Rich Returns & Exchanges

Develop by Rich Returns & Exchanges

$19-$199

/ Month

Built for Shopify

14 Days Free Trial

Allow customers to process returns, exchanges, and refunds

Automated return labels

Automated email notifications

Custom-branded portal

Integrates with systems

Custom return rules

About Rich Returns & Exchanges

Launched Jan 23, 2019

Built by Rich Returns & Exchanges

Email :

[email protected]

Address

AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US

Website Privacy policy FAQ

Related Categories

Description

Easily automate your customer returns, exchanges, refunds, prepaid return labels, and store credit!

Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails.

Self-service, custom-branded return portal to reduce return processing time
Automate shipping return labels to make the entire process smooth for customers
Set up automated rules to accommodate your return policy and exchange terms
Keep your customers updated and happy with automated email notifications
Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems

Introduction Video

Pros

Streamline returns and exchanges to save valuable time and improve customer satisfaction
Custom-branded returns portal directly integrates with your store
Allows customers to quickly process returns and exchanges
Suggest exchanges instead of returns to recapture potential lost revenue
Automatically generate prepaid return labels from 50+ carriers worldwide
Automated emails keep customers informed throughout the entire process
Self-service portal reduces return processing time
Automate shipping return labels to make the process smooth for customers
Set up automated rules to accommodate return policy and exchange terms
Easy integration with business processes like ERP, IMS, CRM, & 3PL systems
Cost-effective compared to other return apps
Responsive customer support and customization options

Cons

Rating And Reviews

MIZIZI

Aug 15, 2024 on Shopify

Customer support is highly responsive and ensures prompt, friendly communication!

Meindl USA

Aug 07, 2024 on Shopify

We have been extremely satisfied with the quality of the app as well service we have received from Rich Returns. They continuously improve the functionality and capability of the app for an improved customer experience. Additionally they are quick to respond to support requests and are a breeze to work with.

falcon park

Jul 24, 2024 on Shopify

Very helpful! Extremely quick to respond. Very knowledgeable and super friendly. I was using a different returns app and I cancelled it. Customer service did not even come close to what I have received here.

Dermalogica UK

Jul 04, 2024 on Shopify

Handles returns very well plus has all the customisations and integrations we need. Support team have been really impressive. Quick to talk with me and provided solutions to all my questions. Keep doing what you're doing!

The Kinetic Arm

May 17, 2024 on Shopify

We are a sporting goods company, and Rich Returns has been an amazing addition to our e-commerce store. It has made our return and exchange process so much easier for our customers and team to manage and view reports. RichReturns is user friendly even for those who are not that tech savy. After researching and consulting with other apps we chose RichReturns because they offered the tech support and unique customizations we needed for our store. Andrej, has been exceptional in responding and helping us set up our account and navigate any changes we needed along the way. Highly recommend this for business that want a seamless, customizable, and more efficient way for handling and managing exchanges and returns.

Parkas South Africa

Apr 25, 2024 on Shopify

We used a different returns app but it was really slow and expensive. We switched to Rich Returns and couldn't be happier. Andrej goes out of his way to provide support for any issues and the app works great. It is very responsive and gives a lot of customization options. It also works out cheaper than other return apps in the long run. Will definitely recommend - 10/10!

Nobody's Princess

Apr 23, 2024 on Shopify

I've used this app for my store for years, and am really happy with the features for the price. The team are SUPER responsive and always extremely accommodating with any help requests. For any business that needs a simple, streamlined returns portal, this is the one!

Showcase

Apr 05, 2024 on Shopify

Very quick responses.

Crossrope

Mar 07, 2024 on Shopify

Great solution that can scale with you as your business grows. Gives you all the tools to provide a seamless returns and exchanges experience to customers. Also, very insightful data to help you improve.

Thermo Recovery Wear

Feb 07, 2024 on Shopify

Excellent app and even better customer support! Very easy to set-up and get going and if you have any questions, the team is very responsive and supportive! Highly recommend with no reservations!

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