Shopify Customer satisfaction apps 2025

ESTS Shipping Insurance

$2.99 / Month

Shipping Insurance for Secure Shipments. Show more

ESTS Shipping Insurance is an essential tool for Shopify store owners aiming to boost customer satisfaction while optimizing store operations. This app provides robust shipping insurance solutions that instill greater confidence in customers by ensuring their shipments are protected, thus enhancing the overall shopping experience. Key features include cart-integrated insurance, allowing customers to easily opt for coverage during checkout, and admin-controlled customization, which enables merchants to tailor insurance options to meet their specific business needs. The seamless integration with Shopify ensures a smooth setup and operation, eliminating any technical hurdles. Additionally, customers benefit from transparent coverage costs, allowing them to make informed decisions about their shipping protection. ESTS Shipping Insurance not only helps in safeguarding shipments but also elevates trust and loyalty among consumers by prioritizing their peace of mind.

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Seamless shopify integration

Cart-integrated insurance

Admin-controlled customization

Transparent coverage costs

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Clerkly AI Store Assistant

$60-$150 / Month

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"Enhance store service with AI: instant, personalized, 24/7 support." Show more

Clerkly AI Store Assistant revolutionizes your store’s customer service by delivering advanced AI-powered support that is available around the clock. It seamlessly integrates with your product catalog, order data, and FAQs to offer instant, personalized assistance to your customers. By being trained on your unique business information, such as your website content and internal documents, Clerkly AI ensures accurate, store-specific responses. The app allows you to customize responses and automate routine tasks, significantly enhancing customer satisfaction while saving time and reducing operational costs. With features like seamless Shopify integration, automated order tracking, and comprehensive product information provision, Clerkly AI is equipped to tackle customer inquiries efficiently. This always-on virtual assistant empowers your store to provide exceptional service, fostering a more engaging and satisfying shopping experience for your customers.

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Customizable responses

Data integration

Ai-powered support

Automated order tracking

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Shopaw File Upload

$6.99-$12.99 / Month

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Upload file button on product page, all uploads link to orders Show more

Shopaw File Upload is a powerful e-commerce tool designed to enhance communication efficiency between merchants and customers. By minimizing the need for extensive back-and-forth dialogs, the app streamlines the ordering process, making it especially beneficial for businesses dealing with personalized products and custom orders. The app enhances order conversion rates, delivering a more productive and satisfying shopping experience for both parties. It allows merchants to add multiple file upload fields on product pages, with customizable settings for file size, type, and button style. Uploaded files are easily linked to orders and can be downloaded directly, simplifying post-purchase processes. Moreover, customers can preview, auto-enhance, rotate, sharpen, and crop images, ensuring that the files meet their needs before submission. This not only improves service efficiency but also drives customer satisfaction and loyalty.

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Multiple file types

Set upload limits

Auto-enhance images

Upload file button

Link uploads to orders

Button style settings

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SmartCart Bundles

$12.99 / Month

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Unlock the Power of Bundled Sales, Maximize Sales with Bundles Show more

SmartCart Bundles is a dynamic app designed to transform how merchants approach sales through innovative product bundling. The app provides intuitive tools that allow businesses of all sizes to effortlessly create and manage customized bundles, enhancing both sales performance and customer satisfaction. With a user-friendly interface, merchants can easily craft unique product combinations tailored to customer preferences, leveraging data insights for optimal results. SmartCart Bundles supports flexible pricing by allowing users to set fixed or percentage-based discounts, providing businesses with the versatility needed to appeal to diverse customer bases. Whether you own a small boutique or a large retail operation, this app empowers you to maximize revenue and elevate customer experiences through the strategic use of product bundles.

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User-friendly interface

Custom product bundles

Flexible pricing rules

Data-driven customization

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Trydon

$1000-$100 / Month

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Help customers choose their perfect size. Show more

Trydon revolutionizes online clothing shopping by providing personalized size recommendations, helping users to find the perfect fit effortlessly. By eliminating the confusion associated with traditional sizing charts, Trydon enhances the shopping experience, leading to fewer returns and a reduced environmental footprint tied to return logistics. Users benefit from interactive body shape visualizations and seamless measurement integration, ensuring a tailored fit every time. The app also offers easy integration for both customers and retailers, making it user-friendly and accessible. As Trydon continues to evolve, new features are on the horizon to further enrich the shopping experience. Whether you're a shopper or a retailer, Trydon aims to simplify the process of finding the right size, making online shopping smoother and more sustainable.

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Easy integration

Personalized sizing recommendations

Interactive body visualizations

Seamless measurement integration

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K: Telegram Chat +AI

$9.99 / Month

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"Enhance customer engagement with instant Telegram chat integration for support." Show more

K: Telegram Chat is an innovative app designed to enhance customer communication by integrating with Telegram, a widely trusted messaging platform. It enables website visitors to instantly connect with your business, making it effortless for them to send inquiries or provide feedback. The app offers a user-friendly chat tool that drives sales and engagement by delivering immediate support via Telegram. It allows users to select specific team members or departments for faster, more efficient responses. The integration offers customization options, such as adjusting colors, welcome messages, and icons to match your website’s branding. By providing prompt support and quick resolutions, K: Telegram Chat helps improve overall customer satisfaction. Manage your conversations seamlessly from any device, ensuring constant, responsive engagement with your audience anytime and anywhere.

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Customizable branding

Instant integration

Responsive support

User-friendly tool

Cross-device management

Prompt support

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Pushouse: WhatsApp Marketing

$19-$149 / Month

9.1

1 Reviews

Claim Offer

"Automate Shopify sales with WhatsApp for higher conversions and satisfaction." Show more

Pushouse: WhatsApp Marketing is a powerful tool designed to streamline marketing and sales for Shopify stores through effective WhatsApp integration. This app offers a suite of automation features, including abandonment cart recovery, back-in-stock notifications, and order process management, enhancing customer engagement and operational efficiency. Users can capitalize on personalized messaging, sending timely reminders and promotions to boost conversion rates and elevate customer satisfaction. Pushouse also empowers businesses to instantly alert customers of restocked products and provide real-time order and shipping updates. During special promotions or discount periods, store owners can leverage bulk messaging capabilities to reach a wider audience effortlessly. With Pushouse, direct communication with customers via WhatsApp becomes seamless, driving satisfaction and ultimately increasing sales.

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Abandoned cart recovery

Back-in-stock notifications

Direct customer communication

Order updates automation

Bulk promotional messaging

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Digital Redemptions Manager

$12 / Month

8.2

1 Reviews

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Deliver digital download or redemption codes post purchase! Show more

Digital Redemptions Manager is a powerful app designed to enhance the digital sales experience for Bandcamp merchants and digital content creators. By attaching custom download codes to products and sending tailored emails to customers, it ensures seamless and engaging digital redemptions. The app is a game-changer for those looking to streamline digital product delivery, reduce manual labor, and improve customer satisfaction. With features like personalized email templates and the ability to auto-send emails upon purchase, users can easily manage code campaigns and maintain strong connections with their audience. Track and monitor code usage with ease by uploading CSV files, gaining valuable insights to boost repeat purchases. Elevate your digital sales journey with the Digital Redemptions Manager and enjoy the benefits of increased sales and customer loyalty.

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Customize templates

Auto-send emails

Upload and track codes

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Assembled

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Supercharge your support agents Show more

Assembled is an innovative app designed to transform how businesses manage order-related queries and support tickets. By integrating advanced language model technology, it enables companies to efficiently handle large volumes of support tickets, significantly enhancing response times and customer satisfaction. The app provides AI-suggested responses, ensuring faster replies that are tailored to each customer's needs, and it matches the ideal communication tone for every interaction. Assembled gives customer service agents a head start with auto-draft functionality, streamlining their workflow and reducing effort. This tool is particularly valuable for businesses seeking to optimize their support operations, promising a smarter and more effective way to address customer inquiries. Ultimately, Assembled empowers companies to elevate their support services, fostering a more responsive and customer-centric approach.

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Boost satisfaction

Ai suggested responses

Ideal voice matching

Auto-draft responses

Streamline order queries

Optimize response times

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nudgem

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Help customers shop faster with personalized storefronts Show more

Nudgem is an innovative app designed to enhance the shopping experience by offering personalized storefronts for your customers. It allows you to curate product recommendations, display recently viewed items, and manage loyalty points and coupon codes—all seamlessly integrated into one accessible platform. By connecting with your existing tools, Nudgem ensures that your customers quickly find the most relevant content, making their shopping journey more efficient and satisfying. The app also promotes customer engagement and repeat business through its interactive and tailored approach. You can select from over 10 data sources and effortlessly arrange widgets with its intuitive drag-and-drop editor. Additionally, Nudgem allows you to customize the look and feel of Curated Shops to align with your brand, and offers a simple, one-click placement feature to integrate these personalized storefronts into your store effortlessly.

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Customizable design

Product recommendations

Customer.guru Net Promoter NPS

$50-$250 / Month

7.6

66 Reviews

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Survey Net Promoter Score, get testimonials & product reviews Show more

Customer.guru Net Promoter NPS is a powerful tool designed to help businesses understand customer satisfaction on a deeper level. With this app, you can analyze customer sentiment based on various factors such as the products they ordered, the timing of their first purchase (e.g., during holiday sales like Christmas or Black Friday), their purchase frequency, and geographic location. Uncover hidden trends in customer opinions to tailor your business strategies accordingly. The app is designed for ease of use, with a quick 30-second installation process. Benefit from increased survey participation through intelligent follow-up features, and showcase positive feedback by embedding testimonials and reviews directly on your platforms. Customer.guru Net Promoter NPS is an essential solution for businesses seeking to enhance customer engagement and satisfaction.

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Quick installation

Embed testimonials

Segmented satisfaction tracking

Product-based satisfaction analysis

Time-specific feedback

Order-frequency insights

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Fourgen POS Connector

$25 / Month

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Automate order tagging for streamlined workflows and real-time updates. Show more

The Fourgen POS Connector is a powerful tool designed to optimize order management by automatically updating order tags throughout each stage of the fulfillment process. By tagging milestones like "Order Received," "Assigned to Verification Team," "Packaging Completed," and "Assigned to Courier," the app enhances visibility for both your team and customers, eliminating the need for manual tracking. This streamlining of workflows not only boosts efficiency but also fosters better team collaboration and improves customer satisfaction with timely, real-time updates. With customizable tag settings, businesses can tailor the app to align with their unique operational needs, ensuring optimal performance and transparency. By deploying the Fourgen POS Connector, businesses can transform their order management processes for improved accuracy and efficiency.

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Real-time updates

Streamlined workflows

Automate order tagging

Customizable tag settings

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WildGoose Live Chat

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One platform covers multiple channels of communication Show more

WildGoose Live Chat is an innovative customer service tool designed for global businesses, offering seamless communication across various channels such as websites, Email, Facebook, Instagram, Telegram, and Line. This versatile platform is ideal for e-commerce and any real-time online communication needs, efficiently consolidating interactions in one place. By enhancing manual efficiency and boosting customer satisfaction, WildGoose Live Chat helps increase conversion and repurchase rates. It comes equipped with features like automatic translation, making it easier to bridge language barriers and serve a diverse clientele. The platform also offers insightful data analytics, providing key metrics on agent workloads and service quality to help improve performance. With streamlined agent collaboration, WildGoose Live Chat empowers businesses to drive growth and cultivate private domain traffic effectively.

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Automatic translation

Data statistics

Multi-channel live chat

Efficient agent collaboration

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Propair ‑ Extended Warranty

1 Reviews

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Manage orders, get profits with custom furniture warranties. Show more

Propair ‑ Furniture Warranty is a specialized app designed by experienced furniture sellers to streamline the often complex and costly process of handling warranty claims. After selling millions of pieces of furniture online and encountering numerous challenges with warranty claims and damaged items, the creators developed Propair to address these pain points efficiently. The app offers a perfected approach that not only enhances customer satisfaction but also transforms warranty claims from a financial drain into a potential revenue stream. Furniture businesses can opt to manage claims independently using Propair’s tools or leverage the app's services to manage claims on their behalf. It provides complete control over warranty packages, allowing businesses to tailor them to their specific needs. Propair empowers furniture sellers with the necessary tools to handle post-sale support seamlessly, ultimately improving both customer relationships and the bottom line.

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Manage orders

Custom warranties

Handle claims

Control packages

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CustomShip

7.9

23 Reviews

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Take control of your shipping costs Show more

CustomShip is a user-friendly shipping rate management application designed specifically for Shopify stores. The app empowers store owners to create customized shipping rates tailored to each geographic zone, product collection, or individual product. By offering promotional shipping rates, CustomShip helps businesses drive sales while boosting customer satisfaction and maintaining accurate pricing for optimal profit margins. This tool allows for easy adjustments of rates to align with evolving business needs and fluctuating shipping costs. With the ability to map pricing based on geographic location and order details, store owners can manage their shipping strategies with precision and confidence. CustomShip supports strategic promotions tied to purchase quantities or order values, ensuring a seamless blend of competitiveness and profitability.

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Custom shipping rates

Promotional shipping rates

Product-based rates

Zone-specific rates

Collection-based rates

Adjustable based on needs

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DisCart - Discountz

$6.99-$39.99 / Month

8.2

1 Reviews

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Discounts & gift cards in cart for your customers satisfaction Show more

DisCart ‑ Discountz is a versatile app designed to enhance the shopping experience by allowing customers to enter discount codes directly in their cart. This feature ensures that price reductions are instantly visible, providing clarity and convenience to shoppers. If a code is invalid or an error occurs, clear error messages will inform users of the issue, enhancing communication and reducing misunderstandings. The app supports multiple languages, making it adaptable to a global market and enabling businesses to cater to a diverse audience. With an easy-to-use installation wizard, setting up the app is straightforward and efficient. DisCart ‑ Discountz prioritizes user feedback, ensuring a seamless integration into any e-commerce platform. It is an essential tool for online retailers aiming to improve customer satisfaction and streamline the checkout process.

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Discount codes

Multilanguage support

Immediate discount

Error messages

Installation wizard

Clear feedback

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WorthTestify ‑ CRO & A/B Test

$35-$299 / Month

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Boost revenue with A/B testing, optimized pricing strategies Show more

WorthTestify is a powerful tool for merchants looking to refine their pricing strategies through data-driven A/B testing. With the ability to test various price points, this app helps businesses, whether small or large, to enhance sales and conversions by analyzing performance metrics. WorthTestify simplifies the process of price testing by offering real-time insights and actionable reports, allowing merchants to make informed decisions about their pricing strategies. It ensures customer satisfaction and helps maximize revenue potential with advanced price testing capabilities. The app includes live traffic splitting for precise, real-time A/B testing, along with comprehensive analytics to track key performance indicators like revenue and conversion rates. WorthTestify seamlessly integrates into your Shopify admin without impacting website speed, guaranteeing a smooth user experience during testing.

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Real-time analytics

Shopify integration

Seamless user experience

Live traffic splitting

Advanced price testing

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Rich Returns & Exchanges

$19-$199 / Month

8.2

78 Reviews

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Allow customers to process returns, exchanges, and refunds Show more

Rich Returns & Exchanges is a powerful app designed to streamline the returns and exchanges process, ultimately saving time and enhancing customer satisfaction. It offers a self-service, custom-branded returns portal that integrates seamlessly with your store, enabling customers to manage their returns and exchanges effortlessly. By suggesting exchanges over returns, this app helps recapture potential lost revenue. With the capability to generate prepaid return labels from over 50 carriers worldwide, the app ensures a smooth and efficient returns process. Automated email notifications keep customers informed at every stage, improving transparency and trust. Businesses can set up automated rules tailored to their return policy and exchange terms, and integrate easily with existing systems like ERP, IMS, CRM, and 3PL. Overall, Rich Returns & Exchanges simplifies returns management while keeping customers satisfied and informed.

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Automated return labels

Automated email notifications

Custom-branded portal

Integrates with systems

Custom return rules

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Pulse Commerce OMS

$499 / Month

8.2

1 Reviews

Claim Offer

Enterprise Order Management System & Inventory Platform Show more

Pulse Commerce OMS is an advanced order and inventory management platform designed to empower retailers with enterprise-level capabilities, regardless of their size. It offers a comprehensive, real-time view of orders, inventory, and fulfillment across all enterprise systems, ensuring seamless operations. Serving as the backbone of commerce technologies, it provides actionable analytics and business intelligence, enhancing decision-making across various sales channels and fulfillment centers. By modernizing operations, the app helps retailers outsmart competition, improve customer service, and increase profit margins while reducing operational complexities. Key features include distributed order management for faster processing, sophisticated SKU management, and fulfillment optimization through order splitting, partial shipments, and drop shipping. Additionally, it offers a 360-degree customer view from order capture to returns and integrates with PIM to streamline product catalog taxonomy and synchronize data across channels. With Pulse Commerce OMS, retailers can achieve greater efficiency, control, and a competitive edge in today's dynamic market.

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Returns management

Data synchronization

Status tracking

Drop shipping

Partial shipments

Order splitting

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CartBuddy

$129-$899 / Month

Claim Offer

"AI chatbot for seamless Shopify order tracking and customer support." Show more

CartBuddy is a cutting-edge application designed to elevate customer service through advanced AI capabilities. With its intelligent chatbot, users gain access to instant order tracking, streamlined complaint resolution, and personalized product recommendations tailored to individual customer preferences. By implementing CartBuddy, businesses can enjoy significant benefits, such as reducing the number of support tickets, boosting conversion rates, and enhancing overall customer satisfaction. The app integrates effortlessly with Shopify, requiring minimal setup while delivering maximum value through automated and efficient interactions. Key features include real-time order tracking with timely delivery updates and estimated arrival times, 24/7 customer support with zero wait times, and a comprehensive analytics dashboard to monitor chatbot performance and ROI. Additionally, CartBuddy supports multiple languages, making it an excellent tool for catering to a global customer base.

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Multi-language support

Seamless integration

Performance analytics

Real-time tracking

Automated support

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Shopify Customer satisfaction apps

Related Categories

Price

Based on reviews

Showing 120 to 140 of 256 Apps

ESTS Shipping Insurance

Clerkly AI Store Assistant

Shopaw File Upload

SmartCart Bundles

Trydon

K: Telegram Chat +AI

Pushouse: WhatsApp Marketing

Digital Redemptions Manager

Assembled

nudgem

Customer.guru Net Promoter NPS

Fourgen POS Connector

WildGoose Live Chat

Propair ‑ Extended Warranty

CustomShip

DisCart - Discountz

WorthTestify ‑ CRO & A/B Test

Rich Returns & Exchanges

Pulse Commerce OMS

CartBuddy