Yanet: Returns and Exchanges

Develop by Yanet

Built for Shopify

Free plan available

Quick and simple way to manage returns, exchanges and refunds

Email notifications

Customizable portal

Manage returns

Flow-based solution

Policy customization

Embedded public portal

About Yanet: Returns and Exchanges

Launched Apr 06, 2023

Built by Yanet

Email :

[email protected]

Address

Tu Hiep, Thanh Tri, Hanoi, 100000, VN

Website Privacy policy

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Description

Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

Submit and manage return and exchange requests clearly at different steps.
Different policies and rules can be created and applied for different products.
An easy-to-use embedded portal allows customers to submit requests quickly.
Customers always get updated via email at each step of the request.
We support edit text, banner and colors of the portal to match your style.

Pros

Quick and clear flow-based solution for managing returns and exchanges
Ability to create customized return and exchange policies for different products and situations
Embedded public portal for easy request submission by customers
Email notifications keep customers updated at each step of the request
Support for customizing portal text, banner, and colors to match store style

Cons

Customization options for the portal might require contacting support, which can be inconvenient
Potential complexity in managing multiple different policies and rules
Dependency on email notifications may not suit all customers' preferences

Top Helpful Reviews

Swayy

Jul 01, 2025 on Shopify

I had a query regarding the app and reached out to the support team. I was assisted by Alex, who was extremely professional, patient, and helpful throughout the entire process. Not only did Alex understand my issue quickly, but they also resolved it in a timely and efficient manner. The way Alex handled the situation truly reflects the commitment this app team has towards customer satisfaction. The support was smooth, clear, and reassuring. Thanks to Ales, everything is now working perfectly! Highly recommend this app — both for its functionality and the amazing support behind it.

Trendsetter Collections

Jun 30, 2025 on Shopify

Alex was an amazing help! He was super fast in responding and answered all of my inquiries. I strongly recommend this app for those who want a seamless return/exchange experience for their customers.

Blind Bird Clothing

Jun 29, 2025 on Shopify

Yanet has made handling returns and exchanges so much smoother on our Shopify store. The setup was simple, and the interface is super intuitive. Big thanks to Alex for the excellent support – really responsive and helpful!

Enviro Garden

Jun 27, 2025 on Shopify

Appreciated the support from Alex. His response was quickly and full of needed information. Strongly recommend this app for those who want to perform the returns and exchanges on your own sites.

A Puppy Life

Jun 25, 2025 on Shopify

I have just installed this App. I was easy to install. It looks like it will help streamline the return process. Alex was helpful and patient.

Gina Kim KR

Jun 25, 2025 on Shopify

Great support & helpful app I had a few technical concerns while setting up redirects and 404 fixes, but Alex from the support team was incredibly kind and responsive. Even though my store didn’t exactly meet all the requirements at first, Alex went the extra mile to help and make an exception. His thoughtful approach and clear communication made everything easier. I truly appreciate the support — thank you, Alex!

ZODORI

Jun 25, 2025 on Shopify

We’ve had a fantastic experience with the Yanet Returns App, and much of that is thanks to Alex, who has provided outstanding support throughout our setup and ongoing use of the app.

AVANT-GARDE PARIS

Jun 25, 2025 on Shopify

I'm very impressed with this app — it's feature-rich yet user-friendly. The setup process was straightforward, and Alex provided outstanding support throughout. I highly recommend this app to anyone looking for a reliable and efficient solution.