Shopify Order inquiries apps 2026

Jotform AI Chatbot & Live Chat

$39-$129 / Month

(4.2/5)

28 Reviews

"Instant support with AI: Boost efficiency and customer satisfaction effortlessly." Show more

Jotform AI Chatbot & Live Chat is an innovative application designed to provide 24/7 customer support through AI-powered chatbots, enhancing both efficiency and customer satisfaction. The app automates customer inquiries, delivering instant and precise responses regarding orders, shipping, product details, and FAQs, all tailored automatically to your store's data. This ensures that the chatbot continuously improves its responses based on actual customer interactions. Before going live, you can test and fine-tune your chatbot to ensure optimal performance. Integrating seamlessly with platforms like Shopify, the app keeps all product and order details up to date without requiring any coding skills. Additionally, smart automation manages inquiries and guides purchases while providing personalized product recommendations. The app also supports omnichannel communication, handling chat, web, and phone interactions with human-like AI responses, and integrates custom workflows with tools such as Google Calendar and Slack to enhance operational efficiency.

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Shopify integration

Personalized assistance

Ai-powered chatbots

Custom workflows

Omnichannel support

Instant responses

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Assembled

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Supercharge your support agents Show more

Assembled is an innovative app designed to transform how businesses manage order-related queries and support tickets. By integrating advanced language model technology, it enables companies to efficiently handle large volumes of support tickets, significantly enhancing response times and customer satisfaction. The app provides AI-suggested responses, ensuring faster replies that are tailored to each customer's needs, and it matches the ideal communication tone for every interaction. Assembled gives customer service agents a head start with auto-draft functionality, streamlining their workflow and reducing effort. This tool is particularly valuable for businesses seeking to optimize their support operations, promising a smarter and more effective way to address customer inquiries. Ultimately, Assembled empowers companies to elevate their support services, fostering a more responsive and customer-centric approach.

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Boost satisfaction

Ai suggested responses

Ideal voice matching

Auto-draft responses

Streamline order queries

Optimize response times

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Breeze Customer Agent

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AI-powered customer support agent that leverages your content to answer inquiries 24/7. Show more

Breeze Customer Agent is an advanced AI-driven tool designed to seamlessly integrate with HubSpot's chatflows, enhancing customer interaction by delivering prompt and precise responses. Drawing from your existing HubSpot content, knowledge base, and public URLs, it ensures that customers receive information that is both comprehensive and contextually relevant. This intelligent agent is equipped to manage routine inquiries adeptly, reducing the workload on human agents and allowing them to focus on more complex tasks. If a query needs clarification, Breeze Customer Agent intelligently asks follow-up questions to better understand the customer's needs. For issues that require human intervention, it efficiently escalates the matter to appropriate team members, ensuring that complex problems are addressed swiftly. By streamlining customer support operations, Breeze Customer Agent boosts both operational efficiency and customer satisfaction, setting a new standard for support service excellence.

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Ai integration

Instant responses

Hubspot chatflows

Content leverage

Routine inquiry handling

Clarification prompts

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Mystery Price Inquiry

$5 / Month

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"Facilitate customer inquiries via WhatsApp on product pages effortlessly." Show more

Mystery Price Inquiry is a versatile app designed to foster seamless communication between retailers and customers. Integrating a convenient WhatsApp link directly on product pages, it allows potential buyers to easily reach out for inquiries or discussions, enhancing engagement and customer service. Store owners can personalize this feature by adding custom text to the inquiry link, ensuring that it aligns with their brand's tone and approach. The app's use of dynamic IDs and class elements ensures smooth compatibility across various e-commerce platforms, making it a perfect fit for any online store. Additionally, when the "price on request" feature is activated, the Add to Cart button can be hidden, guiding the customer to initiate a conversation and encouraging interaction. With Mystery Price Inquiry, building connections and enhancing sales inquiries has never been easier or more intuitive.

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Hide add to cart

Whatsapp link integration

Customizable inquiry text

Dynamic store compatibility

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AI Product Questions & Answers

$15-$40 / Month

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Efficiently manage customer inquiries with AI-powered Shopify app.

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Status Sherpa

$2 / Month

(2.7/5)

3 Reviews

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Drop-in a quick, easy order status lookup form Show more

Status Sherpa is a must-have app designed to streamline customer service by reducing routine inquiries from customers looking for their latest order status. With its simple integration process, you can have it running on your storefront site in less than 30 seconds. The app features a user-friendly lookup form that allows customers to quickly and easily find the information they need without needing to contact support. Status Sherpa also enhances the shopping experience by automatically matching your shop’s theme and offering extensive customization options. It supports multiple languages, with seven ready-made translations available, allowing you to cater to a diverse customer base. By providing instant answers, Status Sherpa frees up time for your support team, enabling them to focus on more complex customer inquiries.

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Customizable settings

Multi-language support

Quick installation

Theme matching

Order status lookup

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COS : Custom Order Status

6.6

1 Reviews

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Enhance order tracking with customizable statuses and tailored notifications. Show more

COS: Custom Order Status is a versatile app designed to enhance order management by allowing businesses to assign custom statuses to their orders, thus reducing user inquiries and improving the overall user experience. This powerful tool enables you to manually or automatically assign statuses, tailored to specific criteria such as order value, quantity, or date. Additionally, it offers the flexibility to restrict the visibility of these statuses based on customer tags, products, or collections, ensuring a personalized and efficient tracking system. With COS, both customers and admins are kept in the loop through custom email notifications, while users can easily track orders via a convenient lookup page. The app further supports seamless status management through instant status changes or scheduled updates after a predefined period, providing businesses with an adaptable and efficient solution for order tracking. By streamlining the tracking process, COS empowers businesses to enhance customer satisfaction and operational efficiency.

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Custom email notifications

Custom order statuses

Order tracking page

Automatic status assignment

Visibility restriction

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Ordtrak Order Tracking

(1/5)

1 Reviews

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"Real-time order tracking, customizable pages, advanced analytics for seamless operations." Show more

Ordtrak Order Tracking is a dynamic app designed to revolutionize how businesses manage and track their orders. By offering real-time tracking capabilities, it helps companies proactively handle potential issues before they affect customers. The app automatically dispatches shipping updates, ensuring that customers are always informed about their order status, significantly reducing "Where is my order?" inquiries. Ordtrak allows the creation of a fully-branded, customizable order tracking page, enhancing customer engagement and brand presence. Furthermore, its smart, automated upsell system encourages additional sales, maximizing revenue opportunities. With advanced analytics, businesses can gain powerful insights to fine-tune shipping strategies and improve operational efficiencies. Overall, Ordtrak is an essential tool for businesses looking to boost customer satisfaction and streamline order management processes.

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Advanced analytics

Automatic updates

Customizable pages

Real-time tracking

Upsell system

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Kakao Alimtalk Notifications

$19-$79 / Month

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Instant KakaoTalk order updates for your customers Show more

Kakao Alimtalk Notifications is a versatile app designed to bridge the communication gap between Shopify merchants and their South Korean customers by leveraging the popular messaging platform, KakaoTalk. This tool ensures that customers receive real-time updates on their orders, including confirmations, shipping details, deliveries, and any potential refunds, which significantly reduces inquiries and enhances overall customer satisfaction. Merchants have the flexibility to craft personalized message templates and choose between utilizing their own KakaoTalk profile or defaulting to the Seoul Commerce profile. The app's integration within the Shopify admin interface simplifies the setup process, eliminating the need for additional accounts or external websites. Its ease of use empowers businesses to maintain strong connections with their Korean consumer base and fosters a seamless shopping experience.

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Integrated with shopify

Custom message templates

Instant order updates

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Wismo | Where is My Order?

$12 / Month

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Streamline order tracking, reassure customers, and reduce support inquiries seamlessly.

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Estimated Delivery Date ‑ ETA

$6.99-$15.99 / Month

9.3

366 Reviews

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Estimated Delivery Date Range & EDD Shipping Countdown Timer Show more

Estimated Delivery Date - ETA is a versatile app designed to enhance customer satisfaction by providing accurate shipping date information across various stages of the purchasing process. With this app, merchants can display animated delivery dates on unlimited products, as well as on the cart, checkout, success page, and order emails, without any limits or additional fees. It allows merchants to customize delivery messages in any language and set specific delivery dates based on criteria like product collections, country, inventory levels, and more. The app calculates shipping dates in the customer’s local time zone and can display an expected delivery date range to keep customers well-informed. Offering 30+ templates and options for personalization and translation, the app also includes a dashboard to track engagement with estimated delivery times, impressions, and total saved minutes. Merchants can further configure lead days, cut-off times, countdown timers, and holidays, ensuring a seamless and transparent shopping experience for their customers.

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Dashboard with metrics

Animated eta messages

Unlimited product support

Customizable per product/collection/country/inventory/zipcode/vendor/tag/warehouse

Multi-language delivery messages

Local timezone adjustments

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C‑EDD: Estimated Delivery Date

$4.98-$8.98 / Month

7.9

380 Reviews

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Display EDD on product pages to increase sales conversions Show more

Estimated Delivery Date - Plus is a powerful tool designed to enhance consumer trust and boost sales conversions by providing clear delivery expectations on your e-commerce platform. The app allows you to display estimated delivery dates prominently on the product, cart, and checkout pages, thereby reducing customer inquiries and enhancing the shopping experience. It offers versatile configuration options, enabling you to set delivery date ranges and messages based on individual products, categories, or countries. The app supports multiple languages and countries, making it versatile for international stores. With built-in order preparation and delivery date calculation, it accounts for the visitor’s time zone or a time zone set by the store owner. No coding skills are required as the app is fully customizable to fit your store's design. Through transparency in delivery timelines, this app helps stores minimize support requests and drives stronger consumer trust, ultimately leading to increased sales.

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Multi-language support

Translation capabilities

Multi-page display

Customizable date settings

Time zone calculations

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POWR: FAQ Page | Help Center

$3.84-$98.99 / Month

7.7

39 Reviews

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Improve product descriptions w/ easy-to-customize product FAQs Show more

POWR: FAQ & Help Center is a dynamic app designed to enhance customer support and boost sales by enabling businesses to create customized, SEO-optimized FAQs effortlessly. This tool allows you to address common customer queries—such as shipping details and return policies—directly on your product pages, resulting in swifter sales cycles and a decrease in support ticket volume. With no coding experience required, you can tailor the design to align with your brand's style. The app further enriches user experience by allowing the addition of links, images, and videos to your FAQs, coupled with mouse-over effects for interactive engagement. Its SEO-friendly nature helps improve your site's organic search traffic, while space-saving features like half-width sections keep your pages tidy. An embedded search bar ensures customers can find the information they need swiftly, making POWR an indispensable tool for an elevated customer service experience.

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Mouse-over effects

Search bar

Customizable faqs

Seo-optimized

Media support

Half-width sections

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Interakt ‑ Sell on WhatsApp

$41-$51 / Month

7.7

262 Reviews

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Bulk-send products on WhatsApp & turn WhatsApp carts to orders Show more

Interakt ‑ Sell on WhatsApp is a versatile app designed to empower businesses to connect with their customers through WhatsApp, enhancing sales and customer interaction. This app provides an intuitive platform for businesses to seamlessly manage communications, orders, and customer relationships all in one place. With features like automated messaging, order tracking, and customer support integration, it allows businesses to maintain a streamlined workflow and deliver prompt responses. Interakt enables personalized customer engagement, helping businesses build stronger relationships and improve customer satisfaction. Additionally, it supports multi-agent handling, making it suitable for small to medium-sized businesses aiming to efficiently manage customer interactions. Whether you're looking to boost sales, provide exceptional service, or both, Interakt simplifies the process of engaging with your customer base through WhatsApp, a platform already widely used and trusted by millions.

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Store integration

Bulk-send products

Whatsapp cart conversion

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Thankful

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AI automation for customer service platforms Show more

Thankful is an innovative customer service solution designed to empower brands with tools that enhance efficiency, quality, and revenue. By providing full control over its comprehensive suite of technologies, Thankful enables businesses to effectively scale their services, ensuring increased customer satisfaction and retention. This platform not only helps in driving revenue but also significantly reduces customer churn, wait times, and agent fatigue. Thankful integrates advanced AI capabilities to automate and resolve customer inquiries swiftly, enhancing the overall service experience. Its AI Agent offers seamless automation within helpdesks, while Agent Assist boosts human agent efficiency with AI-driven insights. Additionally, Thankful leverages Generative AI, including ChatGPT, to deliver personalized and empathetic responses, ensuring every customer interaction is meaningful and engaging.

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Generative ai

Ai agent

Agent assist

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Ninja apps: email change

$10 / Month

(1/5)

2 Reviews

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カスタマー自身でメールアドレス変更可能にすることで、問い合わせ対応が不要になります。 Show more

Ninja Apps: Email Change is a user-friendly tool designed to streamline the process of updating email addresses within an application. By incorporating an "email address change" link directly into the My Page account information section, users can independently manage their email updates without requiring assistance. This eliminates the hassle for administrators and support teams who typically handle email change inquiries. After initiating a change, the app ensures security by sending a confirmation code to the new email address, completing the update once the code is verified. Installation is simple, requiring just a single click to enable the email change function. Ninja Apps: Email Change enhances user autonomy and improves overall account management efficiency.

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Csv download

User email change

Add change link

Confirmation code

User list management

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WhatsApp King | צ'אט בעברית

8.2

2 Reviews

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Answer customers inquiries faster with WhatsApp integration Show more

WhatsApp King | צ'אט בעברית is an intuitive WhatsApp plugin designed to seamlessly integrate with your store's design and language preferences. This tool allows businesses to customize which phone number receives messages, enhancing real-time, personalized customer service and reducing the risk of losing hesitant customers. Users can personalize all text elements in the plugin to maintain their store’s unique marketing language, ensuring consistent branding. The plugin initiates conversations on-site before transitioning to WhatsApp, providing access to customer numbers for responsive service. It offers the flexibility to assign any WhatsApp number for personal or business responses. Optimized for Hebrew and right-to-left text alignment, WhatsApp King caters to Hebrew-speaking customers with ease. Additionally, it is supported by a Hebrew-speaking customer service team for convenient assistance.

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Easy integration

Quick responses

Integration with whatsapp

Customizable texts

Real-time support

Hebrew support

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Supermoon: AI Customer Support

$19-$299 / Month

8.2

12 Reviews

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The AI-powered inbox for growing teams Show more

Supermoon is a cutting-edge mobile application designed to enhance your stargazing and lunar observation experiences. With an intuitive interface, Supermoon provides real-time updates on lunar phases, eclipse events, and celestial happenings. Users can explore detailed lunar maps and receive personalized notifications for optimal viewing times based on their location. The app's augmented reality feature allows users to point their device at the sky to easily identify stars, constellations, and planets. Additionally, Supermoon offers an educational section with articles and fun facts about the moon and outer space. Perfect for both amateur astronomers and seasoned stargazers, Supermoon brings the wonders of the night sky straight to your fingertips.

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Performance analytics

Centralized communication

Team collaboration

Automated workflow

Ai response suggestions

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HeiChat: ChatGPT Sales Chatbot

$29.9-$299 / Month

9.1

74 Reviews

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Advanced AI, reply to customer inquiries within seconds. Show more

HeiChat: ChatGPT Sales Chatbot is an innovative AI-powered sales assistant designed to enhance customer engagement and streamline service. Built on advanced AI models such as ChatGPT (GPT-3.5 & GPT-4) and Claude 3 Opus, it operates 24/7 to transform general inquiries into valuable sales opportunities. This chatbot excels in handling common customer service queries, such as “Where is my order?” by providing accurate and timely responses. It offers comprehensive support on store policies, discounts, and shipping details, potentially taking over roles traditionally managed by human service representatives. With the capability to upload PDF/TXT files, HeiChat expands its knowledge base, allowing customization to train a dedicated service robot tailored to your store's needs. It supports over 95 languages, including English, Spanish, and Mandarin, ensuring effective communication across diverse customer bases. Additionally, HeiChat keeps abreast of real-time product listings and changes, making it a vital tool for dynamic inventory management.

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Multilingual support

Track orders

24/7 support

Trainable ai

Reply within seconds

Convert inquiries

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Webkul Helpdesk Support‑UVdesk

$36 / Month

8.2

8 Reviews

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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.

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Social media integration

Ticket conversion

Marketplace integration

Service ticket management

Support workflow automation

Multi-channel support

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Shopify Order inquiries apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 2 Apps

Jotform AI Chatbot & Live Chat

Assembled

Breeze Customer Agent

Mystery Price Inquiry

AI Product Questions & Answers

Status Sherpa

COS : Custom Order Status

Ordtrak Order Tracking

Kakao Alimtalk Notifications

Wismo | Where is My Order?

Estimated Delivery Date ‑ ETA

C‑EDD: Estimated Delivery Date

POWR: FAQ Page | Help Center

Interakt ‑ Sell on WhatsApp

Thankful

Ninja apps: email change

WhatsApp King | צ'אט בעברית

Supermoon: AI Customer Support

HeiChat: ChatGPT Sales Chatbot

Webkul Helpdesk Support‑UVdesk