I attempted to upgrade my Jotform plan through Shopify using their advertised 60% annual discount. Despite multiple attempts and providing screenshots, the discount never applied. Over 8 different support agents responded, but I received repeated generic replies without real progress or escalation to a supervisor. After 5+ days of back-and-forth, I still couldn’t upgrade at the correct price and couldn’t use the app in the meantime. Eventually, I uninstalled the app due to the delay and lack of resolution. If the support is this poor for a simple inquiry, I can’t imagine how bad it would be in an actual emergency. Here is my communication that way everybody can see what i went through before i decide to write a review. Billing: Discount not applying when trying to upgrade via Shopify Private Profile Image torosasik Asked on August 7, 2025 at 4:20 PM Hello, I am writing to inquire about the current promotion for Jotform annual plans. I attempted to upgrade my account, but the discounted price was not reflected; it showed a price of $39 instead. Could you please assist me in ensuring that I receive the advertised 60% discount when upgrading? Thank you for your time and assistance. Best regards, Toros Billing: Discount not applying when trying to upgrade via Shopify Image 1 Screenshot 30 Billing: Discount not applying when trying to upgrade via Shopify Image 2 Screenshot 41 Profile Image Joseph Christian Jotform Support Replied on August 7, 2025 at 4:23 PM Hi Toros, Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them. Thanks for your patience, we appreciate it. Profile Image Billy Jotform Support Replied on August 9, 2025 at 10:54 PM Hi there, Thanks for patiently waiting. Please note that the discount only applies to yearly subscriptions. Would you like us to cancel your current subscription so you can try again with the discount? Profile Image torosasik Replied on August 10, 2025 at 8:43 PM Sure, but am I gonna lose the data/setup/knowledge? Profile Image Billy Jotform Support Replied on August 11, 2025 at 7:51 AM Hello there, Thanks for patiently waiting. You'll not lose any of your data/configuration, so I went ahead and canceled it. You can now upgrade again. Let us know if you need further assistance. Profile Image torosasik Replied on August 11, 2025 at 1:23 PM Billing: Discount not applying when trying to upgrade via Shopify Image 1 Screenshot 20 Unfortunately, it's still the same. Profile Image Eduardo Jotform Support Replied on August 11, 2025 at 1:25 PM Hi Toros, I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread. Reach out again if you need any other help. Billing: Discount not applying when trying to upgrade via Shopify Image 1 Screenshot 20 Profile Image torosasik Replied on August 11, 2025 at 1:27 PM ok thanks Profile Image torosasik Replied on August 12, 2025 at 12:31 PM Hi there, following up on this issue. This has been going on for a while and we need help as soon as possible. Please get back to us within the day. Profile Image Mary Jotform Support Replied on August 12, 2025 at 12:56 PM Hi Toros, I understand that this is taking longer to solve than expected. I'll make another follow-up with the related team about this. We really appreciate your patience and understanding while we’re looking into this. Profile Image torosasik Replied on August 13, 2025 at 4:49 PM We need help immediately. Profile Image Joseph Christian Jotform Support Replied on August 13, 2025 at 5:20 PM Hi Toros, There haven’t been any updates yet. I know that it’s taking some time to resolve. I’ve marked this as a Priority and reached out to our relevant team again. We’ll let you know as soon as there’s an update. Thanks for your patience, we appreciate it. Profile Image torosasik Replied on August 13, 2025 at 6:53 PM It's been 5 days, and we can not use the app in the meantime. I just want to pay the correct amount and start using it again. How difficult it could be to take 5 days. I need an immediate solution, like I said. Profile Image Christian Ice Jotform Support Replied on August 13, 2025 at 6:56 PM Hi Toros, I've reached out directly to our relevant team. Rest assured that we’ll get back to you with an update as soon as we have one. We really appreciate your patience and understanding while we look into this. Profile Image torosasik Replied on August 13, 2025 at 7:25 PM Have you guys even read the messages? Since you guys keep writing the same message, like it means something, I want you guys to escalate this to a person who is not going to write the same thing over and over(supervisor/manager). Profile Image Jonathan Jotform Support Replied on August 13, 2025 at 7:38 PM Hi Toros, As previously mentioned, we had already escalated this ticket to the relevant team. I understand your frustration that this is taking longer to solve than expected. But, be rest assured that we’ll get back to you with an update as soon as we have one. Thank you for your patience and understanding, we appreciate it. Profile Image torosasik Replied on August 13, 2025 at 9:23 PM My frustration is easy to understand since after 5 days and 8 different support person, I have nothing. No explanation, no higher rank customer service, not even an apology. I want to contact a customer service supervisor/manager. Profile Image Mary Jotform Support Replied on August 13, 2025 at 10:03 PM Hi Toros, I see that your request was already escalated to the relevant team. I have sent a follow-up request, and we are still waiting for an update. We will get back to you as soon as we hear from them. In the meantime, let us know if you have any other questions. Profile Image Mary Jotform Support Replied on August 14, 2025 at 1:19 AM Hi Toros, Thanks for waiting. I have received an update, and accordingly, you signed up via Shopify, and when trying to make a payment, you are being forwarded to Shopify Checkout. They do not offer the discounted prices and is the reason why you are seeing the regular price. Can you try going to the pricing page, then upgrade your account from there? Give it a try and let us know how it goes. Profile Image torosasik Replied on August 14, 2025 at 1:47 AM It is not funny. Of course, I tried 50 times before, and I tried now. I think you guys just don't want to give the discount cause I cannot imagine customer support can be this poor. Just send me a payment link and i can pay.Billing: Discount not applying when trying to upgrade via Shopify Image 1 Screenshot 20 Profile Image Afzal Jotform Support Replied on August 14, 2025 at 2:11 AM Hi Toros, I’ve reached out to the related team about this. Once they look into things, I'll reply to you here on this thread. Reach out again if you need any other help. Billing: Discount not applying when trying to upgrade via Shopify Image 1 Screenshot 20 Profile Image torosasik Replied on August 14, 2025 at 2:13 PM I already uninstalled the app, and I will add this support ticket to the Shopify app store to warn others not to get the same struggle. Bottom line: If you plan to purchase through Shopify, be aware that promotions may not apply and support may take days without a clear solution.

Did not work at all, the UI just totally hung in the app and I could not even get it to work. Bad times

Brilliant app and top-notch support, couldn’t be happier Can’t fault the Jotform App or the team behind it - absolutely spot on. It was incredibly easy to integrate with Shopify, and everything worked seamlessly right from the start. Training the AI bot is refreshingly straightforward. No faffing about with complicated flows or hours of setup like some others, it just works. The interface is clean, intuitive, and genuinely user-friendly. A proper plug-and-play solution for anyone looking to add AI to their store. A full 5-star experience, great app, great people. Highly recommended.

I love Jotform, so far so good!! I have lots of content on my website and visitors ask questions and it provides smart comprehensive answers leaving them happy and saying "thank you"! It also does a great job answering all queries related to customer orders on my Shopify store and that leaves me with more time to do other stuff! Essential tool for any online business.

It was a great experience. I enjoyed every bit of it. It is user-friendly and very flexible. I love the fact that I am able to customize and train my AI chatbot to my taste.

This Shopify Jotform app is very convenient and easy to use, with great features all over the app, you can easily search for anything you find confusing with the help of the AI chatbox.

The chatbot was very easy to use and customize. It come up with default configuration that help up deploy the chatbot quickly