DoubleTick WhatsApp Sales CRM

Develop by Shopify

Free plan available

Official WhatsApp Business API on Mobile. Sales Enablement!

Abandoned cart notifications

Whatsapp chatbot widget

Order completion notifications

Order fulfillment notifications

Post-purchase follow-up

About DoubleTick WhatsApp Sales CRM

Launched Jun 26, 2023

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

DoubleTick - WhatsApp Business API on Mobile. Conversational Sales & Marketing Suite for WhatsApp.

Introducing DoubleTick, the app to enhance customer engagement and boost sales! With our powerful features, you can effortlessly integrate WhatsApp into your store and deliver personalised notifications. Engage customers with a WhatsApp chatbot widget, send abandoned cart reminders, notify about order completion and fulfilment, and follow up after purchase. It empowers your store with seamless WhatsApp integration, increasing customer satisfaction and maximizing conversions.

WhatsApp Chatbot Widget
Abandoned Cart WhatsApp Notification
Order Complete WhatsApp Notification
Order Fulfilled WhatsApp Notification
Follow up after purchase WhatsApp Notification

Pros

Enhances customer engagement by leveraging WhatsApp, a widely-used messaging platform
Offers seamless integration of WhatsApp into retail operations, enhancing store efficiency
Supports sales enablement through personalized notifications and engagement features
Includes a WhatsApp chatbot widget for automated customer interactions
Provides abandoned cart notifications, potentially reducing lost sales opportunities
Notifies about order completion and fulfillment, keeping customers informed
Facilitates after-purchase follow-ups, contributing to improved customer satisfaction
Aims to maximize conversions by integrating sales communication directly into WhatsApp

Cons

Relies heavily on WhatsApp as a communication medium, which may not suit all customer preferences
May require users to be familiar with CRM and sales tools for optimal use
Potential privacy concerns with using a messaging platform for business transactions
Effectiveness is dependent on the user's ability to set up and utilize the features properly
Limited to users who have access to the WhatsApp Business API, which might restrict its applicability for small businesses

Top Helpful Reviews

INDIA CUISINE

Oct 11, 2023 on Shopify

App is find just they don't have readymade template. Which might be seems some timetaking process, but the good side is you can create template as per your Business profile. Customer support is quite helpful.