7.7
Yanet: Returns and Exchanges logo

Yanet: Returns and Exchanges

Develop by Yanet
Free App

Quick and simple way to manage returns, exchanges and refunds

Email notifications
Customizable portal
Manage returns
Flow-based solution
Policy customization
Embedded public portal
16 Reviews
7.7

About Yanet: Returns and Exchanges

Launched Apr 07, 2023

Categories

Built by Yanet

Email :

[email protected]

Address

Tu Hiep, Thanh Tri, Hanoi, 100000, VN

Website Privacy policy
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(1,488 Reviews)
$25-$349 / Month
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Description

Create and manage all return and exchange requests in an app. Embedded portal for customer included.

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more
  • Submit and manage return and exchange requests clearly at different steps.
  • Different policies and rules can be created and applied for different products.
  • An easy-to-use embedded portal allows customers to submit requests quickly.
  • Customers always get updated via email at each step of the request.
  • We support edit text, banner and colors of the portal to match your style.

Pros

  • Quick and clear flow-based solution for managing returns and exchanges
  • Ability to create customized return and exchange policies for different products and situations
  • Embedded public portal for easy request submission by customers
  • Email notifications keep customers updated at each step of the request
  • Support for customizing portal text, banner, and colors to match store style

Cons

  • Customization options for the portal might require contacting support, which can be inconvenient
  • Potential complexity in managing multiple different policies and rules
  • Dependency on email notifications may not suit all customers' preferences

Top Helpful Reviews

View all reviews

EX-STOCK CANADA

Jan 08, 2025  on Shopify

Yanet has been a lifesaver for my store’s return process! The app is super easy to use, both for me and my customers. I love how everything is automated, from approvals to emails—it saves me so much time. Plus, it’s customizable, so it matches my store’s vibe perfectly. Alex is also amazing—quick and helpful whenever I need them. If you want a hassle-free return system, I highly recommend Yanet!

Karlica

Jan 07, 2025  on Shopify

Great App made it so easy to set up and customer service is unmatched! Thankyou Alice and Alex for helping me out!!

Los Ojos

Jan 05, 2025  on Shopify

Bu uygulama gerçekten harika! Değişim ve iade süreçlerimizi inanılmaz derecede kolaylaştırdı. Kullanımı son derece basit ve müşterilerimizden gelen geri dönüşler de oldukça olumlu. Ayrıca, ekibin müşteri hizmetleri mükemmel ötesi! Özellikle Alex'e ayrıca teşekkür etmek istiyorum. İlgisi, sabrı ve hızlı çözüm odaklı yaklaşımıyla her sorumuza yanıt verdi ve süreci daha da sorunsuz hale getirdi. Böyle bir destek almak gerçekten güven verici. Harikasınız, teşekkürler!

Euphoria Denims

Jan 04, 2025  on Shopify

the customer submits a picture a proof that the product is in same condition but it just won't show in the form! its been days and no one fixes it!

Verlancé

Jan 02, 2025  on Shopify

Pretty good app to maintain returns and exchanges. Not to mention great support from Alex. Worth it considering the app being free.

Gopikas

Dec 29, 2024  on Shopify

recently started using the Yenet Plugin for Shopify, and I couldn't be happier with the results! The plugin is incredibly user-friendly and has streamlined the process of managing pickups and deliveries for my online store. The ability to set specific dates and times for order delivery and pickup has been a game-changer for my business. The support from Alex was exceptional. He was patient, knowledgeable, and guided me through every step of the setup process. His expertise made the integration seamless, and I was able to get the plugin up and running in no time. I highly recommend both the Yenet Plugin and Alex's assistance to anyone looking to enhance their Shopify store's functionality.

AtoZStudio

Dec 21, 2024  on Shopify

Easy to use app for refunds and credit score, Very supportive customer care time. Definity try in my other shopify sites

Lizbenshu

Dec 18, 2024  on Shopify

Alex is very great and helpful. He is very cooperative. He resolved my issue in a couple of minutes. Thank you Alex

Anaya Designer Studio

Dec 16, 2024  on Shopify

Yanet has been a game-changer for handling returns and exchanges on my website. ALEX offered excellent guidance and activated all the premium features that perfectly fit my requirements. The app is efficient, reliable, and the best solution I’ve come across. Highly recommended!

StyloBug

Dec 16, 2024  on Shopify

One of the best apps for return/exchange. The customer service is outstanding. They respond quickly and are able to suggest good options for the problem being faced. Thanks again

Bacasableincubateur TSE

Dec 01, 2024  on Shopify

Outstanding App and Exceptional Support! ⭐⭐⭐⭐⭐ Yanet - Return and Exchange is hands down one of the best Shopify apps I’ve ever used! The app itself is incredibly functional, intuitive, and designed to make the return and exchange process seamless. It has everything you could ask for – efficiency, intelligence, and ease of use. What truly sets it apart, however, is the customer service. The support team is absolutely phenomenal – they are responsive, knowledgeable, and go above and beyond to ensure your needs are met. Whether it’s solving a minor issue or answering complex questions, their level of professionalism and speed is unmatched. This app has made managing returns and exchanges so much easier for my business. I cannot recommend it highly enough to anyone looking for a reliable and smart solution for their store. Bravo to the Yanet team – keep up the amazing work!

PIPOLLI

Dec 01, 2024  on Shopify

Great app, The support team deserves a shoutout too—they are so helpful and responsive. I had a request and they got back to me super quickly with clear instructions.

Mein Shop

Nov 26, 2024  on Shopify

Eine wirklich gute App und ein toller Support . Das einzige was noch fehlt ist eine komplette Übersetzung für Kunden aus Deutschland . Teilweise kann man dass ganze selber übersetzen , der support konnte mir da gut helfen. Preis / Leistung ist top Ich hoffe , dass die App gut an Kunden gewinnt , aber die aktuellen Bestandskunden wenn die App mal kostenpflichtig wird wirklich einen guten Preisnachlass bekommen. Mit freundlichen Grüßen

www.indethnic.com

Nov 26, 2024  on Shopify

Simple and easy to setup app. The support team has been very prompt in getting things done. Couldn't ask for more.

TacT Lifestyle

Oct 24, 2024  on Shopify

Great help by alex, this app is actually a lifesaver! And lastly it is pretty important to have such apps that actually helps its users!

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