their sales process with draft orders, offering a fresh approach that boosts conversion rates and elevates customer satisfaction. With ShopQuotes, merchants can consolidate multiple draft orders into a single, branded link, making it easier to share and manage. The app allows seamless integration of live chat widgets, Klaviyo popups, ad tracking scripts, and more, ensuring a personalized and engaging customer experience. ShopQuotes also provides nearly endless theme customization options, aligning perfectly with your brand's aesthetics. Furthermore, users benefit from real-time analytics, offering valuable insights into draft orders and overall sales performance, helping to drive strategic decisions and optimize the sales process.

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Real-time analytics

Shareable quote links

Dynamic elements integration

Merge draft orders

Seamless brand customization

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Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 222 Apps

Parcel Panel Order Tracking

AfterSell Post Purchase Upsell

S: Estimated Delivery Date ETA

Address Validator AddressHero

AfterShip Returns & Exchanges

Seel Worry‑Free Purchase

ETP Sort Hide Shipping Rates

Returbo: Returns & Exchanges

Octolize Shipping Discounts

SEA Post Purchase Survey App

StatusPro ‑ Order Status

Coco: AI WhatsApp Marketing

PayRules: Hide Payment Methods

OC Pincode / Zipcode Checker

Boosty Cart Drawer Cart Upsell

VL: Checkout Address Validator

Rich Returns & Exchanges

Seeplus: Fast Local Delivery

SelfDesk: Order Edit & Upsell

SQ: Live Draft Order Quotes