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7.4
Rich Returns & Exchanges logo

Rich Returns & Exchanges

Develop by Rich Returns \u0026 Exchanges

$19-$199

/ Month
30 Days Free Trial

Allow customers to process returns, exchanges, and refunds

Automated return labels
Automated email notifications
Custom-branded portal
Integrates with systems
Custom return rules
79 Reviews
7.4
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About Rich Returns & Exchanges

Launched Jan 22, 2019

Categories

Returns and exchanges Returns and warranty - Other Shipping Shipping label

Built by Rich Returns \u0026 Exchanges

Email :

hello@richcommerce.co

Address

AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US

Website Privacy policy Tutorial FAQ

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Introduction Video

Description

Make returns simple: automatic refunds, exchanges, store credit, labels, and Shop app integration

Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening.

Save time and keep customers happy with easy returns and exchanges. Create a branded return portal that connects to your store and the Shop app. Let shoppers handle returns fast and swap products instead of asking for refunds. Print prepaid return labels from 100+ carriers. Send automatic emails so customers always know what’s happening. more
  • Easy, branded return portal for faster processing
  • Mobile returns through the Shop app
  • Automatic rules and emails for returns and exchanges
  • Prepaid shipping labels for smooth returns
  • Connect with systems like ERP, IMS, CRM, and 3PL

Pros

  • Streamline returns and exchanges to save valuable time and improve customer satisfaction
  • Custom-branded returns portal directly integrates with your store
  • Allows customers to quickly process returns and exchanges
  • Suggest exchanges instead of returns to recapture potential lost revenue
  • Automatically generate prepaid return labels from 50+ carriers worldwide
  • Automated emails keep customers informed throughout the entire process
  • Self-service portal reduces return processing time
  • Automate shipping return labels to make the process smooth for customers
  • Set up automated rules to accommodate return policy and exchange terms
  • Easy integration with business processes like ERP, IMS, CRM, & 3PL systems
  • Cost-effective compared to other return apps
  • Responsive customer support and customization options

Top Helpful Reviews

BigTopShirtShop.com

Jun 09, 2025  on Shopify

UPDATE 6/9/25 We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support. App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.

Best Dressed Child

Jun 04, 2025  on Shopify

We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.

VETCHY

May 29, 2025  on Shopify

Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.

KAQTU Design

May 26, 2025  on Shopify

App does not really support multi-language. Very poor implementation with limitations. For a claim it is not suitable. Also you have to pay extra for photo upload of customer and video is not even support. Support is poor. You try to solve issues, but only standard answers follow which do not solve the problems. App is quite basic. It is not made as a plattform, because every manual interaction has to be handled through another tool or shopify. Onboarding support poor.

Grand Lè Mar

Apr 30, 2025  on Shopify

If you want an app that you can design to fit your brand, and with all possible features, then this is the app for you!

Shop Cadets

Feb 28, 2025  on Shopify

Anrej and the team are incredibly responsive to questions regarding functionality or troubleshooting. We have been using Rich Returns for several months now and are impressed with all it can do. This has grown our exchange program, helped us retain customers and revenue, and cut down on workload and errors internally. I researched several competitors before deciding on Rich Returns and am very pleased with our decision.

Puzzle Ring Store

Feb 24, 2025  on Shopify

I have been using this app for several years. They are constantly improving and adding new features. Their support is also very responsive if any issues arise. Happy to give this 5-star review!

Combat Iron Apparel Co.

Jan 15, 2025  on Shopify

We've been long-time customers of Rich Returns and couldn’t be happier with their service. The platform is reliable, easy to use, and has streamlined our returns process in ways we couldn’t have imagined. The team behind Rich Returns is absolutely fantastic—always professional, friendly, and quick to assist with any questions or needs. Over the years, we’ve never encountered any issues, which speaks volumes about their commitment to quality and customer satisfaction. If you're looking for a seamless returns platform backed by a stellar team, Rich Returns is the way to go. Highly recommended!

MarCella瑪榭

Dec 08, 2024  on Shopify

I’ve had such a great experience using the Rich Returns & Exchanges app! It’s super easy to use and has everything we need to handle returns and exchanges smoothly. Their customer support is amazing—always quick to respond and super helpful whenever we have questions. The app integrates perfectly with Shopify, which has made managing everything so much easier. Highly recommend this app to anyone running an online store!

A.W.A.K.E. MODE

Dec 04, 2024  on Shopify

Excellent app, great features. The customer service is very responsive and helpful, definitely recommend!

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