Status Sherpa

Develop by Shopify

/ Month

7 Days Free Trial

Drop-in a quick, easy order status lookup form

Customizable settings

Multi-language support

Quick installation

Theme matching

Order status lookup

About Status Sherpa

Launched Apr 04, 2011

Built by Shopify

Address

Singapore, SG

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Create a simple, fast order lookup form for your customers. Reduce routine order inquiries.

Skip routine customer inquiries from shop customers returning to your storefront looking for their latest order status. Customers will always have questions, but they much prefer getting answers on their own, quickly and easily. Install the Status Sherpa app to add a super-easy lookup form on your storefront site. In only seconds, the app is up and running.

Speed up customer service. Spend less time answering the routine inquiries.
Matches your shop's theme automatically. Customize even further with settings.
Display in any language - 7 ready-made translations or customize your own.

Pros

Quick and easy to install; setup takes less than 30 seconds
Reduces routine customer inquiries by providing a self-service order status lookup
Enhances customer experience by allowing them to get answers quickly and easily
Automatically matches the shop's theme and can be further customized via settings
Supports multiple languages with 7 ready-made translations and the option to customize your own

Cons

Limited functionality focused only on order status lookup; may not address other customer service needs
Potential for compatibility issues with certain storefront themes or customizations
May require periodic updates or maintenance to ensure ongoing compatibility and performance

Top Helpful Reviews

Sleep8

Jan 16, 2019 on Shopify

F-ing AWSOME. The app is FULL of options, to let me export data exactly how I need it. I can, and have, even set up automatic exports to google drives to provide specially formatted data to Zapier for automation tasks! Best of all, on multiple occasions I have reached out to support, and gotten better service than from any other technological vendor I employ, many of whom charge hundred of times more for their services.

topic starter tees

Oct 02, 2018 on Shopify

I intend to use this app to provide a higher level of customer service. I set-up the app and let's just say I did something to it and it longer showed the box to input the customer order number and email. Needless to say, I was extremely frustrated, and it was on a Sunday. So, I sent an email expecting to get an answer on Monday, Well, these guys wrote back to me the same day, and by Monday morning they uploaded the line on computer code I needed and NOW my app is working flawlessly.

St Dwellers

Aug 13, 2018 on Shopify

Tried to installed, once asked to APPROVE CHARGES FOR STORE, click to approve then it take me to login page but its not my store login ! it was some kind of Pishing thing , THX GOD I DID NOT ADD MY USERNAME & PASSWORD, kinda scammy ! report this !

Ilovegrowingmarijuana

May 02, 2018 on Shopify

A great way to give customers some self-service capability and taking away some stress from the support crew.

Highcomonline

Dec 22, 2015 on Shopify

I'm very happy with my experience with Simple Order Status. The app was really easy to install/use and when I reached out to customer support I received a response immediately. I wanted change the CSS styling to better match our store but my designer was unavailable. I was hoping they could tell me how to change the button color instead Joe offered to change the coding for me for free! Thanks so much Joe, very much appreciated your fast response and excellent customer service!

Clothing Arts

Jun 13, 2015 on Shopify

This app was great and the cheapest option for an order look-up, until it stopped working and my customers complained.

Shirt Loft

May 19, 2015 on Shopify

Super Simple! Have a link on your site so customers can look up their orders themselves. Cuts down on Customer Service and has been saving me lots of time. Perfect.

District Grain

Jan 02, 2014 on Shopify

Great App! Disabled customer accounts on my shopify store for a quicker checkout. This app helps increase customer confidence without the need for accounts.