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Yanet: Returns and Exchanges logo

Yanet: Returns and Exchanges

Develop by Yanet
  • Built for Shopify
  • Free plan available

    Quick and simple way to manage returns, exchanges and refunds

    Email notifications
    Customizable portal
    Manage returns
    Flow-based solution
    Policy customization
    Embedded public portal

    About Yanet: Returns and Exchanges

    Launched Apr 06, 2023

    Categories

    Built by Yanet

    Email :

    [email protected]

    Address

    Tu Hiep, Thanh Tri, Hanoi, 100000, VN

    Website Privacy policy
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    Description

    Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!

    Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us! more
    • Submit and manage return and exchange requests clearly at different steps.
    • Different policies and rules can be created and applied for different products.
    • An easy-to-use embedded portal allows customers to submit requests quickly.
    • Customers always get updated via email at each step of the request.
    • We support edit text, banner and colors of the portal to match your style.

    Pros

    • Quick and clear flow-based solution for managing returns and exchanges
    • Ability to create customized return and exchange policies for different products and situations
    • Embedded public portal for easy request submission by customers
    • Email notifications keep customers updated at each step of the request
    • Support for customizing portal text, banner, and colors to match store style

    Cons

    • Customization options for the portal might require contacting support, which can be inconvenient
    • Potential complexity in managing multiple different policies and rules
    • Dependency on email notifications may not suit all customers' preferences

    Top Helpful Reviews

    Bornaballer BAB®

    May 01, 2025  on Shopify

    Very useful app, with actually caring and generous support. Anita has been very supportive and kind. Thank you !

    SKULLTURE

    May 01, 2025  on Shopify

    Amazing app. Easy to use and very useful. Definitely the best I’ve used and Alex helping out on the online chat is great, fast responses and very helpful

    SAKU

    May 01, 2025  on Shopify

    Really great app! Yanet is easy to use, completely free, and has excellent customer support. Big thanks to Alex for being super helpful—highly recommend!

    Miez

    Apr 09, 2025  on Shopify

    I really loved the customer support of Yanet. Alice and Tracy both helped me a lot navigate through some issues i was facing and were super prompt in their support!

    Amari Wear

    Apr 08, 2025  on Shopify

    I couldn’t be more impressed with the support I received from Alex at Yanet. I had a few custom requests and expected it might take some time, but Alex responded and delivered exactly what I needed within minutes! Super professional, incredibly efficient, and genuinely helpful throughout the whole process. If every customer support experience were like this, the world would be a better place. Thank you, Alex, for going above and beyond—you made my day!

    ReThought

    Apr 06, 2025  on Shopify

    Yanet has completely streamlined my store’s return process! It’s incredibly user-friendly—for both me and my customers. I really appreciate how the entire workflow is automated, from approvals to email notifications—it saves me a ton of time. The customization options are a huge plus too, letting me match everything to my store’s aesthetic. Big shoutout to Alice as well—always quick to respond and super helpful. If you’re looking for a smooth, stress-free return solution, Yanet is a game-changer! P.S. Still cant believe it's free.

    Karí Céra

    Apr 03, 2025  on Shopify

    I had to switch from another app that was not supported anymore and i just love this app and the customer service provided. quick and efficient. Very easy to set up and the team answered every question for help promptly. I hope this will meet our needs. Will report back with an update

    MXVE

    Mar 29, 2025  on Shopify

    Alex is extremely helpful and very responsive! Answered all our questions quickly and would 100% recommend.

    Fifth Fork

    Mar 28, 2025  on Shopify

    Great customer service, I had a few needs to get started and Alex was very helpful and quick to accomplish it all.

    SA DEPOT

    Mar 25, 2025  on Shopify

    Alex provided me with exceptional customer service and went above and beyond. I can appreciate a company that hires people like Alex, thanks so much.

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