Shopify Customer satisfaction apps 2025

Ozaz Tracking

$2010-$999 / Month

Real-time order shipment tracking app Show more

Ozaz Tracking is an innovative app designed to transform order shipment tracking for Shopify merchants. By delivering real-time updates on shipment statuses, it removes the uncertainty and guesswork often associated with order management. This app enhances merchants' visibility into their logistics processes, leading to greater customer satisfaction and a reduction in support inquiries. Ideal for businesses handling seamless order volumes, Ozaz Tracking efficiently streamlines operations, saving both time and resources. Its seamless integration with Shopify ensures an easy setup, while automated status updates keep merchants informed at every stage. Ozaz Tracking is the perfect tool for businesses seeking to optimize their shipment tracking and improve overall operational efficiency.

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Seamless integration

Real-time shipment tracking

Automated status updates

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Guse ‑ Simple Image Upload

$6.99-$17.98 / Month

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Link photos to orders quickly with this easy-to-use uploader Show more

Guse ‑ Simple Image Upload is an innovative app designed to streamline the process of collecting customer photos for merchants dealing in personalized products. This tool is especially beneficial for sellers of custom items, addressing the chaotic management of emailed images by integrating a seamless, automated image-order linking system. The app boasts an easy setup process, a user-friendly interface, and is compatible with most Shopify themes, ensuring a hassle-free experience for both merchants and customers. With its one-click image uploads, customers can swiftly attach photos to their orders, which are then automatically matched to the correct purchases. This not only enhances communication but also significantly reduces errors and saves time, ultimately leading to increased customer satisfaction. Ideal for markets involving custom printing, personalized gifts, or bespoke services, Guse optimizes operational efficiency and accuracy.

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Easy setup

User-friendly

One-click uploads

Time-saving

Automated linking

Improved accuracy

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DH: Estimated Delivery Date

$4.98-$7.98 / Month

7.4

8 Reviews

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Display estimated delivery dates, delivery times, and more. Show more

DH: Estimated Delivery Date is a versatile app designed to enhance customer satisfaction by providing clear and customizable estimated delivery date messages across multiple stages of the purchasing journey. By displaying these messages on product, cart, checkout, thank-you pages, and even in emails, the app minimizes customer inquiries about shipping dates and streamlines communication. With support for 28 languages, including Chinese and English, and availability in multiple countries, it caters to a global audience. The app allows businesses to tailor the shipping date calculation based on various factors, such as public holidays, working days, cutoff times, products, collections, countries, and shipping methods, all without the need for coding skills. Additionally, DH: Estimated Delivery Date offers multiple visual types for messages to align with different brand aesthetics and includes a countdown timer feature to create urgency and boost sales. This app is a powerful tool for any e-commerce store looking to optimize its shipping information process and improve the overall shopping experience for customers.

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Countdown timer

Supports multiple shipping methods

Accounts for public holidays

Display delivery estimates

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Vista Checkout Rules

$3.99-$6.95 / Month

9.1

2 Reviews

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Customize Shopify checkout: hide, sort, rename payments by various conditions. Show more

Vista Payment Customization is an innovative Shopify app designed to streamline and personalize your store’s checkout process. With Vista Payment Rules, you can effortlessly hide, sort, or rename payment methods based on various conditions, such as geographical location, product tags, cart value, or customer tags. This level of customization helps reduce chargebacks and shipping costs, while simultaneously enhancing the overall customer experience by offering a more intuitive checkout. By tailoring payment methods to specific criteria, merchants can improve customer satisfaction and drive higher conversion rates. Additionally, Vista employs a privacy-first approach using Shopify Functions, ensuring that no customer data is stored on external servers. This app not only protects your business from unnecessary expenses but also empowers you to create a smoother and more efficient e-commerce operation.

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Hide payment methods

Rename payment methods

Sort payment methods

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WildGoose Live Chat

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One platform covers multiple channels of communication Show more

WildGoose Live Chat is an innovative customer service tool designed for global businesses, offering seamless communication across various channels such as websites, Email, Facebook, Instagram, Telegram, and Line. This versatile platform is ideal for e-commerce and any real-time online communication needs, efficiently consolidating interactions in one place. By enhancing manual efficiency and boosting customer satisfaction, WildGoose Live Chat helps increase conversion and repurchase rates. It comes equipped with features like automatic translation, making it easier to bridge language barriers and serve a diverse clientele. The platform also offers insightful data analytics, providing key metrics on agent workloads and service quality to help improve performance. With streamlined agent collaboration, WildGoose Live Chat empowers businesses to drive growth and cultivate private domain traffic effectively.

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Automatic translation

Data statistics

Multi-channel live chat

Efficient agent collaboration

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AI Stylist

$49.99-$249.99 / Month

8.2

1 Reviews

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The human-like AI assistant that increases sales Show more

Runa AI Assistant is a powerful tool designed to revolutionize the online shopping experience by seamlessly guiding customers from browsing to purchasing. Leveraging the capabilities of Generative AI powered by Chat GPT, this assistant provides expert product recommendations and prompt responses to customer inquiries. Its ability to understand and adapt to user behavior enhances conversion rates while ensuring communication stays on-brand. Deployment is swift, taking only 10-15 minutes, making it an efficient solution for businesses looking to expand their sales channels. Runa AI not only upsells and cross-sells effectively but also aims to boost customer satisfaction by providing a personalized shopping experience. Moreover, it continuously scans and updates your catalog and website content to maintain relevance and accuracy in real-time.

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Product recommendations

Answers questions

Upsells and cross-sells

Guides shoppers

Enhances conversions

Adapts behavior

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Jubelio Shipment

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Jubelio Shipment: Get rates from multiple Indonesian shipping Show more

Jubelio Shipment is a revolutionary app designed to enhance eCommerce shipping across Indonesia. It provides users with real-time access to rates from a variety of shipping providers, allowing customers to choose their preferred courier effortlessly. Seamlessly connect to the Jubelio Shipment Dashboard for simplified shipment management and tracking, ensuring that you can monitor every aspect of your logistics process. The app offers a customizable shipping experience by enabling businesses to set their preferred courier choices tailored to specific needs. By streamlining order fulfillment, businesses can save valuable time, reduce operational costs, and significantly enhance customer satisfaction. Whether you're a small business or a large retailer, Jubelio Shipment is the perfect tool to boost your shipping efficiency and improve your overall productivity.

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Shipment tracking

Real-time rates

Dashboard access

Multi-courier choice

Courier preferences

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Hulk NPS Post Purchase Survey

$25 / Month

9.1

72 Reviews

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Effortlessly gather product insights and feedback with ease. Show more

The Hulk NPS Post Purchase Survey app is a powerful tool for crafting custom surveys designed to measure net promoter scores and to gather essential insights into customer experiences. This app allows businesses to create a variety of surveys, such as checkout, product, and exit surveys, to effectively evaluate customer satisfaction and loyalty. With a one-click installation, businesses can seamlessly integrate the survey into their Thank You page, enhancing response rates and collecting feedback in under 30 seconds. The app's analytics dashboard enables prompt action on customer feedback, ensuring that decision-making is data-driven. Furthermore, its Conditional Logic feature allows the creation of dynamic surveys tailored to specific customer interactions, further enriching the feedback collected. By using the HulkApps NPS Post Purchase Survey app, businesses can foster improved customer relationships and make informed adjustments to their offerings.

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Exit surveys

Analytics dashboard

Custom surveys creation

Net promoter score measurement

Checkout and product surveys

Embed in thank you page

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DIYVA Conversational AI

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DIYVA - AI Chatbot Assistant for your Customers Show more

DIYVA Conversational AI is a versatile tool designed to seamlessly collect customer feedback and insights through voice-based interactions. With DIYVA, store owners can easily create and customize voice-driven surveys and dialogs to gather customer satisfaction data, product reviews, and responses to questionnaires on a variety of topics. The app offers a frictionless interface for customers, making it simple for them to share their opinions and enhance their engagement with your business. Currently, DIYVA supports only Vintage Themes, but stores utilizing Online Store 2.0 can contact the team for integration assistance. Additionally, the app allows for the integration of chatbots on Collection, Product, and Order Status pages, and provides customization options for aligning the chatbot widget's color with your store's theme. Questionnaire editing is conveniently accessible via the DIYVA Platform, ensuring adaptability and efficient management.

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Order status integration

Customizable widget

Product reviews

Customer surveys

Voice-based dialogs

Engaging chatbot

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Trust badges & icons ‑ ST

8.2

2 Reviews

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Enhance sales with trust badges, payment & shipping icons Show more

Trust Badges & Icons - ST is a powerful app designed to enhance your online store’s credibility with just a click. It enables you to effortlessly showcase secure payment options and highlight your commitment to customer satisfaction through a variety of trust badges. Customizable to fit your brand's unique look and feel, the app allows you to place badges on product pages or any location you desire. Its designs are fully responsive, ensuring they look great on all devices. By uploading trust badges or payment icons, you can significantly boost your store’s credibility and establish a strong sense of security for your customers. Explore the effectiveness of trust badges and see the positive impact they can have on your business’s bottom line.

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Responsive designs

Customize appearance

Effortlessly place badges

Enhance store credibility

Establish trust security

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Vee24 ‑ Live Chat & Browse

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Customer Engagement Tools Under a Single Platform Show more

Vee24 - Live Chat & Browse is a cutting-edge app designed to enhance customer engagement and satisfaction through a suite of powerful communication tools. By integrating features like video chat, co-browsing, secure sharing, online appointments, and chatbots, Vee24 provides an all-in-one platform that facilitates seamless interaction between businesses and customers. This app is particularly beneficial for retailers looking to bridge the gap between online and in-person experiences, helping them to boost conversion rates. Vee24 is easy to implement with a straightforward JavaScript setup, allowing businesses to quickly leverage its capabilities. Users can add the app to their store in just a few seconds and manage multiple customer interactions simultaneously from a single interface. With the ability to navigate the user interface alongside customers, Vee24 ensures that support and service are both personalized and efficient.

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Easy setup

Secure sharing

Chatbots

Video chat

Co-browsing

Online appointments

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OSOM Post Purchase Surveys

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Instant customer feedback with customizable post-purchase surveys and AI question suggestions. Show more

OSOM Post Purchase Surveys is an intuitive application designed to capture customer satisfaction and insights right after the purchase, enhancing the shopping experience. It enables you to create customized surveys during the checkout or order view step, allowing for immediate feedback from customers. If you're unsure about what questions to ask, the app's AI agent can generate thoughtful survey questions for you. This tool empowers you to understand your audience better by posing the right questions post-purchase, thus aiding in improving their overall journey in your store. The app makes deployment a breeze, allowing you to install and launch surveys in under five minutes. With features like controlling survey visibility and providing translations, you can tailor the experience to suit your needs. Additionally, you can gather, review, and export responses easily, ensuring that handling high volumes of data is straightforward. Plus, benefit from almost instant support from OSOM's friendly and responsive customer service team.

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Instant feedback

Custom surveys

Ai-generated questions

Survey timing control

Response export

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Assurify Shipping Protection

$9-$99 / Month

9.1

4 Reviews

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Manage Refund, Return or Replace easily with Assurify Show more

Assurify Shipping Insurance app streamlines your shipping protection process by eliminating the need for third-party insurers. Effortlessly set up within your store backend, the app features an integrated dashboard that allows you to easily configure and apply assurance fees directly to your customers’ carts. Simplified management panels ensure seamless handling of refund, replacement, or return requests, enhancing operational efficiency. By offsetting losses from lost, damaged, or returned items, the app helps boost revenue and elevate customer satisfaction. Users benefit from an intuitive and secure portal, enabling easy claims handling with one-click customer submissions. The Assurify Resolution Portal further enhances customer service by providing an efficient platform for issue reporting and resolution. With Assurify, enjoy peace of mind and streamlined shipping insurance management.

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Easy setup

Integrated dashboard

Return handling

Refund management

Assurance fee management

Replace requests

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Appointment Booking AutoPilot

8.2

10 Reviews

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Sell services, classes, events, appointments & rental bookings Show more

Appointment Booking AutoPilot is a versatile and user-friendly booking app designed specifically for Shopify stores, offering seamless integration on both web and mobile platforms. Similar to Calendly, this app is tailored for Shopify, enabling businesses to enhance their sales by providing services or bundling them with products to maximize revenue potential. Whether you're offering services, visits, workshops, consultations, or courses, you can easily convert any Shopify product into a bookable calendar, enabling quick setup and selling in just four minutes. Its powerful features include the ability to manage schedules for services, staff, rentals, or locations directly from your phone, customize variants and schedules, and offer private or group booking options for workshops and events. The app further enhances customer satisfaction and loyalty by allowing full customization of email notifications and sending automated reminders to minimize no-shows. Launched in June 2023, Appointment Booking AutoPilot works with the latest Shopify themes and can be accessed directly within the Shopify admin, making it the ideal solution for businesses looking to grow their revenue and boost average order values effortlessly.

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Product bundling

Shopify integration

Email notifications

Auto-reminders

Schedule management

Event scheduling

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NotFoundBot: Broken Link AI

$9 / Month

8.2

4 Reviews

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Turn 404 errors into sales with AI redirection & assistance Show more

NotFoundBot: Broken Link AI is an essential tool for any online store looking to enhance customer satisfaction and boost sales by addressing the often-overlooked issue of 404 errors. This innovative app identifies visitor intent in real-time and seamlessly redirects lost visitors to the content they are seeking, effectively turning potential setbacks into successful customer interactions. By improving user experience and recapturing possible sales, NotFoundBot provides an effortless setup process for merchants, making it suitable for all store sizes. The app also offers valuable analytics to track and analyze 404 errors, providing merchants with insightful data to further optimize their sites. With features like auto-redirection and chat assistance, NotFoundBot ensures personalized help and guidance, even for uncertain redirects. Enhance your online store’s efficiency and customer satisfaction with NotFoundBot's seamless integration, designed to minimize lost opportunities and maximize conversions.

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Seamless integration

Track & analyze

Auto redirection

Chat assistance

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XPay by XStak

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Scale e-commerce with XPay's secure, swift payments. Show more

XPay by XStak is a cutting-edge payment solution designed to transform e-commerce experiences by offering a secure and versatile platform that enhances customer satisfaction and stimulates business growth. With its innovative 1Tap Payments, XPay streamlines the checkout process, allowing for fast, seamless transactions that cater to customer convenience. The app facilitates easier reach to customers through intuitive payment links, helping businesses expand their market reach. XPay provides valuable benefits such as BIN-based discounts, ensuring competitive pricing and incentives for users. Compliance with PCI DSS standards guarantees a high level of security, safeguarding transactions and protecting sensitive information. Alongside robust analytics, XPay empowers businesses with insights to optimize conversion rates, all within a secure payment ecosystem.

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Powerful analytics

1tap payments

Payment links

Bin discounts

Pci dss compliance

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SenChat

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"Real-time chat support for Shopify merchants; boost sales and customer satisfaction." Show more

SenChat is a dynamic app designed specifically for Shopify merchants, aimed at enhancing customer support and boosting sales through real-time interactions. By enabling instant query resolution, it helps build trust with customers and ensures a seamless shopping experience. The app's powerful features include chat history and analytics, which allow merchants to optimize their operations based on customer interactions. With support for multiple languages and seamless integration with Shopify, SenChat provides an efficient, personalized service to a diverse customer base. Additional capabilities such as real-time visitor tracking, custom greetings for different business hours, and website integration via a unique ID enhance the app's functionality. Moreover, SenChat supports storage integration with Google Drive and Cloudinary, making it easy to manage chat images. Overall, SenChat empowers merchants to engage effectively with their customers, fostering satisfaction and loyalty.

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Multi-language support

Shopify integration

Website integration

Visitor tracking

Real-time support

Custom greetings

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Tracktor Order Tracking

$4.99-$49.99 / Month

9.1

169 Reviews

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Track order lookup, add custom order statuses, and more! Show more

Tracktor Order Tracking is a powerful app designed to turn first-time buyers into repeat customers by enhancing their shopping experience and reducing your support overhead. It integrates with over 1,500 major carriers worldwide, providing seamless tracking for your packages. This app offers real-time visibility into the status and location of every item in transit, making it easier to manage your orders globally. Customizable settings allow you to design a branded tracking page that delights your customers while keeping them informed with timely email and SMS notifications. Tracktor reduces the volume of "Where Is My Order" (WISMO) inquiries by empowering customers with self-service tools and clear insights into their deliveries. Experience the ease of managing deliveries with an interactive 3D map offering detailed tracking insights. Boost customer satisfaction and sharpen your brand's support efficiency with Tracktor.

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Branded tracking page

Real-time tracking

Email/sms notifications

Custom statuses

Package lookup

Integrated carriers

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MOTENASU

Claim Offer

顧客・購買データ等の自動連携が可能なCRM！購買分析・メール・LINE・SMS・DM等、チャネル配信・サポートも充実！ Show more

MOTENASU is a versatile app tailored for Shopify merchants, aimed at enhancing the shopping experience for customers while streamlining store operations. It leverages the analysis of purchase history and customer behavior to automatically suggest personalized promotions, ensuring that each customer receives product recommendations and offers that are uniquely suited to them. By automating marketing activities across diverse channels such as email and LINE, the app optimizes segmentation and targeting, significantly boosting marketing effectiveness. Its omni-channel marketing approach allows customers to naturally connect with stores through their preferred platforms, fostering stronger relationships. Additionally, MOTENASU provides a comprehensive data-driven dashboard, rich in insights, to help merchants understand sales trends, customer behaviors, and campaign outcomes, thereby facilitating informed decision-making. These features enable merchants to deepen their connections with customers and grow their businesses efficiently.

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Data-driven decisions

Automated segmentation

Personalized promotions

Multi-channel marketing

Purchase history analysis

Insight-rich dashboard

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Big Bear Customizations

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Personalize products with custom text and image file upload Show more

Big Bear Customizations is an innovative app designed specifically for storefront owners, offering seamless integration of customization features for a diverse range of products. It allows customers to effortlessly upload images and personalize text, making the creation of custom signage, apparel, and promotional items both easy and error-free. By streamlining the order process and reducing overhead costs, the app not only enhances customer satisfaction but also boosts sales and customer retention. With features like drag-and-drop image uploads and intuitive text personalization, Big Bear Customizations ensures precise and accurate customization for all customer needs, be it event banners or branded merchandise. The app further streamlines order management by saving all custom text and uploaded files directly to the orders page, minimizing mistakes and maximizing efficiency for storefront owners.

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Drag-and-drop upload

Custom text input

Order customization tracking

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Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 60 to 80 of 239 Apps

Ozaz Tracking

Guse ‑ Simple Image Upload

DH: Estimated Delivery Date

Vista Checkout Rules

WildGoose Live Chat

AI Stylist

Jubelio Shipment

Hulk NPS Post Purchase Survey

DIYVA Conversational AI

Trust badges & icons ‑ ST

Vee24 ‑ Live Chat & Browse

OSOM Post Purchase Surveys

Assurify Shipping Protection

Appointment Booking AutoPilot

NotFoundBot: Broken Link AI

XPay by XStak

SenChat

Tracktor Order Tracking

MOTENASU

Big Bear Customizations