OSOM Post Purchase Surveys

Develop by Shopify

Free plan available 7 Days Free Trial

Instant customer feedback with customizable post-purchase surveys and AI question suggestions.

Instant feedback

Custom surveys

Ai-generated questions

Survey timing control

Response export

About OSOM Post Purchase Surveys

Launched Jan 29, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

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Description

Get insights about the audience with Post Purchase Surveys: measure and understand your customers.

Post purchase surveys application allows to gather customers satisfaction and insights about their customer journey. With the application you can create custom surveys in the checkout or order view step, which allows you to get customer feedback instantly after purchase. Don't have ideas for questions? Involve our AI agent and survey questions will be generated. Get to know your audience by asking necessary questions after purchase. Use insights, improve customers journey in your store!

Install and launch surveys in as little as 5 minutes from installation to deploy
Control when to show or not to show form and translations of surveys.
Gather and review responses directly in the administration panel.
Use export .csv or .xlsx features to work with a higher volume of responses.
Get almost instant help from our friendly and responsive customer support.

Pros

Allows instant customer feedback with customizable surveys.
Provides AI-generated question suggestions for creating surveys.
Helps gather insights into customer satisfaction and their journey.
Enables creation of surveys at checkout or order view step for immediate feedback.
Ease of installation and quick deployment, claimed to be as fast as 5 minutes.
Offers control over form display and translation.
Facilitates review and management of responses in the administration panel.
Allows export of responses in .csv or .xlsx format for large-scale data management.
Offers responsive customer support for quick assistance.

Cons

Limited information on customization options and flexibility of survey design.
Potential over-reliance on AI for question generation might not match specific needs.
No mention of integration with other customer relationship systems or platforms.
User reviews not provided, so functionality and user experience not directly verified.

Top Helpful Reviews

The GF Lolly Co.

Jan 17, 2026 on Shopify

This is a great app - I’ve had 26 customers fill out the post-order question so far! It’s just a question asking how they discovered me and it’s actually great to know these answers!

Offbeat Sweetie

Nov 13, 2025 on Shopify

Absolutely fantastic app. Setup was easy, and it works perfectly. I've already received a lot of valuable feedback from customers. Highly recommended.