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Yanet: Returns and Exchanges logo

Yanet: Returns and Exchanges

Develop by Yanet
  • Built for Shopify
  • Free plan available

    Quick and simple way to manage returns, exchanges and refunds

    Email notifications
    Customizable portal
    Manage returns
    Flow-based solution
    Policy customization
    Embedded public portal

    About Yanet: Returns and Exchanges

    Launched Apr 06, 2023

    Categories

    Built by Yanet

    Email :

    [email protected]

    Address

    Tu Hiep, Thanh Tri, Hanoi, 100000, VN

    Website Privacy policy
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    Description

    Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more
    • Submit and manage return and exchange requests clearly at different steps.
    • Different policies and rules can be created and applied for different products.
    • An easy-to-use embedded portal allows customers to submit requests quickly.
    • Customers always get updated via email at each step of the request.
    • We support edit text, banner and colors of the portal to match your style.

    Pros

    • Quick and clear flow-based solution for managing returns and exchanges
    • Ability to create customized return and exchange policies for different products and situations
    • Embedded public portal for easy request submission by customers
    • Email notifications keep customers updated at each step of the request
    • Support for customizing portal text, banner, and colors to match store style

    Cons

    • Customization options for the portal might require contacting support, which can be inconvenient
    • Potential complexity in managing multiple different policies and rules
    • Dependency on email notifications may not suit all customers' preferences

    Top Helpful Reviews

    Eloy Royal

    May 19, 2025  on Shopify

    Incredible Support & Seamless Experience! Yanet: Returns and Exchanges has been a fantastic addition to our Shopify store. The app is intuitive, efficient, and makes handling returns and exchanges incredibly smooth—exactly what we needed to elevate our customer experience. A special thank you to Alex, who personally guided me through the setup process. His support was prompt, knowledgeable, and genuinely kind. It's rare to find such hands-on, human-centered assistance these days, and Alex made sure everything was perfectly tailored to our needs. Highly recommend this app to any brand looking to streamline their returns process with excellent support behind it. Thank you, Yanet team!

    SS Racetech Rods & Customs

    May 08, 2025  on Shopify

    Just added this app to our store, Very easy to install - great little free app to make offering returns a lot easier. definitely recommend!

    John Ellies India

    May 06, 2025  on Shopify

    The app setup is easy and the support person alex is amazing, connect immediately and resolve the query we have.

    TAMTAM

    May 05, 2025  on Shopify

    Using this app made returns & exchange VERY easy. Alex from Yanet Support is also super quick, and give a define answer, with out asking too many questions and not wasting time. amazing so far!

    Gabe Sportswear

    May 04, 2025  on Shopify

    Absolutely love the Yanet app! It’s been incredibly helpful and easy to use. Huge thanks to Alex for the amazing support, genuinely went above and beyond to help. Highly recommend!

    WanderChics

    May 03, 2025  on Shopify

    I've only just installed the app but so far it's giving me a very good impression. It's neat, clear, well designed and seems to be integrating seamlessly with my store. I was looking specifically for an app that allows my customers to upload a picture of their package in case it's damaged etc. and Yanet has that and so much more. I had a question within the first five minutes and Tracy at their support immediately helped me solve it, I could tell she knew exactly what to do - by far some of the best customer support I've had. 5/5, I wish all Shopify apps were this well made and easy to use!

    Bornaballer BAB®

    May 01, 2025  on Shopify

    Very useful app, with actually caring and generous support. Anita has been very supportive and kind. Thank you !

    SKULLTURE

    May 01, 2025  on Shopify

    Amazing app. Easy to use and very useful. Definitely the best I’ve used and Alex helping out on the online chat is great, fast responses and very helpful

    SAKU

    May 01, 2025  on Shopify

    Really great app! Yanet is easy to use, completely free, and has excellent customer support. Big thanks to Alex for being super helpful—highly recommend!

    Miez

    Apr 09, 2025  on Shopify

    I really loved the customer support of Yanet. Alice and Tracy both helped me a lot navigate through some issues i was facing and were super prompt in their support!

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