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Yanet: Returns and Exchanges logo

Yanet: Returns and Exchanges

Develop by Yanet
  • Built for Shopify
  • Free plan available

    Quick and simple way to manage returns, exchanges and refunds

    Email notifications
    Customizable portal
    Manage returns
    Flow-based solution
    Policy customization
    Embedded public portal

    About Yanet: Returns and Exchanges

    Launched Apr 06, 2023

    Categories

    Built by Yanet

    Email :

    [email protected]

    Address

    Tu Hiep, Thanh Tri, Hanoi, 100000, VN

    Website Privacy policy
    Zotasell: AI Upsell‑Cross Sell logo
    (19 Reviews)
    • Sponsored

    Add popups with coupons, timers, video and email capture...

    Description

    Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more
    • Submit and manage return and exchange requests clearly at different steps.
    • Different policies and rules can be created and applied for different products.
    • An easy-to-use embedded portal allows customers to submit requests quickly.
    • Customers always get updated via email at each step of the request.
    • We support edit text, banner and colors of the portal to match your style.

    Pros

    • Quick and clear flow-based solution for managing returns and exchanges
    • Ability to create customized return and exchange policies for different products and situations
    • Embedded public portal for easy request submission by customers
    • Email notifications keep customers updated at each step of the request
    • Support for customizing portal text, banner, and colors to match store style

    Cons

    • Customization options for the portal might require contacting support, which can be inconvenient
    • Potential complexity in managing multiple different policies and rules
    • Dependency on email notifications may not suit all customers' preferences

    Top Helpful Reviews

    DIVYA DESIGNS

    Aug 22, 2025  on Shopify

    Great app features. Everything that a seller needs for a seamless RTO process. Alex from the customer service was quite helpful & on prompt to solve all my queries. Great work!

    Toprank Leather

    Aug 18, 2025  on Shopify

    Alex from customer service was extremely helpful and guided me through the necessary support during the app setup. I now believe I have established a seamless infrastructure for returns and exchanges. It will be very simple and easy. My customers are going to love it.

    Spurrin’ Scrubs

    Aug 15, 2025  on Shopify

    Anita and Alice have been very helpful to myself over my integration process, and I'm excited to see how this works further for myself and customers! What a wonderful and FREE app!

    Second Bloom

    Aug 13, 2025  on Shopify

    Yanet made returning and exchanging items super easy! The app itself is really straightforward, and I especially want to thank Tracy from Customer Support, she was so helpful and walked me through everything. Definitely recommend it!

    Rarr Designs

    Aug 10, 2025  on Shopify

    This is a great app still has glitches but the team are willing to help. All my issues are sorted out super quick. Tracy and the team has been great.

    Entimessi

    Aug 01, 2025  on Shopify

    An Amazing App with Even Better Support! My experience with Yanet: Returns and Exchanges has been too good. For a free app, the amount of value it provides is truly remarkable. It's incredibly helpful and has made managing returns and exchanges so much easier. What really makes this app stand out, though, is the phenomenal customer support, specifically from Tracy. On every occasion I've had a question or a problem, Tracy has been exceptionally responsive and helpful. She provides clear, effective solutions and genuinely understands the issues at hand. This level of dedicated support is rare and makes a huge difference. Thank you, Tracy, for making an already great app an absolutely outstanding experience! Highly recommended.

    StainGone Quick

    Jul 31, 2025  on Shopify

    Yanet has streamlined my return and exchange process like no other app. It's intuitive, customizable, and packed with features. Customer support is nice, specifically Alex. Perfect for boosting post-sale efficiency and keeping customers happy.

    Guilt & Class

    Jul 30, 2025  on Shopify

    I have been trying to find an app that solves the returns and exchange issue. Unfortunately other apps arent as intuitive as this one. While integration with the shipping providers is limited right now but i am hopeful that they will add more shipping providers as they grow. Additionally, customer support is top notch. Alex from the team is really helpful. 5 starts to him

    Yuvavogue

    Jul 23, 2025  on Shopify

    Smooth Returns + Excellent Support! Yanet: Returns and Exchanges has made handling return and exchange requests on my Shopify store so much easier. The interface is clean, and the setup was straightforward — exactly what I needed to simplify my post-sale process. A special shoutout to Alex from the support team! He was incredibly responsive and helpful when I had a few setup questions. He guided me patiently and made sure everything was running perfectly. Truly appreciate the excellent customer service. If you're looking for a reliable, free returns app with solid support, I highly recommend Yanet!

    Kidonex

    Jul 11, 2025  on Shopify

    The app is good, all the features are free and are typically paid for on other apps. Alex guided me to setup things. Thanks

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